They are not taking new clients right now for grooming and I am so sad because this is the only…read moreplace that was recommended to me. I only go to places with highest star reviews and recommendations, especially when it comes to my baby. He is all I have, so I don't want to go to a bather or groomer that will leave knicks and cuts all over him. I hope they take new clients soon! As for the part we HAVE experienced, my dog and I love this store. He knows when we go to get his healthy human grade food, he will be leaving with a cookie. Everyone is very friendly, helpful, and knowledgeable.

NEVER bring your Golden retriever here. I provided pictures of my golden to set expectations and…read morethe results did not come even close. I have had 4 Goldens with various coats and have had very few issues with grooming outcomes. Her feet and ears were left shaggy and the outline was substandard. I was told that they do not do "Show" quality cuts...that's a first. Clearly, the groomer didn't know how to groom a Golden Retriever.

Hollywood Feed is my new go-to pet store! It's just a little further than the other pet supermarket…read moreI have been going to and the prices are better! The store is tucked away in a little shopping center with a massage place, a bakery, nail salon, and breakfast/brunch spot. The staff is super friendly and helpful. They carry the bougie brand of cat food my picky cat likes to eat and they let you return foods if your pet doesn't like it! I ordered a case of food online and picked it up and they applied a 10% rebate. Can't beat that! For all you dog people, there is a dog washing station and leashed animals are allowed in the store.

My doggie really likes these chews I bought the other day and while they're available on Amazon,…read morewhy not support a local shop since I'm already in the neighborhood. I spotted them immediately and they're on sale. Buy one, get half off the second. So I bought four for the price of three. Awesome. Great service in a very clean and well stocked shop. I'll be back! [Review 19081 overall - round number 3400 in North Carolina - 50 of 2023.]

As a semi new dog Mom I had never heard of this chain before. I lucked up on this specific location…read morewhen I was on this side of town to get a massage. I spoil my pup so I HAD to check it out!!! The store was so much bigger inside than I anticipated. There's a few aisles that go really far back and the shelves are super high. The young lady working inside was really nice and answered a few questions for me that really helped. She mentioned their other location offers an area that you can bring your dog in and wash him on your own and I thought that was really cool. Great customer service!! They had so much good stuff inside for fur babies. Of course I bought my good boy a healthy bone that he devoured. I 100% will be returning and can't wait to check out their other locations and services!!

Love this little shop!! They have cat and dog food, toys, treats, anything you would need for your…read morepet! They obviously allow dogs and the employee even had her dog behind the counter! The employee was SO helpful! They apparently have a policy where if you buy treats that your dog doesn't like, you can bring them back, switch them out for free and they would donate the ones you don't want. It's so clean and pretty inside! I will definitely be back.

We usually bring our (not so little) baby here to get his food and a nail grinding. When we walk…read moreinto the grooming area - making sure there were no other dogs inside - we were greeted by some of the groomers. At first we were communicating by talking across the room, seems a little unprofessional. Once we told them what we wanted they told me that another groomer is coming in at 4 and she will be the one handling the grinding (it was like 3 minutes from 4 o'clock), so we took Rocky out and went to look at some food. We had him on Blue Wilderness (Salmon) but the vet told us to maybe switch it up to another brand that is limited ingredients since he does have allergies. We were looking through the store and only found a handful of brands that I would actually feed my dog. We decided not to purchase our food here because 1. The vet suggested Taste of the Wild (which they did not have), and 2. We felt the food they provided was not up to par with someone we would want to give him. By this time, it was already after 4. About 4:10. So we walk back to the grooming area, and there she is (about to call us). Anyways, we leave him there and I took the receipt - which I had to ask for so I could pay - to the register. There was only one register open (out of the three they have) and I was the third in line, which is not a huge wait for me. But it was a holiday week, and fairly busy... Anyways, after a few minutes another register opens up but two people hop in that line. After what seemed like forever - my line started to move - YAY! But the person in front of us, had quite a few items to purchase and the cashier was complaining about how slow the computer was... We decided to move to another register (which had two other people), but actually went quicker than the first one we were in. I check in on YELP and received a $5 coupon for the salon, so I show them and it felt as if they have never seen this coupon before. The gentleman working did not know how to put the coupon in, so he grabbed another employee and she was a little confused so they got a manager. I would think that if they have a coupon out, they would make sure their employees know how to ring them in correctly - or at least know about the coupon. Anyways, I saw Rocky getting lowered so I told my fiance to grab him while I finish and pay. This whole time, the first register STILL had the same guy... I would think being a couple days before a holiday they would be well prepared and staffed accordingly. We ended up going to another pet store to buy his food, which is a little more expensive but healthier and better ingredients. I think next time we will go to another pet groomer and see if they are better. P.S. I have been here several times, and this is the worst visit. They are usually quicker and less of a hassle.

Incredibly disorganized with poor stock of items; Sales associates could not be found to assist. We…read moredid not feel safe in the parking lot; - Lots of criminal activity. Cashier was disgruntled and made it obvious she did not want to be there. What's the use of complaining anymore. Watch out for crazy dogs running through the aisles.

