Unfortunately the staff was dishonest about what was offered. Stating we declined things that were not offered to us. Stating we had to pay another visit fee if we wanted to get the tests done now. I spoke with Dr. Landa who was rude and seemed very cold and uncaring and was not answering my questions. I spoke with the manager and he said it's a he said she said situation and if I don't trust them then I shouldn't come back. I would not trust them with my pets health. read more

OK first i need to address the fact that this store posted photos of a store that ISN'T THEIRS. You can even see the address on the building is NOT this stores address. And all the photos that the "business owner" has posted are not this store. Next I will post photos of litter prices that are way overpriced that you can get for A LOT less RIGHT NEXTDOOR at walmart! SEE PHOTOS read more

Petco - $8.78 at Walmart - Pet Stores Near Me - Porter Ranch, California

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First interaction with a employee was meaning full. He had great knowledge. Although he wasn't from that store he knew the layout. His name was David. My cashier helped me with getting a Petco rewards card and told me all the details to get good deals and use the app. His name was Jaime. Bought a name tag for the pup. Saturday, 19th of February 2022 read more

Everyone that works here loves animals. Front desk, vet tech, and vet went out of their way to make sure my pet and I were given the treatment we need in a timely manner. Friendly and welcoming environment. read more

So I have taken my dogs here for a few years. And they do a good job. My dogs do not need much, so I never worry about cutting, etc. However, every time I called to book an appointment, NO ONE ever answers.... EVER. I am now looking for a new groomer for the simple fact that I cannot get anyone to answer the phone! On top of that, I try to book online, nope...... Weeks before you can get them in.... Lost a good customer. read more

Do not buy fish from any of these stores. This fish is SUPER sick and starving. If it's not sick this is plain neglect and under feeding. Poor guy I hope it lives but I could never purchase and support them putting more on the rack!! Zero starts stick to selling food and supplies not live animals. read more

Petco - Starving pleco - Pet Stores Near Me - Porter Ranch, California

Grooming appointment set at 1:30 for a 8 lb short hair Chihuahua and after waiting until 3:40, I call the store and no answer. I show up unannounced at 4 only for them to say please give 20 more minutes. I asked why was it taking so long when over the years the most the service had ever taken was an hour and a half and only because they were busy. I went because I had another appointment at 430. Every groomer has always said, it takes them 30 min to groom my dog. Well this time the girl at the front said, well you didn't pay for the vip service. I said I've never heard of it nor was it ever offered to me before. She said that unless I pay extra even if I have an appointment they will book and take other dogs ahead of mine so that's why it takes longer. I said I've been bringing my dog to this store for many years and have never heard of it. No where on the store or booking online does it say anything about paying extra for having the basic service done. I wouldn't have minded the delay if full disclosure was given. Customers book appointments because they have other things going on. I think it's beyond bad customer service not to fully disclose or announce having to pay extra just to get the pet groomed in less than 4 hours. They even had the audacity to ask for a tip. I have always been a generous tipper but definitely not today. read more

