I'm a regular fish supplies shopper at this store. But this time my mom and I stepped out of the store with an uncomfortable and upsetting feeling from a white girl at the fishes area. (obviously racist) Today I stepped in with my mom looking for some supplies for my fishes.. We were wandering by the fishes area looking to find what we needed, we saw a white girl worker there but she didn't even hesitate to ask if we need something. I was talking in Spanish to my mom because she doesn't speak English, and I mean, that's wouldn't be an impediment to have helped us if I already asked her some questions before. At the moment we were on line to pay, she was attending a white guy, but at that time we paid, other person attended us. The second time we came back to get 3 fishes she was the one who attend us to get them. Once I had chosen my fishes she only took the bag with the fishes and headed straight to the counter without saying any word like "do you need anything else?, or can you follow me to the counter." My mom and I were confused, when we headed the counter she was the one who attended us at the counter this time. And the thing is... you know what was the difference between the white guy who she attended first and us? She was completely indifferent to us, she did not even said a single word to us except for asking me my phone number and that's it. Instead, she was using her phone and giving us her back, and nothing like "it will be with cash or card?" Unlike, with the white guy she had greeted to and was so nice to him. When we left I didn't say anything but mom noticed it and told me that I shouldn't come back to buy at this store again. This country is already messed up to Latin people lives with the government that their citizens chose, (not everyone) and you go out and make others feel worthless. Yikes petco, I know you care about the pets welfare, but remember that your customers are the ones who look for them. Watch out for the workers you hire. read more

kierra was so sweet and helpful she knew every answer to my questions and she was very informative!

This review is for the grooming department, I took my pup there last minute and they had an appointment for same day, within 2 hrs I had my bernedoodle bathed and blow dried , Ais is a star, kind with the most positive attitude . I will go back , thank You! read more

Petco - Bernedoodle, 26 lbs puppy went to Petco for a bath and blow dry . - Pet Stores Near Me - Santa Barbara, California

We brought our huskies in to be bathed, nail trim and blow/brush out of the excess under coat and to do the deshedding. Our babies look so beautiful. They smell good and the best is that they feel great and are literally smiling! They look like puppies. (Big Puppies) read more

Horrible experience trying to buy a Hamster. Apparently they sell cages that aren't suitable to bring the hamsters home in. So we drove over an hour to get a hamster and the girl with the glasses at the front desk would not let us take one home even though we have a bigger cage being delivered. (Yet 2 of them are in a TINY enclosed glass box for display) Not sure what kind of store or employees this place has but don't waste your time or money. Most items are 70% marked up via any place online. read more

I think this place is great. I've dropped my dog off with Sam 2 times and I've had great experiences both times. My dog is a full sized bushy Aussie, not an easy dog to groom. I couldn't recommend this place more. Plus, the price point is very reasonable, which is important to me. read more

Usually go here with my dog , but my old man told me they were rude to him. After one of the employees told him that the grooming department would be ready to take my dog in 10 minutes when the appointment was at 8:00 but they had lights off. Which is no problem, they went to go walk the dog. And came back to an angry groomer saying to call ahead and that they were late in a rude tone. Unpleasant start to the morning but quality cut on my dog ! read more

I had a very racist experience the moment I walked in the store this young man with blonde hair he kept mad staring like I was gonna rob the place. I then asked if we could purchase a hamster and was rude. The fact that I still went to pay he still kept mad staring at me like I was going to run away like come on now I'm in line waiting. This young man should not be working at a place for customer service. Never coming back. read more

Looked for koi. They had a great selection. They were the only person in town with any kind of koi varieties both color and size. Great service read more

PETCO needs to hire qualified groomers that have the ability to handle dogs with varying personalities. And if they can't, they should assess the situation prior to taking on a task that exceeds their qualifications. My dog is almost 4 years old. He's a he's a feisty blue heeler/Chihuahua mix. He has been getting groomed since he was a puppy. I specifically went to Petco to have his nails clipped and for deshedding. We were way overdue for both services and I thought it would be fast and convenient to take him to the local Petco. What a mistake! The groomer could not perform the service. Mind you, my dog has had the services performed regularly for nearly four years. I would say having gone to Petco was a mere waste of my time and a waste of $40. And furthermore, I would have to say that the groomer is not qualified if she cannot handle the task that has been taken on by many groomers prior to her. She would try to tell you that the dog was aggressive and would've tried to bite her. I would respond with; if you're afraid of dogs and allow them to show you whose boss then you shouldn't be a groomer. Petco get qualified groomers!!!! read more

