My dog was treated like a princess and came out with a fabulous summer grooming! The tech was so kind and gave her special attention including a photo op. read more

Pawsome Pets - Freshly groomed, happy pup! - Pet Groomers Near Me - Lewisville, Texas

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My dogs eye was stabbed, I realized it on a Sunday. Her grooming appointment was on friday. They said it must of happened at home. I have no proof. But when she came home friday she was all standoffish, didn't want to eat.I thought she was just upset.Cause I dropped her off at the groomers. Owner would not let me see camera footage even though they record everything. read more

I was very pleased with the customer service and the grooming done on my three dogs. They were able to get my dogs booked quickly.

My pet always looks great and no knicks as I have seen when I take her to other places. She doesn't seem nervous when I drop her off and Joy does an amazing job with doodles. read more

I take all my frenchies here they are always amazing ! They are busy but always seem to take my babies in for me when needed !

Joy is an amazing groomer. I have been taking my dogs there for years. And without a doubt she knows her stuff. The front office staff are polite and friendly. The business is clean and without a doubt w will go there again. read more

They do a great job on my two golden doodles! Been using them about a year now every other month!

5 Stars - Loving, Trustworthy, and Truly PAWsome! From the moment we discovered Pawsome Pets, we knew our pup Diamond was in the best hands! The staff consistently shows her the kind of tender loving care every pet parent hopes for. Their attention to detail, genuine affection, and professionalism have made all the difference. Special shoutout to Arin, who has been Diamond's groomer for the past two years! Arin has such a gentle touch and a heart for animals--we always know Diamond is going to come home looking (and feeling!) her best. She's not just getting groomed--she's being pampered by someone who truly cares. What really sealed the deal for us was our first boarding experience. We were nervous--it was Diamond's very first time being left overnight with anyone. But the Pawsome Pets team went above and beyond. They walked us through everything, answered our questions with patience, and even sent updates while we were away. Thank you, Pawsome Pets, for treating Diamond like your own and giving us total peace of mind. You've earned our trust, our loyalty, and our deepest gratitude! If you're looking for a place where your fur baby will be treated with love, respect, and expert care--especially with a gem like Arin--this is the one. Truly PAWsome! read more

Joy has been my baby' s groomer for about 14 years now and given me excellent service every single time. Happy (my companion and love of my life!) always looks like a prince after she grooms him and I have the peace of mind knowing I am leaving him in her hands: the best possible ones. The Pawsome Pets staff and premises are great, too! read more

Horrible company they act like they are doing everything about the dog while doing nothing but looking out for them selves. My first groomer was a person named Tina so I scheduled with Terran. Was no better even worse. The manager of this establishment clearly doesn't know what she's doing . Never coming back! -Laurencium Octevir read more

They've been grooming Cinnamon for 5 years almost. They're reliable, kind and gentle with my bichon/poodle. Love this groomer!!!

I do apologize if I seemed insensitive and I do wish you and your child well. However the basis of what was done to my babies, my babies got hurt, and I did not get the services that I requested. You mentioned that their skin was just pink, due to a low cut. However I washed them today. You can see the attached pictures of what I see and that is not pink due to a low cut. Those are clearly scabs. To sum everything up I tried to resolve this by just calling and asking for a resolution appropriately. After getting excuse after excuse of why I couldn't get my money back that was unacceptable. If refunds are distributed "at the managers discretion" that is fine. Which is why I asked for said management. Now I'm finding an even bigger scab by his eye and Im afraid of infection. Due to this I am now going to go to my vet to obtain a professional determination, and if there is any implication that this could be from grooming then that will sum up everything that has been previously spoken of. Further action will then be determined. read more

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I wish I can give them 0, I came here 2 times the first time nothing was wrong and the groom and hair cut everything was good the first time I went There was good. the second time I went there everything seem alright my dog was doing well then when we made it home I saw her limp and licking her leg and shaking then I new something had happened and WOW I saw cuts all over her paws the back left paw was bleeding and had a big cut! read more

