I went into DESPARATE MODE, my lil kitty Sombra started going into heat yesterday! OMG, she reminded me when I started menstruating, the ache, pains, bloating, discomfort, kind of losing my marbles of those feelings for the first time. I felt bad for my Sombra even tho SHE was going through a change, and only me, her mommy, had to act very, very fast to try and figure out how can I get her back to feeling somewhat better temporarily. I couldn't wait for Amazon to deliver a day or two later. I called Petsmart Merced, spoke to Jonathan and he quickly guided me with some products they may have in stock. Once I arrived, another staffer directed me to the right isle and I was able to view what I believed my kitty needed but I needed Jonathan's feedback too and WE both picked up the same product. Thank Jonathan and team for your assistance to this urgent matter. I would recommend my family, friends and newcomers to Petsmart Merced. Everyone have a wonderful day! Yes, I am calling around for my kitty to be spayed soon I hope. It killed me to see how my Sombra was suffering going into heat. read more

PetSmart - HEMP calming support for cats. IT WORKED!!! - Pet Stores Near Me - Merced, California

I can't say enough good things about this store. They have all that I need for my colony of feral cats (18) and for my dog Frankie. their prices are the lowest in town by far and the selection is enormous. and if you can't find it in the store chances are you can order it online. the staff is always friendly. I love this store, specifically the Merced PetSmart! read more

For grooming- this place is terrible. There's always something. The staff here don't want to be there and they act like it. We just can't spend our money here anymore read more

Grooming was horrible and they absolutely don't care. The first time we took our dog there we were very happy. The second time we got a different groomer and although she had written instructions on what was done before she just shaved the entire dog. Even her ears are gone. Do they know nothing about dogs and don't realize this breed has long ears. Did not follow even one instruction. It'll be a year before her hair is back to normal. The rught photo shows the cute cut she got the first time and the other shows the butchery. read more

PetSmart - Totally shaved - Pet Stores Near Me - Merced, California

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This the second time they canceled my dogs appointment without letting us know, we showed up last week and they said it was another day when we showed up again they said it was another day aswell, they lied and said they had nothing to do with it and we must have canceled it instead of taking responsibility they wasted our time and keep denying or being honest. If they did not want to wash our dog or we're busy they should have just said that and it wouldn't have been a problem instead of being sneaky and denying their involvement. read more

PetSmart - Pet Stores Near Me - Merced, California

They like to cancel appointments without letting you know and pretend that they didn't do it. Wastes my time!

This place is bad!the service is just as bad as the groomer name Alexia. She messes my dog up! Never will I go there again. read more

PetSmart - Pet Stores Near Me - Merced, California

I love this store. I don't have animals that need training or grooming, so I can't address that aspect. The lines always move fast, the people that work there are friendly and efficient. A good selection of cat treats. I would like to see more in store items for big birds though. read more

I took my Husky in on July 21st 2023. I picked him up 3 hours later and he looked like crap. We brush him every single day so he always looks good. The girl shaved him in spots on his hips and tail. He looked like he had mange. He wasn't even dry. Still very wet. I didn't know who this girl with purple or green hair was but I will never go back there again. Not for $100.00. + a 10.00 tip. I do a better job at home for free. SAVE YOUR MONEY read more

I have been coming to this store since it first opened. Not only did I buy my turtles here but all their accessories and necessities. Every body is always friendly, and polite. But recently I, my sister and nephew visited the store to buy some new family members (gold fish) . Stephanie , the person who helped us . Gave my sister and I a look from head to to toes. With a disgust look . She did not want to sell us a goldfish, and she made it clear to the cashier that there would be no returns . And she was rude. And definitely made us feel discriminated. I have worked customer service all my life. It seems like she disliked us from the moment she saw us . She insisted the fish needed to be in a 40 gallon , as if they don't put more than 10 fish in a small tank there . Stephanie is the most rude , racist , person there . ! read more

PetSmart - Pet Stores Near Me - Merced, California

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They did a awesome job and she was so happy but they forgot to spray her with good smell spray Thank you for excellent care and service read more

The pet store is ok but the grooming dept is has uneducated people working in it. They don't know how to give a dog a decent haircut. And overcharge for everything they do. read more

The "Manager" Damian L who is also the "groomer "must be blind in his right eye. Petsmart is notorious for their horrible grooming, I knew this going in but this is by far the best Hack job ever. 5 stars for the dull scissors , eye patched, no skill hair cut. 1 star for customer service for being a "Manager" he sucks. He lacks interpersonal skills , hes rude and light weight passive aggressive. I'm sure there are more qualified , professional people to employ as the title of Manager. Poor choice on that part Petsmart. read more

