, I honestly left smiling. Not sure I have bale spelled right but was Ayanna or ioanna deserves a…read morespecial shout-out--she was incredibly helpful and kind (and even helped me with my very heavy cat litter, which I truly appreciated!). Everyone in the store today was fantastic. One of the women working there told me about a special if I signed up on the app, and because of her tip I ended up getting a $12 credit for my next visit--such a nice surprise and I'm so glad she mentioned it. The whole store had a genuinely positive energy. I needed some assistance and was a quick response; , people were actually pleasant and engaged. I even got a solid recommendation for cat food for my finicky older cat from another clerk--so helpful. Is the store is under new management because the customer service today was next level. Super grateful... and what a great city we live in. I'll absolutely be back!

Yesterday I gave up on this place, the ONLY good aspect is that its next to Trader Joes. The staff…read moreis always cranky, on their phone, or unavailable. The layout is so tight that their sloppy behavior makes it impossible to shop for things one needs without crashing i to piles of dog food, "caution wet floor pyramids on a dry floor, restocking carts piled up next to the seasonal dog costumes I came in to buy and it stinks. No chew bones restocked, sitting in a box in a pile while the staff is on their phone. The checkout line is five customers long with empty checkout lanes. Go up to the Lompoc Pet Smart to see how its done. The staff actually helps you, its clean, people bring family Members into their store to shop because its fun. I cant bring my dog i to Mil-pas store, its super crowded, dirty, disorganized and expensive. I need to buy food for my dogs but aim done with Petco Milpas, its a dump.

My puppy loves this place he got his shots there and bathed there they really love him also…read morethankyou lemos

I've been to both the Atascadero and Paso Robles locations. The staff is always very knowledgeable…read moreand polite. I was able to obtain tags and have them made on site almost immediately upon order. The team was really polite in helping me find the items that I was looking for. When they weren't in stock at my local store, they called over to another store for me and put it on hold. This was really helpful and save me a lot of time. I did feel like the cost of the item was slightly higher than if you purchased it online.

Matt is sensational! He orders egg food for me on a regular basis, and is extremely prompt with his…read morenotification upon its arrival. This is what customer service is all about. Thank you Matt!

Have been frequenting this pet shop since I was a adolescent buying crickets for my pet frogs. Back…read morein the day they had a live Cayman in the shop, which was always fun to see. So glad this establishment has survived the times, I take my youngest daughter there on a regular basis to pick up crickets for her tiny pet lizard. A true SB gem!

I love this pet shop!! It is nestled and hidden on the Mesa in the Vons and McDonald's plaza but on…read morethe other, OTHER side! They have pet food, products, pet care and aquarium supplies. And you can schedule arrangements to order a weekly supply from them. They supply dog and cat food, feeders like giant mealworms, crickets, blooded worms, large and small feeder fish, live adult feeder/fuzzy hopper/pinky mouse. I was assisted by Sebastian and I recommend him assisting you as he has great customer service, loves his role at the shop and has a lot of knowledge on the types of dog and cat food and feeders! Thanks Sebastian!

Let's face it... Pet lives matter…read more And my experience at this shop Told me they definitely think so! Going to a pet store can be weird because No one really discusses brands And what they mean or what is happening Behind the scenes Lacee was the young lady that helped me She knew the store well This wasn't the kind of situation where you get told Where an item is and leave to go get it. Lacee was full of all sorts of cool knowledge Things I didn't know about for the dog It gave the sense I was dealing with a professional Her customer service was great I highly recommend this shop to one and all for pet needs. I have no reason to go elsewhere as long as their doors are open... Insert smile..

Always nice, helpful, happy to special order products, great selection; amazing to have an actual…read morelocal business to support, instead of an expensive chain store.

Good service, pleasant people. Great variety of nutritious cat food, litter. Easy parking in backread more

I bought a small water pump from aquatic jewels several years ago and it stopped working. I went to…read morethem to buy a new one. They didn't have it in stock and asked me to leave the pump with them so they could figure out how to re-order one. In less than an hour, they called me back and told me they fixed my pump. When I went to pick it up, they showed me how I could fix it. And they didn't charge me anything! They take pride in the service they offer as a small business.

