Great service. Bianca was great and treated my hyper boy with love and care. Thanks yall. I appreciate everyone in there. They all are friendly and are willing to share best practices with me. My new favorite Petco. read more

I wish I could give Vetco in Stonecrest 0 stars. When I arrived, the lady told me I needed proof of vaccination for my dog, which I already showed her. Then she said she needed the physical certificate to verify the date, even after I showed her the email confirmation and receipt. She still acted like she didn't believe me. My dog also had a 2:00 PM appointment, and they told me I wouldn't be able to pick him up for another 3-4 hours. Then when I came back around 3:00 PM to check if they had even started, they still hadn't started on my dog yet. Very unprofessional experience and a complete waste of time. read more

We will not be returning to the groomers here. This is the second time that we've had groomers up charge for unnecessary services - both times claiming the dog was matted though we brush her out daily and specifically use detangler and brushing before going to the groomers so we wouldn't be hit with the fee. Additionally, LaNia claimed that her nails were sharp and was "concerned" that our dog may jump on her. 1) her nails were not sharp, as I grind an buff her nails so that the dog doesn't scratch me while we're playing and 2) LaNia never clipped, grinded, or buffed our dog's nails during the grooming - EVEN THOUGH WE WERE CHARGED FOR THESE SERVICES. The dog was scalped in multiple places - please explain to me how that happens with a guard on the clippers. The dog wasn't bathed. LaNia also didn't shave out her paw pads. So I was charged $130 worth of services for $75 dollars worth of work done poorly. It is clear that this location is either hiring unqualified persons or failing to provide the necessary training and equipment (including PPE) for them to do their jobs. read more

You receive multiple text and emails to confirm a grooming appointment and when you get there, only 1 person is in line . I still wait 30 minutes to be told we don't have kennel space for the grooming, we can call you when space is available. Why not overbook appointments that you obviously don't have? read more

I had my dog groomed by Easter on the 21st of October. It is now the 30th of October and I just found 3 cotton balls shoved into my dogs ear! ALMOST 10 DAYS LATER!!!!!! Do you know how bad this could have been? I had to use tweezers to get the cotton balls out because they were that far into his ear canal! On top of that she charged me twice for "de-matting" even though he didn't have excessive matting. We will NOT be returning to this location. read more

Petco - The cotton balls that were lodged in my dog's ear. - Pet Stores Near Me - Lithonia, Georgia

Once you do finally find a staff member to help you they are nice & professional. But you can tell they are very short staffed. However! The grooming department is horrible. They scheduled me for 11am. I get there PLUS another customer with 11am appointment with same person & the groomer isn't scheduled until 12pm. The cut was choppy & not what I asked for at all! Don't use their grooming dept. read more

Petco in PGC Maryland, on three occasions, groomed my small dog beautifully. Then, they hurt my feelings telling me not to bring him back for grooming. My petite pup made the groomers earn their pay with his feisty behavior. Although he is now tranquilized first, petco still refuses to groom my baby. read more

Dear Petco, please do better on packing the super worms and making sure they are not dead. I order some online, and it was horrible, all of my super worms were dead, and 3-4 of my crickets were dead too. So now my gecko will have nothing to eat in a couple of weeks. read more

Trey is such a huge help. We purchased both of our bearded dragons from this store. He's very knowledgeable and personable. Thanks so much Trey! Very professional and helpful! read more

I'm not surprised people have problems with the staff when the management is poor. A friend of mine and I went in to buy some clothes and the store's manager comes over and spends several minutes insisting that I look at the items on the clearance rack. While initially she may have been conveying information, when I thanked her and went back to shopping she kept harassing me about going to the clearance rack. She treated me as if I could not afford anything in that store so in the future I will take my money elsewhere where it is appreciated. read more