PetSmart - Pet Stores Near Me - Merced, California

Soo I've been coming here to get my dog groomed for a little over a year. I've never had any issues the girl who would cut my dogs hair always did an amazing job unfortunately she left so I got a new girl.I just left their store today and this is how my dog looks, she explained to me that my dog wouldn't let herself but?? I've never had issues before and this is how I picked her up today. Maybe my dog just didn't like this worker I'm not sure but they should had just called me right away instead of doing half the job! Oh. And I paid full price $71 dollars for cut and nail trim which they also didn't do a good job at. If I would had known, I'd done this myself at home at no charge. I will never be coming back. Literally she's half shaved!! Lol absolutely ridiculous. read more

PetSmart - Shaved just half of her?? How EMBARSSING. - Pet Stores Near Me - Merced, California

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Needed some cat litter so we popped over to Petsmart and had a terrible experience. Behind us in the checkout line there was a mentally handicapped girl who was holding a bunny rabbit that she told us that she had bought from the swap meet. A lady with whatever animal shelter the store had visiting came up and began accosting the girl saying "You're not leaving this store with this rabbit I will not let you." My girlfriend quickly intervened and asked if there was a problem. The woman stated that the little girl was planning on eating the rabbit and she could not keep it. Regardless of what moral stance the woman was trying to make, the rabbit was the PERSONAL property of the little girls and it was not the older women's place to accost her. The manager of the store came up and seemed to be on the side of the animal shelter worker. YOU CANNOT ACCOST CUSTOMERS BECAUSE YOU ARE SELF RIGHTEOUS. read more

Had a great experience with the Grooming staff today! Our 2 shih tzu's had Danielle and Zacara for grooming. Reese was done in 2 hours and Coco was done in 3.5 hours. They came out looking great and were so happy after their appointment. Highly recommend! read more

Avoid this store at ALL COSTS, unless you enjoy being treated subhuman. As soon as you enter, you'll quickly see the nasty looks the employees give you. I'm not really sure why they even work there still honestly. I guess upper management doesn't give a damn about having terrible employees.. read more

I recently went through a long and tedious move and my boy Duncan started looking a bit rough around the edges but Vanessa G. had him looking his very best by the time we picked him up. I have so much gratitude in my heart for the patience and thorough work she did. It is honestly the best groom he has ever received. I am so thankful and will definitely have her groom my sweet boy again. read more

Haven't been to PetSmart in awhile for grooming . Took my boys in to Adrienne and she was wonderful !! Friendly , great communication and sweet to my dogs . We don't trust them with just anybody but we do with her . Thank you also to her teammates in the grooming salon because I know they provided a helping hand since my boys think they're lap dogs but they're size does not agree . Definitely will be returning customers ! read more

PetSmart - Pet Stores Near Me - Merced, California

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Thanks Damian for giving good service to Stanley :) He always looks handsome & clean when we picked him up. We miss Joe but you were there! Good luck & we'll miss you!! Janet/Stanley & family read more

This is my first time at this Pet-smart it was ok but the guy was very chill but the first week my fish was allitle sick but now he is very vibrant. read more

PetSmart - Bolivian ram cichlid - Pet Stores Near Me - Merced, California

I always take my Toby here for his grooming with Kaley she is so nice and always does a great job with his grooming. I would recommend her to anyone I've never had an issue with her grooming Toby as a matter of a fact I try not to book with anyone other than her. read more

PetSmart - Pet Stores Near Me - Merced, California

Went to store after picking my mom up from dialysis. It was 109 that day in Merced temperature wise. My mom asked me to stop and pick up a container of dog treats for her dogs which mean the world to here but if anyone has ill and older parents she wanted it right now not the next day or later. So I pull in and it's so hot outside even with the ac on. So since she was weak from dialysis I pull into the only spot that has shade so the car will stay even cooler for her with ac on and her being in shade. Remember I only need one thing and it's like on the 1st or second isle from front. The guy at front says sir u are parked in the drive up spot are u here for a drive up order? I say no, I explain my situation and say I only need one thing and there is another spot empty. He reluctantly says ok. Than the manager comes up and says sir u can't park there. I explain again and he say I must move or he will refuse service since it was not fair to customers even though there was no one else in other spot and my situation. We have bought store from this store for years. Will not be shopping there if they cannot have management that have no heart for there customers. read more

They are great at first. Complained once about not being happy that they called me my dog was ready. When I got there to pick him up, he was not ready. Had to wait an 50 minutes until he was ready. I do not know why I got a call he was ready when he wasn't. Ever since we voiced we were not happy with that we were treated differently. Recommend going elsewhere. Store manager, corporate, or grooming department will not follow through any concerns you have. read more

Don't have anything in stock. Came yesterday to be told will come today. Come today to be told nothing came in. As I'm going back to the car they come and get me the stuff came in. Then when I get in there. Oops I'm sorry it didn't read more

I always love sneaking off to pet smart when I need a fur baby fix! They always have what I need in stock and are always friendly!