Oh lord you might want to think twice to bring your pet here. BAD SERVICE BAD MANNERS!! UNPROFESSIONAL!!! SCAM!!! NO MEDICAL ETHICS!!!!! INVOLVED DEPARTMENT SHOULD INVESTIGATE... For safety of pets!!! You might want to think twice to RISK your pet life in this bad store they dont care about your pet life all they care about is your MONEY... The manager told me he will have his worker contact me afterward it's been a week almost two weeks didn't have any sign of contact to solve the issue that they created. After no sign of their worker contacting me, I reached out to the manager again and with his attitude he responded to me that the workers should be contacting me the same day that i contacted him. But anyway i didn't received anything until a couple days after reaching out to the manager again. The worker called 1 but at that time i was busy. So i gave a call back when i was free the worker gave mế attitude and she was being very unprofessional!!! I called and introduced myself, ì don't even have a chance to finish my sentence she cut me off and said: "why are you keep calling Jay(manager) and don't reach out to me" I responded: "because your manager told me you will contact me and how am I supposed to have your information?" And then she changed the subject quick lol. she said:"im off my work time so I can't discuss with you right now." so, i said: " oh sorry, when are you will be available to discuss it's been a week that the manager say you will reach out to me but you didn't; so can i please know when will you be available to talk?" Then she started to give mè attitude and go on the details so i asked her again to make sure what she really want is either she want to discuss now or when?, i asked: " so are you available to discuss today or not because you were saying you are not available but you keep going in depth and when I respond back by brought up thé issue you say you can't discuss right now, what do you mean or want to do?" So she said with anger " I can't discuss right i am off duty and driving in my car that's why I can't discuss" and dude who make her... I respect her off time and asked her for available time to talk but she keep talking back and forth like a maze‍.... This is very unprofessional... even high school kids can be more professional i am being serious. At this point can you guy tell me is this how professional deal with their work? Oh Lord!!! I ask her when can i discuss she say on her work time but then she keep going to the issue then I respond to her but she tell me not to .... You guy tell me what is this old lady want from me apart from my money that i will never get it back lol.... 1st and last time that this place will get my money. I spent 160$ for 6 different types of vaccines and only got 4, 2left to get but can't because they injected something else that we didn't request for plus without informed us anything at all. they doesn't want tơ refunds me either:) and the reason i want a refund because I requested 5 vaccines but they add something else without inform me cause my dog to sickness she could have die.... That's animal ABUSE!!! Is harmed my dog she couldn't move for a day and half and having diarrhea and no energy and crying in sleep my poor thing. So after all that happened i just decided not to be involved with these UNPROFESSIONAL and NO MEDICAL ETHICS!!!!! I will just think it as a donation for pet or bad sin and decided to leave this review for people who gonna bring their pet to this store to think again to avoid to become ả victims like me. This business need to be close down because they only see their own benefit without considering or care about how other people will be affected. read more

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Came here with my Yorkie puppy, and boy did she totally enjoy her visit here, we came to get her some treats while we stayed at my sister's for a couple of days.. The store is really huge, one of the biggest Petco's I've visited besides the one in Culver City. Very friendly staff and very informative, a huge plus. I will come back for sure when in area again. read more

Awful female employee at register Took customers out of order I was clearly there first and waited at the empty register for several minutes before she decided it was time to help a customer She was extremely rude to me Have shopped there weekly for years but NEVER again read more

My pug was limping and this location was the only one that had the earliest appointment. Dr. Landa and the nurse Daniela were so kind and attentive with my dog. She usually hates the vet but she was wagging her tail and felt really comfortable in there care. Thank you so much for the amazing care although this location is a bit far I will probably come back. read more