They didn't used to treat me so poorly, but today, on my birthday, they called me to first: reschedule my baby's appointment, but I took off of work tomorrow because I have been trying to get my dog groomed since May(but they claim only Lindsay can service my dog, but she has not been able to work with large dogs for months), so she moved it back 2 hours. Then she called right back and had the nerve to say "well I am looking at the notes and I see that your dog is bad, so we need to cancel" Wow!! This is how Petco does customer service? Nobody has ever told me that my dog was bad. The last time that my dog was up there, the groomer walked out to get him and my dog immediately retreated and started growling. Anybody who owns a dog knows that this happens when that dog does not feel safe. My dog had been there several times prior and nobody ever once told me that my dog was 'bad'. He did not do well with this particular person, for whatever reason. I was not told that he bit her or anything, just that he didnt want to cooperate with her. One time I was told that I might need to take my baby to the vet to have his nails filed because he did not like them doing it. That does not label my dog as bad! So I am trying to figure out how these so-called dog groomers are now labeling my dog as bad. Back to the phone call, I told her I wanted to speak to the manager, because this is not acceptable service. I get a manager on the phone and she's telling me the same thing, 'we cannot service your dog', So I informed her that when I called last week and the gentleman that took my call was made aware of who my dog was, which means he had access to the system and could see whatever notes was on there, he still scheduled me for this Monday. That is bad business!! All the manager could do was tell me he is a new hire, and didn't know any better but just like I told her, that's not my problem!! I am very disappointed and dissatisfied with the way these people do business. I didnt even negatively review them that time they did not shave his head down to match his body when I asked for it, but today, they genuinely upset me!! Just imagine, someone calling you and telling you 'your baby is bad' and he really isn't, he was attacked as a puppy by two rottweilers on our evening walk, and since then he seeks safety whenever he smells one, but that is noted in his profile. He has never bit anyone, he is a goldendoodle, a genuine baby, and we just wanted him groomed properly, because we have no clue what we are doing at home with him. I will NEVER give this location my business again read more

I've been coming here for a year now. And today is my last day shopping at this location. Staff never look like they want to be there, store is filthy all the time. Spider webs, dust etc. and to top it off it's 7:35pm and the store close, not at 8pm like they promote. I really do love Petco but this ain't it. read more

Petco is my go to for my dog's grooming. Getting an appointment for grooming can be a challenge but this location typically has availability for when i need to get my dog groomed. I have the vital care rewards which provides me with an additional discount on services. While they appear to be shorter staffed, you may have to wait a lil longer to get your pup checked in but they do provide good, friendly, service and in a timely manner. I had some issues with my vital care app during my last visit and the manager went above and beyond to ensure that my issue was resolved. I definitely appreciate the good customer service provided at this location. read more

You have to chase employees down to get service or they walk past you and don't acknowledge you. read more

Petco - The employees are hiding. - Pet Stores Near Me - Lithonia, Georgia

I took my dog in for a $72.00 groom today and he was totally mutilated. His hair is uneven and chopped. The groomer left hair hanging off his feet. His ears are are not even. I made him another appointment for tomorrow. Hopefully someone there can do something to help. Will post after next appointment. read more

See all

Yesterday was my 2nd time taking my puppy to be groomed. My mini schnauzer is only 6 months old. Each time I book my appointments I always feel out the questionnaire regarding my dog needs (barking, anxiety) is always listed. I was not thrilled with her haircut on the first groom as she was shaved bare but did not complain because she was only 4 months and it was her first time. This time her hair cut was better. However, I did not like the groomer LaNia's comments about my puppy that she has "VERY BAD" anxiety and she was barking so loud that she could be heard inside the store. I'm thinking well that is why i filled out the questionnaire and provided those notes. I did not get a call prior to her groom being completed with this issue. Also, I noticed that the price is NEVER near what is quoted online. I was charged for a long hair small dog cut. However, my puppies hair was not long at all only around her face as I was told she did not need a cut, cut because her hair is still growing back from the first cut. I would have liked for someone to reach out to me if grooming a puppy that has anxiety was going to be an issue. Needless to say I WILL NOT book another grooming appointment at this location. But I will say the VETCO clinic is always professional. I've read a few reviews about this location and this seems to be an ongoing issue. I left the store yesterday with a very bad taste in my mouth! My pup will not be back! read more

