Our gas fireplace needed to be fixed. We set a day and a…read morewindow of time with WAGNER. He showed up on time, was courteous, professional, respectful and an absolute expert. Got the job done swiftly and we were relieved. I especially appreciated the fact that he removed his shoes before entering. That indicated a certain level of respect for the customer and household, and also his own professional integrity. (You'd be surprised how many handymen in the past have just trotted through my house with their dirty shoes, and needed to be told.) Highly recommend Wagner.

fredy is great went above and beyond for us with our fireplace issue highly…read morerecommend him.

This business is under new owner ship in the last 2 years. They have come along way in their…read moreprocesses and are very pleasant to deal with. The whole staff has been changed up as well as an updated showroom. They are pleasant to deal with.

Have you ever been ghosted by a company from which you wish to purchase from them for no apparent…read morereason? We moved to Langley after buying a condo and after fixing various things in the unit that were broken we turned our attention to the fireplace in mid August. It sat on the hearth and we wanted to get rid of it and have a wall insert so we contacted Mainland Fireplace as they were close and when we went and inspected their wares in the store booked an inspection. Employee A came right away did the inspection and said he would get back to us in a few day. OK. Around 3 weeks later he had not done so thus we phoned the store and asked for him but were told he had been sick but would be back next week and contact us. So we waited....and after around 10 days not having heard from him we called again. We were told he was busy, but would get back to us. When A didnt get back to us after a week I phoned. This time I spoke to A. He said there was some problem with the size of the pipe leading into the wall, did tell me it would be around $4000 for the fireplace and would get back to me. After he didnt get back to me after another week, this time I went to the store and spoke to him again. He told me he was going to send a retired gas gasline guy named B around to take a look at it early the following week (we are now early October, seven weeks after A did the initial inspection. A week later when we never heard back from B we took advice from a fellow condo resident about another unnamed local fireplace competitor, gave up on Mainland and contacted them. They resolved our issue immediately. So I am not complaining about Mainland Fireplaces products or work but wonder how any business can just continue to basically ignore the business of someone who wanted to use their service ...and in fact to this day B the "retired gasline guy" has still NEVER called us. In fact not once did they ever call us back after the initial inspection. Why I just do not know or understand. We never argued with them or had any unpleasantness, did not annoy them with floods of calls, it was almost like they were playing a game with all the employees having a bet on how long they could string us along without ever doing anything. Whoever guessed 2 months would have been a winner! I cannot imagine a company being still in business if this was the norm for their presale service...so if the review above me was complaining about how they treat people post sale, I am covering the other end of the spectrum. The end result however was that they drove us into the arms of a much better and more efficient company who completed our job quickly thanks to the terrible presale service from Mainland Fireplace employee A. Thank you for ignoring me.

Kam was fantastic! Very professional, punctual and made sure everything was completed 100%. I would…read morehighly recommend him.

I was very impressed with the fast service and follow up that Kam provided to improve the airflow…read moreof our furnace. Next day confirmation on the part required and replaced it a day later on a Friday evening after 6. Highly recommended.

this company is not to be recommended, as shutoff my fireplace under false pretenses this was back…read morein 2017 and back in 2017 i wrote a review ( and dale was only called out to clean my fireplace ) as it worked fine for 5.5 years, till he shut it off. then today oct 19,2018 , i get a call from gas safety and saying they were notified 2 weeks ago by dale, like say oct 9th 2018 or a earlier and i said to them my fireplace is fine now as had another tech come out and turn it on , and that dale was trying to bill me 1200.00 for stuff that was not necessary, i told the gas safety guy who called me, well if it was such a safety issue then why is he calling a year later !!!! the guy did agree with me!!!! so i'm writing this review to make people aware , that dale melchert from British Columbia natural gas fireplace repair ( langley ) is a very untrustworthy person............. and hope this does not happen to another person, thank you for reading my review, and hope it helps............

The communication at this company has been absolutely unacceptable. We visited on Saturday,…read moreNovember 16th, and spoke directly with the owner, who gave us hope that he could repair our old fireplace. We were assured that he would call with a plan on Monday, November 18th. However, no call was received, so we followed up on November 19th. We were told, "The owner is still working on how to fix your problem," despite the fact that we had already been led to believe a plan was in place. After further delays, we finally received a plan on Friday, November 22nd. We attempted to make the first payment on Saturday, November 23rd, but the owner was unable to process the transaction. We were then able to make the payment on Tuesday, November 26th. Another week passed before we received an appointment to remove our unit, and it wasn't until Tuesday, December 3rd that technicians arrived to remove the fireplace. Since then, we have received no updates. When we call for information, we are directed to voicemail and never receive a return call. If you are seeking timely service with proper communication, this is NOT the company to work with. We have over 100 units in our complex, and I will ensure that none of these owners engage with Fireplaces Unlimited.

I walked in this store expecting to hardline negotiate some sort of deal. My existing unit was old,…read moreugly and inoperable... Not only do they have suitable replacements.... They ALSO have access to a wonderful stone mason to wrap this masterpiece with even more beauty. I have a problem when i get home.... You can not rip the smile off my face. Daniel is helpful and reasonable. I will start my search here, every time i need a new fireplace.

Chris inspects wood burning fireplaces and gives you a report of what he did at the end. Receipt…read morewas clear and concise with convenient payment methods. Great response time, great service, fair pricing.

From the owner: Our company offers affordable solutions with pure professionalism to any and all chimneys.read more

We've used Heatco twice now, once to replace the furnace burner and the hot water tank a number of…read moreyears ago, the second time just yesterday to replace the complete furnace. Theo was the technician the first visit, and Sia did the recent call, both provided top shelf service. I found them to be on time, accurate, very fair price wise and ultimately highly trustworthy, along with being good people. They won't sell you something you don't need, but also won't just band aid a solution. They will recommend what is necessary to do now with an eye down the road as to what will be your best choice long term. In our case, they could have replaced the blower and other parts on the old furnace for about half the price of a new one (which comes with a 10 year warranty), so the decision was easy to replace the entire unit. Expensive now but don't have to worry about again. Cannot recommend these gentleman and this company enough!

Super impressed with the service. Called me back right away to book an appointment and kept in…read morecontact as well as came on time. He spent a long time trying to figure out the problem with my fireplace, however it ended up he didn't have he part to fix it, so he went away to find out where to get it. After spending two hours on it, he decided he would have to get a specialist to help with it. And he didn't even charge for the time! I really appreciated the professionalism and work to fix it.

where do I start? Received a friendly returned call to schedules a gas fireplace cleaning . Kim…read moresaid her gas tech could come out this afternoon(same day service). Joel D. fixed the pilot light issues in minutes and fully cleaned the unit. It looks like I have a brand new gas fireplace! I know who I will be calling for all my gas repairs in the future. Thanks Kim & Joel. Few companies provide this kind of fast, professional , friendly service any more.

Kim is the owner and responded to my service request immediately…read more He was over that same evening and had fireplace up and running.Fast,reliable and affordable!Fantastic!

Great service!! Fair pricing!! Very professional and very friendly!! Ang was very knowledgeable and…read moreshowed great attention to detail!! Will definitely use them again!!

Very impressed with the service and value of our furnace repair. Dominic sourced an alternate to an…read moreotherwise very expensive and discontinued part. He explained everything clearly and was very respectful responding to our questions/concerns. Would not hesitate to call again.