The food is good enough, but the service even on takeout is terrible. I placed an order online as I've done in the past. When I arrived, no one was working at the front although there were several servers in the dining room. None of these people were capable of making eye contact or greeting me. I waited for five minutes until venturing into the kitchen to find someone to help me with my order. After doing that, they were more than happy to get me out of there. After all of this, they solicited a tip for carry out food... I will likely go back because there are a few places in Williamsburg to get decent take out however I can only imagine with the services like head I eat there. read more

Reading the inconsistent review here. I am thinking, they must have done something right and they must have done something terribly wrong. I am a Chinese and I understand pretty well about Chinese food and cooking. Now let me share my experience here at Peter Chang, Williamsburg. The decor is not really worth mentioning, of course, most people who care for good Chinese food isn't going there for the decor. To have a good experience at this restaurant, you will need to understand a little about their specialty and what they are good at, those food items are turned around faster and less spoiled food. If you order something that does not get ordered they will not warn you about it and the manager does a terrible job admitting their food is not tasting right. There must be reasons I can't understand. After several times being there, we are working our way of knowing which dishes are good and avoid the less popular dishes, and remembering which waiter or waitress is good. So there is a learning curve I would say, haha, not expected at a restaurant, ey? read more

Clean with a nice dining experience. The food is great, maybe on the pricey side, but beats the heck out of any other Chinese restaurant around. read more

After reading so many rave reviews and watching the famous Andrew Zimmern's Bizarre Food show featuring Peter Chang, decided to drive 3 hours to have a nice, authentic Szechuan dinner with wife. Turned out to be one the worst dinners ever at a reputable Chinese restaurant. Completely shock by Peter Chang Restaurant in so many ways. Here they are, hope Peter Chang himself read this review. I'm a very unsatisfied and angry customer. First, parking options are limited and overall horrible, no helpful signs anywhere, and the place is poorly lit during evening hours. Parking across the street at Food Lion would have been a better option in hindsight. Building is old, untidy, and once inside, has the look of a run-down and cheap small town Chinese eatery masked by failed attempts at wall coverings, paint, and the entrance "bar" and cashier counter decorated with a few lonely wine bottles is but the only semblance of a reputable, authentic and classy gourmet restaurant. Just don't look around too much at the details, such as the route to the restrooms, which would immediately reveal a kind of backwater operation of this restaurant. As we waited for service, a good 15 minutes, and then ordered, and waited, for more than 30 minutes, we saw that many customers don't seem to mind the above details or the quality of the food by their oohs and aahs, but as a person who knows good authentic Szechuan and Chinese food in general, Peter Chang is a huge disappointment. Here's what we ordered: Scallion Bubble Pancake Crispy Fried Pork Belly Peter Chang's Duck in Stone Pot Stir Fried Pork Intestine The most disgusting Crispy Fried Pork Belly dish ever. First, what the Peter Chang kitchen cooked was cheap, thin slices of overdue bacon, dipped in batter and fried. Then toss in some dried pepper flakes, scallions, and of course lots of Szechuan peppercorn. In fact, perhaps to mask the smell of overdue bacon, the exhorborant amount of Szechuan peppercorn makes the dish impossible to eat without immediately numbing all your taste buds for at least an hour. After complaining to the waitress about the smell and excessive amount of peppercorn in the dish which makes it inedible, she took it back to the kitchen. Then, she came back and said that since we already ate some of it (duh, how would we know if it didn't taste right, at all), that we would have to pay for it. We never once said we wouldn't pay for it! We were just telling the Peter Chang kitchen that the dish was inedible. So, we told the waitress to take the dish back to the kitchen and have the chef eat it himself. No further response, and the dish of course remained on the bill without comment, explanation or apology. Peter Chang's Duck in Stone Pot was not far off from the same disappointment. The dish looked presentable, as Peter Chang himself considered it one of his signature dishes, except not the one we had that evening. The duck was definitely leftover, dried, old duck because it has that musty, overly-microwaved meat smell, even with the sauce and other ingredients. The tofu skin was hard and looked like it was just haphazardly placed in the pot moments earlier. Just about the only thing that was edible were the mushrooms. The Stir Fried Pork Intestine dish was equally disappointing. There's a difference between freshly sliced pork intestines and days old or months old, overcooked, and dried, frozen pork intestines. It was the latter, and the green peppers were not enough to mask the dish. Lastly, the only thing that came close to the reputation of Peter Chang was the Scallion Bubble Pancake, and was the only dish we finished. The answer was NO when the obviously embarrassed, yet annoyingly passive waitress asked if we wanted boxes to go. It was not her fault, and she deserved the tip, but the restaurant definitely does not deserve another visit, not only for their disregard for serving bad and possible unsafe food, but for their lack of customer service regarding food issues AND responsibilities to own up to those complaints. I highly doubt it was Peter Chang in the kitchen that evening, but it still would not matter, as his name and reputation is on the line for every single dish they put out, every detail of a famed restaurant. More than disappointed. read more

