Clean store, we always find what we need here. Love that we can order in the app and pick up within an hour. I do wish Petco would update their website that this location does not do the puppy play date since they have no trainer. Other than that this is our go to for all of our puppies needs. read more

Petco - Dog - Pet Stores Near Me - Porter Ranch, California

Absolute Disregard for Animals, Zero Accountability, and Predatory Billing Taking a pet to be groomed is built on trust--much like leaving a child in someone else's care. Today, the Petco in Porter Ranch proved that they are completely unworthy of that trust. What should have been a standard bath, brush, and nail trim for my daughter's 9-month-old puppy turned into a masterclass in incompetence, neglect, and outright deceptive pricing. To start, we picked up a dog that was still damp, smelled like it had barely been washed, and hadn't even been brushed. But the real failure was the nail trim--the primary reason we brought the puppy in. Nobody bothered to tell us it wasn't done. There was zero disclosure or voluntary communication. When we asked, the groomer offered no explanation and suggested trying again while we watched through the window. What followed was horrifying: due to a total lack of control and abysmal technique, the groomer allowed our squirming puppy to fall off the table. Rather than managing the animal safely, she simply gave up and passed the buck, directing us to their in-house vet clinic. The indifference only escalated from there. The person behind the vet counter completely ignored us, offered no greeting or "I'll be with you shortly," and walked into the back without a word. We had to ring the bell just to get her to return, only to be met with an attitude that we were an inconvenience because they were "in a hurry to close." When we explained why the groomer sent us, we were told they couldn't trim the nails unless we were existing customers undergoing a full, paid exam--essentially using a failed grooming session as a shameless sales funnel to hijack our pet's veterinary care. To top off this utter disaster, the non-itemized bill at checkout still charged us for the full-service package--including the nail trim they failed to perform. When we challenged the charge, the cashier handed us off to another employee who mumbled, disappeared into the grooming area for 15 minutes, and returned to offer a paltry 10% discount without a single word of explanation or apology. A 10% discount doesn't even cover the cost of the service they failed to deliver, let alone account for their deceitful attempt to overcharge us. Every single employee we encountered was distracted, disaffected, and entirely ambivalent. If this is how they handle animals and communicate with owners directly in front of us, it makes you deeply fear how these poor animals are treated behind closed doors when customers aren't watching. Avoid this location at all costs. They lack basic handling skills, exhibit complete customer service apathy, and run a dishonest operation from the grooming salon to the front register. read more

So this is happened before I schedule it. Then the Groomer is not gonna show up so I need to reschedule it and then it's like oh confirm your appointment so then it's like we'll offer you a discount. I don't understand. It's all very confusing time for me to find a private Groomer. Definitely poor Customer Service. read more

Petco - I'm confused. They gave me the total runaround you canceled. No show up at 10. Will offer you a discount. - Pet Stores Near Me - Porter Ranch, California

I've been to many Petco's and this one is very nice. It seems a bit smaller (not sure if that is the case) but still has everything that I need, every time. It is always clean (even the carts feel clean) and the employees are always very helpful. There is plenty of parking so you don't have to worry about that. My cat (Stormy) is always happy when I return from a visit here. I will be returning! Enjoy!! #jsho @mr.stormy.the.cat read more

Petco - Stormy @mr.stormy.the.cat - Pet Stores Near Me - Porter Ranch, California

Nice and clean location. Plenty of parking. Theres a lot of freshwater plants that are very well taken care of. The tissure culture plants were in good shape. Not dried out or melted like other locations I've seen. Fish seem to be well taken care of as well. Also saw a beautiful male king halfmoon betta. Never seen that before. At least not at a Petco. read more

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First off, both my sister-in-laws took my dog to this location for grooming, and we specifically requested just a small trim. Instead, he came out completely shaved, looking bald, and far from clean or fresh. The service cost $120, which was absolutely not worth it. To make matters worse, my dog was being choked during the grooming process -- which is completely unacceptable. On top of that, we paid for the "Fall Package" but did not receive all the accessories that were included. I would not recommend Petco to any dog owner, especially this location. Shame on this place -- it should be shut down. If I could give 0 stars I would. The groomer was a younger white woman with short black hair and glasses. read more

