Tony, the owner, and Sohrab the furnace installer technician, both gave us exceptional customer…read moreservice. Tony purchased a very reputable brand Carrier gas furnace for us. Sohrab did a very professional and detail-oriented job installing our furnace. We appreciate Sohrab going the extra mile in cleaning up all the work areas after he completed the project.

Called in Tony to request a quote for gas fitting. He and the technician provided good service…read morewhich was competent as well as economical. A review of the old furnace by a technician provided a quote which was very competitive. Tony and his tech coordinated a call to BC Hydro to confirm the double rebate for the specific model, installed a brand new furnace with the installation of ducts. I would recommend Tony and his team anytime. Btw, a really friendly guy.

August 18, 2025: Thank you so much to Ron at Big Valley Heating & Sheet Metal Ltd for restarting my…read morehot water heater today. I appreciate this so much. This company always gives excellent service. They have previously fixed my furnace for me and I was very satisfied. I will always call this company when I need assistance. Their phone number is programmed into my phone. - Diana S. Maple Ridge, BC

My Fireplace never worked properly. I called Big Valley Heating. They set an appointment; phoned…read morethe day before to confirm. Their technician phoned me the morning he was arriving, showed up in the time frame he provided, and got it going. It works better than ever. Thank you Big Valley Heating and a shout out to Paul (the technician who fixed it)

Fantastic service! The team was professional, efficient, and friendly from start to finish. Harmeek…read more& Sam did our installation and they were awesome! They did a good job explaining what an expansion tank can do for my house which I really appreciated. My new water heater works perfectly, and the whole process was stress-free. Highly recommend!

Great company to work with. They installed my water heater about 4 years ago. Just recently we were…read morehaving some issues with the T&P releasing water. They were knowledgable and informative on the phone. Their team was there in a timely manner to install an expansion tank and everything has been working beautifully ever since. Thank you!

Found them using google search and they had a good rating their. Quick to call back and squeezed…read moreme in at the end of his day to look at my heat pump (no cooling). Great service, very reasonable and knowledgeable. Managed to explain everything to someone like myself who isn't overly mechanically inclined! Told me the pros and cons of the options and approx cost so I could decide which route to go. Have had some work done by other companies that I thought were ok but after my experience with ComfortPro it's clear they are no where near the level of ComfortPro.

Sam... Thank you so very much. march 27 2020 during covid19 2020 Sam was able to help me over the…read morephone and get our furnace back up and running. We are not sick but any help now is very difficult to find. sam you are a hero. when this is all over I will have you out to service furnace and hot water tank.. I cannot thank you enough.

I had a leaky boiler and had it replaced by Fair Business. They took care of the job very fast and…read morehandled all the warranty paper work for me too. The owner, Soroush, is very friendly and they charge less than other companies for their service.

Norman from Sunrise plumbing and heating serviced our air conditioning unit after moving into our…read morenew house. Norman was unprofessional, treated us like we were an inconvenience, and refused to provide us with a copy of the invoice. This wasn't Norman having a "bad day", because he attended our home on 3 different occasions and treated us poorly each time. We did speak to the owner of the business, Myles, who ended up providing us with an invoice and apologized for Norman's behaviour. Unfortunately, Norman left a bad taste in our mouths and we will be taking our business elsewhere for any future services.

I called about a particular gas stove problem. I was…read morecalling all morning looking to find someone to help. I called ten places, some of which only answered with hello and didn't even say their business name, or were rude without any suggestions whom I could call or simply didn't sound competent. Thomas from this company was professional, kind, took the time to help me and even explained where to look and get the help I needed, so even though he wasn't the right business he was kind enough to help point me to the right direction. Just because of that service I'm saving his info to call him again when I have a heating or cooling issue.

Jafar and team were great to deal with. I called them to fix the gas bib/outlet on my patio so I…read morecould convert my firepit to natural gas. They were responsive to my calls. communicated well and reasonably priced. Many others in town didn't even bother getting back to me. Bestway's Pricing was clear: initial half hour includes the call out fee and then hourly after that. Extremely professional and courteous. I was also impressed by his knowledge, as i was considering doing the fix myself but damn glad I didn't. Looked easy, but ended up being a bit more challenging of a set-up. Jafar's skills proved why calling a pro is the smarter thing to do when dealing with gas. I definitely could not have rebuilt pipe fittings and couplers on the fly like he did. I probably would have had to bust some drywall or damage the siding. Helped me do the gas conversion too. Once again, hard for me, easy for him. My experience was smooth as everyone wants these things to be. Highly recommend for his mad skills and excellent value.

Fast response time, work done meticulously and professionally. Met our expectations and would…read morerecommend them.

We have had several techs come to try repair our heat pump that was not defrosting properly. I…read morefinally discovered that Heritage Mountain specializes in York products and gave them a call. Jessie arrived on time, masked up and ready to go. He first listened to what I had to tell him about the problem and read the reports from the other techs that I provided. He then looked at all components of the system and zeroed in on a couple of obvious (to him) problems. Jessie worked diligently and was not afraid to share information with me as he was performing his job. After a short time he was able to get the heat pump running as it should. He then checked to make sure ALL components of the heating system were functioning together as they should. We were facing the very real prospect of replacing this heat pump, as we had dealt with a problem that no one else could repair, at a cost of thousands of dollars. Thanks to Heritage Mountain and Jessie for rectifying the problem, saving us the cost of replacing the heat pump and saving us from further frustration. I would DEFINITELY RECOMMEND Heritage Mountain Heating!!

We had Brad (of Heritage Mountain Heating and Cooling) install a new furnace, AC unit, and hot…read morewater tank a year ago (summer 2013). We chose Brad because he was very honest, approachable, and well informed. We felt he gave us good advice, and worked to save us money and get us the best equipment for our needs. We also found his quote was very competitive, which was fantastic because of the four companies I had quote, I like interacting with Brad the best. The installation went smoothly. Brad and the guys he brought in to help with the install were all reasonable to have working in our home. Brad seemed to do everything by the book and to the best possible quality. For example, an electrical box was installed where the electrician had popped out one extra access port than he needed. Brad commented that this would meet code and most people would accept it; however, he did not like it and so he came back the next day to replace the box. All the work seemed top quality. The only challenge with working with Brad was that he was somewhat hard to nail down on an installation time. He was always easy to get a-hold of via his cell phone, but once or twice failed to send me information via email that he said he would. The system has now been running for year and we are very happy with it and would choose to work with Brad again and would recommend him to our friends.