This places take in care of my dogs for more than a 10 years they are amazing and respectful and they love ur dogs definitely we recommend 100% read more

Shampooch Palace - Pet Groomers Near Me - Loganville, Georgia

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First time back here in a few years. These ladies did a great job with my two Frenchies. They came home looking great and not over dressed with a bunch of doggie perfume. They did a mini groom on both of my girls and I feel the price for their services was accurate. My girls came home and relaxed. We will come back again. read more

Shampooch Palace - My Frenchie Girls Juli and Coco. We had a good day! - Pet Groomers Near Me - Loganville, Georgia

Didn't listen to me at all, besides specifying do not cut the dogs tail hair at all, she's a Maltese, and I liked her tail hair very long. They swear they didn't, but it's more than a couple inches shorter than what it was. I specified I wanted it shorter around the muzzle, and I was fine if they had to shave the ears. They basically gave her a half done mohawk. Didn't make it shorter around the muzzle. I had told them that I wanted her to keep her eyebrows so I'm just trimmed them back. They didn't do that either. I end up having to take her back in and have her basically shaved down all the way around because she wasn't evenly cut anywhere. There were long patches and short patches all the way down to her skin. This is a 10-year-old dog who has been to the groomer many times. Just not this one. As we are new to the area. I would not recommend this place to anybody. I even gave them a picture to follow which before I left they said that was fine, then when I picked her up with the horrible cut, they told me it was hard to go off of the picture. read more

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Shampooch Palace has been my Yorkshire Terrier's groomer since 2018, and they've done an outstanding job every time. Make sure you book far ahead (especially during the holidays) because they're often fully booked for four to six weeks. They're worth the wait though, and I don't plan on taking my Yorkie anywhere else as long as they're in business. read more

Shampooch Palace - Yorkshire Terrier after full-service groom. - Pet Groomers Near Me - Loganville, Georgia

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I posted my original review 4 years ago and love this place even more now. They have moved to a new location and even though it is farther from me, I continue to drive out because I haven't found any other groomer that does as good of a job. The fact that my dog doesn't hate going speaks volumes. read more

Shampooch Palace - Pet Groomers Near Me - Loganville, Georgia

I live in a different state and brought my toy poodle puppy Ella here for a bath (no haircut this time) as a walk-in back in May 2022 while in town to visit family. Impeccable service and friendly to both me and my pup - will be back again. read more

It is quite rare that we do not take our dog with us, however, this time we could not take her with us so we decided to use Shampooch Palace. I must say, Kathy who runs this place is incredible, my wife called to have our dog kept here for a week while we went on one of our vacations and was able to get all of the paperwork done over the phone and faxed over. This place makes the whole process extremely easy, compared to other places that are a nightmare. Kathy who runs this place was a dream to work with last month, very professional and complimentary of our dog. This place does not just groom dogs, but they also board them. I highly recommend this place and we will use them again for sure. [Review #156] read more

Shampooch Palace - Sign out front - Pet Groomers Near Me - Loganville, Georgia

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I have been faithfully taking my animals to this groomer spending my hard earned money and as of today will no longer be doing business with them. I inadvertently called the owner Kathy's personal cell thinking I was calling the main # and left a voice message regarding boarding service. When I realized what I had done I called the main # and spoke to McKay, front office staff member. She placed me on hold to check availability and came back on and said we don't have a crate to fit your dog and he jumped the fence the last time he was hear. My dog board once before over a year ago and no ever told me that. If you don't have room just say that don't make up a blatant lie. So I called the owner left a nice message to apologize for calling her cellphone and mentioned I was not happy about being told something well after the fact and that I did not believe it to be true. Then, Kathy called be back and proceeded to yell at me saying this is a personal cell phone don't ever call this # again and spewing that I will not take on the liability for your or no one else if your dog getting hurt jumping over the fence. We don't have a crate big enough to fit dogs of his size. My dog weighs 52 lbs. A medium sized dog that fits a medium sized dog crate. Kathy was still yelling at me and talking crazy. Do not bother taking your animals to this grooming salon. Service has gone way down. Most recent visit it was clear my dog wasn't bathed or nails trimmed. Groomer sprayed perfume on him and charged a high grooming price. Every good business owner I know puts their customers first and always treats them with respect. They go above and beyond to keep their customers happy knowing that without good customers business would nit be successful. We can take business elsewhere period. read more