I really like this store. The employees are nice and the selection is good. I, however, would not recommend adopting a pet through the Merced Humane Society. The humane society is very, very, very unorganized and many of their volunteers are rude. I highly recommend adopting from the Merced County Animal Shelter (pound). We have adopted a dog from both the shelter and the humane society's and the shelter was 1,000 times more professional. read more

I usually don't write reviews but I saw someone wanting a review for the training so I thought I would write one up. So I think I go here way too often. I go to get my dog groomed once a month, I go for training once a week, and I come here to buy dog food whenever I run low. The groomers did a good job. I was worried that they wouldn't take one of my dogs because he's so big but they took him and he ended up smelling like rice krispies later hahaha (oatmeal bath). They assessed him right before his bath to see what he needed and didn't need. It took about 2 hours. Though the people were very friendly, when I went to pick up my dog I saw one of the groomers being very mean to one of the dogs. Maybe I'm just sensitive but I thought it was pretty rude the way she was treating it especially when there was a customer in the front. The trainers are exceptionally friendly. I take both of my dogs there. I'm currently enrolled in the intermediate course which is the second level. For the beginners course, I thought it would be more "fixing the problem your dog has" but it's more like basic training such as sit, come, and down. Though my dog behaves a lot better, he still gets really hyper around other dogs, which was the problem that I wanted to fix. I feel that it's more of a part on the owner to consistently teach the dog "no, dont do that". I honestly think the dog has learned more of what I thought the problem was when I was at home but I enjoyed the fact that my dog would sit on command. The training is positive reinforcement based so you use a lot of dog treats. This can be both good and bad. Good, the dog sits when you have food. Bad because it's so used to receiving the food it only does the action for the food, which right now is both of my dog's problem. I believe that if you feel that the dog hasnt improved or learned what you wanted it to, you can retake the course free of charge. I hope this review has somewhat helped? If you have any questions, you can message me. Remember this is based on solely my experiences (: read more

Took our dog second time there for a haircut. Horrible job again. Really lazy. They just buzzed the hair off in a straight way with no layering. read more

We have three dogs, and we do all of our shopping (and dog training) here. We are in this store at least 12 times a year if not more, and we've been here for the last 3 years. Below are (my) positives and negatives: + The grooming services-- fairly reasonably-priced, our dogs don't seem traumatized when we take them, the staff seem friendly. (it's been about a year since we've groomed them here only because we prefer to save money and do it ourselves) + Staff overall: These are some of the friendliest people I've seen in Merced. Every time we walk in someone greets us with a smile, which is nothing short of a miracle. They must like working here-- or at least that's the way it seems, which is great! I've also never heard a manager chewing out an employee, and I've never come across a rude or immature staff member (there is one exception below). + Training: For what it is (group training in a "big box store"), it's good. You will teach your dog to sit, stay, "leave it" and wait, but maybe they won't obey you when you're doing this outside of the store environment, depending on temperament, practice, and the age at which you train your dog. For us, the BEST part of training was learning that one of our dogs really needed to be mentally challenged in order to get tired. Walks are not enough for her. So now we have learned tricks to have her do. Obviously an obstacle course would be even better, but that would require quite some work/time/money on our part. The staff you end up with might be hit or miss, but that's the way it works. + Food: Because it's a big box store, they have a good selection, including several organic brands. "Pet perks" members (free card) get small discounts on SOME brands. However, on the other side of the coin... - Food: If you want to buy dog food and you're trying to compare for quality, good luck! Even though this is mostly the fault of dog food companies (everyone calls their food "natural" and the labels are not easy to compare with others, especially if you're not really sure who to trust), again, asking a passing staff member is hit and miss. Some will direct you to the "best-sellers" and some will direct you to the newest brand they are carrying-- but not to the highest quality or highest value. In an ideal world, the store would have some sort of rating system in place for shoppers, but I'm sure a big box will never do that. Also, they recently discontinued a brand that we'd been buying, and it's now only available online, which is a pain. - 1 bad experience: So most if not all Petsmarts have enclosed areas where they do the dog training. On a rainy day, my friend and I brought our dogs there to play. Two staff members approached me and told me we couldn't let our dogs meet here as the store could be held liable. I explained that our dogs had met before. They then explained that they could not be off leash. This is the stupidest thing I've ever heard, and here's why: when dogs are on leashes, most are prone to be more aggressive/defensive/etc. That is why dog parks request that you take the leash off of your dog! I had the sense that the staff members were making up rules, or the store has a ridiculous policy. + and one good experience to balance it out: We use a spray collar (it sprays citronella-like stuff at the dog's chin when they bark), and the one we had malfunctioned, and then the replacement one did as well. The staff we talked with there were very helpful about figuring out returns/replacements, which I appreciated. About buying animals here: I recommend going to the animal shelter (which is where they get their dogs and cats from, I believe). There is some controversy about their sale of small pets (gerbils, hamsters, etc.), so if you care about animal rights, consider avoiding those purchases. read more

