I don't give five stars lightly but as Yelp says, "Woohoo! As good as it gets!". We have a patchwork 1974/1998/2015 home with all the challenges that multiple remodels bring. We were running on propane furnaces and burning about $7,000 of propane each year and still not managing to keep our home comfortable. Heathe designed, and he and his team installed, a solution that other installers dismissed as being out of our budget or even technically impossible, and not only did he not cut any corners to do that but he actually far surpassed our expectations. Heath installed a Mitsubishi Mr. Slim MXZ heat pump and four air handlers in the same spaces that our old furnaces occupied. The engineering it took to get them in the spaces is remarkable and yet the workmanship looks flawless. The system is just amazing. Rather than the hot/cold cycle we had while we burned $$ of propane, we now have a beautiful consistent heat throughout the home. We heat the basement and are using often it where before we had all the vents closed and it was just for guests we weren't that fond of. One benefit I didn't anticipate is that without the hot/cold cycle of the furnaces and because the air is always comfortably warm, all of our floors are now warm too... no need for the bathroom underfloor heating we were planning. The system itself is super efficient. I don't have a full year of it yet so can't say what it will have done to our heating costs but even during a very cold spell for BC I'm seeing our Hydro bill is going to be nowhere near our propane bill for heating. I'd say something like a 75% reduction at as a S.W.A.G. Heathe and his team were impeccable in their professionalism, clean-up, punctuality; keeping us up-to-date with challenges as they arose and finally with a little bit of after-service care we needed to get our thermostats just right. Plus Heathe is just an all round nice bloke. As if all that wasn't enough to recommend CCS and Heathe, Heathe noticed some problems with a water heater while he was in the furnace room as well as noticed some DIY I was doing on a washroom ventilation fan. Not only did he fix the water-heater but he also had custom ducting made up for my ventilation - after asking me of course. I was fully expecting additional line items on the invoice for time and materials for the additional work and because of the numerous challenges our old house posed but Heathe was right on budget. We literally have never had a better experience with an HVAC engineer nor any trades person working on our home for that matter. Would absolutely recommend. read more

If I could give this company zero stars, I would. Save yourself the time and money, go somewhere else. Two days ago, one of their repair technicians came into my home to fix our cooling. Up until the moment he arrived, I was sitting there watching TV. When he left, my TV was broken. The screen was scratched and the TV was no longer working properly (see photos and videos). When I went to troubleshoot it, I also noticed water dripping down the walls, down the back of the TV, and into the plug. This was extremely concerning. In the four years we've had our heat pumps installed and repaired, our TV has never been broken or damaged. The TV was working perfectly immediately before the technician arrived, and was broken immediately after he left. I'm not making any claims about exactly how the damage happened, but the timing and circumstances are incredibly frustrating. What has made this even worse is the complete lack of communication from the company. I have been emailing and calling every day since this happened, and I still haven't been able to get a hold of anyone in management to even discuss what happened or what they intend to do about it. And unfortunately, the terrible customer service isn't new. The TV incident is an isolated occurrence, but the poor customer service has been consistent throughout the four years we've dealt with this company. We've had technicians come into our home who were rude, unpleasant and difficult to deal with. On one occasion, a technician was swearing loudly in the house, clearly stressed and anxious, and was very much in your face about his frustration. When someone complained directly to the company, we were essentially told, "He's not a good people person, but he's the best we have." Communication has consistently been poor. Getting responses can be difficult. Getting someone who will actually take ownership of a problem is even harder. And now, when something has been damaged in my home, I can't even get a response from management despite calling and emailing every day. After four years, I'm honestly exhausted by the experience. The customer service, communication, professionalism and accountability have been consistently disappointing. I would personally suggest looking elsewhere if you have a choice. read more

CCS installed a new Mitsubishi heat pump for us, and I cannot say enough good things about them. Our house is 1950's vintage and heating a couple of bedrooms has been very problematic, but Heathe the owner came in and guaranteed his system would solve the problem. He spent a fair bit of time figuring out the best solution and it turned out to be very cost effective. Their installation team was second to none. They were punctual, professional, and worked with us to ensure all the equipment was placed where we wanted it. They kept everything clean and were meticulous with the installation. A month after the install we had to replace our roof and the roofer put a nail through one of the lines - I contacted Heathe immediately and he had someone on site within an hour to fix it. They came back the next morning to make sure it was all running fine. I can't ask for more than that for a problem that was caused by others. Everyone I have dealt with at CCS has been first rate - even the office who are dealing with the permits and getting all my rebates organized. read more

We've used this company for two separate repairs the last few days, and they have been excellent! We had a leak in our AC compressor and needed it repaired and the coolant replaced. The owner at CCS responded to my call right away (many competitors didn't even call me back) and had me text her photos. She then got back to me quickly with an estimate, and had her service man out to our home the next day! He was efficient, professional and knowledgable. And he was honest - no inflating hours or charging for tiny things that took nearly no time or effort. The work done was excellent, and the final bill was perfectly reasonable! Interestingly, we called them again two days later to come fix my dad's expansion tank connected to his furnace which was leaking. Again, they quickly found the right replacement tank, and Rob came out the same afternoon. We can't say enough about what a great business they run. Excellent customer service and work. Thanks CCS! read more

I cant say enough about Heath and his crew. Meticulous, on time, and did an excellent job in selecting proper placement for all the new equipment supplied to my restored 1912 Heritage Home which never had the benefits of Air Conditioning. I had other quotes which were over double what was quoted by Heath " the owner" . I was recommended to Heath by a very good friend who also had an excellent experience. Our home now, thanks to windows and doors staying shut is super comfortable, quite, and stays clean with very little energy expended thanks to Heath providing the proper equipment to suite our lifestyle. Feel free to call and come by for a visit of my home if in Kits way. This will give you a good idea of how quite and efficient the equipment is and also how non invasive the placement of any minor ducting or wiring can be. Nick 604 767 6152 read more

We did quite a bit of shopping around to find the best solution on a Mistubishi "Mr. Slim" a/c unit for our condo. Not only did Heath provide a solid quote, his suggestion for where to place the unit something none of the other companies had mentioned. We now get cool air in the master bedroom and living area of our 1300+ sq. ft. condo. Heath was also our installer and he and his apprentice did the install in one (long) day. We can't say enough about the product and, just as importantly, the service we received. We would highly recommend CCS to anyone looking for condo air conditioning solutions. Thanks Heath!! Kirk & Roberta. read more

The most professional, clean, quality job of any mechanical installation I have seen in 20 years of being a landlord and homeowner. We have had replaced 3 heating systems over the years, this was far and away the best job. Crew showed up on time, asked if it was ok to trim a tree to make the heat pump fit in a less visible area. Crew did a walk through before leaving to make sure I was happy. We will use them again and will recommend to friends + family. read more