Do not eat at this place. I found a roach in my bowl of rice and showed it to the waitress. A manager never came to our table to address the issue in any kind of way, nor did the waitress offer to comp the meal. Another thing that really aggravated me was how three people came and started to reset our table for the next round of people before we even got up. read more

Too bad! Always bad, the manager is always having a bad temper and all the servers are not friendly at all. The food tastes bad and too expensive!! Their rice is terrible, like pig food. Moreover, they often force a 18% to 20% tips, which does not worth it at all. The to-go order has much less food than the dine-in ones. The food always get people sick... read more

On 1/16/18 I carried out Hot & Sour Soup and 2 orders of Fried Spring Rolls. Typically, their food is really good. However, this is not the first time I was disappointed with their food. In other words, the quality is NOT consistently good. On this order, the soup was good as usual, but the fried spring rolls were TERRIBLE: each order had 3 thumb-sized spring rolls, no vegetable visually nor taste, so all you can taste is the fried wrapper! DO NOT order this item and it was $3 per order. On another day, we ordered Pan Fried Noodles with Chicken which is typically delicious...not that day, very soupy so noodles were not crispy. We were so embarrassed. But other times, the food is good. Mr. Chang, please do something about this problem! We have refrained from visiting your restaurant for this reason and have shared our comments with others. We want your restaurant to succeed because we like quality Chinese food in Williamsburg, VA read more

What an experience, Peter Chang is superior to any Chinese restaurant that I know of. The hot and numbing tofu skins are addictive, the stir-fried vegetables are subtle and delicious. Mr. Chang is a 5- star iron chef for good reason read more

An incredible restaurant that serves some of the most authentic Chinese food in the United States. I recommend the whole fish with pine nuts, absolutely delicious. read more

Pricey, but delicious. I really enjoy their dumplings. The service has always been good, even when they're swamped which happens often. Def recommend. read more

We love the food here. The service is not always the best but the food is worth the wait. Our favorites are the Cilantro Fish Rolls, Peter Chang Seafood Pot and the Golden Mountain Chicken. This is unlike any other Chinese restaurant. read more

This restaurant is the best Chinese food. Really spicy if you want. Fresh vegetables. Excellent service.

Drove an hour and a half out of the way on my road trip from South Carolina to New Jersey to check this place out with family. Wait staff barely knew English. The scallion pancakes were basically flavorless, and the curry dip may as well have been gooey brown water. The died eggplant was good-- until I kept getting chunks of clove in my mouth. It was gross. Furthermore, the fried noodles were tremendously underwhelming. Don't let good media coverage fool you. read more

Possibly the best restaurant in Williamsburg. Order the bamboo fish, tea smoked duck, baby wontons in hot oil. Anything hot & numbing.

nice service. nice place for williamsburg. went there for lunch and had the chicken and onions. lovely spice, lovely jalepenos with cilantro. pretty basic and fresh tasting stuff. not much else to expect. looking forward to coming back. read more

This place was fabulous. I read the other reviews and came here. Upon going in the place was empty. The staff was very friendly and very helpful. I have to say the tea roast duck was out of this world...Also the eggplant was fantastic. read more

Great food! The dry-fried eggplant was amazing!! The bathrooms need some cleaning though

Every dish we had here was delicious, and our kids (who are leery about trying cuisines other than American) really enjoyed dinner here. Also, the service was excellent. However, the meals were a bit pricey for the amount of food. read more