I've been here a couple times. This time has to be the worst and last time I will be coming here to get my dog groomed. They don't care about your dog and they're not attentive whatsoever. I got my dog groomed Wednesday and noticed they had cut my dog. Called the place to ask what happened and was basically told it was my dogs fault and that he scratched it to the point where it made it worse. No apologies at all. Practically paid them to cut my dog. There was no sincerity at all and the fact that they didn't notice it really makes me mad. Never returning. Don't bring your dog here unless you want this to happen to them. read more

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As much as I hate to give an updated rating after I had given this business 5 stars, I have to. I moved to Lawrenceville almost a year now and Shampooch Palace was great at first. Then I noticed that my dog didn't like going there (pulling toward the door, hanging her head down, etc). I continued to take her and continued to observe her behaviors once there. On one occasion I was called to pick her up and was told that she might be a little sore from them cutting her " matted" legs. Her legs were NOT that matted. But, I said okay and trusted them. When I picked her up and brought her home she was limping badly. I called back and was told that nothing happened during the grooming. In a couple of days the limping ceased and against my better judgment we continued to patronize this groomer. Today will be our last visit. $38.00 for a mini groom and her eyebrows were butchered badly. Again, when I was called to pick her up, the call was followed by "we cut her eyebrows short. They should start off thinner/shorter anyway". Mind you she (Mini Schnauzer) has been groomed all of her 11 years and I had never heard of nor seen what I saw when I picked her up. When I arrived, Kathy, the owner started the conversation talking about my dog's brows, repeating what she told me during her call to me. I noticed the brows were very short but it wasn't until I looked back at my dog in the back seat (lower angle) that I realized the extent of the botched job. Then, I also noticed that her rear end (vaginal area) was not cut (clean out) which was a part of what I paid for. I called the owner. She apologized, accepted the fault and offered a $5.00 credit towards our next visit and asked to bring her back to get the brows re-cut but there's nothing to shape up. Between these "faux paus". and my dog's affect when I take her there and pick her up something just doesn't feel right. I have them a 3 star from 5 as the owner and staff are great people (customer service) but it seem that when "things" go wrong with your baby, no one knows anything or the response sounds like damage control. Really wish my baby could talk. Unfortunately, I have seen and had enough and will be moving my patronage somewhere else. read more

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I have gone to this place for over a year. My dog always looks good when I get him back. They moved locations and I am in love with it. They are extremely nice and treat my dog very well. In addition, while I was there they were taking two dogs back to be groomed. Both dogs were scared and did not want to leave their owners. The staff was very patient and loving to the dogs. The groomer also came out from the back to ease the dog's anxiety. read more

Kathy, her daughter and the rest on the Shampooch Palace staff are awesome. I have two small poodles who were rescues and were terrified of the groomer. We tried a lot of local groomers before finding Shampooch Palace, and we will never go anywhere else! They are very accommodating, reasonably priced, kind and knowledgeable. I'm one of those weirdos who doesn't want her poodles to look like poodles, and Kathy keeps meticulous notes about how I like my dogs cut. We have never been anything less than thrilled with how they look when we pick them up. The facility is very spacious and open. You can see your dogs on the grooming table if you want, and each stall where the dogs are kept is roomy and clean. I hate leaving them somewhere when they're stacked up in a wall of kennels. Our poodles love the staff at Shampooch Palace, and they always come home happy and pretty. They even get really excited when I tell them it's time to go see Ms. Kathy! I highly recommend Shampooch Palace. They're fantastic. read more

Shampooch Palace - Mr. August West looking positively luscious after his trip to Shampooch Palace. - Pet Groomers Near Me - Loganville, Georgia

