Kellie did an amazing job grooming my pup! He looks so handsome. He loves her. Every time I just…read moresay her name at home, he goes crazy and is ready to go see her.

I will start by stating that I brought my 7lb Maltese yorkie to TLC 2-3 times before I decided to…read morestop going there. When I took my pup there recently to Whitney, he came back with a great cut but when we got home, he was shaking and pacing like he did when he was coming off of sedation from his teeth cleaning. He was so distraught and nervous, unlike any time I had picked him up before. he would not eat or drink and hardly wanted to go outside or play at all. I called TLC and the owner called me back and assured me they would check with Whitney to see if he was scared by another dog or something else. They never called me back after that, not even to check on my pup. I took him to the Shaggy Shack instead and explained what had happened at TLC. They said they had heard this from another client recently as well! And they also complained that they did not get a call back! Something strange is going on at this groomer. Proceed with caution!

I love doggy day spa, and my dog too loves them as well. they do a wonderful nails and filing…read morethem. It's a two person but he looks forward to it. I night before and he actually knows anticipates. I also use the self wash & love it. These folks are so very friendly and cordial. I recommend them to anyone. I love giving my business to a small business that strives to please their clients. I hope I can always afford you.

I use the self serve dog wash with my pup quite frequently, and the experience is always fantastic!…read moreThe supply of salon- grade wash, conditioner, etc. is super convenient and always leaves my pup clean, soft, and smelling great! The staff is always super helpful and friendly. I would absolutely recommend this place!

This is the email I sent to them on 6/22/25, regarding an experience the week prior. I never heard…read moreanything back from grooming: I feel that I need to reach out to you regarding the experience I had last week. I brought in my two English labs, Amber and Honey Bee, for nail trim and dremel. They are 4yo and 9yo, respectively. I have taken them multiple places for nail trims and there has never been any issue with them. Monday I was concerned when the person only took Amber back alone, then when it took nearly 10 minutes and the person working the desk went back "to help her." I could hear her yelping. I probably should have left with Honey Bee when Amber came back to me, but I had already paid, and quite frankly, was shocked when they said she didn't like the dremel. Honey Bee also took awhile, apparently she was also "quicked" at least 2 times. When she came out she was very gimpy on her back paw and continued to lick it when she got home. To make all of this worse, when she brought Honey Bee out she apologized and then said that she "wasn't a professional." I expect that when I am paying $50 (and I always tip well, even that day) for my dogs to have their nails taken care of (typically a 10 minute total experience that does not involve them getting injured) I am paying for professional services. I had called ahead to see if a groomer were still there and I was told that "they could do their nails." I specifically asked for a groomer! Now I'm worried that my dogs will have issues getting their nails trimmed because someone injured them who should not have even been working on them. I had to wait to address this issue because I was so upset. My husband was livid! He had bought a dremel for me to learn to do their nails, but I was afraid of hurting them so I continued to pay for their nails. I'm concerned to see how they do the next time they need their nails trimmed, but it won't be at your location. For the sake of all dogs, don't let people trim nails who aren't professionals.

GROOMING - Horrifying Experience…read more Took my dog in to get groomed today, she was badly matted but Petco has always been able to groom her with her matted fur. I got a call half way through the appointment saying they couldnt finish her because her matting was so bad. I was understanding and felt horrible. When I picked her up she was crying and had cuts all over her legs. There was fur coming off her and huge chunks of hair hanging off her body. I understand that you cant do a job because of the matting, but the condition I received her in left me sobbing in the car when I saw her and the pain and suffering she went through. Please please please dont come here if your dog has any matting, they do not know hot to handle matting or when to say no or stop before it gets too bad. She has gotten lots of treats and pets while I figure out what to do with her since the vet is booked.

We've had our cat Tiffany for 5 years now and after 2 or 3 years she started blowing out her coat…read moreand developing mats in the Fall/Winter (she's a Siberian). We tried to brush her out everyday, but we couldn't keep up with the mats! Tiffany is also sensitive to brushing/combing. The groomer, Emily, did an excellent job removing Tiffany's mats and even suggested having her preemptively shaved, so it's less of an issue in the future (and also cheaper). She recommended giving our cat gabapentin 2-3 hours beforehand to calm her nerves as well. We got some from our vet, Cats Only, down the street. Tiffany is a nervous cat, but Designer Paws did an amazing job of keeping her calm and she was in and out in around 30-40 minutes. They gave her the classic lion cut, which works great for her coat color. I'd highly recommend Designer Paws Salon in Upper Arlington. Their staff is friendly and helpful and their groomers are talented and caring.

Misty was great with my young dog. She was able to get areas he doesn't like without upsetting…read morehim. She is a talented groomer and very knowledgeable at handling dogs so they have a positive experience. We will be back.

