Didn't know this one was here, and it was handy today. We often go to Petsmart for food and puppy…read morepads. The pads especially are reasonably priced and often on sale. This location is a pretty typical one: big, a variety of products, fish and rodent displays, cat adoption area, etc. There are usually pups in the store with their owners. The staff are friendly and efficient, the prices are reasonable. We'll keep this one in mind for next time we're up this way.

it is HORRIBLE for thepets they are selling. the Guinea pigs are stuck in a locked aquarium and…read moremost are alone which has been OUTLAWED in sweden because it's cruel. they are social creatures! not to mention the prices that ensure they are stuck in their hell longer. PetSmart please stop the cruelty!

Just look at what fun you and your pets can have. Look where their heart is located in rescue mode…read more They are very helpful.

Ruben groomed our six month old puppy and did a great job! He was very calm with him and gave me…read moresome pointers when I picked him up. I just booked my next grooming and would recommend him to anyone!

Avoid Bread Financial/Petland Financing - Predatory Interest Rates…read more I am writing this to warn others: Never, ever use the financing system at this location (Petland) to buy a pet, no matter how much you fall in love with the animal. The financial arrangement is nothing short of a scam. Say a puppy was priced at $6,000--already an insane amount--but the financing option makes it far worse. The Trap: They are using Bread Financial (often through Comenity Capital Bank) with interest rates ranging from 35% to nearly 40% APR. Example: Total Interest = $6000 × 36% × 5 (yrs) = $10,800.00 End Balance = $6000 + $10,800.00 = $16,800.00 IF YOU ONLY PAY THE MINIMUM IT WILL BE EVEN WORSE DO. NOT. DO. THIS!!!! This is predatory lending that tugs at your heartstrings to make you ignore the fine print. Employees make it sound like a great, manageable deal, but it is a horrible, exploitative scheme that preys on people who may not be able to afford these prices outright. These shops, often connected to puppy mills, should not be allowed to operate this way. It is a shame that they are making massive profits off the misery of both animals and consumers. Do not use their credit system.

they misinformed you about their credit card. If you run your credit to see how much you would be…read moreapproved for they automatically give you a credit card even if you don't want it. And then it messes with your credit. Good luck don't go to this place.

Much better trip in…read more Was greeted right away. Store looked organized. Clean. There was someone upfront as well as someone actively stocking shelves. Had a few questions, was easy to find help. The help actually knew the answers and knew where items were that we needed. (Which was u expected as they are a new brand and not many people have heard of it). Checking out was quick. Membership program worked flawlessly. Cashier didn't make that awkward weird conversation with bad jokes that were almost offensive... younknow the kind. The ones that makes you want to scream "omg just stop talking" seriously the last guy that rang us up - his jokes were insults but he didnt realize it (or care?) This cashier today, was quite pleasant and a considerable upgrade actually. Enjoyed the brief interaction with her. Will return!

Steve Aaron and Michael are top notch employees!! They are always pleasant and very helpful. Thanks…read morefor being there!

This is not my usual Hollywood Feed store but I was in the area and stopped in for a few goodies…read morefor my dogs. The employee who helped me was super kind and made the experience super fast and easy. Per usual the staff is awesome! The location was very clean and organized and I left with exactly what I came into the store looking for plus more!

Staff is always so helpful and friendly when I go in at all locations, however my usual one is the…read moreWesterville location. The one gentleman, I cannot recall his name, has helped me many times and assisted me with cat food recommendations after I found many allergies with the one of my cats. It was also good information to know that food could be returned/exchanged if my cats will not eat it (as they like to occasionally do). All of the people working there are always polite to me, especially when my cats come in, whether in their carrier or on their harness. I really appreciate staff assistance carrying items to my vehicle when my items are full. And I also love the same day delivery when I run low on food and can't run out to get it myself. If the food is not available at my local store, they will ship from other stores if available same day to get me what I need. Thanks for being awesome and so close to home!

This is the closest petco to my house and although it is smaller and I can't always get everything…read moreI need there, the staff is the best out of any pet store in my area. The smaller store makes it a quicker trip when picking up crickets as there is always an employee around to grab them for me. The women who work there are amazing and I can tell they really care for the animals in their care. It doesn't feel like I'm bothering them when I come in and it is always nice to see smiles on their faces. I will always come back to this location when there are employees like this!

