We love the store. We have monthly deliveries, the cans of food are generally dented. Many times the cans are open and moldy. At over $5 a can...it's expensive. read more

Was wanting to buy a fish tank, first the entire section where the tanks were was completely full of carts with products, 5 carts to be exact, blocking the whole section. Once at the register the lady at the check out asked if I wanted a water conditioner, I stated no thank you, she pushed the product, I continued to decline. I stated that I used purified water for my tanks and a conditioner was not necessary. Worker walked to the office came back and stated because I wouldn't purchase their water conditioner they wouldn't sell me fish. I stated it was fine and she again pushed the product. I left without purchasing anything. I also did attempt to contact corporate to ask about store policies and they were no help either. Overall it was a very unfortunate experience for me and my daughter. read more

Still no update After I requested that all communication be in writing, I did not receive any further responses. I have sent five follow-up emails and have not heard back since 11/16. Due to this situation, I have now spent over $300 on medication as a result of the facility not being properly cleaned. read more

Quick simple and the groomer did a good job, I also use vet services for vaccinations

Terrible customer service they only had one person working and they couldn't leave the cash register to attend with services inside the store!!! Wish I could give it no star..... read more

terrible food selection. core wellness has been discontinued!!! hello chewy from now on!!!

This is the worst petco. Terrible service. Terrible staff. Terrible selection. I would never go back here

The groomer Stephanie is the worst groomer in town. She cut my dogs ear and then lied about it. My dog was bleeding when I picked him up. Avoid this place!! read more

Petco - She cut my dogs ear. - Pet Training Near Me - Atwater, California

my experience at petco was less than stellar for one, I came to seek help for my fish tank and I do plan on upgrading Shannon and Eden were wonderful and patient and did the best they could to help me but their manager Dante is very judgmental and was no help, seeming more about lectures, not very personable, just because you are a manager doesn't mean you get to treat your customers however you want. read more

Always rude when checking out and never give you the time of day. A girl was on her phone the whole time while I was checking out and did not make eye contact once read more

I made an order through the app early this morning and asked for the curbside pick up. I usually go in to pick up my order but, I just got off work and wasn't feeling well. So, I go to pick up my order and park in the lot per the instructions on the app. and notify that I was there. I waited for 20 minutes. I then thought since a big SUV parked next to me that they couldn't see my car, I moved to a closer spot. I waited another 15 minutes. I was getting upset because I saw a few people going into the store I knew it wasn't that busy. I went into the store and there wasn't many shoppers and I saw two employees just walking around. I went to one of them and told him I have a "curbside pick up" he just asked for the name on the order. Didn't apologize for me having to wait over a half hour only to get out of my car and get it from the store. He handed me my 25 lb. Bag of cat food and a bag counting the other things I ordered and walked away from me. I've shopped for my pets' food here for years and have NEVER been treated like this. If this is they way their employees are going to treat their customers I'll just go to another store. read more

Sera was able to assist me today. So thankful she did. Sera was friendly, informative and helpful.

Took my pup in on friday 4/14/23 He had a beautiful coat. I showed the groomer what I wanted (not to short and cleaned around feet and face) almost 4 hours later was called and told he was ready and she stated she did the best she could as he was a pup (4 months old) but she would do better the next time. I was there to pick him up within 10 minutes. They called for the groomer to get my dog fir me and she did not respond the guy at the register took my payment and again called for the groomer and again nothing after about 20 min waiting for someone to get my dog I told him i needed to get the dog and go. He got an employee to get the dog. 1st they couldn't locate the dog at that point I was pretty upset and he went and got the dog. I was in SHOCK he was a mess. From the hack job done to his fur is say she had absolutely no grooming experience. Long hair short hair bald spots etc. The groomer never came to speak to me and after seeing what she did I know why. I will NEVER take my dog to this place again! I would give the ZERO stars if possible. Complete CRAP SHOW read more

Always amazing! All the staff is super helpful and even my nervous pups feel comfortable instantly! I live in Merced but drive down regularly to stock up on treats(specifically anything whole hearted brand as even my picky animals go crazy for it) read more

