Much better trip in…read more Was greeted right away. Store looked organized. Clean. There was someone upfront as well as someone actively stocking shelves. Had a few questions, was easy to find help. The help actually knew the answers and knew where items were that we needed. (Which was u expected as they are a new brand and not many people have heard of it). Checking out was quick. Membership program worked flawlessly. Cashier didn't make that awkward weird conversation with bad jokes that were almost offensive... younknow the kind. The ones that makes you want to scream "omg just stop talking" seriously the last guy that rang us up - his jokes were insults but he didnt realize it (or care?) This cashier today, was quite pleasant and a considerable upgrade actually. Enjoyed the brief interaction with her. Will return!

Steve Aaron and Michael are top notch employees!! They are always pleasant and very helpful. Thanks…read morefor being there!

This is the closest petco to my house and although it is smaller and I can't always get everything…read moreI need there, the staff is the best out of any pet store in my area. The smaller store makes it a quicker trip when picking up crickets as there is always an employee around to grab them for me. The women who work there are amazing and I can tell they really care for the animals in their care. It doesn't feel like I'm bothering them when I come in and it is always nice to see smiles on their faces. I will always come back to this location when there are employees like this!

When you tell customers that you're not accepting returns in January due to COVID-19 restrictions,…read morebut you don't give them a timeline of when you are, and then several months later the customer tries to return the items but you refuse (because it's over your 60 day return limit policy) don't expect the customers to be happy. Also, you need to retrain or demote your store manager. His nonchalant, uncaring attitude will not win over current or new customers. Your saving grace is the customer service department which handled the situation while I was sitting outside the store that refused my returns. I try to shop local (since this store is walking distance from my house) but I'll NEVER come back to this location. Guess I'll choose online shopping with your company.

Owner is very awesome and they have a lot of selection! He offers lots of intel and information on…read moreanything you may need. He also will let you hold mostly anything that isn't crazy and the place is very organized and clean! Would highly recommend!

What a wonderful surprise to walk out of Old Bag of Nails in Westerville, OH where my wife and I…read morehad just finished lunch and discover a store we thought was gone still existed. I'm talking about a favorite pet speciality shop, Captivating Canines. (See pictures) For about a year we'd noticed that the store was no longer at the corner of Main St. and Westerville in downtown Westerville. We were saddened to see it go because it had been a favorite shop to pick up unique Christmas and birthday gifts for pet owner friends and family. So, when we walked out the back door of Old Bag of Bones, we could see this new shop and decided to check it out. Ron, the new owner had bought the store but relocated just a short distance down Main St. Although he told me he wasn't a huge "BUCKEYE" fan, I was willing to forgive him of that small indiscretion as we continued to talk about the store and new inventory he had on display. He was very gracious and allowed us to walk around and take pictures of him and specialized, fun merchandise he had in the store to share with you. It is a very relaxed environment so you can casually take your time to look around. Many items are marked down 50%. I was equally impressed and appreciative that the shop was designed to be handicap friendly with ample aisle space that allowed me to take my walker to any place I wanted to go.

We try to shop local when we can and we love going into this unique little pet supply store. It's…read moreright down the brick road next to Old Bag of Nails in Westerville. Every time we go in Captivating Canines, the owner is so friendly and helpful. We have a puppy and go there for most of his basic needs and some more we didn't know about. Today we had to get his second collar and a new harness. They have a great selection of bright and colorful and fun designed collars and harnesses. We always come away from there happy and in a good mood. Such a sweet little place. It's fun to shop in and not overwhelming, like the big pet supply stores. Definitely make a stop, it's fun just to stroll and I guarantee you'll find something unique!

Always a pleasure, always something to buy. Amazing staff (Troy). Too many thing to spend money…read moreon. Owl Mittens, are you kidding me!!!

I had such a positive shopping experience here today. The entire staff was incredibly courteous and…read morehelpful while I shopped for holiday gifts. They made great recommendations for the bird lovers in my life and they even gift wrapped the items for me. A+ service and I know my friends and family will love what I chose from their awesome selection of birder gifts.

Just look at what fun you and your pets can have. Look where their heart is located in rescue mode…read more They are very helpful.

Ruben groomed our six month old puppy and did a great job! He was very calm with him and gave me…read moresome pointers when I picked him up. I just booked my next grooming and would recommend him to anyone!

it is HORRIBLE for thepets they are selling. the Guinea pigs are stuck in a locked aquarium and…read moremost are alone which has been OUTLAWED in sweden because it's cruel. they are social creatures! not to mention the prices that ensure they are stuck in their hell longer. PetSmart please stop the cruelty!

We typically use them for grooming purposes so that's what I'm reviewing. Prices are comparable…read more It's always easy to get appointments when I need them and our dog comes home clean and happy.

I've been looking for a place to help with obedience training for my 2 year old French Bulldog. I…read morelooked at a number of places but they didn't make the cut. Many were dirty, smelly, or harsh. Zoom Room Dog Training was the opposite. It is clean and spacious facility and the staff warm, kind, and professional. My first orientation meet and greet sold me. She took so much time getting to know me and my boy Bailey. I could tell they would love him like I do. I signed up for 10 sessions. We've participated in two of our group sessions. Bailey has had fun learning. While it is too early to determine how successful the training will be, I'm encouraged by their methods and the faculty. Check back for my final review.

I don't know where we'd be without Zoom Room New Albany! Both my dog Massimo and I have learned so…read moremuch- and had so much fun- since we started agility and tricks classes a year ago. He is thriving and I am so incredibly grateful for Lisa and team.

By far, this is my favorite place at this mall is this little store right here. I was here for…read moreabout 30 minutes looking at all these cute accessories and have the wildest imagination on how to make my dog look utterly ridiculous in public. The staff is very friendly here and are really interested in helping you out if need be. Issue is that alot of this stuff is quite pricey. It's got everything from treats, collars, leashes, games, clothes and accessories.

I always have a great experience when I'm in this shop and find exactly what I need. I came in the…read moreday before my dogs day care was planning to take photos and needed a bandana. This was the only local store that had what I was looking for and the staff member was very helpful. I came back the next week and got her a new winter Sherpa that was on sale as well. What always brings me back is their seasonal toys, treats, and bandanas...they're just too cute!