DO NOT TAKE YOUR DOG HERE. Do not let Brett touch your dog. Leslie, Thank you so much. Unfortunately after 5 years of taking our dog, we will not be returning. The past 3 appointments have been a NIGHTMARE. They took 5 hours to groom my dog AGAIN! It's been multiple times they've cut him or burned him with blades (because they don't swap the hot blades UNLESS YOU TELL THEM) and they don't even say sorry, they just go onto blame the dog or make up some excuse. I had an appointment at 1:30 & my dog wasn't even ready until 5:30!!! I saw another woman walk out with the same style dog and I asked her when her appointment was, she said 2pm! That dog had a longer haircut! My dog was getting a summer buzz cut!! Shouldn't be long... BRETT said he didn't start on him right away because he was going to lunch. LIKE WHAT?!?! We had an appointment!!! Our dog was just sitting there locked in a kennel for an hour just waiting?! I said: There were 3 other groomers on site, they can't have someone else give him a bath and dry him so that when he came back, he'd be ready for his BUZZ CUT? He had nothing to say. Instead he said my dog also took long because he was scared of the blow dryer. A LIE. This was the first time I've ever heard a groomer say that about my dog whose been getting groomed since a pup. Not to mention that his Petco grooming "report cards" have ALWAYS said he's calm and relaxed but NEVER have we been told that the blow dryer was an issue. I asked them to tell me their procedures and how many dogs they take, they said 2-3. They never used to take this long so what changed?! Brett told me that if your dog doesn't like a certain service, they stop, and put them in the kennel while the "prioritize the other dogs". They put my dog HALF WET BACK INTO THE KENNEL while they finished all the other dogs, like it was a punishment. Stay away from BRETT working on your dog unless you don't mind animal cruelty.... I expressed how upset I was with this service & his cut and I didn't feel like this was even worth $90, Brett then goes to say he can't do anything and he'll have the other girl ring me up!!! And he was the "MANAGER"?! no way. They wouldn't even have jobs if it weren't for people coming back to take their dogs here!!! They are a multimillion dollar company and you mean to tell me there is NOTHING YOU CAN DO?! There was not even a sorry or HERES $5 off, NOTHING WAS DONE. I'm not expecting a free service but JESUS at least a snack for my dog for the inconvenience but he said no, We can't do anything, she'll ring you up. He then walked away while the another woman who had been standing behind him rang me up. I found out she was the general manager of the Petco and she even said she was surprised he didn't even try to make things right!!! She then went on to give me discount and honestly THANK YOU LESLIE. I knew something could be done.... All I wanted was Petco grooming to say "I'm sorry we didn't deliver great service 4 times in a row heres $5 or a snack?!? I manage as well and I told her you can always forgive a bad meal, a bad haircut, etc but you can't forgive bad service!!! We have paid thousands to this place!!! And for the price they charge and the service they offer, NOT WORTH IT. They are unprofessional at this grooming location. THEY DIDN'T even cut his hair right!!! He looks soooo choppy.... Ugh PLEASE listen to all these 1-2 stars and take your dog elsewhere. They do not treat us or our fur babies with kindness and respect. Not to mention, they say they take them to the bathroom but THEY DON'T because my poor baby took the LONGEST pee right outside the door and then still went and peed some more by the shrub next to our car! The grooming place needs to reevaluate their employees, standards, and procedures. Beyond upsetting and unacceptable. read more

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Worse possible place I've ever experienced for my poor dog... petco's own Vetco clears out senior dog who has arthritis to get a full grooming and this idiot of technician who supposedly is trying to shave him continues to ignore he's having difficulty standing to the point his weight was in his neck... after knocking on the window multiple times to get their attention, another tech comes out. We told the tech he has arthritis and to try to make him at least a bit comfortable and the next thing u hear is that because he's on "heavy meds" they cannot help him.... I'm so disgusted by how incompetent these techs or at this point how awful this company is for hiring such incompetence... their own doctor clears our dog to get groomed and these idiots can't do their job and blame it on "heavy meds"?!?!?! read more

Knowingly sold us rotten dog food. We came to pick up some food, and as soon as we got home and opened the bag, I could smell that it was rotting. We came back to the store and the employee told us "Well we haven't been getting new shipments of food in two months, so this has all been here." WTF?? Dangerous and scary, especially if I hadn't smelled it and my dog got sick. read more

Excellent service, great bath... and I was late (I wrote the wrong time down) and they still took me! But having people and dogs wait outside in the extreme heat isn't ok. I'll just drive a little further to the Tampa one so I don't have to keep moving my dog as her paws were burning - even the shade was hot for their paws. read more

Made a appointment for grooming a week before. I brought my dog and they said that my dog is heavily matted so i have to reschedule coz they had no time to do it. They prolly didn't want to do it coz its alot of work. They also made me step out coz there was a long line outside instead of making another appointment since i was already in so I called another petco in granada Hills on the same day. They took my dog and told me that there's no matte on my dog. read more

