Alan provided prompt, friendly & professional service at a reasonable price when troubleshooting…read moreissues with our gas fireplace. We were able to avoid costly repairs through his assistance and great advice. Gil

AVOID. They installed a heat pump in my neighbour's unit…read more All is good until outside temperatures get low. When the outside temperature is below approximately 10 degrees Celsius, the unit, which they installed BTW maybe a couple of centimetres from my wall, vibrates very intensely. Once the temperature drops even lower it becomes truly unbearable. I'm getting headaches and even becoming dizzy. Based on my Internet research, the problem of heat pumps specifically causing problems like that for the neighbours of the heat pump owners is caused by either POOR INSTALLATION or a hardware problem. After dealing with the problem for approximately a year I am finally starting to understand it (with the help of AI). Now I'm collecting the data so I can get the strata or a court to enforce a fix for this problem.

I had a problem getting my gas fireplace to light. The pilot light wouldn't come on. Although I had…read morereplaced the batteries in hand held controller and the receiver, he identified that hidden in the back was another receiver that ignited the pilot light. I didn't know about it and it was well hidden. A relief that I don't need to worry about something going wrong that could cause a dangerous problem. Pleasant service and instant arrival as he happened to be driving only a couple of minutes away.

Terrific service from Kevin this morning. He was…read moreconsiderate in our home and completed the service efficiently and without delay. He was also kind enough to explain what he was doing and how to get the most out of the fireplace - it seems our previous service tech charged us twice the price and did not set the fireplace up for success - we were only getting a small amount of flame and uneven wear on the logs(which happened to block out most of the flame). Would absolutely recommend Kevin's services - completed on time and at a fair price.

I'm very thankful to have him repaired my fireplace. Before him I had at least 3 people saying…read morethat I needed to change the parts but they couldn't find the parts for me and I was thinking that I need to replace the fireplace. He said it was not the parts problem. He fixed it at a very reasonable price, saved me thousands. I really appreciate his help.

Alex was fantastic, and did the most thorough cleaning of my fireplace in my history of owning the…read morefireplace. Over the past 15 years I have had a variety of other people come to service my fireplace, but no one even comes close to the job Alex did. He was also able to diagnose a problem with my starter button and give me a very reasonable quote for its repair. I will most definitely be using him and his company in the future for all of my fireplace needs.

We've used Heatco twice now, once to replace the furnace burner and the hot water tank a number of…read moreyears ago, the second time just yesterday to replace the complete furnace. Theo was the technician the first visit, and Sia did the recent call, both provided top shelf service. I found them to be on time, accurate, very fair price wise and ultimately highly trustworthy, along with being good people. They won't sell you something you don't need, but also won't just band aid a solution. They will recommend what is necessary to do now with an eye down the road as to what will be your best choice long term. In our case, they could have replaced the blower and other parts on the old furnace for about half the price of a new one (which comes with a 10 year warranty), so the decision was easy to replace the entire unit. Expensive now but don't have to worry about again. Cannot recommend these gentleman and this company enough!

Super impressed with the service. Called me back right away to book an appointment and kept in…read morecontact as well as came on time. He spent a long time trying to figure out the problem with my fireplace, however it ended up he didn't have he part to fix it, so he went away to find out where to get it. After spending two hours on it, he decided he would have to get a specialist to help with it. And he didn't even charge for the time! I really appreciated the professionalism and work to fix it.

I hired Robert again to have my chimney swept because he provided such grate service the last time…read moreand this time was no exception he is very tidy he is very professional letting you know every step along the way explaining things to a tee. There is a reason that he is called Santa's chimney service Santa only picks the best after all Santa needs a clean safe chimney to use Santa trusts the best and so should you give Robert a call today for all you chimney needs you wont be disappointed :-) Thank you again Robert see you next year. Steve:-)

Robert was outstanding, and I highly recommend. A true professional, Rob did a fantastic job and…read morewent above and beyond in terms of customer service. He was always available and I would hire again for any future work we need. Highly recommend.

