Experienced flooding of my townhome basement January 29, 2018. Contacted the strata corporation who…read moresent over their flood manager Faron from Pro Carpet Care. Prompt action meant everything was under control the first day with de-humidifiers / water extractors installed. No one likes to have this problem but great to have Pro Carpet Care on site when water ingress occurs.

Best in the business. They take their time and are meticulous about cleaning every little spot…read moreuntil it's gone. I once had Sears come (groupon-type deal) and they guy literally spent 10 minutes and little spots were lighter but still visible. The Pro Carpet Care guys really are pros....they take real pride in their work. I have used this company for years. The one gentleman who almost always comes is not only great at his job, he's punctual, professional, friendly, and totally trustworthy. Their prices are fair and a great value when you consider what a high-quality job they do!

Was happy with the entire process! Daren listened and made some good recommendations to choose from…read morefor my basement renovation. He suggested cork which isn't something I would thought of. It's harvested not cut down (more environmental), like wine bottle stoppers the flooring is good with moisture plus it's warmer underfoot. He also arranged a trade to level my very sloped basement concrete floor before his installer came in to lay the cork floors. Basically made this part of my renovation easy because the rest wasn't! Anyway it's been in for a year and I get lots of compliments about the look and curiosity about the product. Easy recommendation!

Darin was great to deal with & the ash floor looks awesome!read more

I visited Maureen at EOTR a few years back to discuss having my floors replaced. I had concerns at…read morethat time about the stress that it would put on my pets as I live in a small place so I put it off until last week. When I went to see Maureen to let her know that it was time....she remembered me from our previous meeting years prior! After a few months of changing my mind as to what I wanted to do with my floor I finally made up my mind. If I was Maureen I would have thought, "Oh God here he comes again" when I walked into the store. After Maureen came to my place and did all the measuring she emailed me a quote the next day and thanked me for allowing her to come to my home. ice.Really? No need to thank me but thats so nice! She walked me through the install process with their counterparts Windmill Flooring and I have to say the two day install all be it a little stressful for my 4 paw wonder was pretty much flawless. My career has, and still is based on customer service which seems to be disappearing these days but if Maureen is a reflection on the rest of your staff then you guys arent going anywhere anytime soon! Big shout out to Hamid from Windmill your an amazing guy....you were amazing and also had a great suggestion as to what to do to comfort my cat while doing the baseboard install. Thank You Maureen and Hamid Doug

We have had two terrific experiences with Maureen and her colleagues. All communications were…read moreprompt and to the point, appointments punctual and promises kept. They showed a great deal of flexibility on price, schedule, storage and similar matters, as well as a patient, friendly and collaborative attitude. The installation crew did a great job both times (same crew, on request) during tight timing windows. We recommend without hesitation. Deborah and Mike

Tiny fire restoration, mostly cleaning. Terrible job, Made a complete mishmash of my mothers…read morecarefully organized art supplies. Clearly did not make any effort to put things back properly or with any consideration. More of a drop and dash and lip service to appearances. Haphazard cleaning at best. We are still repairing the mess they made of the basement so my mother can start using her art area again. Very little was put back where it started from. Mind-blowing. We're doing it ourselves now because we don't trust them to do even a half decent job. Using one star because there isn't a zero star option. I am blown away by the amount of positive reviews, though many read suspiciously like TV commercial scripts. eg: "Thanks Atlantis, for making my restoration experience a smooth one!"

We were referred to Atlantis Restoration to detect a water leak beneath our concrete floor. Bill…read moreHughes, owner of the business, responded quickly and showed up on time and detected the compromised area asap. Bill and his team are professional, show up on time and are a wealth of knowledge that is delivered to best help the client. I strongly recommend Atlantis Restoration if you require any of their services. So refreshing to see such quality and fairly priced service being delivered. Thank you Bill! Shawn Grenier

As a woman living alone, assembling furniture is not easy for me! Kevin was such a HUGE help! He…read morepainted my entire house and helped me to assemble an electric fireplace that I ordered. He was quick, professional and clean. He was detail oriented and cleaned up after completing the job. I was very impressed. Thank you so much! I can't recommend him enough!