As noted by other reviewers, Mona was very accommodating in squeezing in my dog for a same-day…read moregrooming appointment. Because she had a full schedule and would be squeezing my dog in throughout the afternoon, she warned me that it would be longer than the usual 3 to 4 hours. She told me she would call me when she was 20 minutes away from being done with my dog, but she was unable to tell me exactly how long it would take (It was closer to 6 hours). Given that no other groomers I contacted provide same day service, I feel this is a fair trade for being squeezed in on a busy day. So for those who are being squeezed into her schedule last minute, be aware that you will have to be flexible in return with your own schedule. When I arrived at the shop, there was a lot going on. For the easy-to-get-along-with canines, Mona allows the dogs to hang out with her in the same room as she grooms others. I was a little apprehensive about leaving my dog in a place that was strange to her, but my uneasy feelings were quickly appeased when I saw the demeanor of the dogs (and cat) that were in the shop. When I picked my dog up later that day, she was SUPER HAPPY and seemed to have bonded with Mona and her crew very nicely. With regards to the hair cut, Mona did a fantastic job. My dog looked great, and the price for her services was the best I've come across in the city. Mona is a very skilled groomer, and her warm personality made me feel comfortable with her right away. I have given Mona's Pet Salon 5 stars because of the value of her services given her exceptional skills as a groomer. However... because of how busy the shop is, the space is a little cluttered and may not be fancy enough for some. But Mona works her butt off in there every day, takes great care of her clients, and is truly gifted as a "pet stylist". Thank you Mona for doing such a great job, and squeezing Samba in on such short notice.

I used to take my pets to Mona. I really enjoyed that she didn't lock up the animals, and let them…read morerun around if they were currently being groomed, and she was always so flexible about trimming my dogs nails because he was too scared to let me do it. Then all the sudden, she stopped responding to me. She wouldn't answer my calls or texts. I never had a bad interaction, I always tip and tip well. Literally no explanation, just a cold cut off. It'd been a while, so I decided recently to try to reach back out. Same old Mona, no response, and no call back. I never gave her a bad review as I was hoping to eventually start using her again, but its pretty obvious that she's intentionally cutting me out.

It's a modern-day miracle, but our dog Oakley loves this place!…read more Scared of everything, and full of anxiety, Oakley is one of those dogs that hates being left alone, hates being touched by strangers, and especially hates both of those things combined. So after 5 years, we had just come to expect Oakley would hate every grooming experience he went through. That was, until his time at Shampoodles. We dropped Oakley off in the morning, and the owner, Jill, came out to get acquainted with him and ask us questions about how we'd like to have him cut, and what he was like. Within those couple of minutes, Jill became his best friend. We left feeling that Oakley was in good hands, but we were curious how he was going to end up on the other side. Because in the past, he'd leave the groomers frightened, shaky, and exhausted. So it was amazing when we picked him up from Shampoodles to see him super playful, hopping all over the place, and full of energy. Hands down, the best groomers we've found in Columbus. Side note: You do have to send over your pet's medical records from your vet prior to your first appointment. Luckily it's a simple phone call

Shampoodles gave Ellie the best groom she's ever had. Worth waiting for an appointment!read more

I stopped into the Graceland location just to browse and had such a great experience! Lydia helped…read moreme while I was in the store, and she was so kind and knowledgeable. My dog hates being brushed, and I had no idea I'd been using the wrong type. Lydia clearly explained why the brush I had wasn't ideal and walked me through other options and why they'd work better. I can happily say that, for the first time, my dog didn't mind being brushed and was actually calm! She also pointed out a few treats she thought my dog would like based on what I picked out. They were in a different section I would have otherwise totally missed. She even shared a helpful resource for learning more about my dog's breeds. You can tell she genuinely cares. Easily the best experience I've had in a pet store!

The staff is always very helpful. They have a wonderful selection of pet food, treats and toys for…read moredogs and cats.

Emma at Jen's Nose To Tail is an awesome groomer! This is the second time she has groomed Henry and…read moreGilbert for us and she did a fantastic job once again. Gilbert is always hesitant for me to leave him places but he went with Emma willingly today and was happy as could be when I picked him up! That tells me he wasn't scared or worried, which is as important as their looking good is!

First time every needing a groomer. We took both dogs, large dogs into the salon. He was welcomed…read morewith smiles and super friendly staff. Both dogs are from the Humane society so one was super anxious, and he did great! The other is a teddy bear so he also did great. They came back smelling wonderful, a cute little bandana , nails done and a happy dog. Great cost and close to my house. A true gem. I will recommend this groomer any time I can.

Very nice staff! Went the extra mile to call hops vet to get vaccine info since I couldn't find the…read morepaper work. It's was hops first bath and trim and they did a great job! He seemed very happy and looked very handsome (: They call you immediately if you don't want the doggie in a kennel for long after the appointment.

