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    American Pet Spa & Resort

    3.2 (46 reviews)
    Open 7:00 am - 6:00 pm
    Updated over 3 months ago

    Services - American Pet Spa & Resort

    Pet boarding

    Private dog training

    American Pet Spa & Resort Photos

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    Recommended Reviews - American Pet Spa & Resort

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    Heather M.

    Alex has been grooming Odie for over two years now at APS! He hates baths and haircuts, but he does such a good job here and is always excited to come back Alex is great with him. I just get a trim done, and he always looks great and feels comfortable.

    Grooming for a goldendoodle.

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    1 year ago

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    11 months ago

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    3 years ago

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    1 year ago

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    2 years ago

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    3 years ago

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    2 years ago

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    4 years ago

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    2 years ago

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    5 years ago

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    6 years ago

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    3 years ago

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    3 years ago

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    3 years ago

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    3 years ago

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    4 years ago

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    4 years ago

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    4 years ago

    Friendly staff. They did a wonderful job on grooming our dog. The facility was clean and welcoming. We will be going back

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    3 years ago

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    6 years ago

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    3 years ago

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    4 years ago

    Mary the manager took my dog personally to the Vet for a leg that he was biting and hurting himself, they really care for our puppies.

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    5 years ago

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    7 years ago

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    10 years ago

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    8 years ago

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    9 years ago

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    10 years ago

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    6 years ago

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    8 years ago

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    7 years ago

    Kendra Angel's name suits her perfectly. My dog loved her and she does the best work ever. I'd recommend her to anyone.

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    11 years ago

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    9 years ago

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    Page 1 of 2

    Ask the Community - American Pet Spa & Resort

    Review Highlights - American Pet Spa & Resort

    My dog got lots of space and was able to have his own bedding & toys.

    Mentioned in 2 reviews

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    Bartonville Veterinary Center

    Bartonville Veterinary Center

    (31 reviews)

    We have an older cat that needed dental work. She did not want to eat. When they gave her a…read morecheck-up they said it was critical. We entrusted them for her care. While she was in some pain, they gave her pain medicine. She is so much happier now. Tooth cleaning is not cheap but I highly recomnend Bartonville Vets to get a check up for your pet. We will see them again soon for our other pet.

    Over the past 25 years of owning pets and working with multiple veterinary offices, this was easily…read morethe worst level of customer service I've encountered, and it's not even close. The issue stemmed from a simple and reasonable request. I had an unused prepaid service from the prior year for my pets' physicals. The service was never used and therefore cost the practice nothing. I requested that it simply be applied as a credit toward the same service this year and even offered to pay any difference in pricing. I also provided a legitimate and provable explanation as to why the service was not used at the time. Instead of being accommodating or even attempting to work toward a reasonable solution, the office was rigid, ununderstanding, and ultimately unpleasant in their responses. There was no effort to consider the situation beyond a strict, one-dimensional policy approach, showing an inability to apply basic judgment or common sense. After raising the issue, I received a phone call from a member of the receptionist team whose tone was condescending and dismissive. I was told they were not willing to work with me and that their position would not change. Shortly after that call, I received a brief follow-up email stating that my account had been inactivated, my pets' upcoming appointments had been canceled, and that I would need to find a new veterinarian. This was done without my request or agreement. Communication overall was abrupt and unprofessional, with no accountability or willingness to resolve the issue. The experience left a clear impression of a facility that prioritizes money over customer service, reasonable accommodation, and good business practice. The owner, whom I requested call me, would not. Again, pointing at poor service. To be fair, the office itself is very nice, the location is convenient, and parking is adequate. Scheduling appointments has always been easy, and their email and text reminders are helpful, so in that part of the business, they are doing something right. However, none of that makes up for poor communication, inflexibility, and a lack of professionalism. The inability to think beyond a rigid, one-dimensional approach also gives me pause when dealing with medical professionals who are often called upon to think more broadly and problem-solve complex issues that can be challenging to diagnose. I would strongly recommend looking elsewhere if you value responsive, thoughtful, and client-focused service.

    Sentinel K9

    Sentinel K9

    (6 reviews)

    Far North

    We have been using Sentinel since they opened and have never had any issues. The staff has always…read morebeen incredibly kind and attentive with our big boy. What we really appreciate is that they don't try to nickel-and-dime you for every little thing--updates and playtime are all included, which makes a huge difference! It's clear to us that Milo genuinely loves the staff and being there. He isn't anxious going into the building or when we pick him up! We've even recommended Sentinel to friends, and now they board their dog here too. We truly cannot rave enough about Sentinel K9!

    I wish I had a better review to write about this program, but I don't. After dealing with…read moreunprofessionalism from the workers and concerns about cleanliness, I spoke with the owner and felt somewhat more comfortable sending my dog back for her third week. However, when I picked her up on Monday, she had puncture wounds that they claimed were caused by the prong collar, which is completely unacceptable. We took her to the emergency vet, where we were told this was the second dog this week from their program with the same type of injury. Please don't make the same mistake I did by trusting them with your dog. It's scary to think they still have dogs in their care. They are not nearly as professional as they claim to be. The owner's response is unacceptable. Had I known my dog was in pain for five days while the prong collar was still being used incorrectly, I would've picked her up immediately. Calling an open wound like this "minor" is beyond wrong, she lost fur and skin. If they weren't properly trained to use the collar, that should've been made clear. This isn't about money, it's about preventing other dogs from suffering.

    American Pet Spa & Resort - groomer - Updated May 2026

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