Pawsome Pets - My dogs paw got cut! - Pet Groomers Near Me - Lewisville, Texas

I AM LONG OVERDUE FOR WRITING THIS REVIEW!! DONT TAKE YOUR PET HERE!!! I chose not to when I had my first bad experience at Pawsome Pets because I wanted to give them a chance. I found this place on Facebook. Before my previous dog passed, I took him here. Although this place was quite a distance from my home, I chose to drive the distance in my quest to continue to support black owned small businesses. (As I oftentimes do.) My issues started when I took my 7-month-old Goldendoodle in for boarding. I dropped him off during business hours since I was leaving town the next day. Cody was over the boarding that day. At first impression, I thought he was not very personable, and somewhat socially awkward. I literally had to ask every single question to get basic information from him. I felt slightly uncomfortable but dismissed it since I had the owner's (Terran) info. It was a weird non-welcoming experience. - I also took Cody's number before leaving. A few pictures of my dog interacting with another dog, were sent to me while I was away. When I made it back to town, I called to let Cody know I was on my way. Upon arrival, Cody then said to me that I would be charged for an extra day since I picked him up after 3:00 pm. I told him that I was not aware of this and why was that not shared before I boarded him? Once again, Cody was being weird, mumbling under his voice when questioned about it, and not being personable or making any eye contact. He was giving off untrustworthy vibes or that he was not sure. It was like he was just making up some rule/fees that he came up with in the moment. I called Terran the next day and explained what happened and she contested that they did not have such a rule in place around pick up times etc. She also said that they have pet owners pick up at all times of the night, and it's just a daily rate. Terran also said she is not sure why he would have told me that, since he is typically the one covering the boarding area. Nevertheless, the owner said she would talk to him and refund the extra day charge. I was okay with that, but also decided from that day forward that I would not be using the Pawsome Pets for anything other than their grooming services. Incident #2 - My dog continued to get both Maintenace service and full grooming with no issues, until yesterday when I dropped him off and Cody was the person at the desk checking in. With my dog now being a regular there, I have always told every person that checks my dog in, that I don't like my dog shaved at all. I am okay with him being cut shorter (typically halfway) and they have had no issues doing this on every visit he has been on. I do bi-weekly maintenance myself on my dog to prevent matting and I spend quite a bit on various shampoos and conditioners to manage his coat. So at check in , Cody goes on to say that they would need to cut him short. I told him that I would want him cut to the longest length available and picked #3 from the chart . We agreed and I left. When I pick him up, he is COMPLETELY shaved and Cody goes on to tell another false truth and said I agreed upon a #5 shaving on the chart. ALTHOUGH I pointed to the exact guard level that I wanted and he said ' "OKAY " - Every single time, I have dropped my dog off, they mention something about him being matted, and it's totally not true - As a goldendoodle he does get mild tangles but not matted at all. I have not had that problem since I got him, because he is not as curly as most Doods. Even though they have always said he is matted. I always ask for hand scissor cuts and de-matting conditioner, which I told them I dent mind paying extra vs him being completely shaved off! Terran later explains to me how long it takes to do the hand scissor cut process, and that she has to have 3 people assigned to my 1 to dog fulfill MY grooming request .... SO WHY OFFER THIS AS A SERVICE IF YOU LACK THE RESOURCES PROVIDE IT? So, they chose to take it upon themselves to SHAVE MY DOG because it was FASTER than giving him the cut I asked for?! Previous reviews have had the same complaints about their doodles. As a business owner you need to be transparent with your customers if you understand what their expectations are. YOUR EMPLOYEE RESOURCES ARE NOT MY PROBLEM!! Every 8-10 weeks he had gone in for a haircut or maintenance. Although they They always say he is matted, but it has never resulted in him being completely SHAVED!!- Doodles are alot of work!! Which is why I am always bathing and brushing him at home. Minor tangles are going to happen, but the issue is they just didn't have the bandwidth to groom him the way I asked instead of just telling me this in the first damn place! Terran REFUSED to give me a refund and stated that it was best that we "part ways" as a groomer to client. As it relates to "parting ways".. I had no intention of patronizing this poorly managed unethical establishment! read more

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Have had 3 bad experiences, not happy and have given chances. Overall seemed rude and unprofessional at times. Will not be returning

Did a great job on my Charley! He's prancing around feeling dapper I like that you can see all the doggies getting groomed. ‍

I have been taking my three dogs here since it opened. The staff is wonderful and friendly. My dogs look great every time.