I love taking my doggies here! They get treated so well, and everyone is so nice and accommodating…read morewith my schedule. Super convenient off 270. Also really close to work for me, so that helps. Doggies always get shaved down and come home with no scratches or accidental clipper marks. They always come home looking so fresh. Pricing is pretty decent too, especially since I only bring them every 5-6 months.

I'm rather leery of taking an animal to a chain store grooming department. Only because I know they…read morehave a LOT they are juggling between grooming dogs, answering phones, and helping cash out customers. However, I made an exception this time because one of my dogsitting clients takes her dogs here. Twice I've watched her dogs after they've been groomed (siberian huskies). Not only do they look nice right away and weeks afterwards, but the client raved about one particular groomer for the care taken with the older dog who has arthritis. I know she doesn't leave her dogs to just anyone. I drove by a few days before to see the setup. It's in a dedicated space away from PetSmart so the staff can focus only on the animals being groomed. From what I could see while waiting to be checked in and the wait to pick up my dog, they are doing things right. One person is manning the front desk taking calls, cashing people out, and sending out online invoices. So, first, I made the appointment online. I picked the day and could see which groomer was available and at what times. Pricing was very clear. There's the standard liability information disclaimer and several times was reminded to bring in the rabies information from the vet. When it was time for the appointment, we were the second dog waiting in line to be checked in. All check-in was done outside of the lobby area. The groomer reviewed what needed to be done with the dog, and listened very patiently to my tale about how my dog had been going to groomers for years but was nervous going in so I didn't know if that was going to impact how she behaved, etc. The expectation was clearly set on how long it would take (the furminator package takes longer), and that before my dog was ready, an invoice would be sent to me to pay so everything could be as contact free as possible. It wasn't long before closing time and I hadn't received an invoice yet so I called to check on when my dog would be ready. The receptionist answered the phone and said she would check with the groomer who was with another dog while mine was drying. I was able to hear most, but not all of the conversation, and it was relayed to me perfectly! The receptionist said she'd send me an invoice and told me when to be there to pickup my dog. Within moments I had a text message with the link for payment. When I arrived for pickup, I waited outside of my dog's view but could still her body. There was a mirror on the wall that allowed me to see my dog's head. When ready, the groomer brought my dog to me and gave me a report on how things had gone. She usually provides a written report but didn't have time which was fine with me. The groomer had stayed after closing time to properly finish up the grooming package. I wasn't going to ask her to write everything down. 1. She told me about the good behavior my dog exhibited which reinforced that my dog had been groomed before and knew what was generally expected. 2. She told me about the behavior my dog exhibited when uncomfortable with the belly brushing or the ear cleaning. 3. Let me know that I should keep an eye on the ear that was particularly dirty and was uncomfortable for my dog as it could be the beginning of an undetected ear infection. 4. Told me to call ahead and bring the dog back the next day if the chest hair was shaggy because it didn't have quite enough time to fully dry while she was rebrushing it. 5. Set the expectation that there would be slightly more shedding the next few days due to the grooming process. My word. This is more information than I've gotten anytime I've taken a dog to a dedicated groomer before and the best customer service I've ever received. Obviously they love the dogs and my groomer is a superstar!

I do not recommend this place as my 11 year old dog who is very good at grooming since she's been…read moregoing for 7 years now, had the back of her paw clipped open about 5 mm and, when they could not stop the bleeding, she had to go to the emergency vet (on a Sunday). It took us 5 hours at the vet, plus from 10:00 AM - 3:30 PM because they did not call and tell me what happened. I had to investigate and go down and insist on picking her up before they told me what happened. She had been bleeding for some time, it stopped (they said), then picked up again. I have no idea just how long this was going on before I showed up. My original appointment was with the manager, then I discovered she gave another groomer my dog instead. My main concern other than the fact that it even happened although I know it was not on purpose is that I was not notified when it first happened and the time dragged on and on until I just knew something must have been wrong because it does not take almost 5 hours to groom a dog who is in good grooming shape. When I called to see what was taking so long they told me it would be another 5 or 10 minutes (they were obviously still trying to stop the bleed), and I drove down anyway and even 20 minutes later when I told them I was in the car waiting on my girl, they finally came out to tell me the problem. I had them drive her to the vet with one holding her putting pressure on the wound and I followed - thank God it was only a few miles away. I am now on the phone with corporate awaiting information on how to get them to pay for the vet's follow up visit today because they are not answering my call nor did they respond to my email yesterday letting them know there will be another payment due. Overall very bad service and dangerous to my girl - not so much because of the accidental cut but because of the inability to come forth when it happened and deal with it like it should have been dealt with - IMMEDIATELY!