The owner had the worst customer service I have ever seen! I called to make an appointment and was…read moretold he didn't make appointments over the phone and to use the website. I proceeded to the website and scheduled appointment for the following day at 4 PM I received a confirmation code and everything. The next day comes around 4 PM and no sign of the trainer. I called to see if he was coming and he told me that the website is wrong and doesn't know his true schedule and that he wouldn't be coming. He was extremely rude and told me that I was wrong and when I told him thank you anyways I'll go look for some thing else he hung up on me. If I could give them Negative stars I would!!!

I really wanted a female Maltipoo so I did my research and found Friendly Acre Farms with mostly…read morepositive results. I could have bought one here in town from a private party for $500 but I thought paying more for a caring, knowledgeable Breeder was the safer way to go. After a few confusing phone calls with Sarah, I made the 120 mile drive to pick up my 11 week old (f) Maltipoo. Prior to picking her up, Sarah's stories kept changing slightly but nothing of major concern. She had been very busy with her church that week and maybe forgot what she had last told me. Keep in mind I don't know much about the business of Breeding. I have been a small dog owner for many years but that's it. I'm a little bit relying on Sarah's expertise. I arrived at Friendly Acre Farms and Sarah came out with my puppy. We talked for 5 minutes or so, I quickly signed some papers, she gave us some dog food and that was it. I just assumed if I needed anything more she would be available on Instagram, DM, or phone. Due to the Thanksgiving holiday my vet was able to see her within 2 weeks. I put her on the Puppy Health Plan, she weighed in at 2.9 lb and looked great. I shared the vaccine record Sarah gave me that only had 3 vaccine stickers on it and no signatures. Sarah had verbally informed me she had all her Parvo shots and should be safe in 10 days after the last shot. Luckily the vet was able to correct that statement. She won't be safe from contracting Parvo for another 4-6 week, once the vet administers her vaccines. I got the impression the vet can't rely on the stickers on her shot record since the shot record was not signed by a vet. Also DOB was incorrect and I had to DM Sarah for that. No other info was completed by Sarah's vet so I'm assuming Sarah never had her seen by a vet?? I don't really know. She verbally told me the mother was 8-10 lb and Father was 5 lb. That's all I received from Sarah for $2,500. That part is all ok really because I let it all happen. I should have known to ask more questions. My vet spoke with me about the dog food Sarah had her on. She said there is a concern by the FDA that grain free food is causing heart problems in young dogs so she asked me to wean her off. I sent a DM to Sarah as heads up since this FDA investigation is fairly new (2023) and she may not be aware. Sarah had not heard about it and was defensive as if I was accusing her of something but I finally got her to understand I was simply sharing information with her. Nothing else. One week later I took my puppy back for a second vet visit. This time she received Shots, DNA/ genetic analysis and fecal exam. One week later my vet called to inform me her lab results indicate she has Giardia, a parasite found in drinking water and dirty kennels. Medication was ordered and hopefully she can clear the parasite from her tiny body. So far she is asymptomatic. My first thought was why didn't Sarah mention this? I would have told my vet immediately had I known. So I sent a DM to Sarah and she said Yes, she knew my puppy had Giardia and she had treated her for it. She said all her dogs are treated for this and other parasites. I asked did you retest to see if it cleared? No answer to that specific question. Sarah started quoting the papers I signed when I picked her up. My concern was the lack of honesty, her concern was that she wasn't responsible. Honesty wasn't listed in her paperwork. Why didn't she tell me this? Was I supposed to know? Then she tells me I can bring my dog back?????? WHAT??? She finally apologized and said she forgot to inform me. Anyway after a few more DM of her pointing the finger at me, I ended with, I just want the truth about my puppy because now I don't know what else my dog may have. I told her I thought she was a bad breeder. I was mad. She blocked me from her Instagram. How silly is that. The moral to this story is listen to your intuition. I knew something wasn't right from the beginning. At the end of the day, my family and I love our new puppy, in sickness and health. For her sake I hope she remains healthy.

We got our Goldendoodle from Sarah in January of 2019 and she is the best! She is the cutest most…read morewell behaved puppy. She loves kids and is extremely smart! We have referred multiple people to Sarah since then. Check out her Instagram https://instagram.com/mygoldendoodlepuppy?igshid=YmMyMTA2M2Y=

Lily is an awesome trainer!! My pup is a German Shepherd/…read moreBelgian Malinois/Husky, only 3 months old and learned how to sit, place, walk on a leash, crate train, and come. He spent 2 weeks with her, she informed me on a daily with pictures on how he was doing. She gave me a book to continue his learning and lifetime phone support. As soon as I got home he was able to still do the commands with me. Thank you again, I recommend!

latest update- I am told they will be updating their contract to state they can arrive within 2…read morehours of a scheduled appountment time- oh brother. So half your day is spent waiting for this loser person Lily who has no time management skills and obviously doesn't check map apps for traffic!