Customer service at this location is horrible. The store manager, Angela, does not utilize active listening skills when talking to customers. She hears what she wants to hear and runs with that. She speaks very loudly and in a condescending tone. I attempted to pick up an online order and the order was wrong. It was the incorrect item and was listed under someone else's name. The store manager offered to exchange it for the correct one and in doing so voided my entire transaction and asked me to pay for it again. She did not explain that she would be doing a return and the money would be sent back to my original method of payment. She did say it could take a couple of days to show up in my account. Why would she do that without making sure that was okay with me? Why wouldn't she offer to put it on a gift card since she KNEW it could take a few days to show up in my account? Her communication skills are lacking. When I went back to the store a week later to pick up yet another order for the same food. I was asked for ID in spite of the associate stating she remembered me from the week before. They didn't ask for ID the day they messed up my order though, but I digress. Angela might not need to work in retail customer service if she is not prepared to actually listen to customers and actually ask questions about customer's needs; in my humble opinion. Online pick up is supposed to be a fast option; not at this store. Their lines are slow and long and there is no order. They let people walk up to open registers right past the ones who have been waiting at another register. Here's to hoping they get it together because this is ridiculous. read more

I work with the ladies and they Rant and Rave about the Groomer Angeline I have seen pictures of their beloved dogs and agree that this lady knows what she is doing and does a great job. She also has steller customer service, the girls asked that I post this on the website for them as they are not that computer savey. From what I know please let her know that she is appreciated for her hard work. Give this girl a raise!!! read more

The selection at this location is great! Tons of bandanas, toys, great variety. The only thing that I didn't appreciate was the customer service, the person who checked me out was not in the best mood, so it was like a robot was checking me out. I will give this location a chance because I do like the availability of products. read more

zero stars.... I took my puppy to get groomed I can say he was matted which I expected he would have to be shaved, he is a puppy and has only been groomed once before. I walked in and my groomer bianca came up and she was smiling and said he was matted which I understood, she checks his shot records and then says she wants to check him, I guess to see where the matting was, all the while she was smiling, I informed her I do bathe him once a week and brush him but if he needed to be shaved I was ok with that ..... eventually after leaving what I thought was a welcoming smile I realized she was smiling because she never intended on grooming my dog......... she gets to his ears and they are pretty matted and she says I would have to take him to a vet because if they shave around his ears the blood will begin to re circulate TOO FAST and cause HEMATOMAS and that the vet may have to put him to sleep to groom his ears because of that. WHICH OF COURSE SCARED ME but i'm also thinking like I KNOW THERE ARE DOGS WHO ARE PRACTICALLY NEGLECTED AND HAVE WORST MATS THAN THIS this can't be that bad, but of course now I'm scared and she told me there is a groomer/vet in the area.... as soon as I get to my car I call them and they tell me THAT THEY HEARD OF NO SUCH THING AND THAT THE GROOMER JUST DIDNT WANT TO GROOM A MATTED DOG!.... they proceed to book me an appt but I couldn't get in until next week but of course im scared now and want something sooner so I go to another REGULAR GROOMER in my area who also advised me that THAT WASNT TRUE and that yes his ears were matted but it was just HAIR they agreed to groom my pup! of course it cost more which I was ok with, and he was finished in a hour ears cut down no knicks no cuts no HEMATOMAS NO BLEEDING NO STITCHES all the things that I was told was a possibility and he is his completely normal self !!! I accept complete accountability for the matting but he is a shitzu he is very active loves to roll and play around the house and in the yard so from now on I'll make sure to keep a low haircut HOWEVER If you chose to be in the profession of GROOMING I think that you should actually want to GROOM and not spread MISINFORMATION BECAUSE YOU DID NOT FEEL LIKE GROOMING A MATTED PUPPY I will never come here again read more

