Male dog groomer was extremely rude and unprofessional. Seemed like he hates his job.

This place must just have terrible management. I walked in a few months ago and was shocked at the state the store was in-- it literally looked like it had been ransacked. Stuff all over the floor, employees were literally stepping over it. I then noticed that a lot of the shelves had things thrown/piles on them with no organization. Employees weren't saying a word about it, just carrying on as if it was normal. I overheard a customer asking if there was a big sale or something happened and the employee simply replied, "No, it just gets messy sometimes." Fast forward to yesterday, I walked in for the first time since then, and it was less messy....but still quite messy. Certain shelves still had things piled on, some of it on the floor. I was looking for bully sticks. I found the aisle where they had their bins of various dog chews and bones, and they were almost completely empty. On the next aisle I found bags of chews and bones hanging up, but realized that not a single one had a price tag on display. All the price tag holders were gone. Whoever is managing this place clearly could care less about the place being clean or organized. I've lived around the area and been there enough times too that I can say they've always been low stocked when I've been there too, it's not even a more recent thing (which I would understand). Kahoots down the street is a much better option and never disappoints. read more

Walked in there with my two daughters and couldn't help but to sense the smell of really old pet litter. Later asked for some help from the manager Brad who was completely rude. He seemed like he wasn't interested in what I had to ask and acted like he had no time for me! Later heard him yelling at one of the employees and was cussing at them with no respect towards anybody! Really bad experience here. Wouldn't come back. read more

The manager "Cassidy" with the bright blue eyes was the most AMAZING!!!!! worker at petco. She genuinely treats the animals well, and all the animals loved her. She really cared about the shop and her animals and it's something I have never seen in any other petco. SHE IS AMAZING!!!!!!! read more

First off I am rating this a one star just because there is no hate it button! This afternoon I took my 5 month old Pomeranian puppy to the groomers at this location and honestly I am furious with the lack of professionalism ! The groomer at first when I took him in he was very rude and looked bothered by my questions (which obviously I asked because it was my first time taking my puppy to get groomed there) I showed this guy a picture of the famous "bear cut" which my puppy already had and needed a trim , and asked him if he had done that cut before and said he has. I left him there at 2:00pm , later when I noticed it was already 5pm and nobody has called me , I immediately called and someone said the groomer was barely working on him. I picked up my puppy at 5:30pm and this is the cut he gets. I am so upset!! Now I question myself, are they really qualified to deal with animals? Are they trained properly to be groomers? Here is a picture of before and after of my little puppy ... read more

Petco - Second picture is what they call "their bear cut" - Pet Stores Near Me - Porter Ranch, California

Horrible experience. I drove far out of my way to this petco so that I could pick up an item that I ordered online. This was the only petco even remotely close that had the product so I made sure to purchase it as soon as I saw it. When I arrived to pick up my order I was told that my order had been canceled before I arrived because they sold it to someone else. Although I was refunded I was not offered an apology or any other type of compensation such as a be our guest coupon. As a former employee of Petco I was really surprised by the lack of service. read more

It's clean and nice, but one issue I have is that you can never find a staff member when you need help on something. There is always one or two at the register and it seems like the rest are hiding somewhere... I'm glad they carry Natural Balance and Wellness, which are probably the only good brands of pet food they carry in the entire store. And, of course, the care sheets. Their smaller animals are kept in clean environments. None of them seem sickly or show any signs of stress. I'm also glad they host adoption events, which I know every large chain does. :) I always try to donate when I can. One thing that does miff me is the "Designer Dog" books they have... But that's another matter. Overall, they have what you need - just good luck finding someone to answer your questions. read more

Super nice and clean pet store. Nice selection of beta fish. I came in looking for a small toy for my little girl and found one for 1.50. A cute pink fluffy bunny. Not bad! Employees are nice there too. And I like how they gave back to homeless pets! read more

Petco - Mimi's new toy! 1.50 not a bad deal - Pet Stores Near Me - Porter Ranch, California

