My kids and I went in the other just to look at the animals! My son asked a young lady if he could hold a snake and although he isn't old enough (gotta be 18), she was still kind enough to walk over, let me attempt to hold one, and continue to educate us on the differences between the lizards and snakes! read more

it felt like I walked into a store that was run by 4 zombies! there is no customer service whatsoever. i went in to get some fish yesterday, and the fish department lady didn't even acknowledged me for several minutes, then when i asked for help, she angrily responded that the fish department is closed because she must count the fish! when i asked for a manager, the manager never came out of the room. Instead, the lady who was standing at the fish department with the rude employee came out, pretending to be a manager, and made all kinds of excuses for the bi*ch lady. There was no customers other than me and my husband at that time, but 4 employees at the store! i just don't understand how no one offered to help us, and all 4 of them ignored the customer's concerns as a team! I am writing this for their corporate to pay attention to their employee training. I had to go to my neighborhood PetsMart and got all my fish from there. Not only PetsMart has more fish selection, they are helpful and smiling employees who love to help and answer questions. I will share this unpleasant episode with everyone, in any chances I get, while comparing with PetsMart. Shame on you PetCo! read more

Employees at this location are always kind to me and my pupper, However, my only complaint about this store is that the shelves are always poorly stocked and the items I go looking for are hardly available and this is the closest Petco to my home. read more

They RUINED my dog's tail. My dog had a beautiful, long, fluffy tail and they chopped it down to a stub. It was NOT matted or adhering her at all. They chopped it off because they wanted to and I hate it. My baby doesn't even look like my baby anymore. She loves to chase her tail and rub her long tail on people she loves, she loves when I run my hand along her tail and now she can't! It barely even WAGS! I would understand if it was matted or objecting anything but it was NOT. I brush her all the time, including her tail, and It's curly and sits up so it's not blocking anything or getting like pee and poop on it. ALSO, they admittedly didn't do all of the things I paid for. I paid for the bath (not bath and haircut so why did they even cut her tail in the first place???) and shed release + which is supposed to include double shed release shampoo, blow dry, 15 min brush + second brush, ear cleaning, anal gland expression, nail trim, scented spritzs, teeth brushing and nail buffing. They didn't clean her ears, do the second brush, being her teeth, buff her nails, or do the spritz...what did I pay for then? Lana and I will NEVER return and I wouldn't recommend them to my worse enemy. read more

Petco - BEFORE, she had a beautiful long fluffy tail. It curled all the way up and she could wag it happily. - Pet Training Near Me - Mesa, Arizona

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Update: I spoke with the assistant manager, who is very kind, but informed me that because I had signed for them to remove matting, which I have done for many years, that it was actually my responsibility and that I am to blame for his haircut. I was also told that because my texts with the groomer were kind during the grooming process that it is also my fault for not being angry ahead of time. I was also told that because I picked him up and ran out to take a meeting in my car and did not bring up the concern while I was still at the location that it is again my responsibility. So it seems that this specific Petco grooming location not only does a poor job cutting hair, but also is not understanding or kind towards concerns unless they meet their specific specifications. my dog has never looked worse than coming out of this groomer. I'm not even sure if it's actually my dog at this point. I would avoid this place and go to any other groomer in the entire state. I also don't care about your comments, if you have thoughts or opinions on my dog, I don't really care just groom them make him look good and we can move on with our lives. read more

Customer service was terrible. If I didn't do anything wrong to your employees why do I need to get someone who's rude attitude makes the stores aura uncomfortable! Like what's the attitude for?? I come in being nice just to be treated like I'm a person they can't stand to see. Yall need better employees like the girls in the afternoon. I came in to get a different fish & as long as I have a receipt I can get one they said.. but I came in & left with nothing but a sad 4 year old. read more

The vet center wouldnt even take a look at the cat we rescued off the streets despite having an appointment. They claim it's because they are worried she will have a bad reaction to the medications and we won't know it, which is fair enough, but when asked if they could at least take a look over her to make sure she is ok (without giving her the shots), they still turned us away. So much for actually wanting to help the animal, they just want to cover their ass so we don't sue if she died from a reaction to the medication. read more

I received some really bad service at the PetSmart that was nearby, so I called this location hoping that they would be able to help me. I needed my dog groomed ASAP, and the woman on the phone was so nice and said she would be able to squeeze me in. I was so grateful because it is so difficult to find availability for weekend grooming day of, especially a Sunday. Thank you guys! read more

