The management reached out and replaced the fish I lost. I understand these things happen and they helped make it right.

called to ask a simple question about mice, i have never written a review in my life. But the way this guy darrell was so rude off the bat for no reason, made me come write a review. This isn't the first time too everyone at this location seems like they hate their life, and have terrible energy. smh do better yall read more

Recommend this Petco! The selection of dog food is incredible and they stock the special diet food we feed our senior dog. The store is clean, easy to navigate and well marked. Amazing selection of dog toys, all the squeakers!, and leashes. Let me tell you about the treats! Everything your pet could possibly desire! The staff are friendly, easy going and I so appreciate them applying the 10% discount because the app wasn't working. Petco management - please fix your app and update your technology. read more

5 stars for the staff, how helpful they are, and their willingness to point you in the right direction. They offer great advice and I love how they are all such pet lovers. 3 stars for the Petco app, which never seems to work. Please, please update your technology! read more

I came into Petco Sunday morning to pick up an online order. I stood at the counter for a few minutes and did not see or hear anyone. I finally shouted "hello". A younger female poked her head out of an aisle and just looked at me. I said "do you work here" and she just said yes and stared at me. I had to coax her into helping me. After she helped me get my order I asked if this specific food came in a larger bag. It's the newest flavor for Ollie and I did not see a big bag so I wasn't sure if it even came in that size yet. She told me to check the aisle that had the food because she didn't know. How hard is it to slap on a fake smile and pretend you want to help a customer? read more

I will hold back one star. And that's because some of the dog toys are very hit or miss. But it is very well organized and staff are helpful, unlike some other pet stores. read more

Wonderful vet experience here. We were seen promptly after checking in and placed in a room. An initial vet came in and gave us an overview of our pup, some tips, and answered my 100 questions patiently. They were so gentle with our sweet boy and very knowledgeable. This is more affordable than most vets near me and we had a first free visit. read more

Easy in... and pretty easy to find what I wanted (very big!) Good prices. Standard brands. They don't carry my brand of dog food (Fromm). :( But I go here for treats, leashes & random pet needs. read more

I was tired and just got off work, and I always come here and (usually) have a good experience. Today I came in and wanted to get the cyber Monday 25% off deal. I work in retail too, so I get how people can be entitled so I strive so hard not to be. I simply walk up to the checkout BEFORE I shop to not waste my time or a workers. I ask if I have to place an online order to get the 25% off. The man says "cyber-Monday, cyber - meaning online" with an attitude. I just said "ok?" and put the basket down and left, and placed an online order. I don't understand why he needed to speak to me that way, as it was simply a question. As big as a corporation as Petco is , you would think they could just honor the price?? Dude I was just asking a question - I wasn't an entitled karen who brought up all her crap and demanded a price change. read more

The employees and manager is super nice and helpful. Thank you!! I recommend this Petco location!!

Took my dog here for the first time and I would NEVER take her back. She had several large cuts all over her body! She was traumatized and is still recovering from the pain. I would not recommend anyone to ever go here! read more

Petco - Pet Stores Near Me - Austin, Texas

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do not recommend shopping at Petco always a bunch of dead fish and almost dead fish. They're always very understaffed and just the way they keep their living pet pets is cruel read more

Only because I can't give 0 stars made a vet appointment for 1130 at Brodie location they pushed me back to 1230 fine then an hour later it was pushed back to 330 but had to go to a different location great hills trail my cat was dying so I did it got to great hills trail no record of my appointment sorry we can't see you even with no one in waiting area. Thank you to VEG Veterinary Emergency Care they were so much better read more

Ivanna Was Great, She was very helpful with taking our vet payment and gave our pup treat.

