This review is for grooming for Karissa (sorry if I spelled her name wrong.) She is absolutely wonderful with our very scared dog. She is so sweet and loving with him and she is so accommodating for us as well. We highly recommend her to anyone looking for a groomer. She's the BEST! read more

I'm giving a 2 stars rating instead of only 1 star because I like the dog trainers at this Petco Porter Ranch location, but I'm never going back to take our 8-month old labradoodle there anymore for grooming. The 2nd to the last time we were there for grooming, we requested them to trim just an inch off our dog's hair which they did for no extra cost. However, they forgot to do the sanitary trim, belly, and some parts of the legs. I let that go because it's too much of a hassle to go back and complain. Then during our last visit for our dog's grooming, I requested the same cut and I was told that I have to pay an additional $41 for a scissors cut on top of the $47 bath with hair cut service, so it's $88! The person who checked us in (not the actual groomer of our dog that day) said that I was billed wrong last time by someone new and didn't know about the pricing. Let me tell you that she was not a pleasant person to talk to. Her demeanor was borderline rude. Anyway, I told her that they missed doing the sanitary trim, etc. last time and she looked at our dog and said that she doesn't see it. Of course she didn't see it at that moment because our dog was sitting down. We opted for just the trimmer cut down to 1 inch so we don't have to pay the extra $41. When we picked up our dog, the same rude person told us that we'll be charged with just the bath service because they couldn't finish trimming the lower parts of his body. She said our dog was snappy and bit the groomer so they stopped because biting is unacceptable. I get it that our dog needs more training and that he appears to be scary when he gets irritated because of his large size. He's not fond of grooming/brushing like he tries to bite the comb, but he likes to bathe. When they said that he bit the groomer, I felt bad for her but it probably wasn't a hard bite that breaks the skin but a kind of bite to just give her a scare so she'll stop grooming him. I should know because I give our dog weekly baths, blow drying, ear/teeth cleaning, and hair combing myself in between our trips to the professional groomers. It just takes patience, treats, and some tricks to get our dog distracted to get it done. I asked if they were not able to trim his nails as well just so I know, and the rude lady confirmed in an annoying tone "We didn't trim his nails too because your dog bites!" It's the way she talked to me which was irritating. I'll just try other groomers in the area who can handle big dogs with care/love. I wouldn't take our dog to Cruella de Vil like I wouldn't have a mean babysitter for my kids. read more

DO NOT TAKE YOUR DOGS HERE!!!!!!!!!!!!!!!!!!! I have been taking my dog here for 10 years but this stops now! The grooming manager's name is CANDICE she is very rude and not helpful and the other girl's name who is rude is APRIL!!!!! I took my dog yesterday and she has her eyes all red and a cut!!!! I will not be taking my dog here anymore!!!!! Now I have to worry about taking my dog to the vet. read more

The manager was very rude and said just because we were already helped that we cannot ask a question. There are no people on the floor so what's the point of being there to 'help' if they say you can't be helped anymore? Next time we are going to the one in Northridge. read more

There are some good things about this place and some bad things. The worst department at this location is the groomers. They do not know how to handle difficult dogs. I know it might seem like a lot to handle, but with a little patience the dog would not be so difficult. I took my dog there to get his nails trimmed. They were only able to trim the two front paws (it took a team of two girls to do this). He wouldn't let them get to his back paws. He kept on trying to bite them. They tried putting on a muzzle but he wouldn't let them do that either. Then they charged me the full $10 even though they did half the job. I thought to myself this is a learning experience for me. My pup is still learning and I need to work with him more so that he is used to others. But then, I came back a month later and the same lady was there and happened to remember us. She then went around telling everyone who worked there that we had a difficult dog and he's impossible to groom (get his nails cut). I didn't appreciate this- don't bad mouth my dog. Afterwards, another lady thought she could be rude to us because we supposedly had a dog that misbehaved. It was unprofessional to talk this way to me and it was unprofessional to not cut the nails and it was unprofessional to bad mouth my dog. After the rudeness, I took my dog to the Petco on Chatsworth St. I gave them a disclaimer that my dog is nervous and will bite but he desperately needed his nails cut. I recommended they use a muzzle before they start so he would be more manageable. Notice how I tried to make it easy on everyone. I don't want my dog biting them. I came back 15 min later and they told me he's all done. I asked if she used a muzzle and she "No, he was a little nervous but we didn't need one". This is a huge difference and now I'm more than convinced they don't have enough patience (or know what they're doing) at the Porter Ranch Petco. And it's disgusting how they blame my dog for it! The rest of the staff is pleasant overall. You can tell they love animals. They training isn't the best. I would've liked more behavioral training and the trainer said that once the class was over his behavior would change. But really, my pup just learned some tricks because he wanted treats. The best part of this facility is the Puppy Kindergarden they have for free every Saturday. It is always worth going to this place. My pup always has fun. I will definitely be coming back just for this. I definitely recommend this to everyone. THe trainer is on site and will break up any aggression, but there is hardly any. All the puppies just play together. But I'll be looking elsewhere for training and grooming. read more