Absolutely disgusting. The overpriced sensitive stomach dog food I need is sold here and I wont ever be back even though its close to my new home. First of all it REEKS of something nasty. You can't navigate the store for the dozens of stacked up carts full of unpacked cartons of products, yet the shelves are empty. Filthy water for the poor fish to swim in , its a sad place. read more

Not happy after looking at my already processed order to find out that besides the $7.00 delivery fee there was a $4.40 tip that I did not add. So because I couldn't carry a 30 pound container of kitty litter up the stairs, it cost me $ $11.50 to get it delivered!! Reviewing my order I learned that the button for a 20 % tip is ALREADY checked on every order, so if you do not notice and uncheck it, you pay a tip whether you wanted to or not.. I do not agree with this. Just another way of getting scammed. read more

I am a regular customer of this store, I always buy dog ​​food in this location. I buy big packs because it's cheaper. This time I took the package from the shelf and when I went to the checkout the price was much higher. Naturally, you are confused when you find out that the price is higher by $30. As it turned out, the packaging was in the wrong place. When I took it, I only checked the price tag for the name and taste of the food, but not for the weight. Of course this is very frustrating. I want to compare my financial capabilities and what I see on the price tag. It's not my fault that a pack of food was under the wrong price tag. The cashier began to explain to me about the difference in the weight of the packages, and you know, I'm not stupid and I understand the difference in weight, but does this change my impressions and how upset I was with the price. Plus, I also didn't like the mess in the store, between the rows it was difficult to pass. It's a pity, but the impression is already spoiled read more

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I took my dog Cosmo in today, because my free grooming would end after today. I had an appointment in the middle of August, and I told groomer that so she scheduled it for today. She thought it was probably after today ended. The cashier told me had expired,and called the manager over who refused to give me my free grooming. She told me twice to have a good day, well it turns out it wasn't read more

Petco - Cosmo and his rat tail. - Pet Stores Near Me - Santa Barbara, California

This Petco has wonderful staff. They love animals and always friendly. The whole store looks like a hurricane rolled through town and no one bothered to put anything back where it was. I don't have OCD but I think anyone with even a moderate case would lose it. Dated, old, drab--but a large store with an outstanding selection of boutique pet foods. My kitty was on Rx food for a PTSD-related urinary problem. He is fine now and I'm beginning to branch out to other foods. He is IN LOVE with Weruva (the "hydrating puree" chicken). I ordered from Chewy, but there have to be 20 brands total here. This used to be a Crown Books years ago and it's still funny to me that the store sells pet food and litter. read more

10/10 Sienna the cashier did an amazing service. She helped me find the prices for something I needed for my cats. She had incredible work ethic. I will continue to come back to this store. She deserves to be a supervisor or manager. She's amazing read more

Overall a friendly staff, decent selection and one perk is there is a HUGE selection of dog food. Sometimes the place is undone and it looks like the inventory is always being sorted. Organization could be better. read more

They always have what I need, they seem pretty understaffed so the store definitely needs some help. It may be unorganized but the staff is very friendly and helpful, the location is very convenient and I'll definitely be returning read more

We were in Petco and nobody was helping ANYONE!!!! THREE of the Employees that were on duty, we're all at the counter up front when no customers were even there. Looking franticly for items. A lady even asked if I worked there. Everything I needed was not there, and if it was no one helped me. So I go home and go to Amazon. Now I know why all the businesses are going bankrupt. Amazon has everything at 1/6 the price. Thank God for Amazon. What to do when your local can't help???? Google it. So what I am not supporting my local businesses. I am not going to go broke doing it. And walk in circles looking for items I need. read more

This is a Long review! Been to the SB Petco numerous times with no problems at all over the past 5 years. Wow, today was a complete S Show. Placed an order online, ordered cancelled due to not being in stock, I stopped by the store as I was in the area and the item was in stock behind a locked glass case, no worries, got some help but the key to the cabinet was with the manager who was off (handy right?) I went back later in the evening and they had the key, I waited to purchase at the register for about a good 5 minutes before any staff decided to show up. The cashier went and helped two other parties in another cash register before asking if we were being helped, I said no, that's why we are standing here at this cash register waiting to be helped, the cashier then proceeded to help more customers! Yep, I hope leadership from the store or region replies to this review, because your store operations is a joke. How much business are you going to lose or how many customers are you going to force away to your competitors? I purchased other items from Amazon and won't be back, read more

