No stars. Grooming is HORRIBLE. Tabitha SUCKS! Staff dragged dog across floor. Customer had to tell employee to pick her dog up! DONT GO HERE. HORRIBLE GROOMING SERVICES read more

I brought my one and ahalf year-old puppy for grooming. Unfortunately, they said that I didn't have a reservation. So I waited a little bit, and a groomer named Amanda came out and took control over the situation, offering to resolve the issue by taking care of my puppy. Long story short, she did an excellent job and was incredibly kind in the way she handled everything. I strongly recommend you request Amanda for grooming services. read more

I took my dog here for the 1st time ever for a bath. I informed them that he doesn't like the blow dryer and would need to be kennel dried. I get a call asking me to come get him because he was not handling being in the kennel. They informed me that the only things that were still damp were his legs / paws. No, problem, I went to pick him up right away. When they brought him out, he was still wet (not damp) in several places, including his neck / chest areas.) He still smelled terrible and his skin was still flakey (I asked them to use Skin Solutions Brand because his skin is sensitive.) I'll NEVER take him to this PetSmart again. It's worth it to him and for me to drive to the Canoga Park & Northridge PetSmart locations where they're experienced with BIG breeds.... Presa Canarios to be exact. read more

Robert did an amazing job to my dog. I really love the haircut of my dog. He did exactly what I asked him to do Good job. Thank you and see you again read more

PetSmart - Gaga's poodle cut - Pet Stores Near Me - Lancaster, California

After 2 years of trusting my little Maltese in grooming I will never go back there and all the manager could say was unfortunately this happened well how unfortunately you didn't consider my refund. Manager states well from this point forward we will make sure our groomers inform the clients what we can or can not do I am so pissed she then states take your pup to a vet hell had you stated that before taking my money we would have been at a vet and not here never going back read more

Today I wanted to buy a new canister filter for my aquarium (one I've been putting off buying for a while, and finally decided to buy today). I also wanted to purchase a basking accessory for my turtles. Their inventory read still in stock. Got to the store and asked the associate to help me find the basking deck. She quickly pointed out something that wasn't even close and said they don't have it. When I told her their inventory says otherwise, she radios to the front and then tells me "Oh we must've just sold the last one", which I didn't believe because I couldn't even find a home for it on the shelf. So now about my $300 canister filter. 2 empty boxes on the shelf that say see associate. Here she is again. Of course she goes and checks and they don't have any left.... Why are the boxes still there? Extremely disappointing!!!!!! This store's inventory is horrendous!!! Go in and do your research first, and don't be surprised if they don't have what you need. read more