I highly recommend not coming to Petco for grooming. The receptionist last week calls to confirm my appointment the day before and then calls ten mins before my appointment and cancels. She then starts asking when I could come in, every single day I offered she said no to. LMAOOO. Then proceeds to say oh wait jk come in. So i start driving back and then when I come its past my grace period. Okay but you told me to drive back and forth which of course takes time and would pass my grace period. I waste 30 mins driving there and having to drive back another 30 mins as though gas isnt $6/gal. They completely dont give two flying f***ks and reschedule me a week later, ok fine. The week comes, the receptionist confirms AGAIN the day before. Low and behold, they call me right before my appointment AGAIN and cancel. The groomer is sick. Wow what a coincidence! Ive legit been coming here since 2014 and had no problems prior; thanks for losing the old groomers who knew how to do their jobs. UPDATE: thank u to the manager who helped today to work things out. You rock read more

Oddly one of the nicer Petco's I have been to. They have all the basics that you need. The associates are helpful-I saw an associate helping a man get something off the hangers while trying to control 2 huskies. I knew what I wanted and did not have to ask any questions, but I did see a lot of other customers being helped by employees. They are not currently accepting returns with COVID19 but the employee just told me to hang onto my receipt. read more

I was very content with the service I received during my visit to Petco. I often come here with my pup and we appreciate the customer service. The manager was very helpful and friendly. I also recommend visiting their vet clinic for lower cost vaccines. read more

I visited Petco in Porter Ranch yesterday and so happy I did, Natalie assisted me with my questions and concerns, helped me find the products I was asking for and gave me some great recommendations for my dog. Natalie was great!! Thank you!! read more

This store is really amazing especially for kids and animals are so clean and so cute

Took my kitten in to get her shots was told she needed one more set and would be up to date everything done, so off we go get there girl comes out is going down through things and says she needs such and such well that was done last time she was there, then they take her back come out are ringing us up says when do u want to schedule her last appt I looked at her and said she's done she goes no she isn't they were definitely trying to pull a fast one to get more money, I have all the papers saying what she had and she is all up to date on her shots, be careful peeps don't let them try and talk u into something your baby has already had read more

This is absolute WORST vetco location. I do not care how "affordable" it is. Not worth the headache. Trust me. You'd rather spend triple and go somewhere reputable with better customer service who will treat you and your pet well. I would never entrust these people with my beloved family member. People nowadays need EXTENSIVE training in customer service or petco needs to pay their people better, so they can some sense of happiness and not sound like they hate their lives. Maybe this is why they choose to work with animals and not human beings. Don't waste your money or efforts in visiting this porter ranch location read more

So Jeff; next time you make an appointment with someone maybe it should be on YOU to look through the file before I drive all the way down to drop off my dog and you say "today's not a good day because it's Saturday and I didn't know he has a problem being kenneled" you know, something called doing your f*cking job?? SMH Long story super short, don't take your dog to these groomers. Rude and unhelpful read more

I experienced a real lack of professionalism at this location. I had booked a grooming appointment on Saturday with my dog in the store. My dog was wearing a muzzle when I booked the appointment. On Wednesday I bring my dog to his appointment and am greeted with a rude attitude by the grooming dept. The man working says something along the lines of "Why does he have a muzzle, he needs to leaves, didn't you read the policy." I understand that Petco has a muzzle policy. My issue is the way the grooming department treated me. Totally not cool. read more

I live so close to this Petco store and have been taking my elderly dog for grooming there for many years. The last visit I was called to be told to come and pick my dog up because they do not feel comfortable working on him. I asked why and the answer was that he is too old. So I came to picked up my un groomed dog after waiting for over a month to go to this appointment. After I was able to secure an appointment with local porter ranch grooming and had a wonderful experience. I was told that my dog did just fine and that they would love to have him back. I am speechless about this experience. Not recommending Petco at all to anyone. Service sucks and they have inexperienced employees and the management is weak and not knowledgeable at all. read more

If I could give this place zero stars, I would! Our dog, Rocket, has been getting groomed here for NINE YEARS. We've always had the best feedback from groomers for him and he even gets card compliments from previous groomers that he's the best and that everybody loves him. Our dog was always excited to go there and always "smiled" at all the groomers, jumping with excitement. His previous groomers Joanna and Kylie were the best but unfortunately they left. MARIA became our dog's groomer and he started having issues with his nails and she complained that she can't cut then. So, to make HER JOB easier, we started having our dog's nails trimmed with the vet and not the groomers. Now, without even TRYING she and ALL THE GROOMERS are saying they have a problem with grooming his LEGS. Such BS from LAZY people! That's what you call zero customer service and ZERO CARE FOR DOGS. Such a disgusting experience after all these years! read more