Went in to get dog and cat food - place was a shambles- there were several large transport units left at various places around the store and blocking aisles. I looked both outside and in for a cart as I knew my order was going to be heavy but saw none. There were at least two carts in the store filled with product waiting to be shelved. As I could not locate a shopping cart that was unoccupied by stock, I heaved a 15 pound bag of cat food over my shoulder and drag-lifted a thirty-five puns bad of dog food to the front. I mentioned to the cashier that there didn't seem to be any carts but that several appeared to be in use by the store with stock in them - she seemed bored, uninterested, and uncaring (7/18/22 at 5:00 pm) she shrugged and said that they get stolen. I then heaved the cat food over my shoulder and drag-lifted the dog food out the door. She didn't apologize, she didn't offer to get me help, she didn't offer to let me leave a bag in the store and take two trips...she just let a middle aged/old woman struggle with a load of items that was obviously too heavy to be managed without a cart. Why are SHOPPING carts being used for STOCK??? read more

I went to this Petco around 2 months ago and was highly disappointed. It was like a bomb went off in there. I needed waxworms for my leopard gecko and HAD to get them even though they were out of a fridge and 1/2 rotten on the floor. I did get a good 1/2 off discount though. Never going back. read more

Typical big clean Petco. I stopped in last weekend and the staff that helped me were all very friendly and showed honest concern for the live animals they have for sale. I would not say they went above and beyond, but they were polite, professional and compassionate. I overheard a customer haggling with an employee and she was also very courteous the whole time and did her best to accommodate his requests. The line was short and check-out went quickly. I am happy with my purchases and the help I received. read more

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Random sign on door says that they will not open until 1PM on a Sunday. They close at 6 PM. Useless, Just do us a favor and close for good.

I love this store!!! No only for everything they have for pets but for the quality of people they hire I don't know if there's any other being I love more than Harper a dog I consider almost mine. I've taken her to get treatments for hot spots and products for hygiene and every single person I've talked to has been so kind and patient. They make me feel safe about what I'm getting for Harper and 99% of the time it works because... They know what they talk about. The best of all here is their grooming department. I take Harper every time I can and Sara is so AMAZING to Harper. So much so I can see her excitement when I'm about to drop her off to be groomed by her. I loved the services they provide my beautiful Harper with and I'm so glad I have them close and they are so affordable. Thank you Petco for hiring awesome people read more

Petco is one of my go-to spots when it comes to supplies for my own pets. The location is very central, with easy freeway access and a prominent shopping center presence. They offer dog grooming services (unfortunately, my cat doesn't make the cut) along with a decent selection of fish and other small critters for rehoming. I appreciate how the store is typically stocked very well, and enjoy its overall cleanliness - especially considering pets walk through the place daily. The checkout lines aren't the store's strongest suit and I find myself waiting in a long queue nearly every time. That being said, I feel that the customer service is exceptional. I'd like to give a shout out to Laurie, the sales associate, who consistently goes above and beyond to help me out. You don't always see employees with her level of passion at Petcos, so I truly appreciate the service she gives! I'll be in need of food for my tetras pretty soon and will look no further than Petco for my upcoming purchase. read more

This was our dogs first groomer 4 years ago. Many ups and downs with this location. I always went back because MOST of the grooming staff was friendly and did an OK job. That being said they have a huge revolving door of no staff or new staff. Yesterday we had a bathing appointment. Our little guy has eczema and allergies so he's always itchy and rashy. Currently his ears were rashy. I let the new girl know that and she looked at him. Then she called in the store manager. He and the new girl were going back and forth saying his ears were probably infected and asking me why didn't I have him on allergy shots shooting dirty looks my way. Basically they were trying to shame me when they didn't even understand his situation. they asked if it was my first time there, I explained we had rarely gone elsewhere in four years and his condition is well documented on his account there. They didn't bother to even look. They started whispering again. I took my dog and left. I will not spend one more cent in this store! read more

I love watching in and seeing a table that says clearance and then additional 75% off. I got my dog about 6 months worth of treats and healthy treats at that. He's very happy right now he's a little bit. So k but okay.. ;) read more

Petco - Pet Stores Near Me - Santa Barbara, California

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Love This Store! My family and I always go to this store whenever we need Pet products or animals. I purchased 2 birds for my grandpa couple months ago or so and nice team member or i believe manager Lauren was so helpful and giving me advice on the pet. She gave nothing else but great service. I just bought 2 more birds again recently & remembered me and my story on giving the other birds to my grandpa and whatnot. She may have had some trouble catching the birds but it was all laughs and quick friendly service. read more

Thank you Deanna for a great job with Amelie's mani-pedi. She always fits us in and very professional.