Was pleasantly surprised by Peter Chang. Who would have thought that you could find good Chinese food in Williamsburg of all places? The baby wontons in chili oil and golden mountain beef were both excellent. read more

Authentic Chinese food! After leaving Chinatown in Boston I though I'd never eat real Chinese food again. Well, it's waiting for you in Williamsburg VA of all places. Get the Peter Chang specialties. Anything with numbing sauce will do. The clay pot duck was amazing and equally great was the fried pork belly. read more

We came here for the lunch special. Our server was extremely friendly and made recommendations from the menu, since we didn't know exactly what we wanted to eat. What he recommended to us was extra tasty. The lunch portions were generous, such a super value for the money that we paid. I will definitely be returning for lunch again in the near future. read more

I loved the sweet and sour chicken! No heat. My friend had seafood with a bean sauce and the restaurant adjusted the heat perfectly! Too much food for one meal and the leftovers were great! read more

We are regulars at the VA Beach location and love it! The Williamsburg restaurant was very disappointing from lack of cleanliness in the dining room to cleaning supplies sitting out in the restrooms. The real kicker was my wife found a hair in her dish- the waiter handled it very professionally with an apology and having her dish made over -Unfortunately a manager did not even bother to approach us. We could overhear the manger's concern of having to possibly comp a meal. The leadership team in that restaurant needs to be trained by the VB location. We will not be back to the Williamsburg location. read more

Best Chinese food in Williamsburg area and its really not even close. The Hot & Sour Soup is epic! Only bad is the spring rolls. Everything else we've had there has been excellent. read more

Had a nice dinner there last night, Food was good and not too expensive. Did not try pigs feet or pork belly. Wonton soup was worth ordering. Wheelchair accessible for customers using mobility devices. read more

In line with some of the best Chinese I have ever had. The chili peppers on the menu are for real. I had the one star Golden Mtn. Chicken and it was equal the "spicy" at most restaurants. My wife had a two chili chicken dish and it was Very spicy. Three or higher expect to sweat and burn. The prices were very reasonable for the high quality and the atmosphere was a solid 3.5 out of 5. We will probably be back before our week long vacation is over. read more

Went here with a huge group of people. We got a ton of appetizers & main courses. The service was good for that many people. The food was ok but my main course was so salty I could not eat it. My husband sent his food back & did not order anything else. His dish was in a hot pot & he requested rice & by the time they brought it the flame under the hot pot had cooked the eggplant in the dish to mush. read more

Delicious food but terrible service. I love the food at this restaurant, but will rethink coming in the near future. I went on Sunday evening 9/19 to have dinner with a group friends celebrating a birthday. Our waiter accidentally messed up our order and we received 3 number 71s but my friend who's birthday was being celebrated missed out on her order of tofu skins, 72. It was an honest mistake, but when we politely informed our waiter, Chase, that the it had been messed up he argued with us and said no one said 71. He didn't apologize, but left the table and we assumed he would then put in an order for number 71 tofu skins. We put our extra order of 72 to the side, to make it clear we were not just trying to get another meal for the party, but just wanted our correct order. We never received our correct order and were not told that our order had not been requested to the kitchen. We finished our meal and still did not receive the tofu skins we had originally ordered. We got the check, but the additional number 72 which we did not order was still on the check! When we asked our waiter about it, he argued again and said "Fine, I'll just pay for it then!" We asked what he meant and he angrily explained that he would have to pay for the meal if we wanted to take it off of our check, "That's how it works here!" Not to make the birthday any more uncomfortable, we decided to just pay for it and divvy up the additional order so everyone could have leftovers. The waiter's gruff and impatient manner did not ruin the night, but it did leave a bad taste in my mouth for future visits. read more

Not sure if the food or service is worse. I asked for hot water with lemon and they got that wrong. Food was bland and tasteless. We placed our order and within seconds my husbands entrée appeared wrapped in aluminum foil. I think it was a take out order that was created by mistake. They also brought entrees before the main courses. Hands down the worst Chinese food I have ever seen served. read more

