Very disappointed with the grooming service at the PetSmart in Conyers, GA. Appointment on 1/8/26…read morewas pushed from 12:00 to 12:30, which I agreed to. I paid for ears cleaned, nails trimmed, and feet groomed, but only the nails were done. Ears were not cleaned and feet were barely touched. When my husband calmly questioned it, staff said they only trim the bottom of the feet. The manager said he'd be back and never returned after we waited about 30 minutes. Staff also labeled my husband as "aggressive," which was untrue and unprofessional. Paid for services not provided and left with no resolution.

My dog was living with irritated skin, and scratching her self. After i took her to the groomers…read morehere, they managed to treat the affect skin, and shes stopped scratching. I think shes grateful. Thank yall!

Simply not professional. Very rude lady. I booked my appointment on the 19th, and the date was…read moregiven was March the 7th. On February 20th although she gave a date she did not give a time until February the 28th at 6:41am. I did not see the message until Tuesday March the 2nd. I respond to confirm, and she responded with a very rude text explaining how she canceled my appointment due to my late response. Might I mentioned I thought all was well from February 20th. A week later she gives a time. It takes her forever to respond yet she gets upset when a new customer do not know her 24 hour response rule. Very unprofessional. 0 out of 10 do not recommend!

I've used Debbie for years, and she always did a great job! She was also dependable, and very easy…read moreto communicate with. She made scheduling easy, and would always respond to my texts within minutes. I would recommend her services. Thanks Debbie!

My dog's new favorite groomer! Probably the first time I have seen her not be stressed out after…read morehaving her cleaned. We are grateful for their service. She is especially, since someone *actually* managed to do her nails correctly for ONCE!. If you have a hard time getting your groomer to treat your dog's skin. These guys have the right idea of what they're doing.

Cool family owned store with knowledgeable, friendly, staff and owner on site. Mostly reptiles, but…read morealso has small grooming service for dogs.

I have taken my dogs for years. They smell good, look good and have minimum anxiety going to a…read moregroomer because they just love it there. I highly recommend this place.

Will continue to do business with them they were easy to work with and did a good jobread more

Our two Siberian huskies had the best time experience with Billy. This was their first time being…read moreprofessionally groomed so, I was a little nervous. They went right up to him and they felt very comfortable with him, which made me feel comfortable. They look amazing and their coat is so soft and silky. We will definitely book with Billy again.

Do not book with this company! They deserve zero stars. I had an appointment for 11:45am with an…read morearrival window of 11:45-12:45pm. They called me three times at 12:24, and I called back just three minutes later at 12:27, only to find out they had already canceled my appointment. The woman on the phone was unbelievably rude and claimed there was nowhere to park, even though there's a whole parking area in the back they could have used. Instead of being professional and finding a quick solution like any competent person would, she was dismissive and condescending. Absolutely avoid this place. They are a complete waste of time and have the worst customer service.

they are amazing. so personal about my fur baby . My Puddles loves it there . When I drop her off…read moreshe's wagging her tail and also when I pick her up . I'm so Blessed to have found them cause I quit taking her to a groomer because she would be shaking when I picked her up .

From the owner: Our team of Professional, Friendly, Pet Groomers are on a mission: to pamper your pets and make…read morethem feel clean, happy, and oh-so-loved. We understand that your furbaby is not just a pet but an irreplaceable part of your family. We ensure a clean, safe, and stress-free pampering session for your beloved furry friend.

Erica provided grooming services for our pet "Pirate" on short notice. Pirate looks great. We are…read moreimpressed. Thanks again.

BWARE: I Will NEVER bring my babies back to this place. Upon check-in the older man comes from the…read moreback 1st and looks at me like "why am I here? I replied I'm here to drop off both babies. I'm not a combative or confrontational person at all. I actually apologized and explained to him that we moved farther and 1 of my dog had puppies and we just had a morning. No empathy. But I would have simply taken.." I do apologize but that's company policy." But this condescending, egotistical, pompous of a human being told me "OH WELL GO SOMEWHERE ELSE!" All while walking back to the back. I have a business and would NEVER talk to my anyone if my customers this way ESPECIALLY if it's unwarranted. To add context they want ALL pets dropped off between 8:00-8:30. Even if someone is 10 minutes late which I was....Theres ABSOLUTELY no way you washed and groomed all of the animals already. I traveled a good distance, but thank you I will GLADLY take my services somewhere where I will be talked to with respect. And if you're looking for welcoming staff to groom your pets check out Pawsh Grooming in Conyers (less than 10 miles away & LA Grooming Covington (less than 5 min away) The staff at both locations are welcoming, the place is clean and well staffed to service you. They are also ran with class, dignity, & respect! Checkout other reviews! The place has known issues with staff temper and being unprofessional

I can't say enough good things about Susanna at Hillbilly Pets in Covington, GA. They always do an…read moreamazing job with my dogs (Tiki, Inki, Ghost and Taz ). The cuts are always perfect every time, and it's clear she truly cares about the pets she groom. My dogs always come home happy, clean and looking adorable. I completely trust her and highly recommend her services to anyone who wants their pets in loving hands.

Jacque was considerate of Ginger's past and current grooming needs. I love their location as well…read moresince it is in the middle of Olde Town Conyers. I would suggest others bring their pets here to be pampered.

Yes I was hesitant to try this place based off of the reviews BUT I am happy I gave them a try and…read morewill be back. I completed the form online for info but never received a call back (after 3 days) so I called directly. The person that answered was polite, professional and informative. Upon arrival at 10:45am, I completed the forms as a new client, gave specific instructions on the cut I wanted for Aspen as well as provided a pic to the groomer. Upon pick up around 2:30pm, Aspen our 2 yr old Cavapoochon looked amazing and the cut was exactly what I requested. The checkout and payment process was seamless. I would definitely recommend. Areas for improvement: Remove the online inquiry form if staff are unable to respond within 24-48 hrs. Include pricing on website based on dog size and grooming pckg. Implement a text system vs phone call and or both to ensure client receives notification when their dog is ready for pick up so they aren't charged the $30 boarding fee if their dog is not picked up within 45min after grooming session has been completed.

I have been trying to get a return call for over a month. Tried calling and texting but no…read moreresponses ever. Don't know what is going on.

Gena has been grooming my dogs for almost 20 years! She is by far the best groomer I have ever…read moreseen. Not only are her grooming skills fabulous, she cares for every pet like they are her own! The care she takes with every pet, every time, is what makes her stand out from any other groomer you will find. I won't take my three girls to anyone else!