I've been going here for awhile for grooming. Caitlind is a terrible groomer. She is dramatic and not qualified because she can't wash and cut an 8lbs sweet Maltipoo. I've never had issues with ANY other groomer. They all say he does so well and so sweet. He gets nervous when inside of his ears are plucked. So I tell them to skip that part. The other groomers there are great and have no issues. I booked again with Caitlind because she was only one with availability this week. She canceled my appointment due to it not being "safe enough" to get the job done and suggested I go to another salon. All of a sudden after I've been here at this location for over a year. she told me that other groomers must have lied lol. She is the liar and dramatic. Several other people have similar issue with her. She needs to be fired. read more

Pretty disappointed with my visit today. My dog couldn't get groomed even though I have been to this petco location before and other petco locations and have never had an issue. They have told me in the past he does get a little nervous but never to the point where they can't finish. Caitlind, the stylist who helped us, said that people may have lied in the past about him doing good due to taking the easier route to just be done which I find strange because they have always given me detailed feedback and have said he does get a little nervous but overall he does good so clearly maybe she couldn't do her job well enough and can't handle grooming a dog. I have brought him to this exact location as well so is she saying they lie there as well? I'm very disappointed because I really needed to get him groomed and this was the only location available today which is why I came here and I wish I didn't, or I wish the lady that helped us before was there because she was able to get the job done. She had emphasized before even taking him that if he does get too nervous she will have to let me know to pick him up and I had told her that's never been an issue and she called me 10 mins after I left when she said she would've known in 30. It seems she didn't really even try because it was such a quick call. Again, I just find it very strange because my dog has gotten groomed many times and I always take him to petco, and this has never happened. She seemed a little nervous and even shaky when she was handing me a paper to other locations so I can only assume she hasn't been there long or just doesn't know how to do her job too well. I saw other reviews as well that mentioned the same thing about the same stylist so clearly the stylist needs better training and she's the problem, not my dog. Will not be returning here. Update on my review: My friend who is not a professional was able to groom my dog just fine. Says a lot that a person who is supposed to be a qualified professional groomer was not able to get the job done and my friend who is not a professional was able to get the job done. It's not easy hence why I don't do it myself but a little patience goes a long way. Worked out for me as I didn't have to pay as much as I would've. read more

Petco - Pet Training Near Me - Mesa, Arizona

Not good at all!! Caitlynd at the Dobson in Mesa location called me early and said they couldn't finish grooming my dog because he was STRESSED. She clarified that he was not biting, he was not crying, he was not whining... He was just stressed. When I went to go pick him up, the only part that was shaved were his front two legs, his belly, and his butt. The rest of him was left long. They literally sent him home like this, he looks absolutely ridiculous. I would assume majority of dogs do not like getting groomed and I'm sorry but if you cannot handle a little resistance from a big dog, you should NOT be doing this job. I have been getting my dog groomed for the last five years on a very consistent schedule and have never had this issue before. We had one bad groomer, and now they have banned us from getting groomed at Petco. I am very frustrated. read more

Petco - My dog after his grooming appointment. - Pet Training Near Me - Mesa, Arizona

I took my dog to puppy playtime & to training sessions here. I really recommend them! Our trainer (Steve) has helped Waffles grow up to be a wonderful dog. Waffles initially had anxiety around other dogs & food aggression but now he's super social & friendly :) The other employees were also very friendly towards my dog. read more

Not good at all!! Caitlynd at the Dobson in Mesa location called me early and said they couldn't finish grooming my dog because he was STRESSED. She clarified that he was not biting, he was not crying, he was not whining... He was just stressed. When I went to go pick him up, the only part that was shaved were his front two legs, his belly, and his butt. The rest of him was left long. They literally sent him home like this, he looks absolutely ridiculous. I would assume majority of dogs do not like getting groomed and I'm sorry but if you cannot handle a little resistance from a big dog, you should NOT be doing this job. I have been getting my dog groomed for the last five years on a very consistent schedule and have never had this issue before. We had one bad groomer, and now they have banned us from getting groomed at Petco. I am very frustrated. read more

Petco - Pet Training Near Me - Mesa, Arizona

This location is a joke. The "GM" was "helping" me with an exchange. She lied and said Petco does not offer exchanges. (I purchased a water fountain dish for my car and it did not work). She was extremely rude over the phone before I went to the store as well as the whole time I was in the store. I checked with corporate and was told they 100 percent offer exchanges and a district manager would reach out regarding my horrible experience, and that has yet to happen. read more

STAY AWAY from getting your dog groomed here! (Mesa location on Dobson) They caused me a $70 trip to the vet after the shaved my dog down past the skin in his private area and caused abrasions. He's now wearing the " collar of shame" to keep him from licking the abrasion and causing infection. When i contacted them, they said "oh I forgot to tell you about that, sorry and then afterwards didn't want to take full responsibility. and said maybe he's allergic ( he'd been there 3 times prior and has been groomed regularly since a pup ) and then they suggested" I take him elsewhere. As if that was even a question. Tuh... read more

