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    Pet Palace

    4.1 (23 reviews)

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    I don't understand how I was texted about an appointment that was booked on june 25th actually just check my email for July 15 lol those text were from my appointment that I scheduled on June 6th . Which also got canceled and rescheduled because of the app that it should've not let me book it because she takes more than an hour for a full cut and the employee blamed it on the app too he said that she's been having issues with her app these pass days like why blame it on the app once again lol or why even use the damn app if it's always having issues or why offer late appointments if you're always gonna reschedule. The employee clearly said she hasn't been here all day so either he's lying or you are cuz I'm not . He called her and she right away knew who the appointment was for and said she called me like 12 times And that's when it clicked that unknown number was the groomer opened up my messages nothing my voicemail nothing just called me 3 times but hey I guess that's my problem for having to work to afford this service lol . I would LOVE to see the 5 texts you sent me lol . Since I couldn't post these on google I'll post them here because people like me don't usually leave reviews unless it's true . Never got a message in July and yes I did call you back on July 15th @10:07am you called that same day @9:12am which you didn't pick up and you didn't text me because the texts you're talking about are from June lol and you should really be more professional and cancel at least 24 hours before an appointment not the same damn day. The app literally says your appointment needs to be approved why are you approving appointments you weren't gonna have time for like girl get it together. You don't even have a voicemail set up letting ppl know where you are calling from .I called you while I was on my 15 min break like I said in the last review I work I can't just answer my phone whenever I want which is why you could've texted or left me a voicemail like a professional business owner would do. pls refund me for your mistake you don't need to call me thanks . I even texted the groomer yesterday when I left the store asking for a refund and never responded and here's the text . She called me yesterday morning while I was at work and I told the employee I have to be at work @8:30am which he told her over the phone so why are you calling me @9:10am like did y'all not pay attention when I went to the store for my appointment that was canceled. I don't understand why she needs to call me to issues me a refund for an appointment SHE canceled without my knowledge lol . I would love to see your proof now .

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    11 months ago

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    2 months ago

    Like this store.. the only store that has the brand that I give my dog food says store open until 7pm on sunday and it's 6:32 pm . wack

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    1 year ago

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    8 months ago

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    1 year ago

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    11 months ago

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    9 months ago

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    6 months ago

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    9 months ago

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    9 months ago

    Amazing customer service, and their selection of reptiles is so good! Will be a repeat customer!

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    10 months ago

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    2 years ago

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    3 years ago

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    1 year ago

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    2 years ago

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    3 years ago

    My dog loves going there to be groomed. Amanda the owner does a wonderful job. She is very professional and the doggies love her.

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    2 years ago

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    2 years ago

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    2 years ago

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    2 years ago

    Love that this place is a one stop shop for all fur and scale babies . Great customer service and very knowledgeable about reptiles

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    2 years ago

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    2 years ago

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    3 years ago

    So good they are making their place bigger wich is asome and they have amazing costumes for dogs and good costumer service

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    Ask the Community - Pet Palace

    Review Highlights - Pet Palace

    Sarah grooms our golden doodle and English bulldog every month and she does an amazing job!

    Mentioned in 2 reviews

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    Petco

    Petco

    (125 reviews)

    PetCo on Gosford is my favorite place to take my dog for training and grooming…read more They provide services that I can trust and always take care of Goose. My family and I have been taking him to PetCo since he was a puppy and it's helped him get used to grooming instead of being scared of it. We're also thankful for his training classes. His behavior at home is great and he follows commands well. I even taught him how to shake hands/paws with me! The recommendations that his trainer makes for his health and wellbeing (types of food, food bowls, dog park recommendations, etc.) are so helpful too. Today after class, Goose got to take photos with Santa Clause! I look forward to events like these at PetCo.

    Petco is the only pet store I go to when I don't shop on Amazon as the staff at this location are…read morealways friendly professional The only draw back in this store is they need more staff , ie: when 10 people are lined up to check out at the checkout line and there's only one cashier, who not only checks them out but it's also handling the mobile orders and the other two or three employees are running around like they're losing their minds maybe the manager should step out and lend a hand or look into hiring more people or even delegate people when they see the line has gotten very large. Fortunately the cashier was very proficient and was able to give me out of there in about 15 minutes as I stood in line waiting for a pickup order. She did have a name tag on facing the wrong direction I probably would have gave her a shout out for working so hard but it was facing her so I couldn't see what her name was and she was way too busy to interrupt and ask. Anyway as long as you're not in a hurry this is a great Petco.

    Pet Palace - petstore - Updated May 2026

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