I am so happy I decided to take my dog to Petco after mishaps at Petsmart. Whenever I took my dog to Petsmart, she would rumble like an earthquake out of fear and she is not afraid of anything which made me think they mishandled her. On the contrary, I took her to Petco today and my dog was as happy as can be (we saw her wagging her tail through the window while being groomed) and came out looking prettier than she ever has from a grooming appointment. I am so thankful to Jasmine and any other Petco employees who helped with my dog. They really took the time and made sure Ginger was happy and clean! read more

Just want to say how much I appreciate Gabby in the salon. My husky is a big shedding machine and we hadn't had a chance to get him bathed since the holidays. Gabby took such good care of him. The before and after was amazing. He smells better and his coat is so smooth now. She gave us good advice on how to keep his fur under control too, she really knows dogs. Thanks Gabby! read more

Everyone in the grooming salon was so kind and sweet. They treated my dog just like their own. Definitely worth not booking here for now on. Thank you! Lastly, people need to understand that grooming is a VERY hard job that takes talent. Most animals can be very nervous and groomers have to also work at the pace of the dogs behavior while also being safe. Sometimes it's difficult. Please be more understanding and patience of your groomers. Your pet will also thank you for staying calm for them. read more

Petco - Came home in best playful mood after his groom. Definitely feeling better after a much needed de-shed and trim. - Pet Stores Near Me - Austin, Texas

Only because I have to give minimum 1 star, Set an appointment for my golden doodle , when I got there they examined said they would do close trim due to some matted spots , hour later got a call and said they couldn't do but would recommend a vet but wasn't charging for visit and they done nothing to him . I get there and don't even recognize my dog. He was chopped up like a cotton patch looked like a lollipop drumstick , I was livid ! They had no explanation why my 2000 dollar dog looked like Edward scissor hands got a hold of him . Never again , I'm so hurt my furrry son looks like this Stay away from Zacaharis he ruined m read more

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We went in to buy some dog food, and the cashier (possibly the manager) said, "Wait, I think the manufacturer has a coupon for that." He left, found it, came back, and the coupon made the purchase FREE! He totally didn't have to do that for us, but of course we're very grateful that he did. read more

Dwayne and Elizabeth are great. I buy copious amounts of cat litter and cat food here. They always help me find what I'm looking for and help me load up my Petco member rewards, help me carry stuff ECT. I'm only giving this place 5 stars because the employees are really great and make the experience good every time. This location is always well stocked and has what I need to buy. Petco as a whole is really expensive and things like poop bags and toys can be purchased much cheaper elsewhere. They don't pay their workers enough and also they still have not gotten this store carts. It's a big pain when carrying 40 lb bags of litter. Still giving 5-stars though. read more

This Petco store is located in the same plaza as Sears (which is currently having their going out of business sale by the way) and next door to Bath & Body Works. My husband, our little girl dog and I decided to stop by here tonight because we are most out of dog food. We have been on vacation for almost 2 weeks and miscalculated the amount of dog food to pack (oops). But luckily this store was on our way back to our vacation rental. I don't normally shop at Petco and prefer PetSmart. But I have a gift card that I wanted to use up. We walked in and headed straight for the back where the dog food was. This store has a similar layout of other Petco stores. Please note that there is a groomers available at this location. I found canned wet dog food that I wanted for my little girl and then went back to the front to pay for my item. But of course the holiday clearance section caught my attention and I ended up buying a holiday sweater for my little girl. The sweater fit perfectly and so happy to score it at 75% off. For you dog owners, there are still a good amount of clothes, toys and holiday treats available on clearance in case you want to stock up for your beloved pets. The store was clean and the employee at the register was nice. Overall a pleasant shopping experience. read more

Excellent grooming and customer service from Brandie and Brittany in the grooming salon! I have gone to other grooming places around town and quickly realized that a higher price doesn't mean a better haircut...it's all about the person actually doing the grooming. Brittany and Brandie have both groomed my Bichon-Shitzu and I am thankful each time for a good haircut and excellent customer service! Reggie has separation anxiety and never has a problem being left there. The price is the most reasonable I've been able to find in the area, too. There are actually other Petcos closer to my house, but I drive further just to go to this location. I can't speak for every Petco's groomers, but this location has two talented and thoughtful ones! read more

Petco - Reggie with his new haircut! Brandie & Brittany are the best! - Pet Stores Near Me - Austin, Texas

Terrible service and mean workers. No clear signage on anything terrible experience. Workers not helpful nor knowledgeable on anything in the store. Declined service product for no reason. Pet smart is better don't shop here read more

