I love this pet shop!! It is nestled and hidden on the Mesa in the Vons and McDonald's plaza but on the other, OTHER side! They have pet food, products, pet care and aquarium supplies. And you can schedule arrangements to order a weekly supply from them. They supply dog and cat food, feeders like giant mealworms, crickets, blooded worms, large and small feeder fish, live adult feeder/fuzzy hopper/pinky mouse. I was assisted by Sebastian and I recommend him assisting you as he has great customer service, loves his role at the shop and has a lot of knowledge on the types of dog and cat food and feeders! Thanks Sebastian! read more

Let's face it... Pet lives matter. And my experience at this shop Told me they definitely think so! Going to a pet store can be weird because No one really discusses brands And what they mean or what is happening Behind the scenes Lacee was the young lady that helped me She knew the store well This wasn't the kind of situation where you get told Where an item is and leave to go get it. Lacee was full of all sorts of cool knowledge Things I didn't know about for the dog It gave the sense I was dealing with a professional Her customer service was great I highly recommend this shop to one and all for pet needs. I have no reason to go elsewhere as long as their doors are open... Insert smile.. read more

Montecito Pet Shop - Lacee and her flea recommendations - Pet Stores Near Me - Santa Barbara, California

Great little pet shop for basic pet needs. If you own a cat, dog, fish, or small household rodent they will have the food, toys, treats, and other basic necessities for them. When I had my puppy I would come here for their discount dog toys and they were always so unique and well priced. I've also come here for themed event supplies such as a fish net and cat toys and everything seemed to be reasonably priced. They do have a cat that wanders throughout the store and is very sweet, but fair warning in case you are deathly allergic. They also do kitten adoptions every so often which you are able to see through the front window of the store before entering. The parking situation isn't terrible but it does share a lot with the main shopping strip that includes Vons, Starbucks, Mesa Cafe, Rite Aid, and so on. I've never had trouble finding a spot but waiting for others to pull out on the one way roads is a little time consuming. The staff have never been insanely friendly but they also haven't been mean. Average experiences with decently quality products at what I would think are average prices for Santa Barbara. read more

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A little pricey but I prefer supporting local business and have always had great customer service. The benefit of shopping local...they remember my dogs name and ask about her, even when she's not shopping with me. Some people only shop where they can get the lowest prices - and I totally understand that - but I know that Montecito Pet Shop only carries high quality merchandise and the more personalized staff interactions, even for the quick, once a Month visits, makes it a good value for me. Living five minutes away is also a bonus :) read more

Montecito Pet Shop - The reason I go to Montecito Per Shop - Pet Stores Near Me - Santa Barbara, California

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Today, I visited the pet shop to inquire about the kittens available for adoption, as I had seen their listings online. The staff member present at 3 PM on September 16 was exceedingly unprofessional, treating me condescendingly like I was some college student trying to adopt a kitten despite me being in my mid-30s. When she inquired whether I intended to have an indoor or indoor/outdoor cat, I responded with indoor/outdoor. Apparently these cats are only allowed to be adopted if they are kept indoors.. Somehow in her mind my response meant I was not interested in adopting? Because when I requested to see a kitten, she denied my request, citing legal issues related to me not being in the process of adoption. What legal issues? This reasoning was perplexing, especially considering the kittens' lack of human interaction while confined. I find it difficult to recommend this establishment, as the employees demeanor was patronizing and dismissive and down right rude. I would suggest getting more friendly, and helpful employees if you actually care about the animals you are trying to get adopted. read more

Lacee, Kelly and all the staff are great! Very friendly, helpful and knowledgeable about products for my dogs. I've been coming here for years and will continue for many more! Wooof Wooof read more

I always go to Montecito pet shop to purchase my Dogo's food. They carry high end dog food brands like Acana, Orijen, Stella and Chewy, etc. and their price is amazingly competitive. The staff is friendly and always help me carry big bag of dog food to my car. I also get 5% discounts (i believe so) as a member there. read more

Montecito Pet Shop - Dogo loves her Stella and Chewy meals - Pet Stores Near Me - Santa Barbara, California

I don't understand businesses that cannot do the very minimal in customer service and greet the only customer in the store. I walked in, 2 people behind the counter and one in back. Everyone ignored me, the only customer so I left. I don't require much, a smile, an acknowledgment, basic customer service is not here. read more

