Booked and appointed and groomers never showed up. Even sent my calls to voicemail !!read more

Ms. Wanda did an amazing job on our two fur babies who were in desperate need of everything. I can…read moretell that they definitely feel much better too. They are so soft and smell so good now. Thanks for the royal doggie spa treatment. We will be repeat customers!!!

I have 3 fur babies and Stephanie & RJ handle my doggies with care and do a great job! I would…read morerecommend Braggy Bones to anyone who is looking for high-quality grooming and a pleasant experience.

Took my grandpup to have him groomed and got him to notice that she'd cut in twice on his stomach…read more Trimmed his nail to a point of bleeding. Cut his hair uneven. The area around his scrotum is red as well. Contacted owner and provided pictures and she gave a bunch of excuses. Now keep in mind she's groomed him twice before and this has never happened. I asked for a partial refund because that is good customer service and she refused!!! Like really. You botched the job on the puppy and I didn't ask for a full refund which honestly is what she should have offered. She kept saying bring him back.. ABSOLUTELY NOT!!!

Our two Siberian huskies had the best time experience with Billy. This was their first time being…read moreprofessionally groomed so, I was a little nervous. They went right up to him and they felt very comfortable with him, which made me feel comfortable. They look amazing and their coat is so soft and silky. We will definitely book with Billy again.

Do not book with this company! They deserve zero stars. I had an appointment for 11:45am with an…read morearrival window of 11:45-12:45pm. They called me three times at 12:24, and I called back just three minutes later at 12:27, only to find out they had already canceled my appointment. The woman on the phone was unbelievably rude and claimed there was nowhere to park, even though there's a whole parking area in the back they could have used. Instead of being professional and finding a quick solution like any competent person would, she was dismissive and condescending. Absolutely avoid this place. They are a complete waste of time and have the worst customer service.

I was so over bathing Tyrone at home because it always turns into a whole mess…read more I searched for the closest self service dog wash near me and Wag A Lot came up. I checked their pricing and saw it was $15, plus it was only about a 7 minute drive, so I decided to try it out. As soon as we walked in, the staff immediately greeted Tyrone (he's a pug) and me, which I appreciated. They also let me know that since I brought my own shampoo, my total would be $13 instead of $15, which was a nice surprise. The place was really clean, and yes, it smells like dog, but that's kind of expected since it's a doggy daycare and boarding spot. The wash area was solid and did exactly what it needed to do. They had plenty of clean towels, plus shampoo and conditioner available if you need it, and a good assortment of grooming tools. Overall, it was convenient, affordable, and way easier than trying to do this at home.

This review is only for their dog wash station…read more Chose this place bc for $13 for self wash and includes towel and blow dry, the price cannot be beat. Other dog washes were charging $20(!) To clean the dog yourself! I've been resisting paying to wash my own dog somewhere but the ease of it is worth it to not have to bend and clean up the tub. Also loved that you can adjust the water temperature so it's not like bathing your dog with a hose lol. If you need to use their shampoo the cost as of 2024 is $15.

I took my chihuahua mix to finishers for the first time about a month ago. I was a little…read moreapprehensive as she's only been to one groomer befpre. Shes 5 years old and I adopted her from PAWS Atlanta when she was 4 1/2 months old. I cannot say enough good things about Fubusters! She went right back with the girl (I'm sorry I can't remember her name) . I explained what I wanted done and she did a wonderful job! She's almost due for another groom, & I'm not worried this time! The most important thing is that Rosie was happy and wagging they brought her out We have found a new home in Furbusters!!!

IMPORTANT KNOWLEDGE FOR ANYONE WHO DIDN'T KNOW:…read more DID YOU KNOW FURBUSTERS AREN'T A FULLY STAFFED WITH GROOMERS? DID YOU KNOW UNCERTIFIED PEOPLE ARE BEING LEFT WITH YOUR PETS ALONE? -FUN FACT... IN ORDER TO GROOM CATS THE FOLLOWING MUST BE DONE: Cat grooming certification validates expertise in handling, bathing, trimming, and managing feline behavior, with key organizations like the National Cat Groomers Institute (NCGI) offering titles like Certified Feline Master Groomer (CFMG) through comprehensive online/in-person training, while International Professional Groomers (IPG) .... THEY'RE NOT REGISTERED! BUT THEY'RE ADVERTISING CATS SERVICES. I wasn't aware of this at the time, but You can easily search a groomer's name, or a salon's name to see if they are a "FULL SERVICING SALON." I'M GLAD MY NEW GROOMER IS KNOWLEDGABLE AND TOLD ME A FEW THINGS.... --THEY'RE NOT EVEN CAT CERTIFIED TO GROOM CATS!!! GROOMERS LEGALLY HAVE TO BE CERTIFIED FOR CERTAIN SERVICES FOR CATS. FURBUSTERS WERE NOT EVEN LISTED ON THEIR ORGANIZATION . IF THEY ATTEMPT TO REMOVE ANY OF MY REVIEWS I'M SEEKING LEGAL ADVICE.-- DISCLAIMER: This is a real, human-written review based on my personal experience. This is not automated, not AI-generated, and not spam. I am sharing this honestly because I believe pet owners deserve transparency. Review (if I could.... I would put 0) I brought my cat in for grooming and had a really disappointing experience. The handling felt rushed and rough, and I didn't feel like my pet was treated with the care and patience cats need. As a pet parent, that was extremely upsetting to witness. What made this worse was how the situation was handled afterward. Instead of taking accountability or addressing concerns professionally, negative feedback appears to be reported or dismissed rather than acknowledged. That lack of accountability is concerning and discouraging for customers who are simply trying to speak up for their pets. I do want to acknowledge that not every staff member was the issue -- some were kind and tried to be helpful. Unfortunately, the overall experience left me uncomfortable, and I won't be returning. I'm sharing this so other pet owners can make an informed decision. Our pets can't speak for themselves, so gentle care, accountability, and compassion truly matter. This was my first time ever going to FurBusters, and it was honestly one of the worst experiences I've had with a groomer. I only took my cat Tux in for a bath, nothing else. When I picked him up, they had completely shaved him down and even cut his whiskers. If you know anything about cats, whiskers aren't just for looks -- they help them balance and feel safe. Cutting them can really mess them up mentally and physically. If I did that at home, it would be called animal abuse. The fact that a professional grooming place did this like it was normal is just wrong. When I called about it, Layla brushed me off saying "he probably moved too much." They wouldn't even let me talk to or educate Bunny, the groomer who did it. No apology. No accountability. Just excuses. Tux came home scared, confused, and uncomfortable .... all from what was supposed to be a simple bath. That's not grooming, that's neglect. I really don't understand how they can do that to an animal and act like it's okay. If I were to do this to my own cat it would be considered animal abuse. This was my first visit and definitely my last. If you love your pets, please don't bring them here. They clearly don't care about the animals or the owners who trust them. BEWARE: FURBUSTERS ARE TRYING TO DELETE ALL BAD REVIEWS! PLEASE MAKE SURE YO PUT A DISCLAIMER THAT YOU'RE A HUMAN LEAVING A REVIEW! #CatGrooming #FurBusters #AnimalWelfare

