Absolutely disturbing. I heard about a woman bringing her Pomeranian here, only for the groomers to…read morecompletely shave its double coat -- something any competent groomer should know not to do. That alone is unacceptable. What makes it even worse is hearing they allegedly became physical with the owner during the situation. If true, that is beyond unprofessional and completely unacceptable. I would be extremely cautious trusting this place with either your pet or yourself.

Kellie did an amazing job grooming my pup! He looks so handsome. He loves her. Every time I just…read moresay her name at home, he goes crazy and is ready to go see her.

I love doggy day spa, and my dog too loves them as well. they do a wonderful nails and filing…read morethem. It's a two person but he looks forward to it. I night before and he actually knows anticipates. I also use the self wash & love it. These folks are so very friendly and cordial. I recommend them to anyone. I love giving my business to a small business that strives to please their clients. I hope I can always afford you.

I use the self serve dog wash with my pup quite frequently, and the experience is always fantastic!…read moreThe supply of salon- grade wash, conditioner, etc. is super convenient and always leaves my pup clean, soft, and smelling great! The staff is always super helpful and friendly. I would absolutely recommend this place!

We have used both boarding and grooming services and we're very satisfied with the serviceread more

This is the email I sent to them on 6/22/25, regarding an experience the week prior. I never heard…read moreanything back from grooming: I feel that I need to reach out to you regarding the experience I had last week. I brought in my two English labs, Amber and Honey Bee, for nail trim and dremel. They are 4yo and 9yo, respectively. I have taken them multiple places for nail trims and there has never been any issue with them. Monday I was concerned when the person only took Amber back alone, then when it took nearly 10 minutes and the person working the desk went back "to help her." I could hear her yelping. I probably should have left with Honey Bee when Amber came back to me, but I had already paid, and quite frankly, was shocked when they said she didn't like the dremel. Honey Bee also took awhile, apparently she was also "quicked" at least 2 times. When she came out she was very gimpy on her back paw and continued to lick it when she got home. To make all of this worse, when she brought Honey Bee out she apologized and then said that she "wasn't a professional." I expect that when I am paying $50 (and I always tip well, even that day) for my dogs to have their nails taken care of (typically a 10 minute total experience that does not involve them getting injured) I am paying for professional services. I had called ahead to see if a groomer were still there and I was told that "they could do their nails." I specifically asked for a groomer! Now I'm worried that my dogs will have issues getting their nails trimmed because someone injured them who should not have even been working on them. I had to wait to address this issue because I was so upset. My husband was livid! He had bought a dremel for me to learn to do their nails, but I was afraid of hurting them so I continued to pay for their nails. I'm concerned to see how they do the next time they need their nails trimmed, but it won't be at your location. For the sake of all dogs, don't let people trim nails who aren't professionals.

Really outstanding grooming salon. I just relocated to Columbus from LA and I spent a few weeks…read morelooking for a groomer that deeply understands the breed standard look of a miniature schnauzer and Emily was that groomer. I can't speak highly enough of the level of service, talent, and care that I and my dog experienced.

Designer Paws Salon DOES NOT listen to their customers…read more If there is any miscommunication, they DO NOT TAKE ANY RESPONSIBILITY, and they will LIE to support their narrative. During the consultation with their groomer, I made these statements; "I like Higgins looking messy", "I do not want him looking proper", "I do not what any hair cut from his face area". Even after hearing these statements, they completely cut off his eyebrows!!! When asked why they cut off his eyebrows, they indicated that I said that I wanted to see his eyes, which is a complete LIE! I had indicated that it had been a couple months since his last haircut and the groomer reached down for a couple seconds and recommended "trimming his hair down". This meant to me that his hair would be trimmed down to 1/2 to 1" in length, so I agreed. As can be seen in the photo, they trimmed his hair completely down to the skin! When asked why they indicated that they said to me that he had to be shaved completely down ("naked") since it was only his second haircut in a year, which again is a complete LIE! See the attached photo with the email communications for details.