When you tell customers that you're not accepting returns in January due to COVID-19 restrictions,…read morebut you don't give them a timeline of when you are, and then several months later the customer tries to return the items but you refuse (because it's over your 60 day return limit policy) don't expect the customers to be happy. Also, you need to retrain or demote your store manager. His nonchalant, uncaring attitude will not win over current or new customers. Your saving grace is the customer service department which handled the situation while I was sitting outside the store that refused my returns. I try to shop local (since this store is walking distance from my house) but I'll NEVER come back to this location. Guess I'll choose online shopping with your company.

This place is somewhat out of the way from me, but I'd happily do my pet supplies shopping here…read moreagain primarily due to the nice organic selections they have and how knowledgeable the staff here are!

This Pet People location has grown on me over the last couple of years. With 2020 being a year…read morewhere we all had to adapt how we interact Pet People has done a great job with adapting as a business. One super cool addition that Pet People unveiled this year has been the ability to get orders, of a certain amount & distance from the store, delivered to your house for no additional cost. This has been great as my wife's work from home hours often extend beyond the open hours of Pet People it means that we can get the pet food or treats that we need without having to carve out time in our schedules to make a trip to Pet People. If the items you're purchasing are part of a 'buy x amount get x product' the Pet People staff include a rewards card. Tip: If you're outside of the delivery range for a store, Pet People is also offering curbside pickup of orders. (Another great way to mitigate possible exposure to COVID.)

What a wonderful surprise to walk out of Old Bag of Nails in Westerville, OH where my wife and I…read morehad just finished lunch and discover a store we thought was gone still existed. I'm talking about a favorite pet speciality shop, Captivating Canines. (See pictures) For about a year we'd noticed that the store was no longer at the corner of Main St. and Westerville in downtown Westerville. We were saddened to see it go because it had been a favorite shop to pick up unique Christmas and birthday gifts for pet owner friends and family. So, when we walked out the back door of Old Bag of Bones, we could see this new shop and decided to check it out. Ron, the new owner had bought the store but relocated just a short distance down Main St. Although he told me he wasn't a huge "BUCKEYE" fan, I was willing to forgive him of that small indiscretion as we continued to talk about the store and new inventory he had on display. He was very gracious and allowed us to walk around and take pictures of him and specialized, fun merchandise he had in the store to share with you. It is a very relaxed environment so you can casually take your time to look around. Many items are marked down 50%. I was equally impressed and appreciative that the shop was designed to be handicap friendly with ample aisle space that allowed me to take my walker to any place I wanted to go.

We try to shop local when we can and we love going into this unique little pet supply store. It's…read moreright down the brick road next to Old Bag of Nails in Westerville. Every time we go in Captivating Canines, the owner is so friendly and helpful. We have a puppy and go there for most of his basic needs and some more we didn't know about. Today we had to get his second collar and a new harness. They have a great selection of bright and colorful and fun designed collars and harnesses. We always come away from there happy and in a good mood. Such a sweet little place. It's fun to shop in and not overwhelming, like the big pet supply stores. Definitely make a stop, it's fun just to stroll and I guarantee you'll find something unique!

After conversing with Joe about the different qualities of food brands, I can rest confidently…read moreknowing that Oreo is living his best life! Such friendly staff who greet me at the door and ask about Oreo. It really feels like I'm around family!

I recently stopped shopping here…read more My vacation was disrupted for over an hour overlapping two days over the need to cancel / reschedule an appointment that was to occur over my vacation time... an appointment that I had canceled / rescheduled before leaving town but had not been fully addressed by Mutts & Co Grooming. I was told that even though I had grooming appointments booked for the remainder of the year that my July appointment could not be booked because I did not have a method of payment stored within their new online booking portal. Storing a form of payment on an online booking portal is not something I would ever do and did not appreciate the effort that Mutts & Co put into trying to convince me otherwise during my vacation. I was away for five days. I was interrupted during two days of my vacation over this matter. The unfortunate part of this story is that Savanah is amazing at grooming my fur babies; however, I will not place a method of payment within their online portal. I now need to make alternative arrangements for grooming which is not at all appreciated. Life is busy enough without arbitrary and unplanned side quests. Mutts & Co does offer a variety of healthy products for cats and dogs. They are good about assisting you to the car with large orders or even assisting with curbside pick up. However, all of the products that they carry can be gotten through online retailers. My only other complaint is that they continually store the shopping carts on one side of the store and shopping baskets on the other side of the store. Their shopping carts require the use of a shopping basket too as items fall through the shopping cart when used alone. Disabled persons have a hard time traveling to each side of the store to collect a shopping basket and shopping cart. I would point this out each time and would return to the same set up the next trip.