Took my dog in for grooming and they were so patient with him!! My dog gets super nervous when it comes to getting groomed, he becomes anxious and aggressive. However, I really appreciated the manager and grommer Zacara for working with him and getting the job done. Thank you excellent service!! read more

Tonight my boyfriend and I found ourselves buying a chinchilla at the PetSmart in Merced. We didn't know much about them..but we knew that we wanted one. Robert was AMAZING in helping us! He gave us tons of tips and helpful info for our new fur baby! We went from unsure to sold right away, along with all his basic needs he even gave us info on extra accessories they tend to like in their habitat. Can't thank him enough, he did a great job with our decision tonight! Thank you! read more

I've taken a poodle and a basset hound in for grooming, the basset several times. Treasure does a very good job putting up with my obnoxiously loud basset, shortening his ridiculous raptor-like nails, and keeping him clean. Poodle got a nice summer hair cut and a thorough cleaning too. read more

Customer service kool here...hello at the door when ya walk in...kool knowledgeable info when ya need it...my Saturdays start off with a chill browse and gander in the fish department...kool people here ya diggg... read more

I frequently visit this location to get supplies for my dog (a beagle named brownie) and also to go for a bath for her. The staff is very friendly and also helpful. They helped me choose good food and supplies for my dog. I really want to try out their training services but I haven't had time to go to the classes yet. read more

I love going to PetSmart. My boyfriend and I bought a lot of tropical fish a couple months ago and we've transitioned into a bigger tank (2.5 to a 10 gallon tank) and we wouldn't have done it without services from the guys at petsmart. I recently just purchased a guinea pig and I'm really excited to take care of the little fellow. Drop by here for all your pet needs. read more

Jazz had a great first experience at the grooming salon. Michelle took the time to let jazz sniff her way to the back. She talked to her calmly and made sure she was comfortable:) the time that was taken to re assure a puppy on her visit was something I really appreciated. Both groomers present engaged with jazz and she loved the attention thank you Merced PetSmart grooming :) read more

PetSmart - Happy baby with her adorable bandana :) thank gig Michelle - Pet Stores Near Me - Merced, California

Pet Grooming - Good Groomers, Courteous Staff, Pet Friendly. Comparison - I recently went to Petco grooming, and was very dissappointed. They did not seem as professional, or pet friendly as Petsmart. Dog Supplies - wonderful selection at reasonable prices as long as you use your PetPerks card. I would highly recommend this Petsmart. read more

Staff is very friendly and this store has a large selection of items. I am removing 2 stars because I have not had a good experience with their grooming services. I paid for a full hair cut and was upset that my dog didn't even look like her hair was trimmed. On another occasion I brought her in for a bath and brush and my groomer left so many nails unclipped, saying that they were unable to do so. I gave this place one more shot and was shocked to see my dog with a cone on her head with 3 groomers holding her down. She is only 5 pounds and previous groomers have never had a problem. I have brought my dog to local family owned grooming places and have never had the problem of being unhappy with their services. read more

I've never tried any other pet grooming service other than Petsmart. I've been taking my now 5 year old Maltese there since I've had her (about 3 years). She is my first dog and I wasn't sure how I wanted her hair cut and the staff was very helpful in determining how I might like it done. My dog was adopted from another family who never got her groomed therefore she was very matted and I had to sign a disclaimer that they may have to shave the spots that were too matted. I was a little worried that she would be too shaved but they did a great job! They keep a record of how they cut her hair last and recommend coming back every 6 weeks but I like to go about every 12 weeks. I did change it up the next time I took her and asked to keep her hair a little longer and now we just bring her in and they do their magic. I'm not one to request a certain person to cut her hair either. All the staff do an amazing job. She always smells good and topped with bows in her hair when she's done. They are always finished within the 3 hours that they quote. Also, they require an up-to-date rabies record on file at all times. I'm sure that's how it is at all other pet grooming services. read more

PetSmart - Pet Stores Near Me - Merced, California