I'm trying to be mindful of the fact it's a pandemic but I wanted to come in and support a local buisness that was recommended to me over Petco/PetSmart. I am so disappointed with my experience. I came in looking for guinea pig supplies and possibly adopt one. Your young associate was very helpful in answering my questions and grabbing the manager so i could adopt one. I was then told by your manager I couldn't purchase the guinea pig i was interested in & your store has been attempting to rehome due to a "battle", There was no further explanation or assistance in maybe assisting with the other two avaliable guinea pigs. I will not be returning. read more

The staff is incredible. I just lost our dog and went in to return a large bag of dog food we had just bought for our golden retriever and I broke down in tears as I was returning it. The kind-hearted woman who was processing my return held my hand and provided me with such heartfelt comfort. I can't say enough about the staff and the compassionate and animal-loving service they provide. read more

This place is awful. The pet food they sell is utter garbage marketing nonsense that is not researched or science-based and will risk giving your dog nutritional dilated cardiomyopathy. It's clear that they know nothing about animal health or animal nutrition here. Or they simply don't care. Either way, I won't be shopping here in the future. read more

A great pet shop for the things you need! They have raw food and other holistic options for your pets! The staff is so helpful and friendly. I've only had great experiences in there! read more

I love this pet store! First of all it's a locally owned store and it's always better to shop local vs corporate.. they carry only high quality product so your pet is sure to be getting yummy and healthy food! They also have a very popular grooming line with the anti itch shampoo being most popular for the Santa Barbara area specifically (as it was created intentionally to cater for local dogs) very cool! I am incredibly impressed with the customer service here I was helped by Jason today and he was very knowledgeable about everything, attentive, helpful, and overall genuinely cared about making sure I left with the best products/food for my dog and I appreciate this very much. I love to be taken care of with the sincerity he had. Thank you Jason! I've had a good experience with all the employees he stands & he stands out so that's why the shout out :) Highly recommend visiting this pet shop! read more

HIGHLY REDOMMEND. The employees at Montecito are amazingly caring and mindful of your pets needs. I come in fairly frequently and the team is always so nice and helpful and incredibly kind to your animal. I highly recommend visiting this per shop for your pets needs. Living locally, if my pet is missing I know where to find her. read more

We shop here regularly because they have a good selection of food and products for both our dog and cat. The staff all truly care about our pets, dog treats and all, and we enjoy supporting a locally owned business! read more

I was excited to see this shop on my way out of Vons because I needed some cat food and didn't want to drive all the way to my normal place across town. I couldn't find what I was looking for so I asked the woman behind the counter if they had a specific brand of cat food and she said, "Im pretty sure that's grocery store stuff, you can try Vons" and it felt very condescending. (The stuff I get is on the higher end price wise and has been recommended by my vet, it's not like I was asking for bottom of the barrel product) Rather than low key cat mom shaming me, she could have made some suggestions for better food that they sell there and I might have considered switching but I quickly left feeling really embarrassed. Not a great experience for me and left a bad taste in my mouth. read more

It's odd to see that someone adopted an unhealthy pet from this pet store and received poor treatment from staff. I'm actually disappointed, because the staff seems to care about the pets in their care. I adopted my kitty here last month and he is in excellent health. Also, my roommate adopted her bunny and it's in good health as well. I often go in and play with the new pups and see the new rescues and they all seem in good health and spirits so I don't know what to say. I'm sorry someone had a really bad experience and hope to not hear of more. I'm big on animal rights and believe that more should adopt their pets instead of buying little ones from mills. I like the fact that this pet shop switched from using mills; it's more respectable. I like this place and will continue to buy my kitty's food and toys from here, but if I see any animals being mistreated or looking neglected, I will say something. I just hope it won't come to that. read more

Great loving experience! Adopted a kitten there this kitten is so well behaved and social and in great health. We are so happy to have this kitten be part of our family. Nothing but nice things to say about this pet store this was a rescue kitten and adoption fee went to a good cause. Came with great medical records and already neutered. The workers were friendly and informative. read more

Although their prices are good, you have to ask for your receipt. I have been overcharged (double scanned) several times. When I brought it to their attention they were extremely defensive, had to go in and check their inventory and acted like I was trying to pull something over on them... for a $1.85 can of pet food. They need some serious instruction in Customer Service. read more