I originally found Chelle through Yelp, and choosing to work with her has been one of the best…read moredecisions I've made for my dog, Mochi. I cannot say enough good things about Chelle and the work she's done with her. From day one, it was clear how deeply knowledgeable she is about dog behavior and how genuinely invested she is in each dog's success. Chelle doesn't just "train" -- she observes, adapts, explains the why, and meets both the dog and owner where they are. Her dedication is unmatched. She is consistently punctual, incredibly prepared, and always willing to go above and beyond -- whether that means staying a little longer to make sure things click, following up between sessions, or adjusting the plan as Mochi progressed. Thanks to Chelle, Mochi is transforming into a calm, well-mannered, confident dog. The difference is night and day, and the results speak for themselves. Beyond the skills Mochi learned, I also gained confidence as an owner because Chelle empowers you with knowledge, not just commands. If you're looking for someone who truly cares, puts in the work, and delivers real, lasting results -- Chelle is it. I would recommend her without hesitation to anyone who wants the absolute best for their dog.

Chelle is wonderful with the dogs. She's experienced, caring, knowledgeable, flexible with…read moreschedules. She's worked with 4 of my dogs with great results. I highly recommend her for dog training.

Maddie was wonderful. Our dog was having aggression issues with people and other dogs. After…read moretraining with Maddie, she interacts with people and dogs without any problems, and we have even taken our dog out to breakfast and dinner several times without any problems. She is very well behaved. The change has been remarkable. We are so appreciative of the great work Maddie has done with her.

Maddie is amazing! I had adopted a Malinios puppy at the…read morespca. I had done what I thought was quite a bit of research and tried to train with her a bit daily but I just couldn't figure out exactly how to work with her, her smarts and energy are off the charts.i just couldn't get her to focus on what I wanted. Maddie did a month long board and train with Sage and Sage can back so much happier with her energy more focused and workable. while Sage was with Maddie I received email updates including pictures(that was so important for me). when Maddie brought Sage home she went through how to keep working with Sage the way she had. I feel Sage is so much better and I look forward to going to some of the group classes to see what else we can accomplish.

I had the pleasure of putting my dog "Toast" in Justin's care for three weeks. I was planning on…read moretraining my dog from the start, but lagged. My wife and I bought a camper van and plan on doing some week long trips and maybe longer. I wasn't confident that Toast had the skills to deal with dogs when they approached. I needed help! Off Leash K9 Trainer Justin was just what we needed. He was professional and has a personality I was looking for to help Toast. Toast is a mixed breed and has quite a "personality". I was in over my head at first. Not! anymore. After 3 weeks with Justin she has turned into a very responsive dog. Follows commands. Isn't aggressive towards dogs on the street anymore. It was so embarrassing to walk her during the day. I resorted to night walks. When I met Justin after her time in training he helped me understand Toast better and couldn't be more pleased with the dog I have now. If the training didn't work she was going up to adoption. Cruel? I know. We can not rave enough about the experience we had. If you're in the same boat as we were, it's worth every penny! "5"

Had a great experience sending our dog for the two week board and train. Our trainer Justin…read moreaddressed all of our concerns, answered all our questions and responded very quickly. We've had our dog back for about a week now and she is listening so much better. I've been able to take her on walks with a stroller, no pulling or tripping. She's been more interested in our kids petting her and playing with her. Overall very happy with the training and happy we had Justin as her trainer!

I can't say enough good things about this store. They have all that I need for my colony of feral…read morecats (18) and for my dog Frankie. their prices are the lowest in town by far and the selection is enormous. and if you can't find it in the store chances are you can order it online. the staff is always friendly. I love this store, specifically the Merced PetSmart!

I went into DESPARATE MODE, my lil kitty Sombra started going into heat yesterday! OMG, she…read morereminded me when I started menstruating, the ache, pains, bloating, discomfort, kind of losing my marbles of those feelings for the first time. I felt bad for my Sombra even tho SHE was going through a change, and only me, her mommy, had to act very, very fast to try and figure out how can I get her back to feeling somewhat better temporarily. I couldn't wait for Amazon to deliver a day or two later. I called Petsmart Merced, spoke to Jonathan and he quickly guided me with some products they may have in stock. Once I arrived, another staffer directed me to the right isle and I was able to view what I believed my kitty needed but I needed Jonathan's feedback too and WE both picked up the same product. Thank Jonathan and team for your assistance to this urgent matter. I would recommend my family, friends and newcomers to Petsmart Merced. Everyone have a wonderful day! Yes, I am calling around for my kitty to be spayed soon I hope. It killed me to see how my Sombra was suffering going into heat.