Petco - My dogs terrible haircut - Pet Stores Near Me - Porter Ranch, California

I've been taking my dog to Petco for grooming for about 2 1/2 years. After having a great experience at the Northridge location, I returned to the Porter Ranch Petco once that store closed, and this will be my last visit. The groomers here don't seem interested in connecting with the dogs they care for. My dog was visibly anxious, and instead of helping to calm her, the groomer completely ignored her. Against my better judgment, I left her there anyway. When I came to pick her up, the process was a mess. I waited around ten minutes with no one available to bring out my dog. The cashier couldn't leave her post, asked me to find a manager, and I wandered the store before anyone helped. Throughout the entire situation, no one apologized or took responsibility. I won't be returning to this location and will be finding a new groomer who actually provides professional, caring service. read more

Vertco Care. Stay away! I took my dog ​​for an eye check-up. First, I paid $95 for the visit. They performed a corneal stain test on his eye, which I never saw what they do. They took him away for 4 minutes and they take him out from the room exam telling me they could do other tests, which they were talking about costing over $400. Besides the $95 visit, they gave us medication for the eye that didn't work. They scheduled an appointment for a follow-up in a week and told me it had worsened, I can tell that and I don't charge for that which is why I brought him in. Then they started talking about prices again. I decided to continue with the medication they "gave" me, knowing that this is not the right place. I paid $210.the first day, the next visit with the 3-minute "exam" was $73, totaling $95. Nobody told me I would have to pay for a follow-up. This place doesn't care about your dog; all they care about is money, taking advantage of the fact that you love your pet. I will never go back. I made an appointment at San Fernando Pet Hospital, which I should have done a long time ago. I paid $122.00, and seeing how they treated my dog, clearly seeing the exam they performed in my presence, and receiving the correct medication--the exam cost me $45, while Vetco charges over $200. If you're truly looking for a professional who understands your pet's condition NOT just taking about money, please seek out San Fernando Pet Hospital. Dr. Ken Lian is a veterinarian with ample experience. read more

Petco - Example from San Fernando Pet hospital real place for your pet. - Pet Stores Near Me - Porter Ranch, California

This store has a lot of nice things about it. 1. The fish seem like they are taken care of better than many other locations I've visited. Their water is usually clean and the fish are active. I hate how at other pet stores I see so many dead fish, or fish in filthy water, or fish that are in the process of dying with no one caring. The fish here usually seem like they're doing well. I still dislike that many fish are stored in cups and I think this should be illegal, but at least the cups have clean water. 2. The aquatic plants here are healthy, bright, and in clean water. They're much better than at other places. 3. The location is nice. There is free parking, nearby shopping and restaurants, and good scenery! 4. The prices are lower here than at many other places I've been. This includes for four-legged creature supplies and also for aquarium supplies. The negatives... 1. The bathroom is kept locked. It is kinda awkward to go ask someone to unlock it. Is this really necessary? After the long drive here, I certainly have to go to the restroom, and it's uncomfortable asking a worker. 2. Some workers have been grumpy. 3. There have been many aggressive dogs and irresponsible owners here. The dogs have viciously barked and lunged. I think it would be nice if employees or management would intervene in these types of situations because I didn't feel safe. Overall though, I really like this location. I like seeing the fish and plants taken care of, the low prices, and the free parking! read more

Edit: Just to clarify, my dog is not on any medications. The disclosures noted were mild arthritis and a possible heart murmur--neither of which are currently being treated or formally diagnosed. I want to ensure the situation isn't mischaracterized, as I fully understand the importance of safety. My frustration came from the delivery and lack of prior communication, not the policy itself. Additionally, the staff member accused me of contradicting myself when I explained that my dog's heart murmur was not a confirmed diagnosis and that she's otherwise healthy. She said this with a smirk on her face, which felt condescending and completely unnecessary. There was no attempt at empathy or even basic customer service--no "I'm sorry, this is policy," or "I understand your frustration." Just cold, dismissive judgment. I did not expect special treatment--just a basic professional and respectful interaction. Original post: I generally like this Petco location and have had positive experiences with the veterinary staff and the store in general. However, I had a disappointing experience with the grooming front desk. I submitted all required medical paperwork for my dog days in advance, including notes about mild arthritis and a possible heart murmur (not diagnosed as a heart condition). She's not on any medication and is very healthy for a 14 year old maltipoo. After waiting a long time at check-in, I was told she could not be accepted due to these disclosures. I understand protocol and procedures, but her delivery was extremely lacking. Sadly because the groomers actually seemed very nice. What's frustrating is that this information was available beforehand -- yet I wasn't informed of any issue until after I arrived and spent significant time there. To make matters worse, the this female staff member who was rude and did not show an ounce customer service skill asked me, "Why would you want to put your dog at risk?" -- which felt unnecessarily accusatory and unprofessional. I hope the grooming team reconsiders how they handle medical disclosures and communicates their policies more clearly and respectfully in advance. And I hope Petco considers hiring front desk staff who are not only competent but also empathetic and communicative. This role represents the face of the business, and it makes a big difference when someone can handle situations with basic people skills and respect. read more

