Terrible, Zero stars!!! I dropped my dog off at 12. I have a small dog (30 lbs) they told me he would be ready by 3:30 pm. He wasn't ready at 4:20 pm because the person washing him took a lunch break and washed another dog etc. definitely not going back. Let me repeat that. My dog is small, he was only washed and brushed in more than 4 hours!!! Not going back again. Waste of my time and money. Update. I decided to Call and take my dog to a different petco because of the horrible service at this one. My husband had taken him there for his shots and they seemed good. The manager from other store called and said that the other store have exited my dog from Petco!!!!Wow the audacity of this place. Instead of apologizing and training their employees this is what they do?! I went ahead and Called petco corporate. This is discrimination! Hopefully they're corporate office will train them. read more

Had our dog groomed. It was ok as far as grooming goes. It was ok no fancy haircuts and all that.

Buyer beware! If you get a clearance item be sure to TELL THE CASHIER it's on clearance. Pretty messed up that it doesn't scan as marked down. Kassandra charged me full price today for 2 items that had a mark down sticker. I was scammed and didn't realize it until I got home. Heads up, pet owners! See picture... read more

Petco - Charged 11.99 for a 5.99 marked down item and 6.99 for a 5.24 item. Bullsh*t. - Pet Stores Near Me - Bakersfield, California

After a not so good experience with Petsmart groomers, I decided to try out Petco's grooming place. I absolutely love their grooming services. Its cost a little bit more than Petsmart but you get what you pay for!! They did an mazing job hrooming and styling my dog. Kasey was a delight to work with and she exceeded my expectations!! I highly recommend using Petcos grooming services!! read more

This pet store is located in the SW and is just around the corner from me, so the convenience of this location is a plus. I probably visit this place at least twice a month for toys and goodies for my bestest furry pal Dobby (my adopted German Shepherd/Labrador Retriever). When I first adopted my pup, I wanted only the best for her, so I shopped here for her pet food. I only bought Blue Buffalo for her and Petco is one of the only places that sell Blue Buffalo. You can't find this name brand at Target or Walmart. Blue Buffalo is pretty pricey, but very worth it for your pet. Now that my princess is a little bit older now, I have settled to buying her Nestle's Beyond; which she seems to have tolerated pretty well and she also loves it. If I had to recommend the best dog foods, then you would definitely find it here. This pet store has quality brands and is a bit pricey, but definitely worth it if you love to spoil your pets and you have money to throw away on your fur pals. You can also sign your pets up for training and get them groomed here. I also know that you're able to adopt pets here, but only certain times or days. You would probably have to check with the store when they do their adoption days. You can find almost everything you need for your pets here. read more

Petco - Got Kreacher his dogtag today - Pet Stores Near Me - Bakersfield, California

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My dogs are LITERALLY my life. I am very very particular about who I trust with them. They're not perfect they can act up or have attitude but don't we all!? Truly they're good dogs and finding someone who has passion patience and kindness to work with my furbabies is hard to come by. However that is not the case at PetCo Grooming salon on Gosford. MARYSE IS AMAZING! 100000/10 recommend her! She grooms my papillon Oliver who is 5 and she grooms my German Shepherd puppy Gamora. The both shed so much because they are long haired dogs...especially Gamora!She does an excellent job! She makes time to make sure my dogs feel comfortable and safe. Maryse gives them lots of hugs and lots of love and treats them as if they were her own. She makes sure that all my needs and their needs are addressed and taken care of! They always come out smelling sooooo good and looking cute with their accessories! read more

Petco - Gamora freshly groomed by MARYSE with her Easter bandana - Pet Stores Near Me - Bakersfield, California

I would like to add that they informed my mom and I that her dog was too matted to be bathed even. I checked the dog, he was not matted. There was one small one that could have been easily cut out. read more

