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    PetSmart

    2.2 (58 reviews)
    Closed 7:00 am - 9:00 pm
    Updated a few days ago

    Services - PetSmart

    Bath and groom only

    Pet boarding

    Full grooming

    4 More Services

    Pet haircut

    Microchipping

    Pet physical or wellness exam

    Pet vaccinations

    PetSmart Photos

    From this Business

    Recommended Reviews - PetSmart

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    Reviews With Photos

    Tiny worms in kibble

    This store has a known infestation of worms in their dog kibble, yet they have no posted notices or warnings. The worm builds a cocoon and hatches into moths. The worm that transforms info a moth is one of the most commonly reported pests of dry kibble and pet stores, yet in all my 50+ years of purchasing kibble I have never been affected. That is until I purchased dog food from this location. When mentioned the store employees just shrugged and stated yeah, we know. AVOID PETSMART and their infested store and food.

    In case anyone is looking for an updated review of the grooming department they are still horrible. Booked my dog for an express appointment the weekend before Thanksgiving one month in advance. Received phone call 6 days before the appointment stating they would not be honoring the appointment time and demanding a reschedule. The employee claimed it's PetSmart policy they will not see ANY express appointments on weekends. I was offered an appointment time the day before Thanksgiving and I took it. Today I called to confirm my appointment since I had not received any confirmation from them and according to the employee on the phone my appointment was actually a week ago but they were willing to schedule me next week on a weekend after they had told me that per policy they would not see my dog on a weekend. The employee on the phone was completely disrespectful and unapologetic I don't recommend this location at all. The Alliance Town Center location was able to help me get an express appointment on a weekend with no issues whatsoever and that employee was incredibly helpful and kind.

    Blood from my dogs paw right after getting him from the groomers.

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    1 month ago

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    3 years ago

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    7 years ago

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    2 years ago

    do not recommend for dog grooming; way over price and terrible job. you can do much better finding other groomers.

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    6 years ago

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    4 years ago

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    6 years ago

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    7 years ago

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    6 years ago

    I was greeted with a friendly staff. Appreciate the excellent grooming of my dog Mocha At a reasonable price

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    6 years ago

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    9 years ago

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    7 years ago

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    10 years ago

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    8 years ago

    Things have gotten better since my last review! My only complaint is they never say my dogs name correctly :)

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    Page 1 of 2

    Ask the Community - PetSmart

    Review Highlights - PetSmart

    The workers at the pet hotel and daycare truly seem to like their jobs, and most importantly, they truly seem to love the dogs as well.

    Mentioned in 5 reviews

    Read more highlights

    PetSuites Lewisville

    PetSuites Lewisville

    (11 reviews)

    The staff did not communicate with customers in a professional manner. Went the day before to…read moreensure everything was in place. Dropped the dog off and did errands. Called at the pick up time only to be told that nothing had been done. No one ever mentioned that it was required to become a member to get the grooming done. Young lady when picking up the dog was a bit arrogant and no apology for not informing us the the agreement requirement to do a simple groom. At not time has any other groomer required a document that absolved them of all issues that might occur. DO NOT USE THIS PLACE !!!

    I toured this place and felt like it might be a good fit for our dog while we were out of town…read more They gave a great tour and promised an incredible experience. I paid for an upgraded suite and daily "pawgress reports" amongst other upgrades. They forgot the pawgress report days 1 and 2. When I reminded them I got one 5 minutes later that was thrown together and had the saddest picture of my dog ever, and which made me want to return home immediately. They then forgot the last two reports. They called me at 5 am in the time zone I was in one day to say my dog wasn't walking well. I didn't wake up until 6 am and called them back. They didn't know who said that they said, he was fine. They then called at 6 am the last day to tell me their groomer was out and so my dog wasn't going to get his groom. They knew I was upset at pick up. And yet they still sent texts and even called asking for a positive review and feedback. I had been told the Regional Manager was going to call me the day we picked up. He didn't until I called and asked he do so, again, days following. There is major communication issues between the people who work at the front desk and the ones who care for the dogs. And they both blame each other. It's ridiculously unprofessional. The regional manager assured me they would be making improvements and offered me a discount to return but we will never return, too much trust has been broken. I was going to refrain from posting a review but in the month since our visit I continue to receive calls asking when our next visit will be and texts offering discounts. Management and team members really need to get aligned here. There's some major opportunities and only a focus on boosting sales rather than offering a quality service for the pets. Yesterday we visited a new boarding and daycare program. Our experience was exceptional- they kept every promise made, I received a report and 5 pictures within several hours (at no extra cost) and the rate for attending was 40 percent less than Pet Suites. I'd encourage anyone looking for pet care to explore any and all other options.