I love this place and my baby ship tzu coco Mademoiselle and I have been frequenting this facility for over 2 years now! They're warm, professional and about business. I trust my baby with them and welcome any recommendations they may have regarding her groom services! We love Pawsome Pets! Good job everyone who works here i can tell you love what you do! read more

Pawsome Pets - Pet Groomers Near Me - Lewisville, Texas

First time here a few days ago. I'm new to the neighborhood and needed to find a groomer for my 13 lb shihtzu-chihuahua asap! It was a Tuesday when I called Pawsome and their first availability was Friday, and I took that appointment. But I asked for a waitlist if anyone cancels. Sure enough, they had an opening on thursday. Yay! I appreciated the call back :) I wanted a summer cut, 7 blade, but not too short where shes completely bald, her best feature is her tail so dont cut that off either and to keep the ears a little fluffy. I believe it was Casey that I was talking to when I was in the shop. She said it would take four hours. My dog was done in exactly 4 hours. Bravo on setting the expectation there. Terran, the owner groomed my dog and she came out great! (See photos). Terran was very friendly and welcoming, she reminded me so much of my sister. My sister owns a big pet salon in CA and has been grooming for over 18 years, so I know what it's like to groom and run a shop (I use to help her run it). Its not an easy job. Especially if dealing with aggressive and/or big dogs. But you could tell, Terran loved what she did and her staff is welcoming too! The prices here are very reasonable. They have a wide variety of add on options, packaged deals etc. I got the pawsome package ( I think that's what its called) which was basically the works. Total including taxes was $73. I think for their standard groom, they said it was $48. But I wanted nailing filing and teeth cleaning so I upgraded. The facility is a clean and open work space, which is great for customers to be able to look at their dogs being worked on. Parking is ample. Located right next to State Farm. Will be coming back! I may have found my dogs forever groomer! read more

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i have been going there for 5 years. Today they didn't cut the dogs the way I had specifically asked and tried to say that was what I asked for. Then I was upset and the women who screwed up started filming me. Maybe she should have taped this morning when I went in and asked for the things she didn't do.Do not GO! read more

My dogs had appointments on May 22nd 2021. I left the country with my mom on an emergency on May 21st. I asked my brother if he could do me the favor of taking them since I was going to be out of the country. I just got back home and my little brother showed me these pictures. This is unacceptable. If my dog has a hair knot I would rather y'all leave it instead of hurting him like this. This has completely changed my view on this business. Never again will I take my dogs here. Super disappointed, full of anger, and heartbreak. No dog should go through this. read more

Pawsome Pets - Pet Groomers Near Me - Lewisville, Texas

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They were very professional and fit my dog in on the same day. They even did a 4th of July photo shoot of my Yorkie when they completed her grooming. I will definitely be taking her back read more

This isnt for the groom but just for their customer service. 3/11 called to make an appointment for my 45lb golden doodle. For the following week, 3/19 3/12 we needed to reschedule for the following day. The receptionist said we were never on the schedule for 3/19. However she would gladly put us on for 11am 3/20. I gave her my phone number, pupper's name, weight and was told to bring vaccine records since its his first time. Fast forward 3/20, today. Its 10:30 there's no confirmation text or call yet. I called the place to make sure he is on their list, sometimes things happen, I miss the call or they lost my number etc. The reception had absolutely NO record of my dog's name, my name, my appointment. She placed a groomer on that was VERY rude, and I quote " this sounds very fishy, you just want to get your dog groomed today" wtf. My dog is my child Im not gonna squeeze him into some random backwards groomer. I did my research, made appointments and even called to confirm when I didnt get a confirmation before we left the house. Then she tried to smooth things over by saying he'll have to be squeezed in and it'll take 4-5 hrs as a walk in. No I'm sorry this was NOT my mistake. I wouldn't take my dog here. He deserves 100% more than a 'walk- in take him whenever you have time'. He gets bathed at canine republic plano weekly. Bonus, here is my call log. Apparently I just made it up and I'm lying. I just called them a week earlier twice to ask what kind of dinner they had the night before? read more