4 stars for excellent variety, but 5 stars for tidiness of the store. I love this Petco since it's pretty huge and has so many live animals to see- cats, rodents, fish, reptiles, and birds- it was awesome!! Along with this, the supplies variety was just amazing. I wasn't expecting to find what I was looking for specifically- a dog food for my 9 year old Shih tzu baby. But wow! I found it and on clearance. YES! The thing I didn't like was how the store was really unorganized looking when I went in. There were a few cords and I could remember VIVIDLY- the beta fish section, there were a few dead betas just FLOATING in there, on display for the whole world to see. Not the best way to get someone to buy one, in my opinion. read more

I gave this PETCO 5 stars partly because I'm still on a euphoric high off of seeing the cute little bambinos!!! ah. It was nice that the workers were friendly and were up for chatting rather than just asking if I needed help with something. read more

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We love petco. We go here over pet smart anyday! They are cleaner, and the staff is much nicer. They always have what we need in stock! Couldnt ask for better! read more

Highly recommend RITA from the grooming department! She is the sweetest and most welcoming person! Anything that I've asked to be done during a grooming appt. for my doggies she gets done and she does a heck of a GREAT job at it! Thank you so much for always being so friendly!! read more

I bring both of my dogs to Jennifer who is the grooming salon leader. I have one senior dog and a dog who is one but acts like a puppy. She is so patient with my babies and treats them like her own. We call her "auntie Jen" and my husband always makes comments that he trusts her with our babies like she is family. Thank u Jen for going above and beyond to make not only my dogs feel comfortable when going there but making us feel comfortable leaving our dogs in your care! read more

I give it 3 stars because this store used to be taken care of the tanks looked neglected the reptiles are ok looking you have to get your own food for the lizard which are in a refrigerator next to a empty feeder goldfish tank. The staff was helpful they had cat adoptions and were cleaning the boxes. Helpful to get the petco pals card I you have dogs you get a free bag for every 10 sounds like a lot but when u see it dogs love a long time. Deal taken read more

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Special shout out to the store manager MARLO, for taking the time, care, and professional expertise to contact customer service on the phone to successfully process a return item. For some reason it would not scan correctly, and was popping up on the register as another item (?!?). Marlo stayed on the phone until the credit was rendered and back on my credit card. Phenomenal customer service such as this goes far above and beyond the norm of what is expected. Marlo exceeded every mark with her superior customer service and exemplary knowledge and skills. Marlo is an invaluable manager, and having this type of loyal and invested associate on your team is like a finding a needle in a haystack, or seeing a unicorn (probably something a PETCO manager has probably actually SEEN!). Marlo, and this superlative store where service and the patron are obviously a priority, is the store I will continue to visit and shop. Thank you for all you did today. Truly, you are a bright spot in a tired and weary world. Keep shining!! read more

I was taking my toy poodle here to get groomed with Traca and she did such a great job every single time! My dog looked his best after seeing her. Always had a great experience either shopping around or going in for a groom. We recently moved and Traca left notes in the system for our new location which has helped so much! read more

All I can say is that when my Aussie DESPERATELY needed to be groomed and with such EXTREMELY short notice, Maryse in the grooming department made it happen without any hesitation. My Aussie is very particular about people alot of the time and yet he was very well behaved for her. She also grooms my friend's dogs and they come out of there looking like majestic creatures. My go to place to get the furballs groomed for sure. If you're looking for excellent service at a fair price and you want your doggos looking fresh, this is the place to go. Highly recommend. read more

Petco - Pet Stores Near Me - Bakersfield, California

This review is for the grooming salon. Jennifer has been my groomer now for over a year and I can't say enough great things about her! Honestly the entire team is amazing but Jen is not only an amazing person, but she takes care of my dog in a way that makes me feel completely comfortable taking her there. I know she's in good hands when I leave her with Jen! read more

Jennifer in the grooming salon has done wonders for my Chihuahua dinkie. She always treats him so well and he's always happy when he comes home. he's a senior dog and they take very good care of him. kudos! read more

