John serviced the fireplace in our condo. His work was excellent and he seemed like a real good…read moreguy. The cost was reasonable. I would definitely hire him again.

Explained the problem got a quote and booked an appointment. They called and asked to come earlier…read more Cost was a little less than the quote. He really understands fireplaces. It's nice to feel secure when something needs fixing in my home. Why do companies want a service fee to come and "assess" a simple problem then charge you more to come back and fix it. This company doesn't do that. It's clear, simple, fair and reliable.

I had two gas fireplaces installed by Vaglio last year. The one in the basement operated…read morebrilliantly. The remote control of the one on the main floor worked intermittently. Various solutions were attempted including replacing the remote. Nothing solved my problem. It didn't help my credibility that everything worked whenever the Vaglio people visited. Fortunately for me, Vaglio took me seriously. After trying everything else, they changed the type of remote control I had. Since then, all has worked perfectly. :-) The best explanation of my problem is that there is probably some intermittent radio signal that interfered with my original remote and that operated mostly out of business hours. The new remote uses a different system and thus manages to get through. Through all this the Vaglio people continued to work with me. I really want to thank Jeff F, Angus, and everyone else involved for their perseverance. It would have been very easy for them to just label me as a "problem customer". I really appreciate their effort and highly recommend Vaglio to anyone wanting a very nice gas fireplace. Thank-you! ... (another) angus

Sadly this would have been a 5 star review for this company. The showroom has many products on…read moredisplay, very good fireplace items, and the sales person was very knowledgeable with any of the questions we asked. We selected the Valor insert model that we wanted, and when we received the cost estimate, we gave the go ahead thinking that the overly high installation cost would be reduced once the installers completed the install. Such was not the case. Everything was cleared and wide open, ready to go. The two installers were at our place for 1 hour 40 minutes, and the installation fee was $1350. We were then told that the charge is the same whether the installers were on site for 1 hour or 8 hours. That's outrageous. Had I known, I would have let them tear the drywall out and remove the existing framing.

We are part of the strata council and your company just did a fire inspection here. Without a doubt…read morethe representative who came to our door was the rudest person who has ever arrived here in 15 years. Rude by something I have ever seen. I said hello at the door and your employee pushed passed me and without even an acknowledgement that I was a human being. He simply sprayed into my 2 smoke detectors and left. Clearly this is a very unhappy employee and it makes me ask why?

Very good professional service, particularly Mike, who was very patient with my after-hours calls…read more They didn't end up needing to make an in-person visit, thanks to the care and attention in troubleshooting the issue I was having.

Great selection and fantastic staff to work with - honest, knowledgeable, responsive, and…read morerespectful. Im a repeat customer and I've referred my family, friends and clients to Absolutely Floored and they were all very happy with their flooring products and service.

Absolutely floored installed Appalachain hardwood throughout the main floor of my house, they did…read moresuch a good job. They came back and installed carpet on my staircase and its really held up great. I would highly recommend them.

Our gas fireplace needed to be fixed. We set a day and a…read morewindow of time with WAGNER. He showed up on time, was courteous, professional, respectful and an absolute expert. Got the job done swiftly and we were relieved. I especially appreciated the fact that he removed his shoes before entering. That indicated a certain level of respect for the customer and household, and also his own professional integrity. (You'd be surprised how many handymen in the past have just trotted through my house with their dirty shoes, and needed to be told.) Highly recommend Wagner.

fredy is great went above and beyond for us with our fireplace issue highly…read morerecommend him.

This company solicited their service for furnace cleaning by telephone…read more They quoted $100 for this service. While cleaning the furnace they said they had to replace the furnace igniter and flame sensor. For the furnace ignitor they charged $349 and the flame sensor $189. On line you can see a furnace ignitor is $85 and the flame sensor is $13. So, I was charged $538 for parts valued at about $100 plus the furnace cleaning! When I complained about the high costs they gave me $100 back. I asked that they refund another $100 but they would not. My furnace was running fine before they worked on it and is working just the same now. So, it is hard to judge the quality of their work. I know they ripped me off with way too high prices for the parts. So, I would say this company has very poor ethics, don't let them into your home. They are just looking to take advantage of their customers, especially unsuspecting seniors.

Our furnaces (we have 2) both went haywire yesterday, resulting in an interior heat wave in…read moreNovember! I got in contact with Sam, who was here on Monday morning, and fixed everything. The culprits were the thermostats which both decided to die together. He even fixed my stove gas burner in 30 seconds as he was leaving! He really knows his stuff, gives great advice on how to get good value and save money. I would highly recommend him.

Have been using Fairlane exclusively for 30 plus years on Vancouver buildings. always on time,…read morethorough complete inspection and no issues. Second generation company so they are around for a long time. Gord Gooch Vancouver

We worked with Fairlane at our building for 20 years. When I took over being the strata manager, I…read morestarted digging a little deeper into their inspections. They seemed okay but we noticed, for one, that fire extinguishers were deemed 'expired' and in need of replacement, when upon closer inspection, we could see that they weren't. Could be a mistake? Another time they reported some ball bearing in need of replacement in the mechanical room. I literally overheard the two guys arguing about who's fault it was and how to handle it and I walked in on them. They said they had been talking about another job but whether it was our building or another building, it seemed odd. We got that fixed but it took months. So eventually, after several other small incidents mounted, nothing major, I switched companies to a smaller company who came in and walked me through the inspection in a very transparent and educational way. I immediately could see the difference and the report was thorough and easy to follow. We recently had an urgent issue come up with one of our air compressed lines and despite best intentions, our new smaller Fire Safety Company didn't have a tech available to help asap. So I called Fairlane back. They at least knew the building and I needed their help. After some back and forth, they finally came back to me and said they could not help since we had terminated their service. Since they had not done the last inspection, whether the issue had to do with anything that was inspected or not, they would not come out for this issue. They said it's an industry-wide protocol not to help with urgent issues like this, if the building was inspected by another company. I called my smaller company who couldn't believe it. Apparently it's standard for other companies to jump in when another company can't make it. I called another company, BarTec, and they said they had never heard of such a policy and would be happy to help right away. Even though this could have been an opportunity for Fairlane to win our business back, it instead just confirmed we had made the right decision to leave.

I recently had to have my bathroom redone due to a flood…read more Stocco Construction's professional drywall expert Said was outstanding! Workmanship was ideal. Any future issues I will call upon Said at Stocco Consttruction.

If they work anything like they drive, steer clear of these guys. A complete disregard for safety…read moreand very aggressive driving. I won't be using this company any time soon..