Petco - Pet Training Near Me - Atwater, California

See all

The staff here are always very knowledgeable and friendly and I love how they pay so much attention to my little chicken nugget. They may not always know exactly what your pet needs because they are not necessarily experts but I do appreciate that when they don't know something that they ask someone who does. They do their best to maintain their customer base and I will definitely be returning to this location. read more

came in here looking for dog food. Asked a gentleman with brown hard for help. he said he was a manager. he was rude and unhelpful. the store was filthy. I can't believe this place is still in business. avoid it and go somewhere else read more

Definitely the place to go for aquariums they have rare fish that PetSmart doesn't have and glad that I don't have to go to Merced if I need something read more

I've shopped with petco for a very long time. A few weeks ago we went in for a chameleon. (Which we ended up getting elsewhere) The lady working the reptile area wasn't very friendly/informative nor willing to sell a bearded dragon to a man and his 8 yr old son. She said a bearded dragon isn't a good first pet and tried to sell them on a tarantula! Or a frog! Tarantulas are not everyone's "cup of tea" you can clearly see the kid was terrified of the tarantula so why would she keep pushing it on them? And a frog makes a better pet for an 8 yr old than a bearded dragon would? So that family walks out with nothing. She approaches us and asked if we're wanting help. My husband points to the chameleon he wants and right away she says no I can't sell you that until you tell me what setup you have prepared for it. He tells her what he has ready at home and she says do you have a picture of it? He says no and she says well I'm sorry then. He then goes and picks up a tank, lights, decorations, bowls, a mister etc she says that the tank he has is crap and she doesn't know why petco sells them. He asked which one would you recommend? She points out a tank with a desert setup! She tells us that she setup a tank for her friend/former coworker and how it cost almost 900 dollars and if we can show her a proper setup she'd be glad to sell us the chameleon. So we also left empty handed. Well today I wanted to get my dog some stuff for his birthday so I decided to give this petco another chance. I got my dog his toys and went to the reptile area. I just got another front opening tank with a screen top and told my husband I'd like another green tree frog, he went to get help and It was the same girl and when he told her what we wanted she says what do you know about frogs? What type of set up do you have? But she was coming off as extremely condescending and rude about it. I totally get wanting to make sure an animal gets a good home but she's very rude and goes about it completely wrong! I've been a reptile keeper for 22 years! As well as professional experience with animals while working for a local humane society. If she knows so much about animals maybe she shouldn't be wearing perfume or lotion? Maybe her Starbucks shouldn't be on the cart that she's using that has the animals bedding and food on it? She needs better training on not only animal care but customer service as well. She's the type of person the reptile community talks about, the "know it all" but actually doesn't know about reptiles. The girl who cashed us out was super nice and asked if we needed info on the frogs care, we said no and thank you for offering the information. read more

I took my dog to get groomed yesterday for the first time. I had a best experience with everyone. I love my dogs hair cut! I don't even recognize her. I hope they keep a record of what cut they did on her, so it'll be easy for the next time. read more

Petco - Pet Training Near Me - Atwater, California

Took my dog in for gromming and they did a terrible job! Not to mention the fact that they had my dog for over 5 hours! They shaved some of his fur off way to short around his legs. Also when we got home I noticed they had cut him in the back of his head. I would have appreciated if the grommer would have told me that she cut him but she did not. I was very disappointed. My dog also hasn't been the same ever since he came back from them. He's been really reserved, trembles at times and is not as active as before. I will definitely will NOT be returning. Horrible service! read more

Petco - Pet Training Near Me - Atwater, California

See all

Very disappointed with Atwater Petco. I purchased bedding for our Guinea Pig on 12/26, when I also bought some pricey dog beds. Our Guinea Pig just passed away in the last week, so I took the unopened package of bedding to return it. They won't return it, even with a receipt, because it's over 30 days old, and sows I could 'donate' the bedding if I wanted. I'm sorry Petco, that I am an owner that likes to be prepared and purchased bedding when I was there (it's not like I purchased the bedding on sale), and that our furry family member died outside of your exchange policy, but I definitely think that's bad customer service. You should honor the receipt and refund. read more

the staff is usually really cool & try to make small talk with customers during check out. alondra with the pretty black & blue hair said i have "good energy" & gave me a paper about making popsicles. had a fun little chat with her & almost felt like i knew her. awesome customer service! read more