I've been going to Petco in Lithonia since my dog was a puppy. There was a girl there with short green hair that always did an excellent job and you could tell she took pride in her job. When she left that's when it all went down hill. I took my dog there less than a week ago and the groomer wasnt friendly at all. She had an attitude and when I came to pick my dog up 2hrs late she had a bigger attitude when I asked her why the price keeps going up when I keep getting the same service. $115 later and had to go to an ATM because there machine was broken I wasn't happy at all!! I promise they didn't even bathe my dog. She smelled the same way she did when I dropped her off. her hair wasn't soft or blown out. What really disturbed me is that she was crying when I picked her up...and she has never done that. Now I'm even more concerned and disappointed. I hope they read this...better yet I hope everyone reads this. My dogs name is Lulu she's a standard poodle and weights 46 pounds. The sweetest dog ever. I call the store manager "frado" and rather than provide good service he decides to interrogate me. if you care about your dog and there health I wouldn't recommend this place. It's very convenient for me figuring my house is around the corner but, I'll take the inconvenience just to make sure my dog is healthy, happy, and looks good. It's very difficult to pay $100+ dollars for a service and be highly disappointed and be provided terrible service. read more

See all

We arrived a day early for our appointment. This was not a problem for this location. We were greeted within 5 minutes of walking in. Royal was on a call and acknowledged our arrival. After Royal ended the call, we were assured that we could be accommodated. Royal suggested a few things that would offer a customized experience for each dog! We were contacted about an hour earlier than we anticipated, with Royal letting us know the dogs were ready. Upon arrival, we were thrilled to see our fur babies looking and smelling fresh and clean! Royal even topped it off with our little guy getting an added bow tie. read more

Petco - Wizard with a bow tie! - Pet Stores Near Me - Lithonia, Georgia

not even worth one star, walked in seen dead reptiles in the displays, crickets roam the whole store, none of their prices add up with their merchandise and their sales that are none existent. then to top it all off horrible customer service and tried to argue about giving a refund on products that prices didn't match up on. read more

shaving my dog too close when they say dematting was too much, he growls, too close to his skin. no problem for 4 years going there and suddenly no one can work with him. Loved them but don't understand what happened; no patience with a little dog and did u even try to avoid having to shave him because u did not want to take the time to work thru a small matted area? He's had worse and no issues with other groomers. read more

Petco I usually take my dog to his Vet office to get bathed etc. well The pandemic happened and they stopped that service so I took a chance and took him Snellville Petco in November and they did An amazing job. Fast forward, few months later I made appointment for 1:15PM May 29th about a week in advance. Half way through the week I get a call that they are booked and busy on On that day and if I can bring him in at 9am. Cool, holiday weekend, I understand. First one there at 9am and was told that it's not the usually 2 hour wait, he will be ready in 3-4 hours. Cool, I try to be understandable. 230pm no call no nothing so I decide to call, didn't get a clear answer. At 245 I got a call saying he was still drying and I can pick him up at 345. I stroll in at 430, grabbed the paper work and paid the $90 + $10 tip, walked back over to get by boy and was told that he isn't ready yet. They still have to trim and buff his nails and it would be about 10-15 minutes because they were busy with the white poodle who the groomer was cursing at and handling very roughly. I walked out and was observing from a distance as she yanked the dog around and tugging on the limbs. At 438 I went to the register and asked for my tip back and the fee for the nail trim and buff. Walked in to ask for my dog, he came out and it didn't even seem as if he got a proper bath. The groomer said she didn't get a chance to brush him out and I should bring him back the next day to complete the service. After seeing how she was treating someone else dog I could only imagine how she treated my dog. Never again I called the customer care number and made a complaint, I was told the location manager was going to call with 48 hours. Almost a month later and still no call. read more

I had a 12:15 appt for my dog Bella. They were confused as to what dog I was referring too. They kept saying " Bella Rose", I replied no. This went on for a bit as they try to confirm a contact number. They told me Bella Rose right? No I said just Bella. After it got straighten out I was told to give them a couple hours. I called them at 4:00 and said Bella would not be ready until 6:00.I asked what is taking so long and they said there are 3 dogs in front of her. How is that my problem ? and a common courtesy phone call would have helped. No apologies from them. My dog won't be going back. read more

First of all all beta fish look like they're on their last breath... The ferrets all looked sickly too I wasn't even in there to buy an animal I just wanted help finding a retractable leash... ran into an employee named Karen.. she told me she had no idea and if she had time she would walk me through the whole store and help me find something but that she was busy and she told me she couldn't even get someone else to help me find what I was looking for....wtf?? Never going back awful customer service and dying animals read more

