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Riverside, CA

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Petco

2.6 (138 reviews)
Open • 9:00 am - 9:00 pm

Services - Petco

Private dog training

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I want to preface by saying the worker that was completing my purchase was fine. This review is based off the other lady (taller) that worked there as well as petcos policy. I went today (02-15-26) around 12:15pm. I went in and was going to buy these ear drops. I asked the worker who was helping me if they price match. She said ONLY petco. Perfect! The item in question was on sale on petcos website. Then she said I had to give her my number to get the price match! I was reluctant because I don't want emails. She said we could skip that part. Perfect! I show her the exact picture attached. She says it says only online. I say oh, there's two discounts only one says online. She says it's petcos policy. I said ok.... So if I order this for pickup and come back in an hour... I could get the discount then? She says yup! I tell her how it would be an inconvenience to have to come back when originally she said they could price match. The taller lady I think wearing glasses (I say I think because not once did she ever offer a solution or help me) hears me say that and says "if you get emails you should've gotten that" while she's walking around. Never stopped to explain or anything. I tell her how I didn't want emails (remember I had already said that to the first worker) and she's like "yup! Only online" as she's still walking around. I tell the worker who's at the register with me it makes no sense and the other worker is still talking as she's now walking away and in the most condescending way says "have a great day thanks for stopping by" as I'm still completing my purchase. I'm like wow she's rude I don't want to come back here. The lady asks if I want my receipt I said no and quickly left because of how uncomfortable the taller girl made me feel. If I absolutely didn't need the item, I would've left without making a purchase. Her attitude was 0-100 and I wasn't even being helped by her. Such a weird and odd interaction hopefully she doesn't treat guests like this on a normal basis.

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11 years ago

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9 years ago

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Petco Support

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13 years ago

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8 years ago

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Petco Support

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9 years ago

I'm giving this store 5 stars because Trevor! He's awesome and beyond helpful and he knows his stuff for sure.

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13 years ago

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12 years ago

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10 years ago

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11 years ago

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13 years ago

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10 years ago

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10 years ago

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9 years ago

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14 years ago

They're improving a bit. Aquarist section is still understaffed. But they have more employees now, it appears.

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12 years ago

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11 years ago

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8 years ago

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15 years ago

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Page 4 of 4

Ask the Community - Petco

Review Highlights - Petco

“Very knowledgeable, pleasant, patient he made the class fun and helpful for us and the pups.”

Mentioned in 2 reviews

Read more highlights

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Petco - petstore - Updated October 2026

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