Please give Kim a raise. My dog ran out of food on a Sunday afternoon and the earliest I could get to Petco for more was later that evening. It was 7:01pm and I found her locking the door because (I didn't know) they closed at 7pm. I asked her if there was any chance to purchase a bag of food fully expecting to be turned away, but she let me in and checked me out, all while being very friendly. I know she didn't have to do this so I'd like to thank her and Petco for helping me a great deal. read more

Dear Petco at Porter Ranch, I've been a proud pet owner and have been coming to this location for my dogs grooming + haircut for the past 4 years. My dog is 5 years old - so ever since I've had her I've been bringing her here to this location with no problems. Until a week ago... The woman who usually cuts her hair is gone (her name is Ashley) she was so sweet and did a fantastic job. That's why we kept coming back. We called and made an appointment - they cancelled the appointment with out notifying us. We rushed to get her there on time only to find out they weren't able to take us in. When we asked why they didn't call they said they only called some people. What does that mean some people? Why aren't you calling everyone? I should've know there was something wrong from that point but I gave them the benefit of a doubt. There was a new person named Dominique who took the appointment. After two hours I dropped off my dog he called and told me that my dog bit him and that he was not able to finish her haircut. I immediately apologized and rushed over there with my mom to see what happened and if everything was ok. When we got there our dog was really happy to see us. Dominique told us he didn't have any marks and that he was fine but he wasn't able to finish her cut because our dog was being aggressive. He gave us a coupon and told us we still needed to pay for it. I need to mention my dog looked crazy - she had the top of her body shaved and the rest was all long. He also said he cut her nails and cleaned her ears. Anyway we walked up to the register to pay for the ridiculous service UNTIL I NOTICED there was a huge CUT on my dogs LEG!!! She was bleeding and it looked like it could get infected... So let me get this straight you cut my dog and blame her for biting you? You don't know how to do your job and LIE to us about what you did and make us pay for it? We were loyal customers and you broke our trust. I also failed to mention he said the dog must have been Traumatized by a previous groomer. What the hell we have been bringing her to Petco all these years!! We asked to speak to the manager and he of course wasn't there. I left my number but did anyone call? OFCOURSE not! I'm very disappointed with the service and low quality people here. If you pride your huge corporation to service pets then make sure you hire the right people or do a good job training them. I didn't pay for the cut and I will never return here for anything ever again!!! I'm glad my dog is ok and hoping they didn't do anything worse! I took my dog to another groomer and didn't have any issues. They also told me that the groomer at Petco never cut her nails. So I guess Dominique lied about that too! What a JOKE! read more

Petco - They cut my dog and lied about it. Do not bring your pets here. They are very unprofessional and should not be handling dogs. - Pet Stores Near Me - Porter Ranch, California

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I am extremely disappointed with the service I received from Petco! I took my dog for grooming, bathing, clipping nails and brushing his teeth. First, since I was seven minutes late, they did not want to take care of me anymore. I had to ask for the manager to get an exception done. Not the best first impression at all! Ashley at the front seemed not to like her job as she looked indifferent. No personality at all! After 5 hours I finally received a call that my dog was ready. He was kept in a small cage, no water and no food. Once I got home, he was drinking almost his entire bowl of water. I will not return to Petco for sure. Just awful! read more

I went in to buy a guinea pig. The three workers who helped me out really helped me out. By scanning what I needed to buy (A cage, bedding, food, chew toys, the guinea pig itself) using the online discount, I saved a ton of cash. And was so happy to have a new furry friend. All the guinea pigd looked healthy and in shape. I had been reading up previously on what to look out for and they all seemed in the clear. It was honestly hard to choose. I finally did indeed choose one though. I chose a female guinea pig . I named her Shaka. She was on sale too! That was awesome. My experience at Petco was a delightful one and a bag for my buck. read more

Took my 2year old maltipo for grooming , he wanted to leave the place badly when he saw me, I took him home and he doesn't want to walk anymore, looks like groomer abused him, and keeps turning back to bit his tail , I can't see my super exited dog turns to be quit dog after grooming was done , never take him there anymore . read more