Pawsome Pets - 3/11 made appointment 3/12 changed it to 3/20. Apparently I'm the crazy lady making up these appointments in my head. - Pet Groomers Near Me - Lewisville, Texas

If I could leave 0 stars I absolutely would.. took my dog in to get groomed and when he came out he was soaking wet... since they were closing soon I decided not to say anything right there and then. A little frustrated I decided to give them a call.. I asked her why my pup was wet and the owner automatically had an attitude. I even apologized for her getting upset however as a fellow Buisness owner I explained it's important for customers to be happy. She simply said it's because he drools and hung up. Months later I decided to give them another chance.... I call to Make an appointment and the other owner asks for my name and says due to your comments last time we choose not to accept your pup... safe to say this Buisness is very unprofessional... please do yourself a favor and avoid at all cost. read more

Took my goldendoodle here to receive their full service grooming package which was $90. My doodle did have pretty bad matting on her chest and belly area but everywhere else was not to the point of shaving her down to the skin. When I dropped her off, they told me that if the matting is bad they would have to cut her hair short, which I understood. However, I thought that if they were going to shave her completely, they would at least let me know. They also charge a $40 matting fee. They also cut her nails unevenly (shown in pictures), left scratches all over her nipples (shown in pictures), and shaved ALL of her whiskers off (shown in pictures). From what I know, you're not supposed to cut these off, only trim. When I talked to them over the phone to discuss my doodle's cut, they only kept blaming me that I did not take care of her fur so they had no choice but to shave her completely. Tell me the before and after picture looks like the same dog. I don't know about other breeds of dogs but if you have a goldendoodle I would not recommend this place. Save your $130 and just shave your doodle at home. read more

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I LOVE this place! My dog is a Bichon and it is so hard to find a place that can groom a Bichon properly. They do an excellent job every time! My dog always seems perfectly happy and relaxed when I pick him up. He never has an knicks or cuts which has happened at other groomers in the past, and he is fluffy and smells fabulous! This place is amazing! read more

Pawsome Pets - My dog a few days after his groom! - Pet Groomers Near Me - Lewisville, Texas

Pawsome pets did a great job with my malamute and husky! They shed a lot and this is their second time going. My dogs look and smell fantastic and their fur is super soft, as well as their under coats completely brushed out! They also did very well with my husky who does not like grooming. read more

Pawsome Pets - Pet Groomers Near Me - Lewisville, Texas

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Can't say enough good about this business! We dropped off our Australian Shepherd full of hair, and picked her up literally looking and feeling like a new dog. My dog is also partially blind and has some trouble meeting and trusting new people. They were so sweet and understanding of her needs. This is my new go to place for grooming! read more

Pawsome Pets - She looks like a new dog! - Pet Groomers Near Me - Lewisville, Texas

Can I just say that they do AN ABSOLUTELY AMAZING JOB!! I have been here in Texas for a few months and finding a groomer that my baby doesn't come home stressed from has been difficult. But I can confidently say we have found her new grooming home and I could not be happier!! Thank you for taking such good care of my baby and making her look soo perfect!! read more