    Dog's Day Out - Fresh from the Groomer - lamb cut

    Dog's Day Out

    (57 reviews)

    Dog's Day Out in Lewisville has been my place for years. I trust no one else with my Yorkie's…read moregrooming and boarding. Huge shoutout to Chad who is always a delight to deal with and has all the answers! Can't say enough about him! And Amy, well... she is a true dog whisperer. My Yorkie is very particular about his haircut, and once he bonded with her, that was it. He always comes out fluffy, happy, and looking perfect. I've also boarded him here and have always felt completely at ease. The care is consistent, the team is experienced, and you can tell they genuinely love the dogs. If you're a dog parent who wants reliability, trust, and real heart, this place is it. Loyal customer for life!

    Do not bring your dog here to get groomed. We have had two awful experiences here with their only…read moregroomer, Amy. I'm not gonna lie, she does a great haircut, but Amy is not a people person or a dog person and that's not someone you want to be your groomer! The first time I brought my dog in for her first haircut, Amy was very rude to me and didn't even say hello to my dog-she just took the leash and walked away with her. I thought it was very strange but didn't know since this was my first time bringing a dog to the groomers. I like to give the benefit of the doubt and thought maybe Amy was having a bad day and that's understandable. Then this most recent second time, I had my husband bring our dog and he had the same experience that Amy was very rude and didn't even greet our dog, give her a pet, or anything. When he was trying to give her instruction on the haircut we wanted, she responded with no expression "put her up there on the table". That was it and he left. After pick up, they recommend (for the second time) that I sedate my 10 month old puppy in order to give her a haircut. I recommend, instead, that Amy put a smile on it and at least pretend to like dogs so that my dog can feel more comfortable. She does not need to be sedated- She's a 20 pound sweet puppy at the groomers for the second time and doesn't know this lady that is not trying to build any sort of relationship of comfort with her. I shared my thoughts with the owner Susie who said they are well aware that Amy is not a friendly person, but that she gives a good haircut and is going to be there for the next 14 years. I said good luck with that and that we will be moving on from them as our groomer. If it's important to you to have your dog comfortable at the groomer, have a nice person grooming your dog who actually likes dogs, etc., do not use this place.

    Wag Hotels - Dallas/Fort Worth - Built with safety, comfort, and cleanliness in mind, our state-of-the-art facilities will keep your dog stress-free while you're away.

    Wag Hotels - Dallas/Fort Worth

    (48 reviews)

    We have taken our pups to the Wag Hotel DFW for many years. All of our dogs have done very well…read morethere. The staff is very caring and we always feel very comfortable that our kiddos are safe and well taken care of. The 24/7 availability is a huge plus. There are no negative things about Wag Hotel DFW. Live Laugh Love Hug Your Dog