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I am always throughly impressed with Petco's friendly staff and how they are genuinely happy to help and just love animals. Always asking about my dogs anytime I bring them with me and giving them treats. I decided to try their grooming salon for the very first time today as I had the absolute worst experience at Petsmart grooming months ago. Just skeptical of going somewhere to get my pups nails trimmed. The grooming staff is phenomenal! They listened to my concerns for my dogs and it was 2 of them that helped calm both of them down. My pomsky didn't freak out and cry. My shiba inu was so scared they took their time with her and were able to calm her down to get her nails trimmed. Excellent grooming staff! Highly recommend. I will definitely be back to get all 3 of my dogs nails trimmed here! Don't go to Petsmart grooming EVER! read more

I'm giving them two stars instead of one because the brick-and-mortar location nearest me, (In Mesa Riverview Plaza, Mesa AZ), has an excellent manager and they've always done right by me. Beyond that, Petco blows. Their credit card is handled by a finance company called Comenity Bank, whose primary line of business is rip-off car loans for people with low credit scores, and it shows. The card website is ridiculously hard to navigate, and EVERY TIME YOU LOG OUT - even if it's for ten seconds - you have to enter a new login code. The card they send you is plain white with the Petco logo on it, and good luck getting that custom card with your pet's picture on it. They reject absolutely every picture, forever. Also, good luck ever getting a credit line increase, no matter how consistently you pay your bills. But that's not the best part. The best part is the fact that if you are one day late on one payment, (for ANY reason, even if you've called during their 7 hour business day and discussed it with someone), your interest rate automatically jumps from about 12% to almost 40%, and that's your new interest rate FOREVER. I will be paying off and canceling my card ASAP. Now let's discuss the website. It's not the easiest to use, the search function is primitive at best, and as an added bonus, you now are forced to do the b.s. two-part authentication EVERY TIME YOU LOG OUT - even if it's only for ten seconds. (Sound familiar?). Long story short, I will continue to use the brick-and-mortar location for my cats' litter and food, but I will use nothing else Petco offers. read more

Stay Away! Don't recommend this place at all unless your buying toys or food/ The workers and management are careless and all have a lack of common sense.. I go to multiple pet stores around the Valley for all my animal needs but this one is a NO- GO for vaccinations/ shot(s) in general. read more

Took my dog to get his nails trimmed and the lady with blue hair was so rough with him and he's a sweet dog, he was extremely anxious and her aggressive behavior ruined the grooming experience for us both. Will lot come back to this location read more

So a girl called me and told me she could take my dog because she had mats and stuff and said I would like to refer u to a vet so she can be asleep while she is groomed and she didn't even look at my dog and called me she said the notes from my dog previous appointment says she had mats in her hair and she was really jumpy but when I called the Petco in chandler they where we don't see any notes. From other groomed beside the one we talk and she didn't even see my dog and fyi my dog is a stander poodle so I Highly recommend to not go to this petco go to the one in chandler read more

We took our golden doodle for grooming, asked for medium length hair with longer hair on top. I received a call from Emily 4 hours later saying she couldn't finish the job today and that I would have to bring him back. When I went to go pick him up, he had BALD spots throughout his fur, his fur was taken all the way down to his skin, razor burn and half of his face was cut the other was not. She also decided to leave the end of his tail long like a lion??? She definitely tried to shave him before bathing him and combing him out and then complained to us that he was "too matted" for her to groom. Do not come here- and do not let that woman touch your dog. read more

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I took a kitten here and they told us she had ringworms and we gave her medicine then the next day she got a horrible agonizing infection that was nothing like ringworms and she had to be put down. The people here are fucking stupid and caused the death of an innocent kitten and made us pay 160 dollars just for NOTHING to be solved read more

this place is horrible. catlind or whatever didn't know anything. she cut my dogs nails too short where multiple nails have the quick exposed then try to tell me my dog is aggressive bc she was whining and tried to bite (which she's never ever done before) and needs to be taken to a vet and muzzled funny enough, I went home and tried to do them myself, and she was an angel. I've never had any problems with my dog going to a groomers before except this one. this girl needs to have her license revoked ASAP. read more