If I could offer no stars, I would. There are no staff willing to help. The staff appears to have no desire to assist anyone. The cashier makes herself comfortable by pulling a stool over to the register so she can sit while ringing up customers. Go elsewhere if possible. The staff at this location is not here to help. read more

One of the worst petcos I've ever been to. The staff isn't helpful they are ALWAYS out of the food that we need. And I've been waiting on a no pull harness for over a month I called and they finally got them in and I come in to get it and when I get to the register they tell me they can't sell it because it's been recalled!! Why not check all your recalls before putting them on the sales floor. Waste of my gas!! read more

Petco has been the groomer for my 5 year old baby. I first took him as an 8 week old puppy. He loves the car trip and not a peep on arrival. He knows where he is going and never voices any barking complaint. The groomer he visits now, Traca is wonderful and Patient with him. Well, it is also a one stop shopping experience. Love PETCO. read more

Lets begin by saying that their staff at least both employees that assisted us this evening are far from having knowledge on Salt Water fish tanks, 2ndly both very rude. In addition sadly to say the Salt Water fish section is short from being clean. Most of their Salt Water inventory is very inadequately being taken care because it's full of algae. We were there to buy a Condylactis Anemone (see picture below) price should've have been $20. In turn they were charging us $49.99 for a Bubble Tip Anemone(see picture below) both anemones are very different. I asked the lady at the register that why were they charging us for a Bubble Tip and proceeded to show her the petco picture of the Anemone. She immediately jumped to say "we don't price match ", I was not even asking for a price match, I was just showing her the picture of the Anemone we where buying and proceeded to say this is not a Bubble Tip, and she said "oh well". So I told her that we sorry but we wouldn't be buying it and paid for the rest of the items we were buying. It's unfortunate to see this and to receive this type of service. read more

Petco - Pet Stores Near Me - Bakersfield, California

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I have a very bad experience with Petco in Bakersfield (Gosford branch) they coated me for my dog grooming but changed me a lot more. I complained to their cooperate but nothing happened.never again I will go to petco read more

I had a small Yorky that I rescued from an orchard who was severely matted and needed to be shaved. I had taken the dog to the vet, had it checked and all the vaccines done. I called Petco on Gosford to get an appointment and they made me an appointment for 1:30 the next day. My 17 year old daughter took the pup for me and they told her the appointment was for 11:30 and we missed it. (I had added it to my calendar as we were in the phone, but mistakes happen...). They rescheduled for the next day. The next day my daughter took him back and they said they couldn't groom him because he had a small open wound on his chest ( from where he pulled the matting away). The chest area was bald, so they wouldn't have been grooming that area, other than a bath anyways. They said he needed to be on an antibiotic, my daughter explained he just came from the vet 2 days before and showed the paperwork. They still refused and sent her and the dog away. I took him to a professional groomer who welcomed him with no issues, but the poor dog had to suffer until the appointment was available. Super frustrating experience and sad the dog had to suffer longer because of their incompetence. read more

I have my dogs groomed here at petco. I love Traca, she always does an excellent job on them. But I think the other girls are also good at what they do. If Traca is off work for some reason, I don't hesitate to have one of the other girls take care of my dogs. I also like that you're dogs don't usually have to walk on hot asphalt unless the store is really busy. read more

the store is nice but they need to put their workers in check. there was a really rude employee with multi colored hair and she gave the dirtiest death stare when i asked her where something was. it's not like i was asking for much, just for her to do her job. people like this make me never go back to places so i hope she gets taken out of any type of customer service job. read more

I took our little rescue pup today for a grooming service. He came out beautiful. He has some nervous issues but he did great. They also advised me of a couple of issues and his sensitivity which will be invaluable info upon his next vet appointment. His groomer was Kassidy and while I didn't speak to her directly she relayed the info to make sure I had information and even gave couple of suggestions to work with ongoing. Reception lady was friendly, very thorough and patient as i was first timer. Thank you Petco staff read more

