We have been grooming our rescue pitt bull, Willow, at Pet Palace, approximately four times now. We are huge fans of Sarah, the groomer, who does a fantastic job of bathing and clipping Willow's nails. Willow, our gentle giant, has gotten quite comfortable with Sarah. Appointments are easy to schedule and cusomer service is on-point and affable. The shop itself is clean and well-organized. My husband often buys Willow meat chews or beef trachea (I am not sure of the actual name) that are beneficial for Willow's teeth and heart. Pet Palace is our go-to place for our beloved pet's needs. read more

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Like this store.. the only store that has the brand that I give my dog food says store open until 7pm on sunday and it's 6:32 pm . wack

They had every Doobie roach size as well as super worms and hornworms. I really appreciated that since I have a bearded dragon they had wonderful service and I will be back multiple times. I even signed up for their program. read more

Pet Palace - Red Leather Back Bearded Dragon 5 years old - Pet Stores Near Me - Bakersfield, California

You can find unique gifts for your animals and I love their selections. You can wash your dog yourself which saves so much money. The people there are friendly. read more

This is a nice pet store if you have dogs, cats, or reptiles. There is very little for birds. So not a lot of help for me and our feathered family. read more

I called regarding CBD items for my dogs. I was told they lowest priced item had 7 chew(?) for $10.00 and they had a couple bottles. Bait and switch. When I arrived 10 minutes later there weren't any available. 'Someone just purchased the last one.' read more

Pet palace is the best store to get all of my dogs needs Helpful Clean Good prices read more

Sarah grooms our golden doodle and English bulldog every month and she does an amazing job! The staff is friendly from the time you walk in the front door. We love looking around at the reptiles and pet supplies while our pups are getting a bath! I would definitely recommend stopping by to all the animal lovers out there! read more

I'm so happy with my services today at Comfort Cuts Pet Salon located in Pet Palace where I had dropped off my Golden Doodle to get a pet groomer. I'm a mother of two both toddlers and it's not easy getting off to bring my huge dog in. When I arrived I requested for Tommy our pet groomer to come outside to get my fur off for me and it was very much appreciated. I'm very busy as a mother and my business. I had an assistant of mine pick my pet and when I finally got home for the day me and my husband didn't even recognize our fur baby. I was beyond words by how much I was impressed by how he looked. Thank you Tommy for taking care of our other baby even though He's a fur baby. Also I really like the location and this brand new building. Pet Palace is the #1 Pet Store in Kern County. read more

Amazing customer service, and their selection of reptiles is so good! Will be a repeat customer!

I don't understand how I was texted about an appointment that was booked on june 25th actually just check my email for July 15 lol those text were from my appointment that I scheduled on June 6th . Which also got canceled and rescheduled because of the app that it should've not let me book it because she takes more than an hour for a full cut and the employee blamed it on the app too he said that she's been having issues with her app these pass days like why blame it on the app once again lol or why even use the damn app if it's always having issues or why offer late appointments if you're always gonna reschedule. The employee clearly said she hasn't been here all day so either he's lying or you are cuz I'm not . He called her and she right away knew who the appointment was for and said she called me like 12 times And that's when it clicked that unknown number was the groomer opened up my messages nothing my voicemail nothing just called me 3 times but hey I guess that's my problem for having to work to afford this service lol . I would LOVE to see the 5 texts you sent me lol . Since I couldn't post these on google I'll post them here because people like me don't usually leave reviews unless it's true . Never got a message in July and yes I did call you back on July 15th @10:07am you called that same day @9:12am which you didn't pick up and you didn't text me because the texts you're talking about are from June lol and you should really be more professional and cancel at least 24 hours before an appointment not the same damn day. The app literally says your appointment needs to be approved why are you approving appointments you weren't gonna have time for like girl get it together. You don't even have a voicemail set up letting ppl know where you are calling from .I called you while I was on my 15 min break like I said in the last review I work I can't just answer my phone whenever I want which is why you could've texted or left me a voicemail like a professional business owner would do. pls refund me for your mistake you don't need to call me thanks . I even texted the groomer yesterday when I left the store asking for a refund and never responded and here's the text . She called me yesterday morning while I was at work and I told the employee I have to be at work @8:30am which he told her over the phone so why are you calling me @9:10am like did y'all not pay attention when I went to the store for my appointment that was canceled. I don't understand why she needs to call me to issues me a refund for an appointment SHE canceled without my knowledge lol . I would love to see your proof now . read more

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Huge selection and very knowledgeable, helpful and friendly staff!! They carry a lot of products in never seen before. I will definitely be back!! read more

I am trying to support more local businesses! I came here for the grand opening. They had multiple small business vendors and food! Energy 95.3 came as well. (Thats how I heard of the event) I bought some items for my little companion. They had a variety of merchandise for your dogs. Everything in the store was very reasonable priced and employees were very helpful! Highly recommend! During the ribbon cutting, everyone was excited. What an accomplishment! Xongratulations to the owners and I hope your business is prosperous! read more

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I go there to get crickets for my friends bearded dragon. The reptile person is extremely knowledgeable. I get a better price than pets mart, or petco. They have a place where you can bath your pets. Centrally located, and nice people. read more

I called to find out if the store had a self serve dog wash since their website didn't have any information about it. The man told me that they did so I thanked him and hung up. The next day I showed up exactly an hour prior to closing and was denied service. The woman who denied me said that they have a cutoff and that dogs would have to be done with their bath an hour prior to closing. She said that I should have been told this on the phone but I wasn't. The store looked nice but I didn't bother browsing since I couldn't be accommodated. I hope others have a better experience but I will not be spending any money in that store. read more

My dog loves going there to be groomed. Amanda the owner does a wonderful job. She is very professional and the doggies love her.

My cat got into vehicle oil. Max at Pet Palace is professional and more than helped my cat & I out. First bath for my cat. My cat more than acted out; he freaked out. Max was so patient & kind to us both. I highly recommend Pet Palace. Very clean place with everything you need to bath your pet; even providing the clean, dry towels. Jody A read more

Cool experience, but... Took my 4 month puppy to give him a wash and some of the products were being used by another person washing their dog so had to wait for them to finish seemed like they only had one product to use at a time like the blueberry facial and nose and paw butter. "hot water" was cold and my poor dog wash shivering even trying to blow dry him didn't help cause the air was room temp, we were offered an apron after we were done washing him I'm guessing the employees saw how wet we were. Would I go back? Maybe id probably check to see if the water is warm/hot before purchasing the wash again. Nice employees tho read more

nice store great customer service someone helped with my heaped dragon stuff, very talkative read more

Love that this place is a one stop shop for all fur and scale babies . Great customer service and very knowledgeable about reptiles

This place is not interested in your pet, all they want is your money. The worst customer service. If you ask for a manager some store clerk says they are but can't make any decisions. Save yourself the hassle and go elsewhere. read more

My dog is a hand full when it comes to baths and their set up makes it easy. They also offer CBD honey for dogs and it works great with my dog !! read more

So good they are making their place bigger wich is asome and they have amazing costumes for dogs and good costumer service