A pet store that gives aquatic life the attention they deserve. Right when you come in you see the great displays of fishes and tanks they have right near the entrance. I guess we came to the perfect store cause that was exactly what we came here shopping for. Abby was great! She was the cashier and seemed to be the only worker in the whole store right before closing time. She was a one woman army. Single handedly taking care of every customer at checkout and the ones with questions in the aisles. She was extremely knowledgeable and really helpful. She helped us pick the perfect fish tank for our daughter's gold fishes. Thank you so much Abby. It's worth paying a little extra by coming here just to have the awesome customer service you offer. read more

If I could I would give this grooming location a zero. My dog is traumatized from his appointment. He is depressed , hides and is displaying signs of PTSD. His coat is severely uneven. His tail was completely cut which for a Chinese crested dog is a huge mistake. The only way to recover from this is to shave him down. Do NOT go to this location for grooming. read more

Grooming department. I did show up 30 mins late but an email or possibly a phone call would have been nice saying "they are going to lunch now"? ? ? And they cant do it so I need to reschedule. Also didn't have my rabies sheet updated which it has been at other locations. Again, the issue is they didn't even say that or give me a heads up even if I did show up on time. Just be ahead of the curve. I waited week + for this appointment and they couldn't be bothered. If you want people to come to you treat them professionally. That's all. Super rude and could care less. read more

If only you are able to give 0 I honestly would. I didn't like how the store manager Merzedes treated me during my visit. I understand if people aren't having a good day, but you should leave that at the door and not bring it in during place of employment. Very unprofessional and very unlikely I will be returning this petco. Terrible service by the store leader read more

There was one lady in the front that was nice. I told her I would like a minute just to see and look because there was many different fish of the same fishes so I wanted to make sure I was getting what I wanted and mind you they close at 8 o'clock and it's 738 and she told me that I had to hurry and make a decision because she's done doing fish at 7:40 basically rushed me out and made me feel like I was ruining her night even though it says they're open till eight I've ever been pushed out so quick and so Rudley it really made me disappointed I don't understand when businesses are open till a certain time and yet they make you feel rushed to get out like the customers aren't someone to meet the hours and yet you can't serve them until the time it's needed. I wish I got her name but I left in anger and forgot to ask. The date is 2/21/24 7:40 horrible customer care I was making a decision and waiting for a response from my fiancé and yet they made me feel so bad about being there never coming back to the store. I guess that's why people go to family owned businesses because people actually caring like their jobs. read more

I've been coming to this Petco every since I've got my puppy everyone recognizes my pup when I come in and the experience is always great. We normally pick up her food/treats and get her shots here routinely. However the downside is the grooming department! I've been trying to make an appointment for a while now and since I can't make an appointment online I call and they never answer the phone! And when they do, you can hear someone pick up and hang up the call. Especially now with covid you would think they'd make it more of a priority instead of coming into the store. Bad customer service to Grooming dept. other than that the rest of the store is GREAT. read more

GROOMER EMILY: if you want someone who understands common sense Emily WILL NOT be the person to go to. Took my dog in only to get a butt trim and paws cut confirmed that with her also because she was trying to make me get a spa (which I have got before) but didn't need it this time around so only wanted those done. She then accepted that and acknowledged just to do those two things. I had a appointment at 10:30am and my dog didn't finish until 2:15pm because they said "we are taking walk-ins for Christmas". WHAT WAS THE POINT OF MAKING AN APPOINTMENT???? She then wanted to charge me 70$ for a less then 7$ appointment and failed to state "we don't do just that we include the spa". She went behind my back after telling her over and over when I dropped him off only to do those two things but she did a whole 70$ treatment so she can make more money. The manager then came and I explained to her that her associate confirmed with me multiple times that, that's all she was going to do. And then explained how if you guys don't just cut butt hairs and paws, then why didn't your associate explain that a spa needed to be included. She never once did. Asked the manger "who's at fault, your associate should've mentioned you need a bath as well" but failed to do so leaving me unaware of it. In conclusion this petco tried to take 65$ from me for something I never wanted... they ended up getting $0 and giving my dog their service because they failed to elaborate their policies. read more

We took our dog to Petco for a full bath and nail trim. When we picked him up and carried him to the car, he was bleeding so much on his nails, blood even got on our shirts and pants. We immediately took him back to Petco and the employees they did not even know he was bleeding ?! How can they not know with that amount of blood? Well, things got worse. I made a phone call to PetCo Service and did their survey to just receive an email saying "sorry didn't meet your expectations". I was expecting more response from PetCo. PetCo didn't apologize for the poor service provided nor said how PetCo would improve situations like that in the future? I'm honestly quite surprised of how PetCo taking this matter like nothing. I have been patient and contacted PetCo for cutting my dog and didn't even know about it. I just can't understand how she missed that. And PetCo's response is "well, sorry didn't meet your expectation"? Now I know that not only the grooming service is bad but also the customer service. The hair cut wasn't bad and I understand mistakes happen. But the way PetCo responded to the situation was very bad. Other people need to know this before they spend money just to have PetCo cut their pet bleeding. read more