I had to make the trek to my hometown of Bakersfield this weekend... and on the way to my brother's place, we stopped at Petco to try to get my pup-a-lup's nail's trimmed and get my brother's newly adopted beagle Chloe a "Welcome to the Fam" toy. This is a new-ish Petco and it was not busy at all when we stopped by. Thats crazy to me... not busy on a Saturday afternoon? Petsmart by my place would be PACKED. First off, they wouldnt trim my dog's nails because they needed a rabies clearance. Jesus. And I know this seems crazy, but I didn't have that document on me , so that was a no-go. So instead, we decided to ask the store clerk where the nail clippers were... she pointed toward the back of the store, which was rather large. Uhh ok. Manfriend said, "So, basically you're saying that they are somewhere in the store." She laughed. I didn't. wtf. However, they do have cute things for my girl. And I since I'm a weird dog-mom and spoil the living shit out of her, I like that. But thats about all I like about this particular Petco. We went to pay for a shirt, a toy, and some treats. The same very precise clerk was working the register...sigh. She took FOREVER. I was kicking myself for getting out of line earlier to go look for the damn clippers. Remind me not to do my shopping in Bakersfield. read more

My family and I adopted a puppy and we needed to pick up somethings for her. Looking back we should have just went to Walmart which is in the same parking lot but what can I say, we were excited and wanted to bring our new puppy with us. As we were perusing the aisles we did ask a worker some questions about which dog food would be best for our new puppy. We explained what puppy food she was currently eating and the worker provided some knowledge and pointed out a few different brands to select from. After picking out a new brand of puppy food we proceeded to look for a flea/tick collar, bowls, a dog tag, a bed and a few other items. We spent about $200, which would have been probably half the price at Walmart. The Customer Service was okay, the one worker seemed really knowledgeable about the food but when we went to the register, the cashier didn't seem that great. The experience was not bad but not great, it was more filled with excitement of a new puppy and buying things for her. The prices are definitely higher than other stores but then again, PetCo is a specialty store. I guess I would come back but only if I was not able to find what I needed elsewhere. Just a little too pricey for my wallet, especially now I know other stores have stuff for almost half the cost. read more

Petco - Pet Stores Near Me - Bakersfield, California

Throughly impressed! Not only was the staff great with my dog, they did a wonderful job! Compared to other places in town, they definitely did a far better job! I will gladly return! read more

Love my pet, but we are not one of those who are willing to spend a fortune on all the pet fluff. Yet, my pet needed some TLC and we brought her to the grooming department. Let me just tell you, for a chain store we got boutique service. Our poor pup desperately needed her nails trimmed and her teeth brushed. We got the basic grooming package. But, like any "mama" I was nervous to leave her there and what her reaction would be. My worry and concern was completely futile....Carter (Jason) aka The Hairy Guy completely put us at ease, answered all of our questions (without trying to upsell us), and took great care of our dog. We showed up an hour or more early to check in on her, to my surprise she was ready and most importantly she was happy. Her nails were perfectly trimmed (and trust me that I am embarrassed to tell you how bad they were) and she smelled like cupcakes.....when she normally smells like frito chips. I know pretty gross. We have decided to make this a regular treat. After we picked her up, we perused the store and picked up a few treats from the treat bar. It was a great afternoon spent, doing a chore I originally thought both ourselves and our dog would dread. read more

Petco - Pet Stores Near Me - Bakersfield, California

Very bad customer service, they cancelled my puppies vaccine appt last minute and could not tell me why, and did not try to accommodate another sooner appt being that my puppy is still very little and vaccines are important they tried to make me wait another week or 2, when I asked to speak to a supervisor supposedly they did not have anyone available and I could leave a message to return my call, it's been 3 day and I still have not received a return call back, never going back to them, ery bad customer service and very inconvenient read more