I started bringing my two poodle here about 3 months ago. I am very much satisfied. They come back groomed very well and their fur is very soft. Keep up the good work. I would highly recommend! read more

I've been a longtime customer. I was shocked the way I was treated this past weekend. I called Thursday to set an appointment for Friday. I was given an 11:30am spot for his full grooming. I asked if they had anything sooner because my wife will be the one dropping him off and she had and engagement in the city at 6pm. The person on the told me they didn't have anything sooner and they were completely booked for the next couple of weeks. Therefore I my options were limited. We dropped him off at 11 am ( 30 minutes before his schedule appointment) around lunchtime I received a call from one of their employees to informed me that they had found some fleas on him and if I'll approve the extra cost to treat him to which I agreed. Several hours later my wife called to see if I had talked to them because she was getting to leave for her appointment in the city. So I decided to call them to get an update, the phone rang and rang so I figured the would call me when his ready. Around 4:30 they send me a text to which I didn't notice because I was at work. At 5:12 I received a call from an employee notifying me that my dog was ready and they were closing at 6:00. I told them that I couldn't pick him up because I was far and with Friday traffic I wouldn't be able to make on time. She suggested the only option was to board him overnight for an extra $20 for the night. I asked her what was the reason it took them so long when his appointment was at 11:30 am. She told me that they were overbooked and overwhelmed because of their recent relocation. So I tried to explain to her in that case I shouldn't be penalized because I wasn't at fault and quite frankly they shouldn't charge me to board him overnight. At that point Kathy the owner came to the phone and stated " why are you giving her a hard time" and she hung up the phone. I was speechless and shocked by the the level of disrespect and total disregard of a longtime customer. I try to call back several times but they didn't answer. The next day early morning I went and pick up my dog and told them that I was hurt the way they handle the situation. Not only I was treated badly and the cut was horrible as you will see on the picture I've attached. I will never use them again. read more

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They had a special going on so my mom brought her dog here and everything was okay until she picked up found out that they discussed what she was going to get but they shaved her. Completely down! My mom was mortified. I recommended her to my groomer at petsmart! read more

We have been coming to this location to cut my dogs hair over the years but my dog always comes back with cuts everywhere. One time they put a bandana on his neck and he kept complaining until we noticed it was a cut they were hiding on his neck. I understand dogs move around but for" professionals" I do feel this could be kept to a minimum. He comes back with scars everywhere each time. And this time I can tell he's in so much discomfort bc it's around his "area". I just wish I was informed he was cut when he was instead of observing him and noticing the cuts all over. They are a small family owned business and I love the convenience of this spot but it hurts me to see my dog always in pain after a visit here.... read more

Shampooch Palace - Pet Groomers Near Me - Loganville, Georgia

This is my second time bringing my pup Marley for grooming... Everytime i pick him up im amazed how well groom and handsome he looks!!! Customer service is great, definitely will be going back. Looking forward to the new location. read more

Shampooch Palace was the absolute best experience I have ever had with a groomer. They were extremely nice, very professional staff, and fairly priced. The facility was roomy, and each "stall' for the incoming animals was a great size. They were quite busy on a Saturday, which to me says they have a solid clientele, and a stellar reputation to boot. They even managed to clip my dog's nails (she won't let ANYONE near them!). I have found a permanent place for my pups to go to for life. Highly recommended. read more

Excellent grooming spot with talented groomers who truly care for your dog. Will definitely be back with my 11 year old chow who they took excellent care of. Thank you!!! read more

Shampooch Palace - Pet Groomers Near Me - Loganville, Georgia

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Just moved to Georgia from LA. Although Mr B is 4 and has been getting groomed for years, he hates it EVERY TIME! I knew it'd be a challenge finding someone new that would take him. We decided to give this place a shot because of its many great reviews. I spoke to Ms Kathy on the phone and explained that he was considered by some "difficult". She immediately put me at ease and was confident she and her staff could handle our ferocious 4lb yorkie! Well fast forward til 4 days later...he looks great and they said they'd even take him back!! We have our new grooming home! read more