I have been coming to this Petco for veterinarian services for quite a few years now, and I've become increasingly discontent with their services. One is that I feel like everything is about money. I brought her in for her ears I paid the $60 something dollars for them them to check it, I pay 70 something dollars for the ear medicine, then I bring her back in a week and had to pay another $60 for them to see if the ear infection was gone and it wasn't all the way gone so they wanted me to pay another $79 for another weeks worth of medicine. Second, the last two times I've brought her there, there were violent dogs they could barely control, so they told me to take my dog and hide around the corner, and never even came to tell me it was ok to come back. If I am paying a lot of money for my dog, I definitely don't want to have to hide her in the store while you tend to the other dog. Anyways I'm done, time to find some other place. It was nice being so close to home, but we will check out another place besides Petco. read more

This employees literally deserves a raise he was so patient with me and absolutely amazing!!! If he is the one helping you out on god you will be taken care of by a very kind and patient rare human being his name is Nick read more

Took a 6-month old rescue kitten to Vetco, Porter Ranch, for a check-up. We were seen by Hazel and Dr. Song. A wonderful experience! Both 5-star, super friendly, experienced, professional and knowledgeable. As a result of their impeccable performance, I have now made this my 'go-to' Vetco - even though there are other options closer to home. First class! Thank you, Hazel and Dr. Song! read more

Petco - Pet Stores Near Me - Porter Ranch, California

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I've never felt the need to review a Petco until now. I've been to several locations around the valley, and while they're not amazing, they were never bad enough to complain--until I visited the Porter Ranch location. The moment I walked in, I was hit with a foul smell--not the usual pet store scent. This was strong and unpleasant, like something had gone bad in a fridge. It lingered throughout the store. As I tried browsing for toys or clothes for my dog, I noticed the whole place was disorganized. Nothing had clear prices, and I had to download their app just to find out what items cost. On top of that, everything was way overpriced--Amazon had better options for less. Still, I was willing to pay more for convenience... until I asked to use the restroom. The staff up front were rude and completely indifferent, just handing me the key with zero effort or care. Once I opened the bathroom door, I was shocked: cockroaches--dead and alive--on the floor, a toilet that looked like it hadn't been flushed or cleaned in ages, mold and rust on the urinals, and an odor worse than a porta-potty. I couldn't even bring myself to use it. When I told the cashier about the cockroaches, she just laughed and said, "Haha, yeah ok." No concern. No apology. Nothing. To make matters worse, I noticed neglected animals in dirty tanks--underfed fish, mice, and guinea pigs crammed in small enclosures with little to no food or water. As someone who's owned nearly every type of pet Petco sells, I can tell these animals were not healthy or well cared for. This store is a complete embarrassment and, honestly, a concern for animal welfare. For a company that claims to promote "healthy pets," this was the exact opposite. Do yourself a favor--stay away from the Porter Ranch Petco. read more

Petco - Petco men's restroom - Pet Stores Near Me - Porter Ranch, California

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They sold dog training classes when they have no trainer available to teach the classes.