Fourteen years and now in a house? Yes, time for an update…read more Four cats and a 70 pound dog go through a lot of food. Most of the time, we're buying it from Chewy who do a great job. Sometimes, they're spendier and so I am buying stuff from PetSmart. This one is closest to home and it's a good store. Organized, prices are clearly marked and there's almost always plenty of the specific food that my fur babies like. There's also usually a deal. The store is clean and bright. The staff here are kind and helpful. And you can bring your dog with you to shop. Not that I would - Phoebe is a handful outside the house! Join the rewards program and earn credits you can use on future purchases. [Review 182 of 2025 - 4089 in North Carolina - 23746 overall]

They gave me three different excuses as to why we couldn't meet a kitten that we were interested in…read moreadopting. First they said they don't do meet and greets after 6 (not posted anywhere), then they said they don't do them on days they get trucks delivered because they're too busy, they she said the animals got there too recently and they aren't ready (only after I said the other two fake excuses were bs). Won't be going back to PetSmart.

I have been a loyal customer here for years--not only purchasing food, litter, and treats for my…read morepets, but also using your grooming services for my dog. Until today, I have never had any issues. When I arrived to drop off my dog, River, for his grooming appointment, I was told I needed to provide updated rabies vaccination records, which I would have to obtain from my vet. Unfortunately, the vet's office was closed. My groomer, Kayla, explained that she was legally unable to groom him without that information, which I completely understand. I went back to my car, searched my phone for any record, and returned to let them know I did not have it. I also explained that I had not been informed beforehand that his updated rabies information was missing from your records. At that point, another staff member chimed in from the back and very rudely stated that this information had been included in a text. The way she spoke was unprofessional and dismissive. If important information like rabies records is required, it should be clearly communicated in a separate, direct message--not hidden at the bottom of a general confirmation text. Instead of showing understanding or kindness, this employee was disrespectful and showed no sense of customer service. The entire encounter was unpleasant, and I left feeling frustrated. When I spoke with the manager, all I was told was that she would "speak to the employee." That is not enough to address the situation. This experience has completely changed my view of your company, and I will no longer be bringing my business here. It's disappointing to see a place I trusted for years show such a lack of professionalism, courtesy, and basic customer care. I will never return here to any location and I advise nobody else does either. Specifically this address is: 7601 Pineville-Matthews Rd Charlotte NC You've lost a loyal customer and left me with nothing good to share in support. As the rude lady said with a sarcastic rude tone as I left "have a good day" what a joke. If I could give zero stars, I would.

I appreciate the cashier. I think his name may have been Deshawn, for taking the time to explain…read moresome questions that I had about the differences in food and treats. He was very helpful and friendly, and I felt like he provided great customer service. All the staff is always friendly and helpful hete!

Stopped in for the self wash pet station. It was a clean area. Plenty of towels. The only thing I…read morehad issue with was getting the blow dryer to work. The staff wasn't too attentive to the area for me to ask so I just dried my pup best I could and took him home to dry. Most likely will just return here for a quick self wash when needed.

Just left this place me and my dog and will not return…read more After the rude nasty service I got from the two ladies working there I guess I wasn't the right color they just ignored me but soon as two white men walked in they greeted them and rolled out the red carpet for them and it was the skinny tall mix chic / hi yellow tall and it's always them and your own race that give you there ass too kiss but this place will never see me spending money here this makes me sick only in Charlotte

Great local pet store with a pet wash service located inside! Its $10 for one token which basically…read moregives you 10min. Plenty of time for a simple shower for your dog. They have everything to soap, rinse & flea prevention soap. All the employees are super friendly, efficient and very helpful. They also provide you with some towels. They sell a bunch of treats, foods, accessories, treats for animals. Cute little shop and will continue to come here especially for the self wash station.

Pet in the city is a fully stocked pet store! I dropped by a few weeks ago to just browse and there…read morewas a ton of natural and/or locally sourced food, treats, toys, and anything else you could need. I definitely walked away a little bit lighter but my picky foster pup loved everything that I got him so a win is a win!

I met Sara in grooming and it was immediate good vibes - she's incredibly welcoming and positive!…read moreBut it was my dog's reaction to Sara that won my heart. Sara cares, very obviously loves animals, and has that special touch! She did a great job grooming my angel, who rarely trusts anyone to grind her nails. Sara's an overall wonderful and lovely person, and I've already booked my next appointment with her!

Do not go there from grooming services. All of their groomers are not that experienced as I tried a…read morefew times. Plus customer service is very bare minimum

I am not exactly sure what happened, but this store has gone down hill since their last manager…read moreleft. All the good employees left too. They are never open when I go there. No one to help with questions. Don't get me started about online orders!!! I will be looking for another Pet Store and it is too bad because I liked this store and the people that use to work there. I guess this is what happens when a company cares more about it's profit than the customers.

It is a lovely experience! New Team is awesome, still a work in progress but super friendly!read more