Shampooch Palace - Love the new cut!! - Pet Groomers Near Me - Loganville, Georgia

I LOVE this place. This is the only place I will take my dog to get groomed. I drop her off and have no worries because i know she is in the BEST hands. She has been going here since she was a puppy and she loves coming to Shampooch. Kathy is the sweetest lady ever, and all the girls there are so nice. They always work with my schedule and fit Molly in. So very thankful for you guys!!! read more

The quality of their work is great but the price is a bit too much. My dog is 70lb golden retriever. I didn't think her mini groom would cost me $66. If my dog actually had a sanitary trim included in that mini groom then I would have been fine with paying $66. But she only had minor things done such as nail trimming, anal expression, paw hair trimming, bath and brushing. I've never paid more than $60 at my past groomers for a mini groom which INCLUDED a sanitary trim. So I was really disappointed. I ended up giving her a sanitary trim myself. read more

Great costumer service,our dog love shampooch palace. read more

Shampooch Palace - This is Leon. - Pet Groomers Near Me - Loganville, Georgia

Recently moved to the Dacula area and found this location. Owner and all of her staff are great at what they do and were able to fit me in on a busy Saturday morning. Loved it so much that I now have appointments for my boxer to come back every 3 weeks!! If you're looking for the best groomer for your pet in the Dacula area, I would highly recommend you come to ShamPooch Palace!! read more

Kathy and her crew are awesome. They do a great job with the grooming. Only thing I don't like is that there aren't many options to pick single things for grooming. There's two packages mini groom and full groom. You can't just go get your dog's shampooed. Other than that it's a great place. read more

I took my dog there for boarding on 10/28/17 and pick her up on 10/29/17. My dog has not been the same since her over night stay there. She's extremely afraid of everything now.I called back later asking did anything happen to her the answer was NO. I find that hard to believe. Then I proceed to ask to replay video, if they had it to see if a caregiver or another animal mistreated her. Guess what they were not willing to help with that as well. My dog was a rescue animal that was abandoned on the side of the road. She does show some hesitation towards new people. As a pet owner I hate to think my dog was not treated properly. I came to this business base on a referral. Never again.!!!!!! read more

Absolutely recommend this grooming facility!! Sadly we found this place after a bad experience at another groomer. Our dogs a little nervous bc of past issues but Cathy was so wonderful in working with our sweet girl. We trust them and couldn't be happier. read more

Great grooming salon for my fur baby. I have a Lhasa Apso puppy who is extremely difficult to handle. Kayla has been able to make her look great even though she struggles through the process. Thanks to all of the kind and caring staff at Shampooch Palace for providing a safe place for my puppy to get groomed. read more

Absolutely love this place! The owner Kathy loves my dog Roxie, a 1 year old Boston Terrier and treats like one of her own. Roxie literally jumps out of the car when we arrive. The grooming is top notch will not take my pooch anywhere else! read more

Seriously the best groomers in Gwinnett! Thanks for loving what you do! It showed on my pup today. You guys are amazing, friendly, and super sweet. Your award was well deserved! Love you guys ... and so does Rico read more

We love the Shampooch palace! Being a first time dog owner Kathy has walked us through the steps of what we need to properly care for and maintain Cooper. They go above and beyond the customer service you get today. Thanks Kathy and crew for all you do! read more

They are really good and nice....only bad thing i ever see about the place is it is really expensive. not for someone on a budget.

Disclaimer: this was about a year ago. I saw this business in suggested and felt my experience might be helpful. I have a golden retriever. Very sweet and trusting once she meets you. Went here a couple of times. At first she didn't mind being dropped off here but towards the end she wouldn't willingly go with them; they would have to like drag her. At first she was happy with them, went to the back, and they'd tell us she was great. We became suspicious but after 2 or 3 times like that was the last straw. The second to last time they told us that she wasn't very still and cooperative but they still seemed happy to have our business. We found that weird because we've never had issues leaving her to get groomed (we've tried multiple places to see what they're like) and she seemed to be limping. We took her one more time and the lady called us to tell us that she was ready and told us with an attitude that she was uncooperative and we needed to get her trained. We asked what had happened and she just mentioned that our dog would squirm while they were trying to cut her fur. She came home limping again and we didn't take her back. The overall staff and her behavior was really weird as I don't know what exactly went on back there read more

