Dr. O'Gorman really a smart, intuitive vet~ known him a long time; I highly recommend!read more

We have been clients of Riverwalk for several years and have entrusted them with the care of two…read moredogs and one cat. During that time, both of our dogs passed away due to old age, and our cat is now three years old. Throughout those years, our experience with the veterinarians and technicians has been consistently positive. The staff is knowledgeable, professional, and clearly dedicated to providing quality care for their patients. The reason for this review is not the quality of care, but the clinic's prescription refill policy. When attempting to refill our cat's flea and tick medication through Chewy, the prescription request was declined because our cat had not had an annual wellness exam. When I contacted the office to understand the reasoning behind the requirement, I was told that the exam was necessary to maintain the veterinarian-client-patient relationship. However, I did not receive a clear explanation of how a routine wellness exam for a healthy, three-year-old cat would impact the decision to approve a medication he has been safely taking for the past three years. Veterinary regulations may require periodic examinations before prescriptions can be authorized, and if that is the case, I would have appreciated a straightforward explanation of that requirement. Instead, the responses I received felt generic and did not address the underlying question of why the exam was necessary in this specific situation. For many families, discretionary spending is carefully evaluated. Requiring an $83 wellness exam solely to authorize a refill of an established flea and tick preventative adds a meaningful expense without a clearly communicated benefit. While I understand the importance of routine preventive care, I believe clients deserve a transparent explanation of the medical or regulatory rationale behind policies that require additional visits and costs. My overall opinion of Riverwalk remains positive because of the quality of care they have provided over the years. However, this experience with prescription refill policies and the lack of a clear & logical explanation has been disappointing and has changed my perspective on an otherwise excellent practice. Note that this might be the case with all veterinary clinics

Always use the boarding for my dog and today I waited 15 mins to even talk to someone. Then on top…read moreof that it took them about 10 mins to bring him out. I don't know why it would take almost 30 mins to pickup your dog. Will not be coming back it's dirty, unorganized, and overpriced.

We love this spa! Very friendly staff! They accommodate our available times every time! We love…read moreLevi!

Over the past 25 years of owning pets and working with multiple veterinary offices, this was easily…read morethe worst level of customer service I've encountered, and it's not even close. The issue stemmed from a simple and reasonable request. I had an unused prepaid service from the prior year for my pets' physicals. The service was never used and therefore cost the practice nothing. I requested that it simply be applied as a credit toward the same service this year and even offered to pay any difference in pricing. I also provided a legitimate and provable explanation as to why the service was not used at the time. Instead of being accommodating or even attempting to work toward a reasonable solution, the office was rigid, ununderstanding, and ultimately unpleasant in their responses. There was no effort to consider the situation beyond a strict, one-dimensional policy approach, showing an inability to apply basic judgment or common sense. After raising the issue, I received a phone call from a member of the receptionist team whose tone was condescending and dismissive. I was told they were not willing to work with me and that their position would not change. Shortly after that call, I received a brief follow-up email stating that my account had been inactivated, my pets' upcoming appointments had been canceled, and that I would need to find a new veterinarian. This was done without my request or agreement. Communication overall was abrupt and unprofessional, with no accountability or willingness to resolve the issue. The experience left a clear impression of a facility that prioritizes money over customer service, reasonable accommodation, and good business practice. The owner, whom I requested call me, would not. Again, pointing at poor service. To be fair, the office itself is very nice, the location is convenient, and parking is adequate. Scheduling appointments has always been easy, and their email and text reminders are helpful, so in that part of the business, they are doing something right. However, none of that makes up for poor communication, inflexibility, and a lack of professionalism. The inability to think beyond a rigid, one-dimensional approach also gives me pause when dealing with medical professionals who are often called upon to think more broadly and problem-solve complex issues that can be challenging to diagnose. I would strongly recommend looking elsewhere if you value responsive, thoughtful, and client-focused service.

We have an older cat that needed dental work. She did not want to eat. When they gave her a…read morecheck-up they said it was critical. We entrusted them for her care. While she was in some pain, they gave her pain medicine. She is so much happier now. Tooth cleaning is not cheap but I highly recomnend Bartonville Vets to get a check up for your pet. We will see them again soon for our other pet.

Trisha did an amazing job grooming my fur baby, Teddy Bear, who is a 4 month old red Wheaton toy…read moreminiature Schnauzer. I had previously had him groomed somewhere else and paid $95 including tip and he didn't look much different than when we dropped him off. He now looks like a schnauzer despite his unusual coloring. I highly recommend Sudzee if you are in the Justin, TX area!

From the owner: Sudzee Dog Boarding, Grooming, Bakery & Pet Supplies is your one-stop shop for everything your fur…read morebaby needs — whether it’s a cozy home away from home, a fresh spaw day to look their best, some fresh-baked treats, or the perfect toy, shirt, or food for your furry friend.

Love taking our dogs here!!! They're consistent and love on our pups so well! We highly recommend…read moretheir grooming and daycare services!!

Laura is an excellent groomer. She listens and follows my preferences for a great looking poodles…read moreevery visit! Thank You, Laura!

This clinic is great, I will never take my pup anywhere else. The vets, techs and all staff are so…read morefriendly, welcoming and always give extra care to my adopted/nervous pup. Clinic is diligently clean. I appreciate that are easy to schedule with and on the few occasions we've needed an emergency appointment they got us in right away. Thanks to DOVMC my pup is happy and healthy!

They always do a great job and I've seen almost every vet in a 10 mile radius they're the best onesread more

Porter looked great after his haircut. He was very tired from all of the fun play at day camp.read more

Love the playtime for my Luna. She is so happy. They care and are very professional! Even have dog…read moretraining!!

Took our 18 year old dog for grooming to this location and staff and service was excellent…read more They took down all the notes needed in order to groom our stubborn senior dog. Will definitely be back again

I am extremely disappointed with my experience. My pet was discharged from the grooming appointment…read morebecause they became anxious during the service. Instead of taking the time to work with them or discussing other options with me, they stopped the grooming altogether and sent my pet home without even completing the service. I understand that not every pet is easy to groom, and safety should always come first. However, I expected more patience, compassion, and professionalism from people who work with animals every day. Anxiety is common in pets, and how it's handled makes a huge difference. Unfortunately, I left feeling like my pet was given up on rather than cared for. I cannot recommend this company based on my experience, especially if your pet is nervous or needs a little extra understanding.