I purchased a salt water and fresh water fish tank this year from Aquatic Jewels. Beautiful tanks…read moreand the store has the most beautiful, vibrant fish for sale. I haven't seen fish this unique and colorful at any of the other local stores. If you have a fresh water tank ask about their ruffle fish, angels and discus. All have been healthy and I haven't lost a single fish. So good to have a store that takes the time to drive to Los Angeles weekly to hand select their stock. Laurel

Pretty disappointed in my short times spent at Dioji. My dog (Jack) and I relocated to the area…read morelast fall. I looked for a place similar to his daycare where we are from and decided to give Dioji a try. Check-in and wellness check was great; he seemed to enjoy the staff and I did too. At pick-up on his trial day, it was explained to me there was an "accident" and another dog was let into the daycare area with canine HPV (dog warts) and were not examined properly so my dog "might have been exposed." Turns out he definitely was exposed and then got the very contagious wart on his mouth which ruined Christmas and New Years plans because when you have it, you shouldn't be around other dogs. Of course Dioji couldn't possibly be expected to help with the situation. He has a couple more visits in late winter after the wart fell off and he was no longer contagious himself. The visits were fine, though he didn't get photo report cards like they promise. Fast forward to two weeks ago, another "accident." I dropped him off in the afternoon for a half day. He was there for less than an hour and I got a phone call that he threw up but they did not know why. They believed that he may have just been too hot so they separated him. I told them to call me back if he did not bounce back and I would come pick him up. They did not call back so I assumed he was fine. When I picked him up at the end of the day, the person at the desk went back to get him and gave no indication that there was a problem. Then another different staff person came to greet me and tell me that my dog was "maybe" stung by a bee, and "had a little allergic reaction" but they looked for the stinger and couldn't find it. How do you find a bee stinger in a brown dogs fur?! My dog comes around the corner and looked like Thing from Fantastic Four, clearly shaken up. They also gave him Benadryl but didn't know how much. One person said the reaction had just happened, one said maybe it happened a while ago when he threw up. He was clearly having an anaphylaxis reaction, and I was not called or told until I came to pick him up. I called the vet immediately to get their advice, and they told me to call the daycare back to find out how much Benadryl he was given so I could monitor his care. Magically the staff now knew how much and then I got another (third) story about what or how it happened. Let me be clear: I do not blame them for a bee getting into the park. This review is purely based on the care or lack there of in a serious situation and that the stories kept changing. On top of that, I was charged for a full day that day instead of a half day (timestamp in 1:18 pm and timestamp out 5:17 = 3:59) based on my account receipt. Four hours or less is a half day. There are never "adults" there to talk to about what happens if there is an issue; it is all college age kids working part time jobs. In both of my situations, no one would take ownership over what happened and they have no idea what to say when confronted in person or on the phone. I'm not going back to Dioji, I'll try other options. FWIW, the 2 stars are because there has been staff person who has been great to talk to (Jake maybe?) and because of their flexible hours, multiple locations and toy/food options available.

We put our pup in for the day while we were out exploring Santa Barbara. The staff was great with…read moreour dog and let her hang out with them a lot since she's more of a people dog than a dog dog, ha. They also gave us a heads up that she seems to bark when she is bored. It was a useful bit of info to know! She seemed happy when we picked her up.

I'm a regular fish supplies shopper at this store. But this time my mom and I stepped out of the…read morestore with an uncomfortable and upsetting feeling from a white girl at the fishes area. (obviously racist) Today I stepped in with my mom looking for some supplies for my fishes.. We were wandering by the fishes area looking to find what we needed, we saw a white girl worker there but she didn't even hesitate to ask if we need something. I was talking in Spanish to my mom because she doesn't speak English, and I mean, that's wouldn't be an impediment to have helped us if I already asked her some questions before. At the moment we were on line to pay, she was attending a white guy, but at that time we paid, other person attended us. The second time we came back to get 3 fishes she was the one who attend us to get them. Once I had chosen my fishes she only took the bag with the fishes and headed straight to the counter without saying any word like "do you need anything else?, or can you follow me to the counter." My mom and I were confused, when we headed the counter she was the one who attended us at the counter this time. And the thing is... you know what was the difference between the white guy who she attended first and us? She was completely indifferent to us, she did not even said a single word to us except for asking me my phone number and that's it. Instead, she was using her phone and giving us her back, and nothing like "it will be with cash or card?" Unlike, with the white guy she had greeted to and was so nice to him. When we left I didn't say anything but mom noticed it and told me that I shouldn't come back to buy at this store again. This country is already messed up to Latin people lives with the government that their citizens chose, (not everyone) and you go out and make others feel worthless. Yikes petco, I know you care about the pets welfare, but remember that your customers are the ones who look for them. Watch out for the workers you hire.

kierra was so sweet and helpful she knew every answer to my questions and she was very informative!read more

Easy to visit as walk ins. Sweet place to spend an hour or so. Easy parking out frontread more

Love this place. So many beautiful birds and grounds. Nice selection of food and staff very helpful…read morein answering questions.

Wonderful place. My dogs get excited every time we drive by. The staff is the best they love dogs…read moreand take the best care!

Camp Canine is awesome! The staff were extremely helpful and accommodated my last minute request. I…read morelove that they have outdoor and indoor areas which are a real home for my fur baby! I highly recommend and they are my go to in Santa Barbara!