Horrible no help to help me on black Friday , John the floor manager basically told me to wait , how can u have all these specials and no staff I waited like 15 minutes because I kept going to the front and asking for help. When he did come and help us my husband said he smelled like booze , Petsmart next time. read more

Potential customers don't ever come here! the worst place for your pet to get groomed. I went there to get my dog(shih tzu) a groom, 4 hours later I went to pick my dog and my was fully shaved. my reaction was like WTF!!! I didn't ask for this. I'm sure that I never ever bring my dog groomed at petco. $42.00 not worth it. now winter time is around corner and my dog is going be cold read more

Very helpful staff at store and by phone. Got guinea pigs and Lanette was very helpful and have lots of patience answering questions I had specially my kid. Not to busy which was great... Definitely go back. read more

I was not impressed when I stopped in to snag a birthday gift for Snowball, my nephew's dog. The cashier seem to be bothered that he had to ring me up... In fact, he seem to be bothered by his own presence at the store. Very poor customer service. read more

Best place to get your dog groomed. They are very friendly and professional. I've been to many other grooming places and I always have to end up fixing the haircut myself afterwards, but Petco in Porter Ranch consistently do a perfect job every time! read more

My Husband and I were shopping for fish and Coby the gentleman who was in the fish department was very helpful he gave us a lot of information about fish care and the proper way to feed and take care of him. He was great and that made this a great experience. read more

The staff seems to be mad at the world!? Very unfriendly. No one feels like answering questions, and when the have to go to another section to show you something, they let you know, how much work that is and that you bothered them. Will not be going back read more

I went to the porter ranch store because I was meeting someone for lunch in the shopping center and I was early. I accidentally picked up some doggie conditioner instead of shampoo by mistake. Not Petco's fault... I just didn't read the label carefully enough. Anyway, they don't have saltwater fish like the Santa Clarita store does. Since I don't work in this area anymore, I probably won't be a regular. It s nice and clean like most of their stores, and the staff is usually friendly and helpful too. read more

I always have a good experience with the groomers, but Kathy is who I always ask for; she's so good with my dog, who's nervous around strangers. read more

I had to update this review to include a recent grooming experience we had with our 9 year old German Shepherd. First of all hes a pain. Doesn't like to be bathed or brushed. We took him here because frankly I don't trust most groomers. I like that the groomers here are behind clear glass so we can see whats going on the whole time. Bottom line is he came home clean, and well brushed out. All of his excess coat was gone, and he was happy. We were charged 39 bucks, and it was well worth it! I will come here again for sure. The staff were also very pleasant. read more

Clean location very organized and friendly staff. What is not to like about Petco?!?

Stopped in Petco today as I was having trouble locating a product elsewhere... The cashier greeted me as I came in but understandably could not leave his station to help and I asked him to point me in the direction of the product. I ended up being helped by Victor, the manager. They had exactly what I needed! My experience was easy, fast, helpful and done with a smile. Definitely would recommend making this your one stop shop for all of your pet's needs:) read more

never again will i take my pomeranian here! today my boyfriend drop her off for grooming and was ask how short to cut the hair. he told them a bit short and leave her puffy. they cut it so short that i hardly recognized her. plus they gave her a regular bath which i couldve done myself at home. her hair was so uneven and it look horrible!!!! when i took her to petsmart for the first time grooming they used the white shampoo for her hair since shes white and also gave her a bath with the chi shampoo which left her smelling good for weeks. this place just gave her a regular bath. if i could give them 0 stars i would. i dont recommend this place to anyone!! keep in mind my babyy is only 2 pounds how hard could've been that they messed up her hair. read more

Employees are Always helpful and everything is easy to find. I'm a frequent customer. Never had any issues.

