where do I start? Received a friendly returned call to schedules a gas fireplace cleaning . Kim said her gas tech could come out this afternoon(same day service). Joel D. fixed the pilot light issues in minutes and fully cleaned the unit. It looks like I have a brand new gas fireplace! I know who I will be calling for all my gas repairs in the future. Thanks Kim & Joel. Few companies provide this kind of fast, professional , friendly service any more. read more

Kim is the owner and responded to my service request immediately. He was over that same evening and had fireplace up and running.Fast,reliable and affordable!Fantastic! read more

Hired to do maintenance on my functioning gas fireplace and instead broke it over 2 weeks ago. A fix was promised but I'm still waiting. I rely on this fireplace for heat so instead I'm left cold. Truly regret using this company and recommend to steer clear and to choose literally any other company! read more

I called them regarding work that they had not done well for my 75 year old mother in the middle of a cold snap. The voicemail said that they would not be able to get back to me for 7 days, needless to say I never heard from them. Then just recently I called them and the voicemail said that they would call within 24 hours and that was 2 weeks ago. Unfortunately, given that they had done in inadequate job the first time I need them to come back and fix what they have damaged. read more

Joel was awesome. They were at our place for routine maintenance and found a problem with our gas supply line and was able to get it all rectified the same day. Joel and his partner turned what could have been a loss of use of our fireplace and made our fireplace better than ever. He was also very tidy and kept any mess to a minimum. thank you Joel and the Sure Fire Gas team. read more

We had a technician come over from Sure Fire gas. I think his name was Joel or Josh. His workmanship was phenomenal and his experience astronomical. Highly recommend. They went the extra mile to make sure that I was happy and I am a very very picky person. Quick efficient and very clean read more

We've been calling Joel of Sure Fire Gas since we bought our home 3 years ago. He services our brand new fireplace and an older model we have in our basement. We have had a few issues with our older fireplace, so we always call Joel in and he is super efficient to get the job done. He has also shown us how to light the pilot light, because we aren't handy that way. You can tell he loves his job, is super knowledgeable, honest and full of integrity. We highly recommend Sure Fire Gas! read more

Really Bad. After less than half and hour they took a critical piece of our fireplace away and left us hanging (and freezing). We called and called and they finally came back after 10 days. They still did not know how to fix the fireplace and the man put in a "used and old" piece he found in his truck. This took him another half an hour. Then he bolted. It still does not work right. Then they charged us $640.00!! Robbers. read more

Great service as always. Thank you for the great price during covid times. We will allways choose Sure Fire Mission. Take care and stay safe, we will spread your name for sure. Merry Christmas to you and all staff and family, we will get thru these times. read more

We called these guys on recommendation for a property. Cleaning of glass, burners, pilot light and valve, Checking door seals, voltage and carbon monoxide levels. Adjust main burner and log position. They charged a reasonable price of $60 read more

Joel was extremely friendly and personable. He provided exceptional service and the fireplace looks amazing now! Thanks very much Joel!

I've had Surefire Gas service my fireplace for the past several years as our strata has them do our annual inspections. Recently, they saved me hundreds of dollars when another company missed diagnosed a problem. I was lucky to talk to them before the other company came to do the work and they got in someone to help me pretty quickly. They are a busy company but that is because they do provide such a good service.... It's worth waiting a couple days before going with another company! Luckily I learned that the easy way. The service is just honest, friendly, and straightforward. I love family run companies. Can't recommend them highly enough. read more

Excellent service for the last 3 years for my condo fireplace in Richmond. They are, quick, friendly and honest. Should have reviewed them sooner but especially appreciative of today's technician. He was extremely professional and courteous. I would highly recommend this company. read more

I contacted the Sure Fire Gas Services to help fix my fireplace which was not turning on. I spoke to Kim. He was very friendly and right away started giving me tips on how to fix it myself (make sure all the knobs are turned on etc). I sent some pictures and he was able to point out the problem (wire was off). He was amazing and a pleasure to deal with. While I no longer need my fireplace fixed today, I will be asking them to look after my fireplace for a yearly inspection. Also his quote to me for a single visit was very affordable compared to other companies offering similar services. Thanks guys! read more