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    Montecito Pet Shop

    3.9 (43 reviews)
    Closed 10:00 am - 6:00 pm
    Updated 1 month ago

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    The reason I go to Montecito Per Shop
    Darren L.

    A little pricey but I prefer supporting local business and have always had great customer service. The benefit of shopping local...they remember my dogs name and ask about her, even when she's not shopping with me. Some people only shop where they can get the lowest prices - and I totally understand that - but I know that Montecito Pet Shop only carries high quality merchandise and the more personalized staff interactions, even for the quick, once a Month visits, makes it a good value for me. Living five minutes away is also a bonus :)

    Dogo loves her Stella and Chewy meals

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    4 months ago

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    5 years ago

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    8 years ago

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    5 years ago

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    2 years ago

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    5 years ago

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    8 years ago

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    6 years ago

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    5 years ago

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    4 years ago

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    7 years ago

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    6 years ago

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    7 years ago

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    5 years ago

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    6 years ago

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    5 years ago

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    15 years ago

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    9 years ago

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    5 years ago

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    13 years ago

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    15 years ago

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    10 years ago

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    5 years ago

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    6 years ago

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    8 years ago

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    14 years ago

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    6 years ago

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    5 years ago

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    10 years ago

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    7 years ago

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    11 years ago

    Business owner information

    Photo of Kelly M.

    Kelly M.

    Helpful 2
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    11 years ago

    These people are super nice. When our dog went missing they were one of the only businesses willing to put up a sign.

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    9 years ago

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    12 years ago

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    11 years ago

    Business owner information

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    Kelly M.

    Helpful 2
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    7 years ago

    Awesome pet shop! Manager is very nice and so is her crew. They help my cat since she has allergies to everything. Always nice to be there!

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    11 years ago

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    16 years ago

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    9 years ago

    My favorite place to shop when I visit socal. Staff is a bit crazy but I always get good service.

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    15 years ago

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    Page 1 of 2

    Ask the Community - Montecito Pet Shop

    Review Highlights - Montecito Pet Shop

    Lacee, Kelly and all the staff are great!

    Mentioned in 2 reviews

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    Petco

    Petco

    (110 reviews)

    Friendly staff and always very helpful whenever I visit. They have a great variety of products for…read morepets, and it's easy to find what I need. The store is clean, organized, and the employees are knowledgeable and welcoming. Definitely one of the better pet stores around!

    I'm a regular fish supplies shopper at this store. But this time my mom and I stepped out of the…read morestore with an uncomfortable and upsetting feeling from a white girl at the fishes area. (obviously racist) Today I stepped in with my mom looking for some supplies for my fishes.. We were wandering by the fishes area looking to find what we needed, we saw a white girl worker there but she didn't even hesitate to ask if we need something. I was talking in Spanish to my mom because she doesn't speak English, and I mean, that's wouldn't be an impediment to have helped us if I already asked her some questions before. At the moment we were on line to pay, she was attending a white guy, but at that time we paid, other person attended us. The second time we came back to get 3 fishes she was the one who attend us to get them. Once I had chosen my fishes she only took the bag with the fishes and headed straight to the counter without saying any word like "do you need anything else?, or can you follow me to the counter." My mom and I were confused, when we headed the counter she was the one who attended us at the counter this time. And the thing is... you know what was the difference between the white guy who she attended first and us? She was completely indifferent to us, she did not even said a single word to us except for asking me my phone number and that's it. Instead, she was using her phone and giving us her back, and nothing like "it will be with cash or card?" Unlike, with the white guy she had greeted to and was so nice to him. When we left I didn't say anything but mom noticed it and told me that I shouldn't come back to buy at this store again. This country is already messed up to Latin people lives with the government that their citizens chose, (not everyone) and you go out and make others feel worthless. Yikes petco, I know you care about the pets welfare, but remember that your customers are the ones who look for them. Watch out for the workers you hire.

    PetSmart

    PetSmart

    (44 reviews)

    , I honestly left smiling. Not sure I have bale spelled right but was Ayanna or ioanna deserves a…read morespecial shout-out--she was incredibly helpful and kind (and even helped me with my very heavy cat litter, which I truly appreciated!). Everyone in the store today was fantastic. One of the women working there told me about a special if I signed up on the app, and because of her tip I ended up getting a $12 credit for my next visit--such a nice surprise and I'm so glad she mentioned it. The whole store had a genuinely positive energy. I needed some assistance and was a quick response; , people were actually pleasant and engaged. I even got a solid recommendation for cat food for my finicky older cat from another clerk--so helpful. Is the store is under new management because the customer service today was next level. Super grateful... and what a great city we live in. I'll absolutely be back!

    Yesterday I gave up on this place, the ONLY good aspect is that its next to Trader Joes. The staff…read moreis always cranky, on their phone, or unavailable. The layout is so tight that their sloppy behavior makes it impossible to shop for things one needs without crashing i to piles of dog food, "caution wet floor pyramids on a dry floor, restocking carts piled up next to the seasonal dog costumes I came in to buy and it stinks. No chew bones restocked, sitting in a box in a pile while the staff is on their phone. The checkout line is five customers long with empty checkout lanes. Go up to the Lompoc Pet Smart to see how its done. The staff actually helps you, its clean, people bring family Members into their store to shop because its fun. I cant bring my dog i to Mil-pas store, its super crowded, dirty, disorganized and expensive. I need to buy food for my dogs but aim done with Petco Milpas, its a dump.

    Montecito Pet Shop - petstore - Updated May 2026

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