this place is a joke, (porter ranch) i went in there to buy crickets and boy @ $2.50 a doz. I just turned around and walked out. that would have been over 200% more than i have ever payed, if this co. is gauging people on items like this, how much are they ripping you off on everything else? no wonder these places are opening on every corner... read more

Grooming: I would highly recommend this place 4ur dogs/cats.Took my rescue dog there & the ladies walked me by step by step.Pointed out the tub & drying areas.Told me exactly wht my dog needed done & didn't try 2take Advantage of my wallet lol gave me advice on the package deals they have.They have only cats 1day & dogs on another.Supper calming 4both cats/dogs from wht I've seen cause I just walked in 2get my dog done & it was on a cats day.Then when I went 4my appt it was still a very much calming & quit area 4the animals. The ladies R wonderful there & when I took my dog outside u can just tell he luved/felt so much better with he's nails clipped & hair shaved.My dog was n bad shape when I got I'm big knots of hair all over him n his nails curled 2the point where it made circles.Idk how they did it but they did & made him a new dog.Luv this place & have bin going 2this place 4a lil while & have no complaints.=) read more

Staff is always very friendly and the they carry a healthy group of small pets. I mainly go here for reptile related purchases like heat rocks and environmentally safe glass cleaner. read more

Had been taking my 2 year old shi tzu to this groomer for about a year after we rescued her from the pound. She is the sweetest loving dog I've ever had and loves people. Everything seemed very good for quite awhile, when I noticed she was beginning to get fleas. Only after her grooming did I notice them and treated her with flea medication. The next grooming a month later, everything seemed fine until again I found fleas. I called and told Elizabeth that I found fleas coincidentally after each grooming and she told me it's impossible for her to get them there. I thought I was crazy so I brought her back there the next month and Elizabeth said " you were right. We had a flea infestation but we've cleaned everything up so this grooming, we won't charge you for the extras you requested." I was very relieved . The next month, made an appointment at 1 with Elizabeth and felt confident. t 4:30 pm, I called to ask if my dog were ready and they said 1/2 hour and she will be ready. I arrived at 5 and to my disbelief, she still wasn't ready. I was not happy, but I thought she would be ready any minute. Paid for the service and went back into the waiting area and was told 10 minutes more. As I became more and more disgusted, I noticed the reflection of Elizabeth and my dog in the glass window and she was clipping her face and after (5) hours of waiting in a cage, she still wasn't done and was getting tired of it. Then Elizabeth "yelled" at her to STOP IT! And that was the last straw. I got the manager and told her together my dog out of there right now. It was now 6:30 pm. All other dogs that had come in after mine were all done long before mine and I think that borders on abuse. I asked the manager for a refund and would never be back. As a matter of note, my dog after all that still was not dry. A few days later, the scratching started and low and behold, a flea. What a nightmare!!! read more

petco training is amazing... If you do decide to do pet training their do it with the trainer amie she is magnificent.... Grooming is the very opposite, my puppy was VERY fluffy and I wanted that just not as much.. next thing you know they shaved him.. I am so sad and want my fluffy puppy back they do not listen and do what ever they think they think looks good.. anyways never going back their again... read more