Made an appointment two days ago for a nail trim as my normal vet was booked until the 19th. I told the girl in the grooming department over the phone the name of the medication my dog is prescribed to take before a nail trim, Ace, short for Acepromazine. It's an anti anxiety medication prescribed by our vet at Pets R Us. I specifically explained to her that I would need to give the medication to her 40 minutes prior to her nail trim and asked if that was okay and also asked if I needed to bring in the prescription to show her. The girl in grooming I spoke to said "no, as long as she's alert it will be fine." I show up 10 minutes early (with the prescription in case they need to see it), I call from the parking lot to ask what email to send my dogs vaccine records to and also ask if I can bring her in 10 minutes early because my dog is starting to feel her anxiety medication, which i specifically gave her 40 minutes prior for her nail trim. The girl in grooming then proceeds to ask me what the medication is called, I tell her Acepromazine. She then tells me she doesn't think they are allowed to do a nail trim on an animals that have taken this medication. She said it specifically says in their contract they are not allowed to and says it lists the name of that medication in their contract. I walk inside to speak to the manager who happened to be a nice guy and shows me a contract stating they are not allowed to work on any animals that have been given this medication. WTF is going on with the communication in this business? Why am I taking the day off work, giving my dog her medication prior to her nail trim appointment at PetSmart and prior to speaking to the girl that booked the appointment two days ago after having asked her if it's okay and stating the specific medication BY NAME to be told, "We're sorry, we will have to do some investigating to find out who booked your appointment and told you that it was okay because it is in our contract and against our policy." So now I have a medicated dog for no reason, waste of my day and time. THEN in an effort to try and get the job done while our dog is medicated, we decide to buy clippers and attempt to clip her nails our selves. My husband goes inside the grooming department to ask them to direct him to the nail clippers for xtra small dogs, as he's waiting for them to finish up with another customer he's fully listening to the two girls in the grooming department straight UP LIE to their manager saying, "When that lady called to make an appointment two days ago she didn't even know the name of the medication." And proceeded to talk s*** JUST to save her own a** from being reprimanded by her manager for f*****g up, giving misinformation and wasting my time. Like, if you f*** up, just admit it. Don't LIE to your boss in an effort to try and make the customer look like a fool when you know full well when I booked the appointment I SPECIFICALLY gave you the name of her medication and explained I would need to give it to her prior to her trim. The most interesting part is my dog has had her nails trimmed at PetSmart on her medication, Ace, twice in the past, November 2018 & March 2019. They said they had no records of her previous visits because it's been over a year. So interesting she was happy to talk s*** to her boss and coworkers after I left and my husband happened to hear the whole thing. All because this dumb, uneducated girl made a mistake and couldn't admit it. Like c'mon girl, it's your ONE job in life. If you don't know simple things like this and it's in a contract for the company you work for, how did you ever get through training? Or were you ever trained? I will literally be telling everyone about this experience and about PetSmart's inability to inform or train their grooming employees correctly as well their inability to listen to their customers when booking appointments and their willingness to give misinformation, waste people and animals time and then try to lie about it so they don't get in trouble! Extremely disappointed and will never be returning. TRAIN YOUR GROOMING STAFF PetSmart, and/or only have informed and capable people taking appointments! DO BETTER! read more

I have been bring my dogs for the last 5 years. Bree and the staff are great. Today I brought in my female on her own because I recently lost my male Little Man. She was very sweet when she found out he passed away. She always took care of him whenI brought him in. When I arrived back to get my girl I was handed a card and it just crushed me but I could tell that he touched them too. This location and Bree have my gratitude and continued business. read more

PetSmart - This was in my card when they found out he passed away today. - Pet Stores Near Me - Lancaster, California

I wish corporate businesses cared about customer service. I had my husband run back to the store to exchange a life jacket for a different size and my husband got to the door at 7pm on the dot and the manager closed the door on his face. He told him what he needed and it would be quick but Daniel refused service. A lot of people still in the store so it wouldn't have been a big deal. This is my go to store for anything I need for my dog but looks like I might have to make the trip to the Palmdale store. Disappointed. =\ read more

Today I went in around 11 am. I was looking for a specific dog food, I was looking around for it and I saw an employee looking at me and he never asked if I needed any help. When I decided to asked him for help, he was helping another customer, and he never acknowledged me at all. He could've told me that he will assist me after he was done with the customer, but NO. He was so rude, I didn't get his name. He is a white skinny guy with long hair. read more

I take my 2 large breed dogs to Tabitha H. About every 6 weeks and they are always super excited to go and can't wait to her. They come back smelling fresh. Feeling soft and looking great. It is very clear from how much my dogs enjoy going to the groomer that she handles my fur babies with great care. read more

Ryan was an amazing help! He asked us about what we knew so that he could inform us about what we didn't know. He offered his advice and he knew what he was talking about! Thanks ryan! read more

Every time I go in it's always a good experience. I only deal with the fish department and all the employees i deal with there are very friendly and helpful. good customer service. read more

I went here for the first time, this was the best experience I have had in such a long time, you get customer service, you get what you pay for and more, the service that joey gave to my female Shepard was outstanding, she made me feel that Riley my dog was safe and in good hands, she was very soft spoken and explained exactly what was going to happen in the process of grooming my dog, no hidden fees, no tricks just great customer service, I dont know if all the people that work for petsmart grooming are as attentive but petsmart should be very happy to have joey working for them, thank you joey, read more