A behaviorist's nightmare, decidedly not dog-friendly. While it's a well-stocked store with some great products, this is not a safe place to take your dog. I usually expect a pet store to be ready to fit dogs with collars, harnesses, and even sweaters, so yesterday I made the mistake of entering the store with my 12 lb dog on a 4' leash. Upon entering Montecito Pet Shop, we were immediately rushed by a medium-sized, powerfully-built dog that proceeded to follow us around the store, looming over my dog and remaining in physical contact with him despite my efforts to separate them. While my dog is EXTREMELY forgiving, this was still incredibly rude behavior. The person at the counter was talking to other customers and completely ignored the dog harassing mine. I had assumed this dog belonged to the other customers, but when I tripped over it the employee called for it. The dog returned almost immediately and resumed shoving my dog and running into my legs. Behind the counter there was a VERY large dog that began growling as soon as we entered the store. As I approached the counter, both dogs rushed over and corned mine against the counter. The smaller of the two then jumped on my dog, pinning him to the floor in its mouth. I was able to pull him up and out of danger by his harness and leash. The employee then called the dogs back behind the counter with a quick "Sorry." I paid for my purchase and left immediately to check my dog for puncture wounds. My little guy is ok, but that situation was dangerous and unforgivable. At best the shop dogs were rude and out of control, at worst they could have killed my dog in a heartbeat. My dog is very resilient, but other dogs I work with would have been traumatized, and the situation could have ended very badly. I will never shop there again, and I would caution other customers to avoid putting their dogs in harm's way by bringing them into the store. read more

This review is for their products and services only; NOT for their adoption services. We had a great experience here buying dog food. The customer support was excellent, and the man who helped us really knew his stuff about dog food and nutrition. It is by far the best and most knowledgable service I have ever received at a pet store. Besides a wide variety of foods, they also have a great selection of toys and other convenience items (i.e. dog water bottle tops...the kind of stuff you never knew you needed!). read more

That pet store smelled like leftover alcohol. Probably the owner, since I overheard an employee complaining about her drinking. It could be the employees too. Don't really know, definitely don't care. If you need something in a pinch, I guess you could go there. You could also go to any one of the other dozen pet shops in Santa Barbara and get a better deal and no drunk smell. The place is kind of expensive and the service doesn't really make up for it. "Montecito" in the name makes the place sound classy. It may have been one time, I don't know. It's definitely not classy now. Edit: went back today, Aug.6, hoping that it was a fluke chance that the store was smelled like Bevmo. Well, nope. I think it's the employees. Smelled like stale beer and the employees seemed to be in a bad mood like they're hungover. Outside of that, the store is kind of expensive. The stale beer breath smell was not worth the extra price. As it is, I had to lower my rating. Probably in a couple of months I'll go back and give it another chance. I like shopping at smaller stores, but this place makes me want to go to petco. Well, there are other alternatives, but you get my point. read more

I'll do everything for my only one love. Everything she need is here and nice and easy to shop. Can't ask for anything cause its all visible and very organize pet shop. read more

This place is the best in a lot of ways, their loyalty rewards program and access deals being the true standouts, along with a super friendly and helpful staff, and high end products. read more

Lovely pet shop in a great location. I love this shop and what they do for local animals and shelters. Everyone who works here is very helpful and kind. Shop small! read more

I have only used this store for purchasing pet supplies, not adoption services. I have always been happy with the service!! The staff is friendly & knowledgable and has given me good recommendations for cat supplies. They even let me bring back a cone that was purchased for my cat - it just wouldn't stay on his head and they were happy to take it back. I also find it sweet that there are a variety of animals that "work" in the store. A giant dog and a rooster that actually seem to be good buddies! I love this store! read more

I stopped in to get some food and/or treats for my dog, who has cancer and won't eat. When I explained the situation to the two people working, they overwhelmed me with their kindness and helpfulness. They loaded me up with a bunch of free samples and interesting food to try. Five stars for showing such kindness! read more