This store was so Disgusting. I was appalled by the site of dead roaches and dried up feces stains on the ground. Why doea this store look so gloomy when u walk in. In fact it takes a least 20 minutes before u find someone to assist you and then another 10 minutes to wait to check out. I will never come back to this location at mall parkway. read more

My damn dog came home and his hair was uneven . Top of his head fur fucked up and he still have knotted hairs behind his ear. Now if y'all redo this shit for free I won't have a issue but it's the fact y'all cut his hair and made him look fucked up. Highly disappointed! I would either love to get my damn money back or at least a free cut cause I can show y'all the bullshit y'all pulled read more

Petco - Y'all did a terrible job!He still have those knotted up hairs behind his ear and he uneven I may come up there and cause a fucking scene - Pet Stores Near Me - Lithonia, Georgia

First of all this store never answers the phone ever. Second I saved some geckos from here bc they were god awful skinny and in horrible horrible conditions. They had parasites and had consumed sand from their cages at petco. One also had horrible stuck shed because the humidity was so insanely dry. It stinks on there, carts full of crap are always crowding the aisles and the lizards are always on the brink of dying. I don't understand how they can look at a gecko that skinny and think it's okay. Petco needs to be shut down forever . I spent $400 on the geckos vet bills because i wanted them to have a good life and they still passed but thankfully in CLEAN CAGES. read more

Nice store and well stocked. Employees could definitely use a brush up tutorial on customer svc, especially in the grooming dept. I called on a Monday afternoon prior to going to ask if I need an appt for a shampoo, I was told no. I arrived a little before 5P. When I arrived the female groomer with a short cropped haircut never looked my way. She was giving a dog a haircut and said "how can I help", I inquired about a shampoo and before I could the last "o" out in shampoo she stated " naw we're booked we can probably get to it Thursday". I was so disgusted by her demeanor I didn't even raise the fact that I called prior to coming and was told differently. Nevermind the store closes at 9P. I normally have a good experience at other Petco stores, this one definitely misses the mark! read more

This location has all the cold, heartless feel of a big box pet supplier. I had problems with management discontinuing with the specialty dog foods I feed my dogs. Management actually recommended that I feed more common brands because all dog food is the same anyway. Pretty uneducated and unprofessional. But if you are looking for the basics for small to large dogs Petco does come through. There is very little they offer for giant breeds. read more

I've never really been a big fan of this Petco location. It's always bugs, especially big water bugs (both dead and alive) in this store. There's always boxes and carts of merchandise just sitting in the aisles making it hard to shop. There's no one at the register and most of the cashiers I have encountered aren't the friendliest...some even on the verge of rude. The experience I had today makes it very unlikely I will return. I've been dealing with this terrible store approximately once a month for the last 3 years because it's a 5 minute drive from my house. I am to the point where I rather get on I20 and drive to Petsmart in Conyers. I went in today to buy a few things for my two cats including cat food. I was sent an email with a 10% off coupon by Petsmart for online and in store use for cat or dog food. I showed the cashier and asked could I use it. She read the coupon and said it says for in store pick up orders. I pointed out to her it read excludes in store pick up orders. She then called another lady over to get help with the discount. I showed the lady the email with the details of the coupon. The two began whispering as the lady tried to put the discount in. After the discount was put it, the first cashier gave me my total and it was higher than the first total she gave me. I told her nothing was taken off and the price actually went up. Only after me stating that, did she feel the need to tell me the food already had a $7 discount and I could not use the 10% off coupon. The only exclusions on the coupon were a certain brand that I did not have and online orders placed with in store pickup. Rather than argue, because I was getting very irritated, I told her to remove the item and re ring it at the lower price...and of course, she had an attitude. If the coupon truly could not be used with whatever initial discount I got on the food that is really all they had to say....For example, "You're getting a better deal with this discount over this 10% off coupon." I cannot believe those two women thought it was okay to charge me MORE, that I would not notice and at least have the courtesy explain to me they could only apply one discount on the item. read more

The workers are really nice. I always have a decent conversation with them. The workers are knowledgeable. The store is usually well maintained, it does have the smell of animals. If you don't want to smell that then go to Walmart for pet food. Overall my favorite Petco. read more