    I stopped by on Saturday, April 25th to tour this facility, as I need boarding for my dog for about…read moretwo weeks while I'm traveling for work and then heading to Europe. I had read great things online and came in genuinely hopeful. That quickly changed. When I arrived with my dog, Buddy, and asked for a tour, the receptionist initially told me I couldn't bring him inside because they didn't have his vaccination records. I explained that I had already created a profile and uploaded everything. She paused, said "Oh," and then changed the reason--now stating I couldn't bring him in because it might "wind up the other dogs." At that point, I didn't argue and put him back in the car with the A/C running, but it was disappointing. A tour should absolutely include seeing how your dog reacts to the environment. Inside, the facility felt dark and quiet, with most of the lights off. Aside from the receptionist, I only saw a cleaning staff member. The tour itself was underwhelming at best. There was no effort to engage--no questions about my dog, no interest in my needs, no explanation of their services or daily routines. It felt more like an obligation than a business that wanted my trust. She showed me the "Ultra Suite," which includes a queen bed, webcam, and TV. Unfortunately, the room looked unkempt--the bed was unmade, the blanket was messy, and it appeared it hadn't been cleaned since the last dog. For $155/night, that's unacceptable. She did apologize, but it didn't inspire confidence. Next was the "Deluxe Suite," which was significantly smaller with a basic dog mattress on the floor. It felt more like a kennel than a "suite." There was only one dog there during my visit, yet the odor in the facility was overwhelming. I couldn't wait to leave. After showing me a few rooms, the tour simply ended--no discussion of availability, no overview of care, no attempt to answer questions or build trust. It was awkward and, frankly, disappointing. I'm very glad I chose to visit in person instead of booking based on the website alone. There is no scenario where I would feel comfortable leaving my dog here.

    Boarding Boutique Carrollton

    Boarding Boutique Carrollton

    (1 review)

    July 2023: 5: I have used this business on several occasions for my feathered child. It has…read morechanged owners/management/location from several years ago to now. The staff seems to be interested in the nonhuman clients. Dec 2018: 4: I have used this Carrollton location on a few additional instances since I last posted a review. The follow up visits warrant an update for this location. The personnel here are stepping up their ability to show better effort to care for my feathered child. I used this place to board my first hatched feathered child and was allowed to use a small cat cage at a reasonable cost for nine days while we were at an overseas destination. Check-in/out was easy. I provided an eating list and food and the medical records for Alex. Weekend staff wasn't really doing anything to care for my pet as all the lights were off at 12:30 in the afternoon in a room with no windows. There is a connection to a Facebook Page that gives visual updates, but dogs and cats were featured in updates more often than other pets. I received two updates over nine to ten days that showed a photo or two. I did want the caregiver to at least indicate that Alex was eating regularly, any behavior observed, or just sleeping a lot. I wasn't impressed, but had no choice but to leave her here.

    From the owner: The lobby is closed all major holidays! Please make a reservation for before to drop off and pick…read moreup after! We are busy with our doggy guests during these busy holidays . We accept all breeds and we evaluate everyone to make sure they are with a proper group or walking solo. Our playrooms offer windows for extra entertainment and yards to run around in. All that playing may make your pets dirty, so we offer baths to have a clean departure!

    Pet Paradise Las Colinas

    Pet Paradise Las Colinas

    (126 reviews)

    Tried to cancel a resevation ten minutes after making it and they would not refund the deposit. I…read moreliterally called within minutes of booking the stay as we had things change and they would not refund the 100 dollars. I guess 100 dollars is more important then gettinng a new customer.

    I would NOT drop my dogs at Pet Paradise in Las Colinas. I…read morearrived to pick up my two puppies, as scheduled at 0700, on Friday, June 27th. The staff had been locked outside since 0530 and was standing there like idiots - only one young woman out of SIX seemed concerned that the dogs were locked inside alone. They reported they had called their manager repeatedly and knocked on her door - no response. At 0800, I finally called the Irving Fire Department to rescue my dogs and all the other animals in the building. They arrived with two trucks, a chief and two police cars. The firemen had to threaten to break down the door of the manager apartment to get her to open the door. There were 11 other customers who were equally as pissed off - several stormed off and I was shocked at the few that stayed and left their dogs knowing the situation. All the dogs had been unattended for more than 12 hours. My dogs were not bathed as scheduled. They reeked of urine and stool and were full of anxiety. The policy of the animals being unattended at night is unsafe and not what I am paying for. The manager not showing up to work amplified an already dangerous situation. I was told by the young woman that checked me out I would be contacted about a refund as she felt I deserved this. I have heard from no one at PP.

    PetSmart - groomer - Updated May 2026

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