This store is large and amazing, organized and immaculate! The best thing is that the store is full of knowledgeable and friendly staff who go out of their way to be helpful! read more

This review is for Vetco Total Care. This year I have become a cat daddy. This was my very first kitten. Since it was a stray abandoned from its litter I wanted to ensure the kitten's health is well. Although I went to a different Vetco for my kitten's initial shots, I came to this location's Vetco to inquire about spaying. I am not sure if it was bad timing but I've had a difficult time find a spay/neuter facility that was accepting new animals. I reached out to many different places and resulted to no avail. My last resort was to go to Vetco and I honestly did not want to go this route as it was going to be a pricey one. But I did. I felt that my kitten should be taken care of before it goes into its first heat cycle. (not sure if this is really an issue or not) I made my appointment online with ease. Shortly after I received a call from the location and set up two appointments. First was for preop and the other was for the actual operation date. It amazed me how much further into the year we had to schedule but as I mentioned earlier, I wanted to take care of it prior to the kitten's first heat cycle. All the staff that I have met were nice and clear about any information or updates on my cat. We completed the preop and all that was left was the operation date. What I didn't like about the operation date is they set me up for an early time. There was no one at Vetco to greet me at the door as it was locked. I did see some Petco employees walking into the store but the store doesn't open for another 2 hours. So what do I do? While while waiting outside. I watched employees walk in. Asked about getting attended as I had an appointment. Called a couple of times but no one was available to receive my call. Then finally a Vetco employee walked up and asked if I had an appointment. From there I was attended to and made the kitty drop off. Later in the afternoon I came to pick up my cat and had some instructions to follow. A week later we came back for a follow up and my cat was doing great with her recovery. Other than the cost and waiting outside for some time to get someone's attention, I am pleased with the service and speaking with vet about any questions or concerns I may have had at the time. Parking: huge private lot VERDICT: Rise and repeat read more

Booked a puppy play date and they didn't have a trainer. Understandable that the trainer had a health issue but they didn't do anything to contact us about the cancellation (email, phone call or text, etc). read more

Was told by this location that I had to re-do the vaccine for my cat. Paid for a package that would cover all of them. Then can back for second round, they made me pay again because they said it only covered that other visit. So it wasn't a package:( . Told me it's on the paper and it is. In person I was told differently so I was mis-informed. Pretty sad because my cat had to redo everything it's not about the money. Very money hungry and abusive way of using my cat as their strategy to get more money. Got a call later in the day saying they had over charged me. I guess at that point it was so noticeable that they had to give some of it back not even the full amount btw. Honestly just sad how some can pick money over the comfort that my cat wouldn't have experienced the pain and stress my cat had to endure. read more

LISTEN TO THE ONE STAR REVIEWS. WORST EXPERIENCE EVER WITH GROOMING DEPARTMENT, EXTREMELY UNPROFESSIONAL STAFF, DRIVE TO WOODLAND HILLS. So I make an appointment with groomer Bella, only I had a work clash on the schedule. So I gave a call, told them I couldn't make it and rebooked for the next day. I show up for my grooming session with ALLIE the next day. When I get there, I'm told the groomer has no time to groom my dog... That she sent a text message that I never got and offered to rebook. I booked on Sunday at 11AM. She said, "just a warning, I won't be able to groom him until MUCH LATER if you drop him off early." I said okay. She offered for me bring him in earlier if that was more convenient. I told her, "okay then, I'll try to come around 10." Of course, I'm thinking she meant that I COULD drop him off earlier than my appointment time not that she was CHANGING MY APPOINTMENT TIME. I arrive at 10:30AM on Sunday. The same groomer, ALLIE, says "I'm sorry. I won't be able to groom him today we have a strict 15 minute policy." So I remind her of our conversation being that she would not be able to groom him until "MUCH LATER ANYWAY" AND THAT SHE OFFERED FOR US TO COME IN EARLIER. She's full of sorrows and incomprehension. I advise that you take your business to Woodland Hills. Who has time to waste? read more

Compared to Simi, this petco has a very limited selection of dog collars/harnesses and leashes. The ones they do have are only in one or two sizes (and even those are XXL). We figured if we couldn't get our dog a collar we could at least get an ID tag made. Unfortunately The machine was "broken" and not plugged in. The whole store gave post appocolyptic vibes, was very dirty, and was not worth the trip. read more