This place is great! Its obvious they love dogs. My 11 year old daughter is the loving mom of a toy poodle named Skittles. Skittles has gone to Shampooch Palace twice and they've cleaned him up, even his teeth and nails without traumatizing him. In fact, I think he may like it! read more

I took my dog here on 2/28. I read online walk-ins welcome and so I came in with my dog. (I would usually make an appointment but I'm working with a tight schedule lately and would have to call off if I could not make it so i very much needed a walk-in welcome kind of place. I came in at 4:30 on the dot and was turned away because they were about to close at 6. I brought up that they didn't close till 6 and the web site said walk-in welcome and the lady at the front said walk-in welcome only when they can and he only girl there was washing her dog. I just needed a wash. Nothing crazy but got turned away as soon as I walked in and thought it was very unprofessional. read more

This has been my second time going to Shampooch Palace. The first time, I dropped my dog off for boarding and a groom on Saturday. I was scheduled to pick my dog up at 9am on Sunday. I arrived 10 minutes before 9am. No one was there for me to pick up my pup. I called the store multiple times and no one was there. I left and tried to pick up my pup at 4 pm. Still no one was there for me to pick up my pup. It wasn't until after 5pm on Sunday. I finally got a hold of the owner. She finally had someone there for me to pick up my pup. Today was my second time boarding from this place. When the girl brought my pup out he had urine all over him. I asked her, when was the last time he was taken out yesterday,(Saturday), the girl said, at 4:30pm. The girl said, it wasn't until 8:15am that he was taken out. MY DOG was in the kennel for 16 HOURS without one potty break!!! I can't believe, who ever is in charge, would allow dogs to be in a kennel without a potty break for 16 hours. This is very inhuman!!!!! What was the point of me bring him to the kennel if he was stuck in the kennel without any potty breaks!!!??? I Will NEVER EVER bring my pup here again. This has been the worst experience I have ever had!!!!!!! read more

My husband just picked up my dog from this place. It was the second time we have used them and I will never return. The first time we took my dog they cut a chunk off her ear and did not bother to tell us. We decided to give them another chance since they seemed nice enough. This time was awful, we told them we wanted the cut a little shorter than last time and they completely shaved my poor dog against our wishes which looks horrible on the breed I have. When I called to complain the woman was extremely rude and would not refund any of our money. I put my husband on the phone since she said that he told her to shave the dog she hung up on him. These groomers do not listen to the wishes of the customer, offer no explanation and they do a terrible job. Even the shave is extremely uneven. read more

I don't use normal groomer services but I bring my dogs here to get nails trimmed and anal glands expressed. Kathy always finds a way to fit us in when it is convenient in my crazy schedule, is great with the dogs (one of which is very nervous) , and does a great job for a great price. I have also brought the dogs here to use the washing stations myself when my dogs have gotten into big messes, very nicely set up and maintained and easy to use, the staff has even come over and helped me if they are not working on other dogs. It is a little bit extra of a drive for me to go here but well worth it. read more

I love kathy and her daughter, they do the best job. I have 3 four legged children the oldest is 11, so I have had plenty of time to find the right one, after hitting and missing, I finally found sham pooch palace. They do a wonderful job, they also board my babies and keep them in little rooms they can see out of instead of crates, they get plenty of attention and they let them out to run around the shop during the day when Kathy is there. I can go on vacation and never worry about them because they are in good hands. My babies look so fresh and clean every time I get them groomed. I am disabled, so Kathy even picks them up for me. I live down the street. I don't do morning well and by her picking them up what a load of my shoulders. They are truly animal and people persons. When you meet them you feel like you have known them for years. They do a great job. LOVE LOVE LOVE them. I can't say enough about them. Try them and you'll be happy read more