Petco - Pet Training Near Me - Mesa, Arizona

Just bought a bag of "Under The Sun" original adult dog food from them, when I got home and opened the bag, to my horror BUGS! And what looks like, nests or bundles of webbing? I have no idea, all I know is that I bought a bag of food for my best friend and its full, I mean infested with bugs and gross bug remains! I'm grossed out to even have it in my house. gross gross gross! Also, I called customer service to see what I needed to do in this matter, if I exchange it, return it, do I bring the bag back, is there a "sorry you got a bag of bugs" discount? like???? It's full of bugs miss, what do I do! and she offered no apology or sincerity just a Response of "ya, we can do that." Do what! "Exchange it" ... Cool. My poor pup! Thankfully this bag went home with me and I'm very observant, because of things like this. If this had gone to anyone else who is less likely to have seen the bugs or would just have assumed that a fresh bag of dog food is safe to feed their best friend, I'd be worried for them and their dog! I'm very weary of getting another bag at this location, makes me extremely uneasy! Always check! read more

Petco - Just bought a bag of "Under The Sun" original adult dog food from them, when I got home and opened the bag, to my horror BUGS! - Pet Training Near Me - Mesa, Arizona

Very friendly and Emilie always takes great care of my German Shepherd Prada and she's been taking care of her since Prado was a puppy

I am not going to ramble, I think the pictures speak for themselves. This is the worse grooming experience my dog has ever had. Whether or not my dog's behavior played a factor, I believe this could have been handled differently before it led to nicks and bald spots all over. read more

Petco - Pet Training Near Me - Mesa, Arizona

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K loves this place. It all started years ago when C won 3 goldfish at the state fair. We bought a 10 gallon tank and all the fixins for them. They survived awhile and so did the replacement goldfish but eventually, K and C decided that after the last goldfish kicked the bucket, they were going to switch the tank over to a fresh water tank. K and C started with 5 guppies. That lasted over the last year but they kept dying and being replaced until finally K decided to try Betta's. This location had the best selection of Betta's and Michael, one of the employees was awesome. He's knowledgeable and was very helpful to K in getting the right stuff to keep the water at the right balance. We've been very happy with the fish this place stocks and the help from the staff. Well stocked, knowledgeable staff about fish, friendly staff in general, clean facility. 4 Stars. read more

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We've been going to this Petco for the past couple of years, because it's closest to our house. A constant and ongoing gripe with this location, while this seems to be an average pet store, in terms of stock and available products, is that it's nearly impossible to locate an employee, even when you're trying to check out. Every visit to this place ultimately leads us to milling around, trying to find an someone to help with whatever we need. The ones that we do find are averagely helpful, nothing to write home about, but none have been rude. However, and this part of the review may not apply to most of you, but ATTENTION FISH LOVERS: confirmed case of camallanus worms in a fish that we just bought from this location. Due to the highly contagious nature of this parasite, I wanted to report on this immediately. Avoid this fish section, or be prepared to do a preventative deworming and quarantine of any new fish for 6 to 12 weeks. Devastating. Will not return to this location to purchase any fish, for fear of infecting the rest of our tank. read more

Petco - CAUTION - purchased this fish, who is infected with camallanus worms, on 11/28. Highly contagious!! - Pet Training Near Me - Mesa, Arizona

How can this location only have one shopping cart available for customers? It's been over two months that I've started asking employees - no one has any idea. I have two dogs and need a cart for large bags of food that I cannot manage alone Holy heck, an associate just told me the district manager was in the store today and has no eta on more carts. read more

Horrible customer service in the grooming department. I've been taking my dogs to Petco for 15 plus years and never have I been treated as rude as I was here. They wouldn't check my dogs in because I came in 10 minutes early and they expected me to sit there and wait with my 2 dogs in my hands. Made no sense. I just said I would come back. Then they turned my dog away bc he had a patch on his skin that he had for his whole life. This place is ridiculous and rude and don't waste your time. They need help in the customer service department. read more

I love the toys that I bought for my cat Nutmeg, with the most recent one being a mouse wand toy that he LOVES!!!!! His other toys don't exist. It's also nice to just come in and window shop and to see the animals. They have a nice environment where the people are totally animal focused and people friendly. read more

It's not a bad location if you're just picking up food or toys. The hours are not 9-9pm Monday through Saturday though. They close at 8pm. I've gone to a few locations that day 9pm closing time and they're always wrong. read more