So 1:30 appt. I get in there to drop off for grooming at 1:15. Clerk inside the grooming bubble tells me I have to drop off exactly at 1:30 so his actual groomer can take him in. I presume so he'll get directions directly. I ask "I'm 15 minutes early and can't drop off, what if I were 15 late?" That'd be a cancellation she says. Ok should've just left but hot weather is coming and I'm busy. I think the reason to talk to the actual groomer is so they can upsell and get a spiff. IMO anyway. Post groom I'm told my dog has high anxiety and barks with other dogs, won't sit still, is afraid of the blow drier and generally can't be booked on a weekend. He's 31/2 years old and this isn't his first grooming appt. Not even first here ffs! He isn't afraid of the drier at the self serve bath spot on Calloway. Or a lawn blower, mower or weed whip or for that matter a shotgun or fireworks. Idk must be me when the groomer said I need to bring him in more often because "the breed cut is hard to do when the lines to follow are gone" and he should've but didn't charge me $20 more for it. The breed cut follows the lines of his body which never go away and just because it's hard to do doesn't mean anything to me. Ironically he did an area I asked him not to do and didn't do an area I specifically asked him to do and showed him both. Oh and btw he doesn't bark at the dog park when surrounded by dogs he doesn't know. I'm thinking the groomer had a long day, didn't have patience and was lacking skills for breed cuts on medium sized dogs. That said I've been here three times. First was "the breed dog specialist" and she did a great job. Second she was switched out last minute and the cut was poor. Today was a poor experience, cut and result. Funny how the first groomer was maybe 35-40 and the poor ones were idk 20? Maybe some training or better employee acquisition is in order. Any way I'll be taking my dog and dollars to the person, not at Petco, he originally went to who is booked weeks in advance. I'm thinking this must be because she does a better job than Petco. And why at Petco do you get asked for a tip before you see your dog. The first groomer at Petco got too little and the second two should've given me a my dog a tip not the other way around. More than likely the fail is in the corporate structure. Profit has to happen so to keep costs competitive the groomers are churned and paid poorly. Grading system probably has to do with who is specifically requested on the app and that one gets better pay. This kid should turn wrenches or haul buckets of stucco for a while and learn a trade that'll pay better. read more

This is definantly my go to store for our Royal Canine dog food for my Chihuahua. Petsmart does not carry this food in a 15 LB bag, they only sell the small bag which costs $15.00 and lasts about 10 day and the bag I get here lasts almost 2 months. This store is close to home so I'm glad I don't have to drive all the way to Ming Ave just for food. And the dog clothes are cheaper than Petsmart and have a better selection. I've read other reviews how the customer service is not that great, well I've never had an issue but that's because I go in get my things and bounce. read more

Let me start off by saying The majority of my time spent here is for live fish/plants. I've bought numerous fish from here when first learning about fresh/salt water aquarium hobby. I had a very well established discus fish tank and decided to buy a few tetras from here. After stocking about 30-40 tetras I noticed my tank started to have ich. I went back to the store and discovered many of their fishes had ich!!! That was the last time I bought live fish from there. I'd be aware and would stick to local fish stores like fish n tanked off of Rosedale! read more

Pricy but good quality . People working here always friendly and that is the big difference . Great collection for our per friends . Good location good parking and some Saturday's adoptions available . I always come here . read more

I went in today for a grooming appointment for my Maltese poodle and I had the best experience. Rojelio was very kind and he delivered great customer service. When I picked up my Maltese poodle I was shocked in how adorable he left her. He even gave me some advice with combing her hair. This is by far the best grooming experience I have had! read more

Kristyn is such a great hard working lady! She's always ready to help me and answer any questions I have. She's friendly and fast, most importantly she knows her job very well! She helped me pick out my dogs food and had been healthier than ever! Thanks Kristyn!! read more

ALWAYS out of crickets. Expired dog food on the shelves. (I've taken it to the front, returned a week later ,and it's on the shelf again). Haven't had a shipment of Easy Walk leashes for over 2 months, out of size medium. Who's doing inventory? Time to re- train or replace. It's a pain to have to drive across town because the only pet store in my area is not reliable. read more

We get our older dog groomed here and Jennifer always does a great job. She is very friendly and patient with our weird, sometimes grouchy old guy. read more