I bought some new dog food back in August. I just opened one of them and my dog wouldn't eat it. This is surprising because he eats everything. After a few days of trying I tried to return it last night. Petco policy is full refund for less than 1-2 months. For anything after 2 months, they give you store credit which was what I was asking for. This is where the cashier refused to accept my return for it was over 2 months. She obviously doesn't know their return policy. She kept saying it is over 2 months with an attitude like what do you want me to do about it? I repeated I just opened it and my dog didn't eat it. I would like store credit. She wasn't listening to my request and didn't seem interested in finding a solution. I then asked don't manufacturers have a 100% satisfaction guarantee where they will take it back. Can't you send it to the manufacturer? She told me to send it myself. SMH. Awesome customer service. I replied but I bought it from you and not directly from the manufacturer. If you don't want to help people then why are you in customer service? By then I was extremely agitated and asked for a manager. The manager calmed me down and handled the return. Please train your employees better. Five stars for the manager. Minus 1000 stars for the cashier. I'm rounding up to 1 star. What a way to spend my Thanksgiving eve. read more

Petco - Return policy for 60 days. - Pet Stores Near Me - Porter Ranch, California

This store killed all of our fish in our tank. I bought 3 black tetras and 4 regular tetras, and one female and male betta fish. It turned out that the black tetras had ICH!!! They never examined the fish now all my fish are dead because of them. Your job is literally to take care of the fish. Now one of my favorite beloved fish is DEAD with all the letters D-E-A-D read more

Petco - This is my beloved fish my little baby - Pet Stores Near Me - Porter Ranch, California

This is for the grooming department. I made an appointment for my dog to be groomed. She is a big old dog and has arthritis, so I had to bring someone with me to load and unload her from the car. After we get her to Petco and go through the whole check in process they tell me that they won't take her because she has arthritis. If that is an issue, why isn't that a question that is asked before they let you make an appointment? Such a waste of time and energy. And for this poor old dog who really needs to get a bath because she has a yeast infection. It was a very frustrating experience that has put a bad taste in my mouth for the whole Petco experience. I will check out the smaller pet supply stores for all of our pet needs from now on. read more

Horrible place. Previously sold me a 5 gallon fish tank and refused to sell me and my 6 year old daughter a goldfish. They said I already had 2 very small 1 inch long goldfish and that its in essence fish abuse to add another one to the tank. Ironically enough they have like a hundred goldfish in the tank, but I guess its ok to abuse the fish when your making money by selling the abused fish lol. These people ore not right in the brain here including the manager I spoke with. As you can imagine my daughter who was excited for a new fish became very disappointed because of their refusal to sell us a third goldfish. Hopefully i can reach out to the district manager Sam and tell her about my experience. I recommend to go anywhere else! read more

I bought two huge bags of Hills dog food. I spent over $150 and guess what? BOTH bags are beyond the sell by date. One bag's sell by date was in 2021! This store legitimately sells expired dog food! So disgusting! I'm hella pissed that I have to bring these bags back to return. How does a pet store, that caters specifically to animals, sell rotten dog food? This is a health hazard; you are selling toxic food. If your policy is to check the inventory every month, how did one bag of food get overlooked 12 times? They don't even follow their own policies. This is also neglect with a complete disregard for the health of their own customers! read more

Petco - Today is 7/19/22, which makes this bag of dog food EXPIRED for 4 months. - Pet Stores Near Me - Porter Ranch, California

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The employees here are very friendly, has high energy and very knowledgeable about animals if you talk to them. My fiancée and I stopped by here after shopping at Walmart next door because she wanted to get some dog treats for her dog. I was more intrigued with looking at the animals. I saw some guinea pig, Fish, gecko, snakes, spiders and etc. The store is going through a remodel so some stuff might not be at the right place. I had a good time looking at all the animals that was out. The downside is that they only had 1 checkout aisle open, they don't have self checkout. An employee also told me you can't record inside the store but I was just talking pictures. read more

