We've used Heatco twice now, once to replace the furnace burner and the hot water tank a number of…read moreyears ago, the second time just yesterday to replace the complete furnace. Theo was the technician the first visit, and Sia did the recent call, both provided top shelf service. I found them to be on time, accurate, very fair price wise and ultimately highly trustworthy, along with being good people. They won't sell you something you don't need, but also won't just band aid a solution. They will recommend what is necessary to do now with an eye down the road as to what will be your best choice long term. In our case, they could have replaced the blower and other parts on the old furnace for about half the price of a new one (which comes with a 10 year warranty), so the decision was easy to replace the entire unit. Expensive now but don't have to worry about again. Cannot recommend these gentleman and this company enough!

Super impressed with the service. Called me back right away to book an appointment and kept in…read morecontact as well as came on time. He spent a long time trying to figure out the problem with my fireplace, however it ended up he didn't have he part to fix it, so he went away to find out where to get it. After spending two hours on it, he decided he would have to get a specialist to help with it. And he didn't even charge for the time! I really appreciated the professionalism and work to fix it.

Kam was fantastic! Very professional, punctual and made sure everything was completed 100%. I would…read morehighly recommend him.

I was very impressed with the fast service and follow up that Kam provided to improve the airflow…read moreof our furnace. Next day confirmation on the part required and replaced it a day later on a Friday evening after 6. Highly recommended.

Had Steve come with his son to look at a vent to be replaced. Gave us a price was very nice to my…read morehusband while here, but got a email saying he would pass on the job. Still unclear what happened. Told him the price was fine but he seemed like he was expecting more than he quoted. Don't waste your time. I now see he has not had a good review in 4 years.

We are a 51 unit CO-OP and we have used service only for over 18 years. The staff are very friendly…read moreand very knowledgeable. They go above and beyond with our yearly service. Not only do they do a safety inspection but they vacuum out the unit re paint the interior and clean the glass. When there is a mechanical repair it is scheduled and repaired quickly. thanks for the royal treatment for all these years. Robert .H Brooksford place Housing Co-op

Our furnaces (we have 2) both went haywire yesterday, resulting in an interior heat wave in…read moreNovember! I got in contact with Sam, who was here on Monday morning, and fixed everything. The culprits were the thermostats which both decided to die together. He even fixed my stove gas burner in 30 seconds as he was leaving! He really knows his stuff, gives great advice on how to get good value and save money. I would highly recommend him.

This company solicited their service for furnace cleaning by telephone…read more They quoted $100 for this service. While cleaning the furnace they said they had to replace the furnace igniter and flame sensor. For the furnace ignitor they charged $349 and the flame sensor $189. On line you can see a furnace ignitor is $85 and the flame sensor is $13. So, I was charged $538 for parts valued at about $100 plus the furnace cleaning! When I complained about the high costs they gave me $100 back. I asked that they refund another $100 but they would not. My furnace was running fine before they worked on it and is working just the same now. So, it is hard to judge the quality of their work. I know they ripped me off with way too high prices for the parts. So, I would say this company has very poor ethics, don't let them into your home. They are just looking to take advantage of their customers, especially unsuspecting seniors.

If I could give this company 10 stars, I would!…read more I spoke with Kennedy, a lovely office worker who was able to book my family home in for a glass repair within the same day of the phone call. Our technician Tony was extremely knowledgeable, was able to take the glass and repair it within a day, and sent us an invoice and payment link online as we didn't have our credit card for him to take the payment that day. Will definitely recommend in future and thank you Kirkstone! :)

Kirkstone has been our go-to hvac company for all of our furnace servicing for our rental house and…read moreeven our own house for several years now. We highly recommend them!

I hired Robert again to have my chimney swept because he provided such grate service the last time…read moreand this time was no exception he is very tidy he is very professional letting you know every step along the way explaining things to a tee. There is a reason that he is called Santa's chimney service Santa only picks the best after all Santa needs a clean safe chimney to use Santa trusts the best and so should you give Robert a call today for all you chimney needs you wont be disappointed :-) Thank you again Robert see you next year. Steve:-)

Robert was outstanding, and I highly recommend. A true professional, Rob did a fantastic job and…read morewent above and beyond in terms of customer service. He was always available and I would hire again for any future work we need. Highly recommend.

John serviced the fireplace in our condo. His work was excellent and he seemed like a real good…read moreguy. The cost was reasonable. I would definitely hire him again.

Explained the problem got a quote and booked an appointment. They called and asked to come earlier…read more Cost was a little less than the quote. He really understands fireplaces. It's nice to feel secure when something needs fixing in my home. Why do companies want a service fee to come and "assess" a simple problem then charge you more to come back and fix it. This company doesn't do that. It's clear, simple, fair and reliable.