Grooming - I just came back from picking up my little chihuahua and somehow feel like I've been taken. The $60 I just spent on grooming a 5lb chihuahua was disappointing. He was handed back to me without any fragrance and didn't seem as well groomed as what I'd experienced other places. They didn't even get him a scarf or anything! The staff seemed new and not trained. They were more interested in their own things than in helping me. The only good part was they gave me a same day appointment which worked out well, but now I know why. read more

Nice place for all kinds of pet supplies. They even have stuff for exotic animals. Lots of birds, reptiles, and Aquatic pets to choose from and the stuff to house, feed and care for them. Also offer dog training, and pet grooming service. read more

We had a misunderstanding about a grooming appointment time. The woman I spoke to was very rude and condescending. I had received no e-mails, no text messages, abd confirmed the appointment on the phone with another groomer. Even after I started watching away she was making nasty comments. I probably dodged a bullet, I don't want someone that bitchy touching my dogs and you shouldn't either. read more

I do not believe they deserve 1 star especially Stephanie in Grooming and the Manager. Horrible customer service. Do not recommend taking your pet there if you love them. read more

First time I came here to groom my dog, it was fantastic, but then i came again and i got a different groomer named chelsea. She gave my dog a bald spot and also cut him. I know accidents happen sometimes but i would have appreciated her telling me about it. Very unprofessional. Also, I was promised a free grooming but somehow they made this chelsea chick a manager and she denied it. She told me that if i wanted my dog groomed it would either be her, or a new girl. She seemed to not care at all about it, so i wont be coming back. read more

Petco - Pet Training Near Me - Atwater, California

See all

I took my dog here for the 4th time the other day. The groomer did a terrible job on cutting my dogs hair. It looks super choppy and I found a spot where it looks like she almost cut his skin.. This place was good only when Theresa groomed my dog.. There was one other time someone else did it and it wasn't good either. We are going somewhere else from now on. read more

Went in tonight around 5 to try and purchase a dog house walked the entire store to try to find one myself. Since I didn't see any I walked to the front and saw a girl in a green shirt with brown hair in a bun I said excuse me because I needed some help and she did not turn around. I walked closer and said excuse me again and she turned around and looked like I was inconveniencing her. I asked if they had any houses she said no I saw a house near the front and asked if that one had been sold and she said yes her answers were very short and she did not bother to try and help. I then asked if she can see if the Petco in Turlock had any in stock she then stared at me and said "I could but it's going to take really long". Super rude and unprofessional she is getting paid to help customers not treat them like crap. Again it was not busy nor packed with guest she seemed like she didn't want to be there so Petco you need to find employees that want to work and lose the ones that are totally inconvenienced with questions customers have. Didn't get her name since she had no name tag but I highly advise you talk to your closing staff because they need some improvement on customer service. read more

Do not take your fur baby here for a dog training. They are not honest and do not tell you on what to expect during the training despite the constant question on what to do/expect the next sessions. The trainer set us up for failure and lied to my face. She introduced a new concept on the day of the test! So that was the reason why she failed my pooch. I told her that was the first time i saw that 20foot leash and she replied "oh i thought we practiced it!" Days before the test she told me my pooch will pass the test and praises us verbalizing "i see you're really practicing at home." Then on the day itself since she introduced a new concept, of course my pooch will fail because it was NEW to him! The manager of course is in defense of the dog trainer and not really apologetic on this omission. Does not take criticisms even if i try to tell her this as a way to improve their services. Based on this experience the staff here like the dog trainer are not truthful! The manager offers half of the money back though i was asking a retake of the test since my goal is for my pooch to pass the test! Anyway the time we spent on those 12 sessions can never be repaid! Our time is priceless! What i demand is HONESTY! The manager talks highly of AKC standards which i clearly understand. However if they talk highly about it then why not provide reading materials, in black and white on things to practice at home? Or tips in writing to make practicing or teaching dogs easier? Duh? What kind of standards is the manager talking about? I appreciate the customer service number (the 1800 number) they are receptive to my concerns but the petco store in Atwater are far from being friendly (at the very least). read more

this petco should do more research on roborovski hamsters.. i tried to buy my robo hamster a companion (they are best kept in pairs or groups since they are a very sociable breed and they thrive in groups of 2 or 3) but they refused to sell one to me.. i commend their wanting to protect hamsters as i know that most hamsters don't do well together at all.. this breed, however, does best with companionship.. i've done lots of research and read several articles including studies they've done on this breed.. again i'm glad that they want whats best for their hamsters, but not all hamsters are the same, just as not all dogs, cats, people are the same.. each breed has different characteristics from other breeds.. they have three in the cage together at this store so even they contradict themselves with that and when i asked them abt it they didn't really have an answer.. idk just a suggestion for future reference and a recommendation to any future hamster parents to do your own research before you buy.. read more