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7/19/24 Friday 7pm approx. Negative review on Associate named Juan who claims he is the Manager of the store. I am giving this a one star to be able to provide a review and it should be a 0 rating. My first recommendation- Do not ever go to Petco in Porter Ranch on a Friday evening because this is my second time with bad experience going on a Friday evening (since I work full time- no availability on weekdays). I was trying to exchange a fish tank I had purchased about 1.5 week ago from Petco (with receipt). There was a small chip on the tank. Since I work full time, I haven't had a chance to exchange this, and when I finally was able to go to the store, a gentleman named Juan, tried to help me at check out. First off, Dominos pizza came to deliver and he left the front with no associate to put the food in the back. This took a good amount of time while there were customers waiting at checkout. Pizza was the priority in this case. I was requesting for the same tank for even exchange (same item) with receipt, due to damage - chip on glass. He would not let me do an even exchange and started raising his voice, while there were customers in the back. I felt belittle, disrespected while Juan was very unprofessional. I had use some vital care coupons from the previous purchase; and he mentioned I will lose that credit, and have to fork out the difference. I told him I was going to the Northridge location since I disagree that we can't do an even exchange for the same tank when the tank was damage that was purchased 1.5 week ago (same month- July) with receipt. I drove to Northridge and was helped by Daisy. Told her exactly what the exchange was for with receipt, without hesitation, she helped exchange the aquarium. I live in Porter Ranch, and I will be taking my business elsewhere and drive to Northridge/Chatsworth/Woodland Hills. We have 6 Aquariums at home and a Leopard Gecko. We spend a great amount of money with maintaining our pets at home. I will be reaching out to corporate to place a formal complaint about this associate. read more

As I sit outside waiting - knocking on the door for 10 minutes at 8:40pm 3 people walk by and ignore me. It's frustrating that they schedule grooming at 8am but do not open the store until 9am. How do they expect their earlier clients to get in? I will no longer bring my dog here. This makes no sense. I had to join a meeting for work, in my car, with my dog. This is the 3rd time this has happened. read more

Don't ever buy ANYTHING at a petco store without checking the online prices and checking prices of other stores around you. They have an extremely unethical way of doing business. I purchased frontline medication for my cat. In the store it's $70. If you buy it online to pick up at the store, it's $30. This isn't a warehouse issue, as they're not shipping it. It's already in stock. This isn't a shipping issue, since you are picking it up directly from the store, but ordering it ahead of time. This is purely petco price gouging you and hoping you don't notice. I get online prices are sometimes different, maybe but 5-10%. Maybe even 15%. But DOUBLE the price??? Are you serious?? What a scam. It's quite literally appalling that they do this to customers. I noticed it after I made the purchase and was looking at my receipt. I went back to them and had them reverse it and honor their online order pricing. Getting charged $29.57 and getting charged $67.88 for the SAME EXACT PRODUCT, and both prices are from within the same company, AND I would have picked it up at the store regardless if I'd ordered ahead. This is so wrong on so many levels. And to top it off, the associate had the Gaul to suggest all stores have this kind of mark up. Walmart, petsmart, all stores with online ordering capability. Uhhh, no the eff they do not. read more

Petco - same exact product. order online and come pick it up at the store, it's $30. ring it up at store; it's $70. How is that remotely normal?? - Pet Stores Near Me - Porter Ranch, California

I wish this petco was more organized and the manager who is in charge of Inventory actually took it serious. This is the only petco close to me that offers prescription food for my special boy. But they are also the only petco out of Valencia and porter ranch and Burbank who are always out of stock of my cats food and sometimes they're out for a week. I'm always having to drive to Burbank because this petco can never seem to get their ish together . Burbank is never out of stock . read more

This review is solely for the manager Rocio. They were SUPER helpful, friendly, and made my experience at this particular store very good! They were handling a lot of issues when they were called to help me, but they were still able to be attentive and help me with my issue. I was impressed with their professionalism and attentiveness to my concerns. More managers should be like this! read more

Bought my kids a new Beta fish for quarantine. The poor fish looked lonely so I wanted to add some shrimp and some sea snails. The guy in the fish department was so knowledgeable and friendly. He recommended not getting the shrimp that day because they were just brought in and can go into shock. He told us to wait a day to see if they make it through the night before purchasing them and losing them. Every time we have been in the staff has been helpful and patient answering all my kids questions. read more

Petco - Pet Stores Near Me - Porter Ranch, California

This Petco location has been remodeled and revamped!. Always a pleasure to visit there store. I also take my two Maltese dogs to their grooming department. Our groomer Brett goes above and beyond to provide excellent service to Bunny & Funny. Him and his team are friendly, efficient and my family enjoys taking are dogs there to be groomed, thank you Brett. Andrea read more

Every time I go to Porter Ranch Petco for dog food, the cashier tells me the different price than what it said on the shelf. I told them a number of times that the price wasn't it, but they never fix it. Don't they understand how irritating it is for the customers when prices aren't accurate or they just don't care...? PLEASE PUT THE CORRECT ACCURATE PRICES FOR EACH ITEMS. THANK YOU. read more