I always come to this Petco to get food, supplies, treats, and toys for my cats. They have always had a good selection to choose from and, on the toy department, I recently got a rainbow colored cloth ribbon on a stick for my cats to play with and they love it. On a previous toy I had the fluffing inside the toy started to come out, probably just ran its course with my two cats, but I thought the fluffing could be a little bit of a choking hazard for them. The employees have been nice and, when I went last night, there was a line starting to form with only one register open and two other employees saw and came over and got the line through quickly. That doesn't always happen with places, but I thought their customer service was good! read more

Today I took two dogs to their grooming appointments. First, the service requested was not accurately recorded. I had explained prior to the appointment that each dog had a few very minor mats and was assured they would either untangle or trim them. The groomer, quite put upon, said I'd have to reschedule, and did I want do that. Uhh. No. Not ever. A waited drive and a wasted morning. read more

Tried to book an appointment for my furbaby, made the appointment and before I could say anything further, I was hung up on. Also, there always seems to be "something else needed" extra exam, shot, test, etc etc. you go in for one thing and multiple other things are "suggested" or "required". Feels more like an "assembly line" than a vet. read more

My dog hates being groomed, but she can tolerate being groomed by Brandie. That's five stars for me! read more

Petco - Pet Stores Near Me - Austin, Texas

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I had a 9 AM appointment for my dog yesterday 2/20/2018 for a bath & blow dry. The associate (Brandie) told me it would be 3 - 4 hours and they would call me for pick up. I called at noon to get an ETA so I could be in the area once he was ready. Groomer stated my dog was finished and just needed a blow dry. 1:45 PM rolls around, no call. I called the grooming salon twice and there was no answer, rang for 3 minutes each. I decided to drive over to the location to see my dog on the grooming table, 5 hours later being blow dried. EXCEPT the groomer was just holding the blow dryer on my dog's feet while she texted. I sat in my car and watched, giving her the benefit of the doubt. Only to watch her text for 10 minutes while my dog just stood in front of her. I walked in the front to immediately ask for the manager. I told him the situation, he walked into the grooming salon and they spoke for a while. The manager on duty walks out and does not even come back over to me. I am still waiting and the manager finally comes back and says "She says your dog was dirty and his coat was thick" "It will be another 2 hours, you might not want to stay because you'll only get more frustrated?" 1. My dog had a shampoo blow dry at a different location 3 weeks prior, he wasn't THAT dirty. 2. Yes, he does have thick coat, but no dog should take 5 hours for a service without a haircut!! 3. ANOTHER 2 hours? 7 hour service? The only right they made was offering the services at no charge. The manager had such poor customer service skills, unprofessional, no sincere apology/empathy, kept blaming the dog's coat, and never took ownership for HIS employee's mistake. If the groomers are at work, make them work. This is the only 15 minutes I saw of her not servicing my dog in a timely manner - I don't know what else happened in the 5+ hours my dog was in their care. I called Petco corporate and filed an official complaint against this store and store manager who was on duty yesterday. I will not be returning for ANY products. read more

This place doesn't have shopping carts. They only have the kind you can carry. I thought maybe I just couldn't locate the carts, but the cashier said they don't have carts. What about customers who aren't able to carry heavy items? What about those that are handicap? I almost broke my back trying to carry all the belongings for the new cat I just adopted. read more

When walking in and trying to buy this purple pseudochromis the staff(Durant) kept saying that this fish was an orchid dottyback. Apparently this guys has been "doing this" for 7 years and knows all. Poor knowledge on marine life and stubborn staff. read more

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I would not trust my dog at this Petco with this staff. They're rude. I have taken my dog who is on fluoxetine for anxiety to a different petco location where the staff was wonderful. The other location was very friendly and gave my dog a beautiful haircut and trimmed her nails. This location was an awful experience. Upon dropping the dog off, I received a call that they would not groom my dog due to her "being on a sedative." I'd still like to see that documentation. Also, fluoxetine does not have a sedative effect. Google it. Upon pick up they proceeded to say that the dog has aggressive behavior because she pulled towards another dog. I didn't realize that not being leash trained is aggressive behavior. Their staff clearly doesn't have the patience to work with dogs who are nervous. I wouldn't want them to have sharp objects anywhere near my pooch. read more

Always timely in filling and pick up of online orders. Frequently has good sales. Will definitely continue coming to this location.

