The initial interactions were positive so we enrolled our lab in the 2 week Board and Train at the Mountain View location. We did get one update after a week but it was simply a few pics below, a 3 second video of her on a leash, and a generic text which referred to our dog as " they." We created an account on their portal which has different tabs including a report card, pics and video updates, etc. Ours was never updated; no pics, no report card, no nothing.
The most disappointing was what we received for the $2500. From the first discussion, then reiterated again at the meet and greet, and yet again when we dropped her off, was our main concern potty training. They asked us to fill out in writing what concerns we had when we dropped her off. We noted potty training, again, along with nipping, jumping, leash tugging, stay and a request to teach her to shake/roll over. We also expressed our concern with our puppy interacting with other dogs. 3 weeks prior she was viciously attacked by another dog and thankfully an emergency vet saved her. Since the attack was on her throat, she ended up with a hoarse raspy sound when she breathes heavily. We left our puppy and made an appt to come back in 2 weeks, at 1:00, for our owner training session with Matthew. We arrived on time and thought it was odd that Matthew left for lunch shortly after we arrived.
Samantha was very nice and spent time going through what our puppy was taught; ie walking on a leash and sitting in PLACE - which was exciting. Matthew came back from lunch and stopped in to say hello. They thanked us and said we were finished. I then asked how the potty training went? They said they don't offer potty training and the owner of the company does not let them potty train. We explained the other trainer we used years ago with our other dog taught him to ring a bell when he had to go out - which worked perfectly. Matthew jokingly replied that doesn't work because the dog then rings the bell all the time just to go outside to play. Well it worked for us. As we were leaving I asked if they could show us what fun tricks our puppy now knows. He looked perplexed and said "tricks? What do you mean by tricks?" I said like shake or rollover? He then said they don't teach tricks and this is so easy to do myself. Wow.... Samantha asked if our dog had an allergy problem because her breathing was hoarse sounding. I guess no one remembered me telling them about the dog attack which makes me wonder if they did in fact train her around other dogs. They told us they would do this but never mentioned this at our final meeting. They told us to continue using the shock collar for jumping, biting, barking, etc. I had expected these concerns to have been trained over the 2 weeks.
In conclusion, if they don't include potty training, our main reason for paying $2500 for the training, they should have told us that at one of the 4+ times we brought it up. And if the "tricks" were so easy to teach why didn't they do this since this was on my initial concern list they asked me to provide? Proper expectations were not set, utilization of their program portal sections were not used and no follow-up so far. There is no way I can honestly give them a 5 STAR rating on Google - even though they would give me a free 2 night boarding stay if I did. read more