Today we had our two "boys" groomed. Larry is a Cocker Spaniel and was bathed and cut by Robert. Kipper our Lab/shepherd was bathed by Tracy. Both of the groomers obviously love dogs which makes it very comfortable when you leave them in someone else's care. The boys came home looking beautiful, tired and happy. Thank you so much for your kind care. read more

I don't usually waste my time on reviews but the service me and my family received from this chick Rose was the worst. She was ignorant, lazy and had a really bad attitude for no reason. Made us feel very uncomfortable for asking her questions about the services she's supposed to provide. Don't see how ppl like this work with animals and do customer service. Definitely won't be returning and I suggest any one that does end up here chooses another employee. read more

Went into the store to see about the pet adoptions they had. The ladys that were working it never acknowledged us. We said excuse me and nothing. They stayed conversating amoungst themselves. We walked around 3 times and came back to where they were and still nothing. Then we went to look for another tank for my kids betta. We spend time comparing tanks and finally picked one. We stand in line for 15 minutes and are told that they can't sell it because of recall issues. The cashier asked another cashier about it and she said those items have been removed from the shelves. No they have not. There were several on the shelf and on sale. Sadly we left not buying anything and will just stick with our petco we normally go to. read more

I went in to get my German Shepherd children groomed, and Sarah was awesome! She gave my girl Zoey the best furminator ever! Thank you Sarah for your professionalism and the great service!!! Megan read more

Cathy Chenoweth is the BEST dog trainer in the AV, and she works right here at my local Petsmart!

Great service. Brandy V. Offered amazing assistance, very helpful, answered all my questions and helped me find exactly what I needed. She was patient enough to help me put together a cage I bought and explain exactly how everything works. 10/10 would recommend to anyone in need of assistance with their pet care needs. read more

Our family really likes Petsmart's Grooming Department. We recommend Val as she's so sweet and handles our older Basset Hound + spunky wiener dog with love She always gives us detailed notes about the pups' visit and our hounds always look/smell great afterwards - thanks, Val! read more

I took my Pitbull and Schnauzer to the grooming dept. My babies came out looking like movie stars! They did a great job on my schnauzer. read more

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Staff were more than helpful especially the Manager, though they do have a lot of rude customers, took my Maltese Mix in for a groom yesterday and did some shopping while I waited (4hrs.) totally understand though, everyone wants their dog groomed by them was very pleased with the results she truly looked like my spoiled little Diamond 10/10 read more

PetSmart - My Spoiled Little Diamond Breed-Maltese Mix Sex-F Age-11 months Thanks so much Petsmart - Pet Stores Near Me - Lancaster, California

The staff is all sweet. Hercules loves coming in and visit. Best trainer I have met. (Cathy), thank you all. Juline read more

PetSmart - Hercules 7 months - Pet Stores Near Me - Lancaster, California

I come here all the time to buy supplies and food for my pets and so I was coming for whole week straight to see if my product was coming in since I always buy dog pads from here because they have really good prices on them and I was getting frustrated of all that time spent coming over and over again and the product wasn't coming in so I spoke to Kristen the manger and she gave me a priced matched dog pads for the once's I always get and she totally saw my frustration and I really appreciate that. Mangers like her are the ones that makes us come again . We had such a wonderful shopping experience and thank you Kristen for understanding and being so nice to us! Wish their were more kind hearted people like her. She's amazing! read more

Poor customer service. Got a call from them to cancel my grooming appointment 20 minutes before my time with no explanation. They obviously do not value their customers. I was never greeted or asked if I needed any help while in the store the employees just walk by and ignore you. Take your business to a place that will appreciate you. read more

Do not take your fur baby to get groomed here unless you want them to get sent home to you HALF shaved for being an anxious dog. Had my dog looking ridiculous because these "pet groomers" couldn't handle my 10lb dog's mild anxiety from being there. 0 stars to the grooming salon. read more

Worst customer service. The employee's have no clue about training days for dogs and have no information on anything about anything. Worst.

