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    Our Dog House in Argyle

    5.0 (3 reviews)
    Closed 7:00 am - 7:00 pm

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    Services - Our Dog House in Argyle

    Pet boarding

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    18 days ago

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    3 months ago

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    1 year ago

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    Bartonville Veterinary Center

    Bartonville Veterinary Center

    (31 reviews)

    We have an older cat that needed dental work. She did not want to eat. When they gave her a…read morecheck-up they said it was critical. We entrusted them for her care. While she was in some pain, they gave her pain medicine. She is so much happier now. Tooth cleaning is not cheap but I highly recomnend Bartonville Vets to get a check up for your pet. We will see them again soon for our other pet.

    Over the past 25 years of owning pets and working with multiple veterinary offices, this was easily…read morethe worst level of customer service I've encountered, and it's not even close. The issue stemmed from a simple and reasonable request. I had an unused prepaid service from the prior year for my pets' physicals. The service was never used and therefore cost the practice nothing. I requested that it simply be applied as a credit toward the same service this year and even offered to pay any difference in pricing. I also provided a legitimate and provable explanation as to why the service was not used at the time. Instead of being accommodating or even attempting to work toward a reasonable solution, the office was rigid, ununderstanding, and ultimately unpleasant in their responses. There was no effort to consider the situation beyond a strict, one-dimensional policy approach, showing an inability to apply basic judgment or common sense. After raising the issue, I received a phone call from a member of the receptionist team whose tone was condescending and dismissive. I was told they were not willing to work with me and that their position would not change. Shortly after that call, I received a brief follow-up email stating that my account had been inactivated, my pets' upcoming appointments had been canceled, and that I would need to find a new veterinarian. This was done without my request or agreement. Communication overall was abrupt and unprofessional, with no accountability or willingness to resolve the issue. The experience left a clear impression of a facility that prioritizes money over customer service, reasonable accommodation, and good business practice. The owner, whom I requested call me, would not. Again, pointing at poor service. To be fair, the office itself is very nice, the location is convenient, and parking is adequate. Scheduling appointments has always been easy, and their email and text reminders are helpful, so in that part of the business, they are doing something right. However, none of that makes up for poor communication, inflexibility, and a lack of professionalism. The inability to think beyond a rigid, one-dimensional approach also gives me pause when dealing with medical professionals who are often called upon to think more broadly and problem-solve complex issues that can be challenging to diagnose. I would strongly recommend looking elsewhere if you value responsive, thoughtful, and client-focused service.

    PetSmart

    PetSmart

    (67 reviews)

    Male associate was incredibly rude. I asked if I could interact with a cat I was interested in…read morebuying and he insisted that they could only let me play with her if I was serious about buying. I said I am serious about buying, but how do you expect people to buy your cats if they can't meet them first? He said again, "Are you absolutely sure about wanting to buy this cat?" to which I said yes for the second time. He said "Well you have to be at least 18 or older or have a parent or guardian to adopt."..... I am 26 years old. So I told him I am 26 and he circled back AGAIN and said "Okay well do you think you're actually going to adopt the cat." I left and went straight to Petco where I was holding a cat within the first 3 minutes I was there (and I adopted her too). No wonder PetSmart has a hard time selling their animals, who would want to feel uncomfortable and berated by the staff for simply holding a cat before adopting? You guys need to change your pet handling policy. It's a SHAME you can't even touch the animals before you buy them unless you're "serious", and I was serious! I will most definitely never be coming back here. I don't want to feel uncomfortable for asking to pet a cat and for a place that "loves pets", it's terrible that we aren't allowed to love on them. Petco will have all of my business now!

    Took our 18 year old dog for grooming to this location and staff and service was excellent…read more They took down all the notes needed in order to groom our stubborn senior dog. Will definitely be back again

    Our Dog House in Argyle - petboarding - Updated May 2026

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