Pawsome Pets - Pet Groomers Near Me - Lewisville, Texas

This place is has some nerve! They totally messed up my dogs hair! I specifically told the lady NOT to cut my dogs hair too short because i liked it long and fluffy and to just clean up his face and they left my dog looking like a uneven shaved sheep! This is ridiculous! She did the complete opposite of what i asked her to do and she left some bald spots on my dog I cannot believe the nerve of these people! They also shaved my dogs intimate part but just his little balls and left hair around it like a pom pom and the rest shaved it off I don't know what they were thinking! Don't go here people they will mistreat your babies and leave them looking horrible! and they still wanted to "fix it" by cutting more hair off! I said heckkkkk NO your not touching my dog anymore! oh and I had an appointment today at 1PM and didn't get called to pick up my baby until almost 6PM They took 5 hours to leave my my dog looking like a chopped up sheep! ‍ read more

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We love taking our Lily here. We greatly appreciate this local place because the groomers take their time and are very careful with our Lily. She can get pretty scared going to the groomer but they do a great job at calming her down. Definitely recommend this place! read more

Cody did a great job and my pup was proud of his new hair cut

Love this place and the people who work there, for my dog's grooming needs! I have a maltipoo and he needs a certain kind of hair cut, that not all groomers can do well. They are very caring, friendly, professional, and take care of all your grooming needs. Very reasonably priced and take the time to make sure the hair cut is perfect. Keep up the great work ladies! read more

Pawsome Pets is hands-down the best groomer I've ever worked with. Our doodles are SO excited to go to PP, its the kind of excitement they have when we go to the dog park. Not to mention, they have the best hair-cuts when they come home. Its really easy to mess up a doodle-cut, but PP are complete experts. Their availability is one of the best parts - when I call they can see them within a few days. Their pricing is great, as well. Can't say enough great things about this small business. read more

Horrible service. Overpriced. Shaved our two dogs head to tail for $350.00. Ridiculous!!!

Before my dog passed away he had a standing appointment with Tina and Terran. They took the best care of him! Now I bring my new baby to them and he looks and smells fabulous every time. Thanks for the awesome job you do. LOVE ME SOME PAWSOME PETS. read more

My dogs always look AND smell amazing after coming from this place. I have always been very picky with who I let around my dogs much less who grooms them. My dogs still don't "enjoy" the groomer but they don't mind it as much here. They sure do feel better after though. My two babies get to spend some days at their grandparents land so dirt, stickers and smell usually sets in pretty quickly but after taking them here that all magically is gone. Everytime I bring them I'm still shocked at how good they look. read more

My pups are happy to go here, the employees are very kind, communicative, reasonably priced, and do a great job.

Do not recommend this place. Your dog will sit for hours before they get to your dog. Even with a morning appointment, your dog will sit in a cage waiting. Very rude staff. I'm a little surprised that they don't understand why it's not okay to leave the dog hours before getting a haircut. Won't be going back. read more

Today was a complete 180 from my first experience with this business. Maybe i should have taken a hint from the first visit and trying to get the young lady on the phone to tell me where on 407 they were. She couldn't but I found it anyway. The shop sign isn't really noticeable from the street. At any rate, first visit to get a new pet washed was great. Groomer was very good and handled my dog, a recent adoptee, well. This visit, I scheduled an appointment for a standard poodle trim and got a price. When dropping my dog off, I asked to be there when they did the trim so I could get some idea how they did it, and they agreed. Told me they always did a wash and blow dry before they did the trim and that would take about 2 hours. I asked to be called when they got ready to trim my dog, and again they agreed. As I was leaving, the young lady who waited on me, came out to tell me that the degree of matting might dictate a shorter cut. I agreed and once again asked to be called when they were ready to do the trim. She agreed. I left and came back in 2 1/2 hours to ask if they were close to doing the trim. I was told my dog was ready. They decided to shear her before washing and just did it. I was not happy. Not only had they not communicated about the change in approach, they didn't let me know when they started trimming. Then they charged a different price than they quoted the day before. I was now livid. They decided to shear my dog without talking to me and charged me a different price. The owner told me that they made the decision to do what they thought was best for my dog. Communication, 0. Dealing with upset customer, 0. Groomers' ability, 3. I will not use a Groomer who decides what to do to my dog without talking to me, and doesn't put people answering the phone that know what they charge for services. read more