Booked a grooming appointment for my sweet, old dog. When I arrived the groomer, Paula B said she could not groom my dog because she is over 50 pounds. I was confused as there was nothing about weight limit on the website. Really disappointed at not only my still smelly pup, but also the bad attitude from Paula B. I made this Yelp account because I was so off put by this experience. If they can't get the customer service right to a new and paying customer, how are they treating our dogs when we leave the room? Not coming back ever again. read more

Rude employees seem to be a persistent problem at this store. The manager must be incompetent for not addressing this obvious issue. Do yourself a favor and order on Amazon unless you want the employees to treat you in a condescending way. I will not be returning due to rude behavior. read more

Since this spot is one block from me, I come here often. I have never used the grooming so I cannot comment on it except to say that I thought the prices were decent. The rest of the store seems normal to me and decent for what it has. Definitely a good assortment of dog foods since that is my main reason to visit this location. I am happy with their prices for Merricks dog food and they send me coupons that I use when they don't have their rewards discount on it. Plenty of dog and cat toys. I've looked at both because my little dude likes feathers. I am not the type to ask for a lot of help, but I've always seen employees around the earlier I go, but they do seem to scarce later into the night. Things can cost a little more than walmart, but convenience of not driving farther for me tops that little issue. read more

I generally go to Petco to buy fish and fish supplies, but I also make my visits to buy sizable bags of wild bird food of which they have multiple varieties. I also enjoy browsing the cat toys for my small poodle's entertainment, and discovered my first bully sticks here as well. The biggest thing I wanted to mention are the Plato Thinkers meat strips that are offered by the cash registers. These are the dog version of Slim Jims composed of over 90% meat! There are three flavors (salmon, chicken, and duck), and it's worth purchasing a couple of each per visit to keep on hand. These are some of my favorite treats to give! read more

I called to ask about my leopard gecko and Sam was ridiculously helpful. Sam patiently answered all my questions and then some and helped me out so much! read more

This Petco is the same as all other Petcos, meaning it is just fine, except for one key thing. There are no carts at this store. None. Not one. I have two large dogs. I purchase very large bags of dog food. If I want to buy treats, toys, extra canned food, I literally can't because there is no way to physically carry it. I have never had one of there employees offer to help me carry anything, even when I am obviously struggling. I won't be shopping here any more and it is the closest pet store to my home. read more

I went back to Petco to receive my refund for the Disastrous butchered hair cut Harper gave my dog. I deleted my grievances but I am going to repost it. I feel scammed by the Petco employees. I have my receipts that shows the charge for 1/24 and again on 1/25 which was supposed to be a credit. Please don't patronize Petco Store 02740. They are unprofessional and like interpersonal skills and are not genuine will they tell you they going to help. I spoke to the General Manager Laura who made me feel as though Petco would do right by compensating me. A simple refund should take less than 24 hours to reappear on my bank statement. I also have Pet insurance via Petco. I am happy it's a 3rd part company that actually pays when you file a claim. Perhaps the 3rd party should be responsible for refunds. Truly Disappointing in Petco Grooming services, cashier who was supposed to refund, and the Manager. 10 Thumbs down read more

This Petco WASS THE WORST PETCO I HAVE EVER BEEN TO !!! The receptionist named Brandy was rude to me. She did not make eye contact with me when she greeted me. She sat on her phone and renamed monotone. They also treated my dogs horribly!!!! They cut my dogs nails down way too low !!! Nearly buffed there nails off!! ( Mesg me for pictures they are graphic!)The haircuts were choppy and low and my pets were screaming to go home when I came to picked them up. Not to mention the rude male manager who didn't even let me get a word out before he shooshed me and pushed me away!! I WILL NEVERRR RECOMMEND THIS PPL PETCO TO ANYYYYONE !!! DON'T GOOO FOR PET GROOMING!!!!!!!!!!! read more