I am very particular about where I take my sweet, lil dog for grooming. Petco Grooming in Porter Ranch is a perfect example of a grooming place with the friendliest, most competent groomers. They accommodate my requests and are motivated to make me happy. My lil gal comes out so cute, just the way I like her! read more

I love how they communicated with me, I was so worried to leave my puppy because it was going to be his first haircut and I didn't know how he would act. Also I had an appointment the groomer that groomed my puppy is Cathy she called that same day at around 12pm and asked if I can bring in my puppy earlier than the scheduled appointment because there was a sick call, which worked out fine because she got to spend even more time with my puppy which is important that way they get introduced to the grooming process. Loved her!!! Will definitely be back! I recommend Cathy! read more

This petco had a very friend staff who cares about animal. I was there looking for cat food for my elderly cat and one of the staff people were very helpful. My cat was having trouble with keeping her food down. I wanted some cat food with low in protein and the clerk there was very sympathetic to my cat being old and knew what what kind of cat food I needed. All in all, I had a very pleasant experience at this petco. read more

GREAT PLACE, the cashiers are really helpful, they helped me find all the necessities for my dog and all the other staff is really helpful also. thank you petco porter ranch! read more

Thank you Karissa!!! Best groomer ever. My dog is very sweet, but very tentative with strangers. Karissa took the time to make her comfortable (Maple was licking her hand in less than 3 minutes!) and was able to groom her and make my girl ok with the whole experience. I also noticed that the room was very clean and well organized. Thanks again. read more

The store is pretty well stocked and the employees are always glad to help you out. However, I do find that the store is not as well lit as it used to be when I went there for dog food and toys. But other than that the store is pretty well kept. read more

I'm a dog lover at heart so I love visiting the store. Have bought a number of tropical fish as well. The staff is very knowledgible and the store clean. Could use a little more help but overall a good experience. read more

Petco groomers are pretty good overall, but Jalen at Porter Ranch is fantastic. He truly seems to like my dogs and cares for them. We couldn't be happier with the service we get from Jalen. We have three (big, medium, small) dogs. read more

I came in here to get my new addition a belly band which I found. I went up to pay and Maria was on the phone. I had to say something for her to acknowledge me and she didn't even greet me or anything. Just rang up the purchase and bagged it and gave it to me. She's lucky I didn't reach over the counter and punch her...stupid bitch. Eff you Maria! read more

Wow this place really pissed me off the last time I brought my dog for grooming. Ericka is so unprofessional it doesn't take 3 hours to give my dog a bath. I specifically get early appointments because I don't like my dog being in a cage for so long. And then they give me an attitude when I go there to get my dog. DONT GO HERE read more

I went in there today to get some cat stuff for this feral cat who adopted me. I needed help and Kevin the manager saw that and he really helped me and listened to me and even walked me out with the stuff. He even found some coupons! He saved me money. He made me feel so much better. I wanted to cry before because everything is so expensive. But he really helped. His customer service was amazing and it was exactly what a neighborhood pet place should be. I will be returning again soon. He made me calmer and really happy about the choices of cat stuff and suggested great things. read more

Service is so bad. You have to wait 10 minutes to find someone who can help you. Very rude staff and unhelpful. Also prices are higher than petsmart. Pet smart has better service and better prices.I will never go to this petco again. read more

The worst! Customer service is poor! They don't answer your call, you need to call three times in order to get a live person on the other line. I called for a simple peddicure for my pet. As it happens, I found out that if your pet is new to Petco, they Require a rabbis proof in the form of a document, that they call "physical proof" that your pet has the vaccine. This with the purpose of protecting other pets, which is understandable. The problem comes when you are told that if you don't have the document that contains the pet's ID, it's not enough to show evidence with just the collar rabbis token that contains the pet's ID and it's not enough to see the information inside the pet's microchip! So I asked: My pet has all the vaccines including rabbis, but please answer my question and entertain my curiosity, so if I were to have a new pet, where else can I get the vaccine other than in a pet place like yours? The lady on the phone said: Oh! well! You need to get it from a vet. So I asked, "Do you have a vet? She answered "yes" so, what you are telling me is that you have the worst customer service there is over Petsmart.... I would never trust my pet to Petco!!! End of conversation. I DO NOT recommend them! read more