Today I had to return a defective product I'd purchased yesterday (manufacturer defect, not Petco's fault). Jamie was the lucky associate who got to help me! He was knowledgeable, polite, patient, respectful, and kind. He made sure I received a satisfactory resolution to my problem. Petco is fortunate indeed to have Jamie on staff, especially in these times where many folks (customers and store personnel alike) have edgy nerves and short tempers. Thanks, Jamie. read more

You know I really love any kind of pet store because I really love the animals...dogs, cats, bunnies, all types of little critters. But the truth is Petco is not my favorite store. My first complaint is that Petco is more expensive than most pet stores. I know the quality is high and sometimes higher than other stores but for example you can find the same exact toys at Petsmart for cheaper. And the truth is what do majority of most dogs do with pet toys, they rip them up, kill them dead, they're gone in a few days if you're lucky! So who wants to pay the extra few dollars for a toy they may not last very long, definitely not me! However that is not my problem with this Petco. My first problem is that most of the employees are not so great in the customer service department. Some of them are decent, but not very willing to help or go the extra mile to find the products that you need. A lot of them employees and managers are not knowledge about policies, products or sure about much of anything. When I asked him questions about items that might go on sale, instead of trying to find the answer for me they answered with a lot I don't know and said I guess, making a guess of what they thought. Instead of saying let me find out for you, which I think would've been the more appropriate answer. This happened on several occasions when I asked about certain items going on sale or the return policies. My second problem was not only were the employees all over the place and didn't have a consistent answer but over five different Petco gave me a different answer on the return policy. However this is only Petco where the manager make their own policies. Have you ever heard of such things? Petco has a 60 day policy for returning items with the receipt. I thought this may not apply for sale items, but after calling five different other Petco's they all were willing to take back sales or clearance items as long as you have the receipt within that time period. However the manager here named Gonzales was not willing to return any clearance items. It seems odd that a manager at certain Petco's can make the policies up as he wants or sees fit. Unfortunately, I don't think I'll be returning to the store. read more

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Usually when I come to a Petco I try not to talk to the employees as they often don't seem to be too knowledgable about animals & their care. However, this location seems to be the exception to this rule. I am often surprised at the information that is shared with me by employees. However, with that said, it can be difficult to find an employee from time to time. No idea where they go, but sometimes it feels like there's just no one working beyond the person(s) at checkout. read more

I'm updating my review to 5 stars, because of one fantastic employee. Amy the trainer took time off of her break (which for me is a big deal) to help my husband with tricks and tips to help get our puppy settled in. She is extremely knowledgeable, and because of her help our dog is much more comfortable at home, and so are we! Thanks so much for your help, Petco is fortunate to have you on staff, and we can't wait to see you at the training classes. read more

I had a poor experience at this location. I had 2 appointments for my dog's grooming. We kept receiving messages to confirm the appointments which we did. The morning of the appointmenta, we get an e-Mail saying both appointments were cancelled with no reason given. When I called to get more information... I was told the groomer had called out sick. I left my information to get a call back from the next groomer and that never happened. I then called to speak to a Manager and I was told the groomer no longer worked there. So, why did they not keep my appointments with someone else (After all, I had made the appointments weeks ago). There is a lack of communication and the customer had to pay the price for that. I will be taking my business elsewhere where they can honor the customer's time. read more

First time visiting the store; we had to drive from the west side to this location to get our puppy vaccinated and microchipped. The vet was extremely friendly and informative, as was the wonderful lady who checked us in. The staff of the store were extremely helpful and lovely to interact with. I will be booking my puppies/dogs appointments for this location moving forward. Thanks for the great experience. read more

