1. Ruff’s & Whisker’s Bath House

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Covington, GA

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Ruff’s & Whisker’s Bath House

5.0 (1 review)
Closed • 9:00 am - 4:00 pm

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1 year ago

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Wellspring Animal Hospital

Wellspring Animal Hospital

(15 reviews)

The experience here was so good. The front desk staff and the techs are really nice. The Dr is very…read moregood and explains everything so you can understand. They didn't try and sell me on things I may not need unlike another vet down the road that I was using.

I had my dog's prescription filled at a pharmacy. Through miscommunication, the pharmacy mistakenly…read morereturned the med to its stock after I asked them not to due to being out of town. The pharmacy placed my rx 'on file' on my dog's profile. When I returned from travel to pick it up, i was informed that it was returned to stock. Upon attempting to refill it, they realized the prescription had expired by 2 days. Legally, in the state of GA, (non-controlled prescriptions expire one year from the date it was written). In an effort to get a new rx from my vet, thoroughly communicating what happened with the pharmacy, they refused to send in a new rx. My dog was due for a yearly exam(it had only been 2 days past the last annual visit). This was not good customer service, nor did this show compassion. I will be looking for another vet. Emphasis on (ONLY 2 days had passed since the previous year's annual visit for my pet. Therefore, due to travel; I had not yet had the opportunity to schedule a visit for my pet! The refill had expired after the pharmacy erroneously returned it to stock. An authorization was needed from the vet to re-activate the Refill on Simparica Trio(which lasts 6 months!). A lot of vets are making it challenging to receive prescriptions because pet owners are having their fur babies' Rx's filled at local pharmacies instead due to lower costs.

Ruff’s & Whisker’s Bath House - groomer - Updated October 2026

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