I used to take my pets to Mona. I really enjoyed that she didn't lock up the animals, and let them…read morerun around if they were currently being groomed, and she was always so flexible about trimming my dogs nails because he was too scared to let me do it. Then all the sudden, she stopped responding to me. She wouldn't answer my calls or texts. I never had a bad interaction, I always tip and tip well. Literally no explanation, just a cold cut off. It'd been a while, so I decided recently to try to reach back out. Same old Mona, no response, and no call back. I never gave her a bad review as I was hoping to eventually start using her again, but its pretty obvious that she's intentionally cutting me out.

We've been looking for a good dog groomer in Columbus and, after a couple of not-so-great grooms at…read moreother places, we decided to try Mona's. The staff was very kind and they did an amazing job! Our dog did not seem stressed at all when we picked her up and she looked adorable. We will definitely be back!

It's a modern-day miracle, but our dog Oakley loves this place!…read more Scared of everything, and full of anxiety, Oakley is one of those dogs that hates being left alone, hates being touched by strangers, and especially hates both of those things combined. So after 5 years, we had just come to expect Oakley would hate every grooming experience he went through. That was, until his time at Shampoodles. We dropped Oakley off in the morning, and the owner, Jill, came out to get acquainted with him and ask us questions about how we'd like to have him cut, and what he was like. Within those couple of minutes, Jill became his best friend. We left feeling that Oakley was in good hands, but we were curious how he was going to end up on the other side. Because in the past, he'd leave the groomers frightened, shaky, and exhausted. So it was amazing when we picked him up from Shampoodles to see him super playful, hopping all over the place, and full of energy. Hands down, the best groomers we've found in Columbus. Side note: You do have to send over your pet's medical records from your vet prior to your first appointment. Luckily it's a simple phone call

Shampoodles gave Ellie the best groom she's ever had. Worth waiting for an appointment!read more

I stopped into the Graceland location just to browse and had such a great experience! Lydia helped…read moreme while I was in the store, and she was so kind and knowledgeable. My dog hates being brushed, and I had no idea I'd been using the wrong type. Lydia clearly explained why the brush I had wasn't ideal and walked me through other options and why they'd work better. I can happily say that, for the first time, my dog didn't mind being brushed and was actually calm! She also pointed out a few treats she thought my dog would like based on what I picked out. They were in a different section I would have otherwise totally missed. She even shared a helpful resource for learning more about my dog's breeds. You can tell she genuinely cares. Easily the best experience I've had in a pet store!

The staff is always very helpful. They have a wonderful selection of pet food, treats and toys for…read moredogs and cats.

Emma at Jen's Nose To Tail is an awesome groomer! This is the second time she has groomed Henry and…read moreGilbert for us and she did a fantastic job once again. Gilbert is always hesitant for me to leave him places but he went with Emma willingly today and was happy as could be when I picked him up! That tells me he wasn't scared or worried, which is as important as their looking good is!

First time every needing a groomer. We took both dogs, large dogs into the salon. He was welcomed…read morewith smiles and super friendly staff. Both dogs are from the Humane society so one was super anxious, and he did great! The other is a teddy bear so he also did great. They came back smelling wonderful, a cute little bandana , nails done and a happy dog. Great cost and close to my house. A true gem. I will recommend this groomer any time I can.

Very nice staff! Went the extra mile to call hops vet to get vaccine info since I couldn't find the…read morepaper work. It's was hops first bath and trim and they did a great job! He seemed very happy and looked very handsome (: They call you immediately if you don't want the doggie in a kennel for long after the appointment.

I love taking my doggies here! They get treated so well, and everyone is so nice and accommodating…read morewith my schedule. Super convenient off 270. Also really close to work for me, so that helps. Doggies always get shaved down and come home with no scratches or accidental clipper marks. They always come home looking so fresh. Pricing is pretty decent too, especially since I only bring them every 5-6 months.