Wow! Have not see public toilets this bad in years. Obvious upgrades needed but in the meantime at least clean it. Manager totally apathetic. read more

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The groomers are ok. We always visit here for teeth brushing, nail trims and nail buffing as I have vital care. The reason I am giving two stars is because of the cashier. Every time I use my vital care and pals rewards it seems like they are not fully trained how to use it. I was told that I am not supposed to pay anything out of pocket as I have pals rewards that I can use but I always end up paying out of pocket as they don't really know how it works. The first and last time it worked was when the supervisor or manager was there. It's just frustrating every time as my pals rewards are just going to expire because they don't know how to apply it with vital care services. read more

I was there yesterday and it was the most uncomfortable situation!! A young girl was working the register with a long line. Customers kept going up and asking her where something was and she was doing her best to help them all. Finally she called someone from the back to help & the girl from the back came out yelling aggressively at the register girl in front of all of us. It was like a scene from Jerry Springer show. I had my grand children with me, I feel so bad for not checking on the cash register girl, I have seen her there for years and she has always been so sweet, helpful and appears always to be the only one working hard & always putting things away. There is stuff all over the floor in the isles, I'm surprised no one has been hurt there. If I didn't have the kids with me, I would have stepped in -but to see someone so irrational yelling like that, I felt it was probably safer not to. I don't even want to go back to that store. Unfortunately after leaving there yesterday I did not find other Petco's stores here in SB. I hope you didn't quit Nikki & I'm sorry for not trying to help. Other customers were just as disgusted as I was. I hope they all call corporate like they said they would. I put down my bags of dog food and left. That store is a mess, you can't even walk through the isles, I used to see the nice girl lifting up big bags of cat litter and dog food even when she was pregnant trying to put stuff away. I really wish corporate would go take a look at this store & address the abusive behavior that so many of us witnessed yesterday. It's funny, the register girl is so sweet that I've met people there said they stop by with their dogs just to say hi to her & end up spending money. The store would not be the same without her and I definitely don't want to go back with an employee who is volatile enough to yell in front of all of us and my grandchildren!!! I've been coming to this store for over 10 years. I have never seen anything like that before. read more

Would not recommend coming here. We went into the reception area for grooming and the groomer ignored us. We stood there for maybe 10 minutes while she clipped a dog and she heard us come in. After looking around there was 3 other groups also waiting for their appointment outside. So I didn't want to deal with that and continue with the grooming. read more

Awful customer service!! Prime example of why you should shop local businesses. Have been looped in their phone tree for over 17 minutes now. First time I was disconnected. read more

Shocking to walk into a store that looks like a hurricane just hit. Tons of product in piles of boxes blocking the aisles but there was hardly anything on the shelves to buy. The store is dirty and strewn with debris.. Seems like only one person works there. read more

Absolutely the worst dog grooming in my life. Asked to have light trim and got complete butcher job. I couldn't believe my eyes. I was so disgusted how bad a cut. Cut his beard off completely, I mean gone. Never been so pissed. Went in a schnoodle came out a rat, I'm not kidding! The groomer actually said she wasn't happy with the cut either and said she wasn't going to charge be. So I left with my Rat! read more

Petco - Before - Pet Stores Near Me - Santa Barbara, California

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Big selection for toys , collars, and snacks. The staff is extremely helpful. It's a pretty big store.. for all kinds of pets.. big selection of crates.. beds and grooming supplies:-) Not to mention the prices are pretty competitive. Rod W you think every review is funny.. you're not even from this area.. you should be removed from Yelp read more

This has got to be the worst petco in the chain when you walk past it the groomers in the salon are completely unprofessional there's almost always a groomer right out side smoking a cigarette then when you walk into the salon it smells like old cigarette smoke and as for the store in itself there always extremely under stocked in products in there aquatic department there aquatic expert is very knowledgeable witch is nice for a change but when hes gone the rest of the employees know nothing I've been in the aquarium hobby for 15 years and never seen a group so unknowledgeable in my life I'm not saying know everything but at least know the basics again that is for the exception of the aquatic expert read more

Wow! It looks like an earthquake hit. Empty shelves, pallets stacked high on the floor, and piles & boxes full of unorganized merch as tripping hazards. Clogged dirty sink in bathroom. The store needs to close for at least a day to get back to normal. Sweet employees doing the best they can, but I'm sure paying them more would keep workers. read more