Love this location! Dogs, Cats, Birds, Reptiles, Fish, Hampsters, they have an endless supply of goodies for almost all domestic pets. The staff here rocks, I can always count on them to help out with my pets needs. Petco price matches, which is really nice. Show them the item number and price on your phone and they will lower the price. There's a big huge parking lot with plenty of space. Often times on the weekend they have an organized animal adoption with cats and dogs. It's pet friendly, you can bring your dog to the store on the leash. There's tons of kitty litter and they have a kitty litter pit for those who bring reusable containers and I believe it is sold by the pound. This location has a lot to offer, so definitely give them a try. read more

First, the store called to tell me that the stylist called in sick and reschedule my appointment. I expressed my disappointment as for client, the policy stated that client had to cancel at least 24 hours in advance while the store called and canceled my appointment just a few hours before my appointment. Then, yesterday, when I dropped off my dog for the bath and haircut, The stylist kept telling me that if they couldn't detangle her hair (she did have knots at a few places), then they had to cut her hair short. I told them I prefer to keep her hair long if that was possible. When I picked up my dog, she looked so ugly. My daughter cried all the way home! When we were waiting for our dog to come out, there was a Poodle dog came for a haircut. Again, the receptionist kept telling the owner that they will cut the hair short (#8 or so on the sample chart, the one that is next to the shortest length) even the owner kept telling the receptionist that she wanted to keep the hair length at #5. I do hope that owner was not disappointed like we did. It seemed to me cutting the hair short is the only thing that the stylist at that location knows how to do. Lastly, we had to pay in advance before we could see how the work was done on our dog. If the service was good, the store should not be afraid that the customer would not pay for the service! read more

My dog had an appointment for a bath for 4:00 pm. We've had the appointment for a few weeks. Received the email reminders and text messages. When we arrived, we were told that they were closing at 5 pm today and couldn't take him. Why would a company make an appointment for 4 pm when they didn't have time to do the service. AWFUL! I hope this doesn't happen to you. read more

I needed to buy Larry his food. Larry is my niece's Beta Fish. I curiosly asked about getting Larry a companion and turns out Beta Fish dont need one. I was helped by the consultant at the aquarium, she was very nice and helpful. read more

Petco - Gorgeous View of Porter Ranch & Store Front - Pet Stores Near Me - Porter Ranch, California

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Concern: I purchase cat food twice a month at Porter Ranch pet co. The brand I purchase is Whole Hearted canned and occasionally Science Diet. Over the years cat food has moved increasingly towards the back of the store and the choices are limited. The cat food now is located literally in the back corner in a dimly lit area in the store. In order to get to the cat food you need to walk down numerous aisles. I understand that petco wants me to view all the other pets (birds, betas, lizards, guinea pigs) thinking I'll purchase these live animals as an impulse buy. I won't. A lot of people own cats in the United States (more cat owners than dog) Why does petco make it so difficult to purchase cat food? I feel the next time I go in cat food will be in the warehouse in the back and eventually be in the parking lot. Seriously petco move the cat food into a more convenient location for your customers and better lit location. And stock more Whole Hearted Pate. read more

Called ahead to make sure they had the prescription diet for my dog after trying a couple other stores/locations. (Prescription written by my regular vet.) Thankfully, they said they had it in stock! I told them I was on my way and asked if they could hold the items for me. Got to store within 10 minutes. To my surprise, I wasn't told that the store's vet would have to issue a "card" that would allow the cashier to ring my order. Neither was I told that the vet was going to be leaving for lunch! When I got there, I was told I could do nothing else but wait the half-hour for the vet to return! Period. End of story! I asked if they could see if the vet was on the premises so I can buy the food. Nope! The manager wouldn't even look for him/her. Ordering the food through Chewy or Amazon instead. Was ready to pay over $100 for what I needed for my dog. Never going back to this store again. read more

Ordered same day delivery for it not to be same day delivery. I even called to confirm it would be here on time. They said yes it's ready for delivery. Called AGAIN around 8:30pm saying I have not gotten a notification that it's on the way. Only to be told that I won't be getting it till tomorrow even though it's been ready for pick up. Will not be using again. read more