I had two gas fireplaces installed by Vaglio last year. The one in the basement operated…read morebrilliantly. The remote control of the one on the main floor worked intermittently. Various solutions were attempted including replacing the remote. Nothing solved my problem. It didn't help my credibility that everything worked whenever the Vaglio people visited. Fortunately for me, Vaglio took me seriously. After trying everything else, they changed the type of remote control I had. Since then, all has worked perfectly. :-) The best explanation of my problem is that there is probably some intermittent radio signal that interfered with my original remote and that operated mostly out of business hours. The new remote uses a different system and thus manages to get through. Through all this the Vaglio people continued to work with me. I really want to thank Jeff F, Angus, and everyone else involved for their perseverance. It would have been very easy for them to just label me as a "problem customer". I really appreciate their effort and highly recommend Vaglio to anyone wanting a very nice gas fireplace. Thank-you! ... (another) angus

Sadly this would have been a 5 star review for this company. The showroom has many products on…read moredisplay, very good fireplace items, and the sales person was very knowledgeable with any of the questions we asked. We selected the Valor insert model that we wanted, and when we received the cost estimate, we gave the go ahead thinking that the overly high installation cost would be reduced once the installers completed the install. Such was not the case. Everything was cleared and wide open, ready to go. The two installers were at our place for 1 hour 40 minutes, and the installation fee was $1350. We were then told that the charge is the same whether the installers were on site for 1 hour or 8 hours. That's outrageous. Had I known, I would have let them tear the drywall out and remove the existing framing.

Outstanding service and integrity. We came in with a basic understanding of our need to replace a…read morefireplace. Derek (the manager) took the time to figure out the details, even went to Google streetview to look at the venting on our building. In the end he advised us that there was only one unit that would work, but not a brand he carries. He directed us to a competitor who could help us. I would have bought from him if possible. One of the best customer experiences ever.

We were in desperate need of inexpensive fireplace for our townhouse (our old one died…read moreunexpectedly, right in the middle of cold winter), and this was a place in Richmond, not far from us. Communication was great - quick e-mails, always available on the phone (never on hold), they have a great showroom opened on Saturdays, which was very convenient. The price was about twice cheaper than other places quoted us, installation was quick and very professional, done very quickly (it took a guy about 2 hours to remove old fireplace and install a new one).He even managed to remove only 1 ceramic tile above this fireplace, so we don't need to replace all tiles, just to put back this one. They also arranged a visit of Richmond City inspector (included in the total price) the next week after installation. And we were not charged until the work had been finished. All in all we were very happy and can highly recommend this place.

Greg L Awesome service. Knowledgeable. Took time needed to…read morefinish the job. Highly recommended.

I had a very frustrating experience with Milani Plumbing and cannot recommend them. The first…read moretechnician named Ali K. came to inspect my newly purchased condo on Aug. 5, 2025 because a building inspector had just noticed water damage in the ceiling but no current leaks were found and he advised me to keep an eye on things. While he was here, I asked him to instal a new kitchen faucet, but neither of us realized that I would be unable to use it because of my lack of finger strength. (I am disabled.) He was very friendly and explained what he was doing. Sadly, Ali K. lied to me and told me it was against company policy to take photos of himself, although he happily let me take photos of the work he was doing. Unfortunately, Ali K. left me with a jammed garburator that was working before he came and poor hot water flow that was a result of debris left in the tube. As a result of so many issues, I had three follow up visits (and one no show) and had to go to Home Depot to buy another faucet that was installed August 15 by a great technician named Lovepreet- the tech who discovered the debris in the tube, and happily posed for photos. He had to come twice since nobody told him I needed a replacement tap. Desmond refused to escalate my concerns when I spoke to him on the phone for 30 minutes on Aug. 20, and he didn't follow through with a credit or putting anything in writing for me. After more texting after August 30, I was randomly given a partial refund of $131.25 on Sept. 9th for the faucet that was installed on August. 5 and offered a future credit of $100. (I was charged $300 plus tax for the faucet.) Communication was poor--I dealt with multiple reps, conflicting information, and a hassle getting even a partial refund after I threatened legal action. I wasted many hours dealing with this company and made the choice have a staycation and just eat out in restaurants more often from Aug. 5-15. to avoid the challenges that come from a kitchen hot water tap not working properly. I've learned to make lemonade when life hands me lemons. The best rep I spoke with on the phone a few times was Garrett, who suggested that Milani educate their staff about disability and the impact it has on being able to use a tap. I was also pleased with how quickly I was able to get an appointment the first time I called and the first follow up the next day. I understand that plumbing is challenging and mistakes happen but the customer service was a huge disappointment.