We have nothing but good things to say about Kevin of Silverwood. He has always been reliable and…read moreprofessional, paying attention to details to ensure the job was done right. He always responded to communication in a timely manner and made sure the job site was always left clean at the end of each day. Kevin took over the refinishing of our home after a flood and his work ethic and service has been top-notch, as have his sub-trades', producing consistent high-quality work. We have been extremely impressed. We would not hesitate to recommend Kevin to anyone looking for a dependable and hardworking professional for their next project.

The owner of Rug and Remnants, Ed, is an amazing guy with a fantastic selection of flooring and…read morecarpets with amazing pricing. We used his company a few years back to have some carpet and floors installed. We had an issue with his contractor, Rodney and his crew, that was sent over to us. They installed the carpets flawlessly but ruined the flooring causing us thousands of dollars in repairs. After several tradesmen said "Who did this to your floor?", we wrote a review of our experience with Rodney. It hadn't mattered how long it had been since the floor had been installed, Ed came over immediately to asses the floors and offered to get them fixed. We highly recommended Rug and Remnants for Ed and his kind, knowledgeable and courteous staff but would not recommend Rodney as a contractor

We have hired Rug and Remnant to do floors for multiple renovations and absolutely love them. The…read morestaff are very friendly and helpful. The work is always top notch and we couldn't be happier with our new carpet.

They are a real professional team. Everyone knows what has to do without supervision and does a…read morefine job. Very satisfied for my 1100 sq ft new floor.

I should preface this review by saying that I chose this company based on the "google" reviews…read morewhere it received a high rating. Subsequently, I tried placing a review on their website and on google, but was unable to because it was blocked. All the reviews rate this company 5 stars, which is impossible and therefore these reviews are not legitimate. I had my floors installed a year and a half ago. I was really hesitant about writing a review on this company, but feel that I have a responsibility to other customers and let them know what our experience with this company was. We paid close to $10,000 to have our condo installed with a walnut engineered floor(approximately 700 sq/ft of a floor in a 1200 sq/ft unit. The installer did not speak English which made communications almost impossible. He placed a transition piece 2 inches in front of the bedroom door rather than under the door when closed. They tried telling me that this was the way everyone does it! I made them fix that spot, which made the installer very angry. My floor also had areas that needed grinding in order to flatten out the concrete, for which I paid almost a $1,000 extra. When they grinded my floor, they did not bother to cover any of my furniture, kitchen or bathrooms and concrete dust was found in every corner of the apartment including on my furniture. On one of the planks, the name "Stanley" was embedded into the surface of the wood (someone stepped on a tool and the force of their body weight stamped the Stanley logo into the wood. There were also numerous scratches, however, this was the least of my problems. Remember I said that the concrete needed leveling, well we found many areas with hollow spots where the planks actually moved up and down. A year later, they came in to try and fix this (about 2 months ago). The same installer, who still spoke very little English, started drilling holes in my floor and then injecting it with a compound. I thought that would do the trick. After not walking on it for 24 hours, about a week later, the boards started to make a cracking sound in the two areas he "said" he fixed. Now every time walk in those areas a loud cracking noise occurs. Oh, I forgot to tell you that they started work late November and said it would only take two weeks. We went to Hawaii for Christmas and when we came back, the job was still not finished. We had to get a hotel room at the Century Plaza for over a week while they tried finishing our suite. Each time we asked would finish, they would say ..."tomorrow...tomorrow". The floor was poorly installed and they left a hell of a mess. I now have to spend money to repair all the areas that have "sink holes" in them. Please really consider this company as a "stay away" as I had the worst experience of my life with this contractor. I have pictures if anyone is interested. You can email me at andreretel@gmail.com. I just think you should be warned! Dr. Andre Retel, MD Vancouver, BC

Matt and Issac provided very professional service and top notch craftsmanship of our new deck and…read morestair. Went above and beyond our expectations and were a pleasure to have working on our property. Very respectful, friendly, well prepared, tidy, knowledgeable and thoughtful. Would not hesitate to recommend them to anyone.