Refused to groom my dog. Shaved one stripe down his back and sent him out. Very rude and inept groomers.

Nice and clean facilitie ,employees has great customer service adoption agency are there every weekend also a very friendly staff..

I took my dog in for the first time to be groomed ever and our stylist was Tabitha she was absolutely awesome with our dog she was treated great and looked great! She gave me an up date to let me know how are dog did for her first time. I couldn't have asked for someone better! read more

They lost a long-time customer today due to the unprofessional grooming center. I suggest if you don't know the groomer personally please don't take your dog store# 94... I will be contacting District manager for the poor service I received and the cuts they gave my dog. read more

Worst customer service and each person I spoke with gave completely different information for our tortoise. One told me it will only eat dry pellets and to purchase expensive day and night lamps. The tortoise refused to eat the pellets and stayed away from the lamps. The next sales person told me to just feed it lettuce. I actually learned what my tortoise needed while flipping through the channels, and finding the children's show "Wild Kratz." My next encounter came when I tried to buy 2 goldfish. My son won a goldfish in a small bowl. He used his own money to purchase a larger tank, food, decorative rock and 2 more fish. The salesperson told my boys that it would be unethical to sell them 2 fish for a 2 gallon tank and that the fish he already had would inevitably die a slow painful death. My sons are 9 and 11. I would like to recommend Petco in Palmdale as a great alternative for you pet's needs. read more

this is the worse store I went in my life there unprofessional people I took my dog for grooming and they give me my dog really bad and management was really rude and they want me to charge for the bad job never come back again read more

PetSmart - Pet Stores Near Me - Lancaster, California

do not go to get groomed they will treat your pets as money objects, and not take ownership while in their care. my puppy was cut in her eye and they denied it ! when asked about the session it was denied. they are liars! things are fine until they hurt your pet then claim not to. and the audacity to charge an extra fee. do not go ! lisa was the groomer please be safe read more

Worst customer service I've ever experienced at a pet store. Stood around for 15 minutes, no one asked me if I needed help. There were only 3 employees on the floor at the time around 4:45pm and they were with customers. I stood next to 2 of them and waved at a 3rd. No one even acknowledged my existence. No one bothered to tell me they would be right with me or get anyone to help me. I went to the cashier and asked if someone can come help me. She calls on the intercom for someone to come. I wait 5 min and no one comes. I ask for a complaint card from the cashier. She says they don't have one and I'll have to wait for the manager for a phone number. Like I would want to wait around even more! This is the worst petsmart ever! read more

I just wanted to give high marks to the store leader Tim. Tim was so nice and personable. He had a great attitude and really went above and beyond . I was looking for 2 different dog foods that nobody had . Tim made it happen! I can't thank him enough I was truly blessed meeting him. I never venture to that side of town but for some reason I did that day and met a great person . The company is lucky to have someone Tim. Thank you PetSmart and thank you so much Tim. You made a bad situation so much better ! read more

Always take my Cavalier to see Lisa for grooming. Lisa is so sweet and amazing! My fur baby always comes back to me happy and perfectly groomed! Lisa does a perfect job every time!! read more

A lot of their staff here is very nice and friendly. They helped me a lot when I got a new puppy.

I got my schnauzer groomed in october of 2008 and she was returned to me with a piece of her ear missing. The store send me to the vet in Palmdale when the store is in lancaster. All my dog recieved was some topical cream. I got nothing for her being physically harmed. I mean come on now a piece of her ear is missing and now she is going to have a scar and im sure she is tramatized now. I want some justice for my dog! The manager did nothing, so now I am contacting corporate! PLEASE KEEP YOUR DOG SAFE AND HAVE HIM/HER GROOMED SOMEWHERE ELSE! read more