We are just finding out that our neighborhood Pet-Co which I took my dog there few times a year in last 10 years DOES NOT do grooming on dogs who are on medication. Not only this place was notified last year for my dog's medication, but didn't give us heads up when we made the appointment last week. I could have taken my dog to somewhere else. Honestly VERY DISAPPOINTED in management. Employees were trying to help but manager didn't approve, even after I said I would sign a liability waiver. Most dogs go on medication a few times a year. What a ludicrous rule that is. I already made an appointment somewhere else and will take my business there from now in but MIGHT WANNA THINK TWICE TAKING YOUR BUSINESS HERE AGAIN. read more

I had a grooming appointment today at 10:45am with Allie B and unfortunately ran into an issue leaving the house. Immediately when I noticed that I was going to be late I called the store to let them know I was going to be late. Whomever I spoke with on the phone (because they only answer "Grooming") sounded frustrated, but hey, life happens and at least I had the audacity to call and not just show up unannounced. She told me that they had a "very strict 15 min policy" and "if I was even 1 min past 11am I would not be accepted for my appointment and would need to be rescheduled". I told her I was on the way and would be there right at 11. Mind you, in all of their pre-check in paperwork and everything else, there is nothing mentioned of a 'strict 15 minute policy', but nevertheless, it was absolutely not my intention to be late in the first place, I do everything in my power to be respectful of anyone's time, but I think if you're going to have a policy it should probably be mentioned, beforehand. Anyhow, of course, I was in the parking lot but I had speed bumps to go over, a man crossing in front of me, a parking space to find, my dog to put on a leash and then, nature to run its course and my dog had to relieve himself on the way in and it was 11:03 when I arrived at the grooming counter. Allie B could see me walkup be refused to come out from the back and the three girls stocking the isle right next to me refused to acknowledge that I was standing there with my dog for over 6 minutes until I asked for someone to get me someone to speak with. How does it take over 5 minutes for a customer to have to call attention to their own presence to three people working right next to them? Absolutely mind blowing and TERRIBLE customer service! So, I finally get the attention of someone, Noiz is her name, and she doesn't get Allie to come out, instead Noiz goes behind the door, makes me feel like she's speaking about me. She comes back out and tells me Allie won't be seeing my pet today and there is nothing that can be done about it. I try to explain myself and how I was in the parking lot, the speedbumps, the man, the dog relieving himself, even offered to take the poop out of the trash can to prove it to her, she was absolutely unrealistic and rude, closed off and unfriendly in anyway. I asked to speak to a manager, just someone that was willing to make me feel heard and understand the situation, calm me down make me feel like they cared, and she replied, "I am the manager." Wonderful. Petco, you HAVE to do better than this. I already left PetsMart because their customer service was horrendous, and it looks like it just runs in the big-name chain. The people you have representing your store as 'management' is atrocious. I didn't get Noiz's name initially, I walked out, so before writing this review I called the store to get it. You could have sworn I was asking for her social security number. The girl had to put me on hold to ask her manager if it was ok to give it to me and spell it for me. I mean, gone are the days of true customer service and truly caring about the people. I just have to believe everything happens for a reason and if Allie B truly was that busy and frustrated as she sounded on the phone, I probably saved my dog from a potentially bad day at the groomers. I won't be coming back here. read more

DO NOT USE THE VET they charged me $48.51 for something sold for $15 at Chewy.com and other pet store. I spoke to the manager and he said sorry we don't look around to see what others charge. They know how much they bought it for. The fecal test was $60 my vet who isn't open on Sat charges $38. They PRICE GOUGE here, I felt guilted into buying it even though I said I didn't want the meds. I as made to feel like I wasn't "taking care of" my pet. read more

This place NEVER answers the phone, or has employees to assist they just stare at you. I've driven here 3 times trying to get my puppy groomed and there's never an employee at the desk or any sign of acknowledgement. Horrible location read more

Unfortunately the staff was dishonest about what was offered. Stating we declined things that were not offered to us. Stating we had to pay another visit fee if we wanted to get the tests done now. I spoke with Dr. Landa who was rude and seemed very cold and uncaring and was not answering my questions. I spoke with the manager and he said it's a he said she said situation and if I don't trust them then I shouldn't come back. I would not trust them with my pets health. read more