Came here this past weekend mainly for the traveling veterinarians who were going to be at this…read morelocation on Saturday. My low maintenance (except for the grooming part) fur baby needed some vaccinations, and I wanted to check out this pet store. A win-win situation! Pet Supermarket is in the extremely busy Toco Hills Shopping Center, which has a huge and free parking lot for all the neighboring businesses. The veterinarians occupied a little area in the middle of the store, and there was no line because I got there a couple of hours after they started seeing patients. My Suki was such a great patient, didn't whine or bite, but then she doesn't do those anyway. It took less than 15 minutes for everything they needed to do, and the prices were reasonable. Walked around the store. Prices were kind of higher than the larger and more popular stores. The store was well organized and clean. It was funny to watch Suki look through everything, especially in the dog toys area. She is a small dog and weighs only 11 lbs, and she was so interested in the large toys. Some of those toys were almost half her weight. This store sells live animals, and today I saw chameleons, lizards, rabbits, birds and "skinny" guinea pigs. It's not that they were actually skinny, like thin, but barely had any fur, looking as if a kid had taken electric shears and shaved most of their fur off of their bodies. They were very energetic, though. All of the animals that I saw, including the fish, were healthy. This store, even though it's smaller in size than the mega pet stores, looks like it stocks most of the necessities for your pets.

Convenient location & live animals inside…read more.. Customer service: Mark helped a ton! I walked in, asked him about an item, and he went the extra mile to walk me to the item and gave his insight. I wasn't expecting such great assistance, so thank you, Mark!! I saw how he behaved with the other customers as well, and he is really kind-hearted. Great staff member! Store: Very bright store, great price labels, and easy layout to walk through. Such a satisfying shopping experience based on the organization of the store. Would I recommend? Yes. Will I be back? Maybe. The prices were a bit high, but I like the variety, so maybe.

this is specifically about the customer service I experienced today around 2 PM on July 19. I…read moredon't know the name of the young woman that was working, but there were quite a few customers there at the same time all with different needs and she ha the answers to all their nutrition related questions but at the same time she managed the flow of people and checked them out politely and expeditiously.

I ordered my pet's favorite food by phone for delivery yesterday. The associate was kind and…read moreprofessional and even helped me pick my pet's new favorite toy. The food was wrapped and delivered to my door within hours.

Very unorganized, receptionist did not relay information properly. Told me 2-3 different things. I…read moretook my dog in and was provided calming meds for him to come back in for his shots (he's a chihuahua mix/tiny dog). I followed instructions and was advised if it didn't work then a sedation was going to be required next. I tried the meds TWICE and called them each time to let them it did not have any effect. She relayed this info to the doctor while I was on the phone and said if it didn't work the second time then a full sedation will be required. When I called back to schedule the appointment. She said the doctor wasn't in and the earliest I can get him in is Monday for the sedation and that I can drop him off. I called Monday (she didn't call me as she advised that she would) she spoke to the doctor, when she came back from having me on hold, she asked me if I even gave him the meds as if I didn't talk to her all last week and explain the situation multiple times. She then said that the meds would have to be increased before they can even get close to him (We are talking about a chihuahua mix by the way, very small dog). I talked to her 3 times last week and this was never said and could've been done. A whole week wasted due to misinformation. All in all, I feel like it wasn't enough care for my animal, very unorganized, clearly doesn't take notes, and needs better training with dealing with animals that aren't as calm.

I have been a client since 2000, it is a wonderful place, they love animals and treat the clients…read morelike family. Dr Mcart is a wonderful Vet and person.Dr White is part time and is also a good vet and a very nice person. Gayle is the office manager and many other titles, too many to write.