My husband and I used to shop here before moving up north but always felt the customer service was extremely disappointing. There was a much older woman who was always very unfriendly as well as a 30ish assistant manager who seemed annoyed. Both were very unhelpful and unwelcoming making me feel almost uncomfortable asking for any help. I was so pleasantly surprised when I moved back to town and revisited the store. There was a new younger lady who was so helpful and sweet, Kaylia? This employee went well above and beyond to show me exactly what I needed and offered a ton of knowledge. Prior to this young lady's help I would have given this shop a 1star but she has 100% changed my feelings about the shop and as long as she is working there I will be a dedicated customer. I would suggest making sure the other unfriendly employees do not interact with customers as their poor customer service is sure to drive business away! read more

The older woman who works here is extremely rude, and I would say borderline racist. My brother tried to adopt a kitten here and she told him he couldn't because he is a student. That I can understand since its their store policy. But then he asked if there was any other way he could adopt the kitten and she said it was fine if he had a guardian or someone else to come in and adopt the kitten for him. So I came here to help my brother adopt a kitten, and even though I live on my own and have my own income she would not let me adopt one. She said something like, "are you with that other Asian guy out there?" What does it matter if I am or not? Then she had this very rude unwelcoming demeanor and told me that she wasn't going to let me adopt a kitten. Despite me saying that I wanted to give the kitten a good home and frankly, why wouldn't you want to allow the kitten to be adopted to someone who wants to provide it a good family. Seriously? She was one of the RUDEST people I've EVER come across. read more

This is a great local shop. They work with rescue groups, have the best healthy brands and you can tell they really do love animals, I'll be back! read more

Went here 3 times and each time the person working the register was condescending with regard to how I care for my pets. The selection is made up of the hard-core hippy-dippy stuff, and if you ask for a name brand which they don't carry, they will rudely inform you that they don't carry that because it's "toxic" and they only carry "better" items. Today, in the latest example of this pattern of behavior, I was told that my vet is incompetent for suggesting that I feed my cats Science Diet (which, in case you were wondering, they do not carry -- only more expensive brands, funny how that works...), because apparently the woman working the register thinks she is more qualified than a veterinarian to assess the nutritional quality of food. I won't be going back. read more

These people are super nice. When our dog went missing they were one of the only businesses willing to put up a sign.

I love this place because you can tell the employees actually care about your pets, and they're very knowledgeable. Some things can be a bit pricey, but it's because everything they have is top quality. Thanks to them, my dog is able to eat nicer than I do! I couldn't recommend this place enough. read more

I buy my pet's food here exclusively. They are the only ones I know of in Santa Barbara who stock raw, ground meat for pets - which my pet loves - and the largest variety of high quality, grain-free canned food. Plus, all the people who work there are friendly, helpful, and very nice! read more

I was VERY pleased with the help I received from one of the girls! She was very knowledgable about the types of cat food that I was looking for, for my cat. She even recommended a really good product for my cat having an upset stomach! :) The prices here are a little high but that's understandable considering it's a small local shop and I feel happy to help out a local business. I will most likely get my cat food here again! Meow :3 read more

Awesome pet shop! Manager is very nice and so is her crew. They help my cat since she has allergies to everything. Always nice to be there!

Such a great place to shop for animal supplies!! They had a raffle & my son won a gift basket with several hundred dollars worth of supplies!! We get all of our goldfish & supplies from Montecito pet shop!!! read more

Unfortunately, we cannot recommend this store for rescue pets. Although the contract states that kittens are provided in a healthy condition, ours was not. It had fleas, parasites and worms. It hadn't been tested for feline leukemia or heart worm -- potentially putting our cat at risk. The vet said that our newly adopted kitten had the most unhealthy stool she had ever seen. After paying $200 for a kitten, it is frustrating to pay $300 to then make the kitten healthy -- especially when the contract states "They have been appropriately vaccinated, treated for fleas if present, and dewormed. Our cats are not released to their new homes unless we, the rescuer, believe the cat is in good health." Total lie. The pet shop staff was unapologetic and dismissed our concerns by stating that their kittens "don't come from the best places." I adopted a kitten without a home because it's the right thing to do, and I expect the pet shop to provide a healthy kitten. It's the least they can do, especially when there are children in their store holding these animals. read more

My favorite place to shop when I visit socal. Staff is a bit crazy but I always get good service.

I went to Montecito Pet Shop hoping to buy a freshwater aquarium for my girlfriend that would require minimal space and maintenance. Getting everything right in small aquariums can be difficult, but the knowledgeable staff found me the most ideal species and gear for a successful, healthy set-up. Super-attentive with good customer service. read more