I'm rather leery of taking an animal to a chain store grooming department. Only because I know they…read morehave a LOT they are juggling between grooming dogs, answering phones, and helping cash out customers. However, I made an exception this time because one of my dogsitting clients takes her dogs here. Twice I've watched her dogs after they've been groomed (siberian huskies). Not only do they look nice right away and weeks afterwards, but the client raved about one particular groomer for the care taken with the older dog who has arthritis. I know she doesn't leave her dogs to just anyone. I drove by a few days before to see the setup. It's in a dedicated space away from PetSmart so the staff can focus only on the animals being groomed. From what I could see while waiting to be checked in and the wait to pick up my dog, they are doing things right. One person is manning the front desk taking calls, cashing people out, and sending out online invoices. So, first, I made the appointment online. I picked the day and could see which groomer was available and at what times. Pricing was very clear. There's the standard liability information disclaimer and several times was reminded to bring in the rabies information from the vet. When it was time for the appointment, we were the second dog waiting in line to be checked in. All check-in was done outside of the lobby area. The groomer reviewed what needed to be done with the dog, and listened very patiently to my tale about how my dog had been going to groomers for years but was nervous going in so I didn't know if that was going to impact how she behaved, etc. The expectation was clearly set on how long it would take (the furminator package takes longer), and that before my dog was ready, an invoice would be sent to me to pay so everything could be as contact free as possible. It wasn't long before closing time and I hadn't received an invoice yet so I called to check on when my dog would be ready. The receptionist answered the phone and said she would check with the groomer who was with another dog while mine was drying. I was able to hear most, but not all of the conversation, and it was relayed to me perfectly! The receptionist said she'd send me an invoice and told me when to be there to pickup my dog. Within moments I had a text message with the link for payment. When I arrived for pickup, I waited outside of my dog's view but could still her body. There was a mirror on the wall that allowed me to see my dog's head. When ready, the groomer brought my dog to me and gave me a report on how things had gone. She usually provides a written report but didn't have time which was fine with me. The groomer had stayed after closing time to properly finish up the grooming package. I wasn't going to ask her to write everything down. 1. She told me about the good behavior my dog exhibited which reinforced that my dog had been groomed before and knew what was generally expected. 2. She told me about the behavior my dog exhibited when uncomfortable with the belly brushing or the ear cleaning. 3. Let me know that I should keep an eye on the ear that was particularly dirty and was uncomfortable for my dog as it could be the beginning of an undetected ear infection. 4. Told me to call ahead and bring the dog back the next day if the chest hair was shaggy because it didn't have quite enough time to fully dry while she was rebrushing it. 5. Set the expectation that there would be slightly more shedding the next few days due to the grooming process. My word. This is more information than I've gotten anytime I've taken a dog to a dedicated groomer before and the best customer service I've ever received. Obviously they love the dogs and my groomer is a superstar!

I do not recommend this place as my 11 year old dog who is very good at grooming since she's been…read moregoing for 7 years now, had the back of her paw clipped open about 5 mm and, when they could not stop the bleeding, she had to go to the emergency vet (on a Sunday). It took us 5 hours at the vet, plus from 10:00 AM - 3:30 PM because they did not call and tell me what happened. I had to investigate and go down and insist on picking her up before they told me what happened. She had been bleeding for some time, it stopped (they said), then picked up again. I have no idea just how long this was going on before I showed up. My original appointment was with the manager, then I discovered she gave another groomer my dog instead. My main concern other than the fact that it even happened although I know it was not on purpose is that I was not notified when it first happened and the time dragged on and on until I just knew something must have been wrong because it does not take almost 5 hours to groom a dog who is in good grooming shape. When I called to see what was taking so long they told me it would be another 5 or 10 minutes (they were obviously still trying to stop the bleed), and I drove down anyway and even 20 minutes later when I told them I was in the car waiting on my girl, they finally came out to tell me the problem. I had them drive her to the vet with one holding her putting pressure on the wound and I followed - thank God it was only a few miles away. I am now on the phone with corporate awaiting information on how to get them to pay for the vet's follow up visit today because they are not answering my call nor did they respond to my email yesterday letting them know there will be another payment due. Overall very bad service and dangerous to my girl - not so much because of the accidental cut but because of the inability to come forth when it happened and deal with it like it should have been dealt with - IMMEDIATELY!