If I could, I'd give them 10-out-of-5. Without fail, they provide service that is always above and…read morebeyond. We've been using this company for 13 years now, and honestly, the service just keeps getting better and better. I had a pool "emergency" and it was dealt with immediately. ALL the staff are great, from Front-Facing Sales to Pool-Opening-Closing guys. Laurie, you really should be very proud of your staff (and yourself!).

These people know their stuff. They are honest, friendly, fair and really wanting to do their best…read morefor you. I am thoroughly impressed with this business.

Connor was very professional and easy to connect with. He arrived on time, explained how the steps…read moreof the maintenance program and left my hot tub sparkling clean and balanced. I would recommend them to my friends and family.

I recently had him to change sand in my sand filter system. With every pleausre I can say that he…read moredid a wonderful job with very reasonable pricing. With the strong memory of him doing the best service I will not hesitate to call hime again for the next job. Thanks again. We will see you again.

Great advice, knows his trade. Advised me to another company that could serve me faster.read more

From the owner: ORCA Pool and Spa Service provides reliable and professional pool and spa care in Nanaimo, Cowichan…read moreValley, and the Capital Regional District. Specializing in pool liner replacements, heater repairs, pumps, filters, automation systems, and more, we ensure your pool and spa are in top condition year-round. Our services also include hot tub repairs, digital upgrades, plumbing repairs, and replacement parts for all pool and spa equipment. With over 15 years of experience, ORCA Pool and Spa Service is committed to delivering quality, timely, and professional service for residential and commercial properties. Whether you need a quick fix or a full system upgrade, we are here to provide you with expert solutions and peace of mind.

I would give Randy six stars if I could. He has come to my rescue many times for my pool,and hot…read moretub needs. For repairs,or just advice,Randy is very knowledgeable,and trustworthy. Not the kind of contractor that tries to squeeze every nickel out of a customer. Unfortunately he had to close his store down for lack of employees. However he still sells(and delivers) pool equipment,and chemicals.

From the owner: With The Oasis Pool & Spa Centre, we maintain your pool and hot tub so you can continue to enjoy…read moreyour backyard paradise. Located in Surrey, we're available throughout the area. We carry high-quality parts and accessories for swimming pools, hot tubs and spa equipment, so you can feel good about our maintenance services. Check out website where you can find more information.

Terrific service! I had a terrible disaster with another company who installed a pool that would…read morenot stop leaking. Will went above and beyond to make sure my product was what I wanted, his deliverables were on time as promised. There were no surprises and I am enjoying every minute of my swim spa! Honest and Knowledgable!

I have had Island Hot Tub service my tub for the last nine years and they have always been…read morecourteous, on time and successful in providing a high level of customer care. It has always been a positive experience and I highly recommend Will and his team.

We moved to the Sunshine Coast twenty years ago and have contacted Suncoast Pool & Spa for many…read morevarious needs relating to water (which is a complex and variable world). The owner is a straight up super knowledgeable guy who delivers on what he says every time. His team embrace his approach and even during the challenging times of Covid, industry boom and supply chain issues Suncoast kept an even and steady service without ever taking advantage or making complaint. Fair pricing, good communication, and a great company of people being friendly and professional. I doubt there's many jobs they couldn't handle but they treat the small jobs with seemingly the same appreciation as the big ones...which buys our appreciation for good.

Bought our hot tub through them. It was delivered and set up when they said. They have been…read morevery very helpful with all our after questions purchases. We would highkly recommend.

Fast reply with exact and detail pricing. Ordered new pump/motor and showed up on time and…read moreinstalled it quickly , even adjusted price down as took less time. Easy online invoice and visa payment system. All happy with service. Just worry my 5 yr Beachcomber spa is not built to last as this is a very expensive part to have failed already.

Phoned Rod early on a Monday morning when our hot tub wasn't heating up. We had just moved in and…read moreweren't familiar with the tub. He came over same day, spent about an hour with us going over chemicals, reviewing how to treat the water, etc. we didn't even need a new heater! Just needed someone to show us how to get out of sleep mode! Lol. Great guy, excellent service, will definitely call next time we need a service

Our infrared sauna and cold plunge tub were delivered and installed and all went well. I was eager…read moreto try the sauna but honestly? I HATE cold water and didn't plan on using the cold plunge other than to throw a leg in there maybe ..(it was for my husband). If you think voluntarily putting your body in a tub of cold water and ice sounds a bit crazy, google "benefits of ice bath " "cold plunge" At this point we are both using the ice bath daily. I know, shocker right?!!! Why? Because the results are incredible! To name a few, it speeds up muscle recovery after a workout, decreases inflammation, improves mood and the list goes on and on. The sauna is also amazing! We ended up getting a 3 person Finnleo infrared (used by 2 of us) and so glad we did this! We would not have been comfortable in the 2 person model. Some of the sauna benefits we have been experiencing are improved circulation, better sleep, recover better from Soreness and stiffness after workouts.. and more! Thanks again to Debbie, she held our hand every step of the way and is always happy to share her knowledge/personal experience.

We had purchased two tubs from their predecessor, Northwest Hotsprings and received excellent…read moreservice. Our new home has one of their tubs that we did not buy. When it needed a new cover we ordered one from the renamed business. We were told to expect 6-8 weeks wait. It took almost double that because it sat in their warehouse unlabeled. Then the first installer couldn't figure out how to do it so another delay. I tried to finish paying the second installer but he had no invoice and the office would send one. A few days later I got an accusatory call asking why we hadn't paid the bill. After a tense exchange he finally agreed to send an itemized bill. He seemed to think i should pay whatever amount he threw out. They have lost my business permanently.

Very responsive and exceptional service. They did a great job, were very careful to clean up…read moreafter, and the staff was friendly and professional!

The workers are all well trained and very polite. They worked it so as to minimize the time the…read morewater had to be shut off. They did an excellent job and cleaned up so well it was hard to know they had been there.