This company is fantastic. They have an unlimited duct cleaning deal that is a major game changer…read more I also love their priority one program basically offering everything a monthly contract does but for free. i recommend them to everyone.

In early Dec. 2025 I made a requested an estimate and servicing to BCVAC for air duct cleaning,…read moreservice of tankless hot water system, furnace and fireplace. Service was made next day however, to my surprise, it was a contracted provider (Midland Mechanical) who spent a total of 95 minutes (8:45 am - 10:20 am) completing all the work. Air duct cleaning was questionable. Most registers were not removed; no brush was used to loosen dirt in the vents and only a tiny nozzle was used to remove/suction external dust. I had questioned BCVAC regarding the use of a portable vacuum and was confident that large suction tubing was not required for a home however, in my research, it is clear that the air duct service was less than adequate. Most of MM's time was spent with the fireplace for my non-functioning remote. An initial quote of $348 by BCVAC turned out to be a cost of $867.55 to MM. MM insisted that the charge for tankless water heater was extra (later confirmed as an oversight and rectified by BCVAC). MM replaced fireplace remote (charging an added $393 including labor) and I had to provide the batteries as he didn't have any!! I disputed the charge for labor and cost of the remote but he was insistent. I later discovered that he had replaced the fireplace remote with a broken one. This, I believe, was intentional, as he demonstrated to me that he taped in the batteries telling me it was to prevent them from slipping out of place. There was no packaging indicating the remote was new. 2 days later, the first time I used it, the remote didn't work. Upon investigation we discovered that the battery latch locks were broken. I immediately cancelled the cheque, notified BCVAC and called to have the remote (batteries included!) removed by MM. I believe that BCVAC should have assumed the role of notifying MM however, it became clear at this point, that BCVAC functions only as a mediary and assumes no responsibility for the sub-contracted work. MM was angry that I hadn't given him an opportunity to replace the remote but it was clear that he intentionally charged me for broken equipment. I wanted nothing more to do with MM. Curiously, following his visit to disconnect and remove the remote, the fireplace pilot wouldn't maintain a flame. I then contacted Heritage Mountain H & C (a very reliable company) who spent nearly 1.5 hrs. at a cost of $396.38 to install a remote that I had purchased online. He determined that the safety circuit had been removed and wiring to the thermal couple port was not connected. (How did this happen??) He also cleaned the burner area, fixed the log placement and also issued a detailed invoice. In my opinion, had the fireplace been properly serviced by MM, the burner area would not need to be cleaned nor would the logs be out of place. Jesse from BCVAC was very cordial, honoured the quote for tankless water heater and issued a $50 gift certificate for future use but this experience will not encourage me to use BCVAC again.

Very good cleaning of roof, soffits and siding. Excellent job cleaning up after job completed. Did…read moremuch more than asked in a fri egg ndly , efficient way. Highly recommended.

Great job on washing 6 two story buildings. Staff are friendly. We had no complaints from the 74…read moreowners in the strata complex. Have also used them for gutter cleaning and roof moss removal.

This company solicited their service for furnace cleaning by telephone…read more They quoted $100 for this service. While cleaning the furnace they said they had to replace the furnace igniter and flame sensor. For the furnace ignitor they charged $349 and the flame sensor $189. On line you can see a furnace ignitor is $85 and the flame sensor is $13. So, I was charged $538 for parts valued at about $100 plus the furnace cleaning! When I complained about the high costs they gave me $100 back. I asked that they refund another $100 but they would not. My furnace was running fine before they worked on it and is working just the same now. So, it is hard to judge the quality of their work. I know they ripped me off with way too high prices for the parts. So, I would say this company has very poor ethics, don't let them into your home. They are just looking to take advantage of their customers, especially unsuspecting seniors.

Our furnaces (we have 2) both went haywire yesterday, resulting in an interior heat wave in…read moreNovember! I got in contact with Sam, who was here on Monday morning, and fixed everything. The culprits were the thermostats which both decided to die together. He even fixed my stove gas burner in 30 seconds as he was leaving! He really knows his stuff, gives great advice on how to get good value and save money. I would highly recommend him.