This has to be the worst Service I've ever experienced!!!!!EXCEPT FOR SUZANNE !!! She was very helpful patient and kind. The other girl on the other hand .... was the complete opposite. She had dark curly hair she didn't have a name tag so I'm not sure of her name. I went to go buy an aqueon 55g fish tank kit and the stand. We drove an hour to pick it up and they didn't not have the stand even though it says it's available in store. I saw the reviews that this place had and I was kinda scared but went in with an open mind about the place. But I was wrong !!!! We got the tank it was a HUGE BOX it did not fit in the little carts they had. We saw a bigger cart in the store that was big enough to carry the huge box. We proceed to ask the girl with curly hair if we could get some fish and she said "I can't sell you any fish because you don't have your tank set up". I was confused and told her even if I have a tank at home ? She said nothing rolled her eyes at me and told me well which ones do you want. I couldn't believe how rude she was. We proceed to go check out we're Suzanne was. She being really helpful and gave us tips on how to transfer and get my new tank up! Once we paid the girl with the curly hair told us we can't use that cart. But like the cart was in the store and if she sees how big the tank is and it is clear that it would not fit in the smaller carts. How are we supposed to carry it throughout the store and to the car. She WAS VERY RUDE AND UNPROFESSIONAL. We did not do anything to make her mad and ever since we walked in she was very rude. Please please please ask Suzanne to help you like I said she was very kind and professional! read more

Beware of the fish...they are having an outbreak of Anchor worms and not treating it correctly. I bought goldfish to start a NEW 55 gal tank and now my new tank is infested with worms. They are aware of it when I bought my fish over 3 weeks ago and told me the fish are healthy because they treated them weeks before I bought them. Those fish I bought were the first fish in my new tank. Telling me "that sucks" from the manager was not the response I was expecting. They don't even have in stock the medicine to help kill the worms. read more

Petco - This is an Anchor wormed removed from a goldfish I bought from Petco 3 weeks ago. Beware - Pet Training Near Me - Atwater, California

I called to schedule a grooming appointment for my dog and drove to their store from merced and was not told I needed to bring any paperwork with me when I made the appointment. Very disappointed with this store and don't plan on coming here anymore. read more

Dont use their grooming services , the room im told is soundproof , they scream at your dogs and play the music so loud its crazy. Your dogs come out a nervous wreck. read more

Love this place, so many amazing animals to look at! The staff is very sweet and accommodating, they also price match anything from their website! I shop here all the time!! read more

I took our dog to PETCO's grooming salon today and was extremely pleased with the outcome. We were met by a groomer named Shannon who took the time to find out our dog's backstory, our grooming concerns and what type of cut we were looking for. She had great suggestions and did a terrific job. We dropped off a scruffy little rescue mutt who had never been to a groomer before and when we picking her up she looked like she was ready for the Westminster Dog Show! read more

Best place in town! They will price match if you find a cheaper price elsewhere without any questions. They are very friendly and personable every time I go in. They have great training services. The store is very clean an orderly staff is always friendly! My entire family loves this place. read more

The fish selection is okay nothing special. Fish price slightly higher than Pet Smart. The manager is great and friendly, the employees are okay. read more

I have been using this location since they opened. Last night I returned 9 unopened special needs cat food without a receipt. I was told by one cashier I would get store credit, so I happily went back to get an offsetting purchase. Coming up to the register, I was waited on by another person with "manager" on her badge. After explaining my situation, having had put my 14 1/2 year old cat to sleep and just exchanging, she proceeded to tell me to "hang on to this receipt because they weren't going to continue to do this for me again". Excuse me, I have used this location for 5 years and this was my first return. . . read more