Many great reviews...even a James Beard Award recipient. Now WAY in my opinion. Wow will no longer have confidence in a James Beard Award establishment after today. Walked in and was seated right away. Aesthetically very drab, run down bordering on dirty. Bathroom atrocious...leaking sink with a dirty towel wrapped around the leaking faucet. Should have listened to my gut feeling LEAVE NOW! but I didn't. The food must be good right?....it is a James BEARD Winner...RIGHT??? We ordered bamboo flounder fish-ummm Not good, crispy pork belly (this dish was nothing but fried crispy thin bacon-like fat with scallion and chili's) Pork belly it was not-ate 1 piece really bad, Asparagus w. Mushroom & Chinese Yam Skilly Soup-DISGUSTING, Vegetarian Spring Rolls (crispy outside/mushy inside) terrible, Pan-Fried Mushroom Buns not a fan but my sister thought they were ok, and shrimp with mushrooms-the only edible dish in my judgement. $75 down the drain. Will NEVER eat here again. BTW I'm Chinese so I know exactly what good never mind what great Chinese food taste like and this place is HORRIBLE!! read more

The service was good, our server was very polite and quick to please. The food was enjoyable and filling. While at first we were thrown off by the prices we soon realized that one plate of food could be split between two people and we ordered enough that everyone was able to get a little piece of everything! By the end of our experience, our party of 7 was full and satisfied, at a fair price of course! read more

Simply amazing. Authentic, delicious, friendly service, etc. Expensive, but worth every penny.

I called the next day to tell the owner what I thought about the soup. At least he refunded my money. I wish I told them right there, but the waitress never came by and I was tired from jet lag. Teached me a lesson to speak up right away next time. read more

We were here for lunch and spent about $45 , which was not worth it. The veggie spring rolls were awesome. the egg plant fritters or what ever they call, is too hard to chew, i guess the batter and Oil they fried messed it up. we ordered a tofu dish and a chicken(schezwan) dish, both were toooo greasy and salty. we just couldnt finish 20% of what we ordered. i think the hype is because Andrew zimmerman visited another branch of this restaurant. other than that great. read more

After too many times to count of returning to the most authentic Chinese style, I thought i ought to rate what I find amazing! This guys talents tally rock! It's like something I've never tried! read more

The food was good but the service wasn't super awesome we waited almost 30 min for our check... It wasnt even busy... I'm a Williamsburg local and hey at least i can say I've eaten there before but not sure if I go back due to the mediocre service. read more

When I go out to eat, I expect exceptional service, great food, and a pleasant setting. I took my fiancee to Peter Chang's last Tuesday and my expectations were meet. We went an hour before closing and sadly we were the only ones there, so our waitress was very attentive. My fiancee had the Sweet ans Sour Shrimp and I had the Seafood in a Stone Pot. My dish was boiling hot, and I had to let it cool for a few minutes before eating. Though I don't care for hot or spicy foods, the sauce was so good, I eat all of it; though I did have to drink a lot of water to cool my throat. The food was unique and I certainly will be back. Thank you. read more

This place was a huge disappointment. The szechuan beef was swimming in sauce (not in a good way), the chicken lo mein started out good until we got to the bone in the middle of the dish. The atmosphere was like a cafeteria. The kitchen cooked something that smoked up the entire place and everyone in the restaurant was coughing for about 5 minutes. Utterly a waste of time and money - go elsewhere, this was not a good experience. read more

We have been several times and are never disappointed . We are Peter Chang foodie groupies and have enjoyed his restaurants in Charlottesville and Richmond. If you are expecting the usual Chinese food for American tastes then you will probably be disappointed. Dry fried eggplant , Bamboo fish and House special fish are a few of our favorites. My son wishes you would have the Hunan fish on your menu that you have in Richmond. read more

My only experience with Chinese food has been the standard Chinese takeout, so I was eager to try some authentic cuisine at Peter Changs. And I was certainly impressed. First off, the menu is huge and there are options for those who want something familiar and there are options for those who want to experience something new. The quantities are huge, yet quality is not sacrificed. I had the duck in a stone pot and it was incredibly delicious. The duck was served with tofu skins and a nice broth. The duck was very tender and the broth was full of flavor. The dish had a nice kick, yet it wasn't too spicy. Overall, the meal was excellent and it was certainly the best Chinese food I've had, as well as one of the best meals I've ever had. read more