The end of an era at Pete's. We are 3 hardworking neighborhood people who (along with our family and friends) will never go there again. Pete's used to be our favorite place to eat in Baltimore, a great place to relax at the week's end every Saturday morning after the farmer's market. Over almost twenty years, we've seen owners come and go, and each time it's been a pretty smooth transition, but under this new management and new rules - the main one being "to hell with the customer; the dollar is king; the seating chart preempts common sense" - Pete's is a huge disappointment. Over the years, we became familiar with the staff; they knew who we were and got to know what we ordered (We even supported the waitress Debbie when she and her sister left Pete's and opened a nearby restaurant, Two Sisters Grille I believe it was, frequently bringing our family and out of town guests there to eat).
On their busiest days, Pete's always made an effort to make sure the three of us were seated as soon as the seats opened up (or were very close to opening up, in which case they would hold off seating two people who came in after us if it seemed that one of those seats could be added to two other seats opening up and would allow the three of us to sit down). We knew seating at the counter could be tricky and that we would sometimes have to wait a while, but we also knew the waitresses were aware of who was finishing up and that they were always trying to find a way to get us seated. Because of this, we didn't mind the wait. We, on the other hand, always made sure we tipped the waitresses well, gave extra tips on birthdays and holidays, and tried to be aware of our time at the counter and others waiting to sit down. Today, they were so intent on following the rules that no effort was made to see that we were seated. Finally, after quite a wait, when two seats opened up, two of us sat down, and when the two seats next to us opened up, where our 3rd person could sit down, they called "party of two," and refused to let our friend sit down . . . even, I would add, when the people they called to sit down said they would wait because we were there first and had been waiting so long. We've seen people walk out before, but they were usually folks who didn't understand how the seating worked at Pete's. Today, we walked out because we do understand, and couldn't understand the disrespect that was shown to us.
Well, things change, but karma, as they say, is a "b***h." The reality is that there are more things to life than the dollar, loyalty being one of them. What used to be a good thing at Pete's has gotten lost, but that's on them. Management should watch how it deals with customers because it certainly doesn't hurt us in any way. There are so many good places to eat in the city, we would never spend another dollar at a place that doesn't respect its customers. Today we went over to One World (where we often go for dinner) and the breakfast and service was wonderful. Pete's loss, our gain. read more