Easter always takes care of King & I ever since my first visit to this Petco location almost 2 years ago when I met her. Originally before our move we were near a Petsmart where he got groomed at but King always looks great when he leaves her & she will continue to be his new groomer. Thanks again Easter for your great customer service. read more

I took my elderly dog in to be groomed on 2/15. I explained to staff that my dog was deaf and blind. They stated that they understood and would take their time with her. I came back in early and found the groomer cursing at my dog! Apparently my dog was giving her a hard time about trimming her face. She looked like she had seen a ghost when she looked up and saw me standing there. She tried to make it better by saying how sweet my dog was but she didnt want her face trimmed. I told her that it didn't help that she was cursing at her. Although my dog was hard of hearing I am sure she felt her negative energy. What was sad is that this appointment was my dog's last grooming appt. I had her laid to rest 2 days later due to her advanced cognitive decline. I just wanted her to look nice when we said goodbye. Instead she was treated badly! I would never set foot in the store again. I emailed corporate and have yet to get a response. I guess this type of behavior is not unusual. BTW I did not get the groomer's name but all of her hair was shaved except for a bun on top. read more

We brought our 2 Caucasian Mountain Dogs (Ovcharkas) here for a quick last-minute bath because they're located close to our home.... Never! Again! I scheduled an appointment, but the moment we walked in I overheard one of the associates say to another "All these pop-ups." My immediate thought was "Where?! We have an appointment, so no one is 'popping up' here!" However, I kept it professional and didn't respond to her, despite her inability to do the same. As soon as she overheard me tell the gentleman at the desk that we had a 1pm appt, she said "Oh, y'all have the German Shepherds? You called to make the appointment?" I then realized she was who I scheduled their grooming appointment with. So I said, "No. They're Caucasian Mountain Shepherds, and yes - I scheduled their appointment." Then, she said "I thought they were a year old? They're big!" I replied, "They are a year old. They just turned one 2 weeks ago." I clearly communicated their breed when I called to schedule the appointment and I provided their age when asked, as well. Caucasian Shepherds are a large breed and if she was knowledgeable about them as opposed to pretending, she would've known that they usually weigh 100+ lbs at a year old. The associates looked through their system some, looked at our dogs, stepped out of the grooming area to talk amongst themselves, etc. They were clearly intimidated by our dogs and were displaying it, in addition to chaos and a lack of professionalism. At this point our dogs were starting to get agitated (as was I so it didn't surprise me that their intuition revealed to them that this was not the best environment). So we told them we'll just leave and take them to their regular groomer - which is The Clean Dog Groomers. Our dogs have never responded the way they did that day and I know it was due to the negative energy from a few of their associates. The gentleman at the desk and one other young lady tried to remain professional, but they have a few bad apples working there that will spoil the whole bunch. Needless to say, we won't be returning! read more

Everyone was so nice and made me feel comfortable with leaving my dog there. She smelled good and had a clean shine to her coat. We will be visiting again!!! read more

Horrible grooming staff and customer service needs some fine tuning. If you don't want your pet kept for over 7 hours don't bother, especially a small breed. read more

WORST GROOMING DEPARTMENT EVER! I made an appt...was given a 2:00 appt.on a Sat. The mang named Easter was upset wit me bcuz her co worker gave me the slot on a Saturday at 2 & she tld me i need 2 make my appts thru the wk. So I was hld accountable bcuz she was short staffed & over booked. So she refused 2 groom my dog. She informed the store mang named Dillion who did nothing but stand there wit his arms folded and she walked away. I shared the incident wit corporate who in turned had a mang from the same store contact me. His name was David. He called asking for Esther, told me it he was calling regarding my 2:00 missed appt on a Saturday and offered me free grooming. REALLY! And he did this so nonchalantly. The problem...I asked 2 sp/w someone at corp and not the store. I told them I would never return after being treated with such blatant deregard as a customer for over 10 yrs. I was sent a survey that questioned concerned about the call and the employee who took my complaint verses the actual incident. CUSTOMER SERVICE MEANS NOTHING TO THE PETCO STORE IN LITHONIA GA AT STONECREST read more