Cute little doggy bakery and groomer. Came in to see if any cakes were available for my Turbo's…read morebirthday and I was so pleased to see a wall of cakes. They were packaged and grab and go style display. I picked a small cake (for pics) and a larger one for him to share with our neighbor dog. He loved both and now we have our go to for sweet treats for my Beau.

NEVER take a Goldendoodle here. We took our puppy to the SouthPark location 5 weeks ago and they…read moretold me I overbooked his appointment. They insisted that he only needed to do a partial grooming and not a full trim. I took my doodle back today and when I picked him up, he looked like a different dog. They said he was very matted and shaved him fully from head to toe. It took them 3 hours (!!) to shave him. They didn't even show me my dog before I paid (and added a 20% tip) because they knew I'd be upset. I honestly didn't even recognize my dog. No bandana, no fluff, no sign of my happy, bouncy Goldendoodle, just a scared, traumatized dog with severe razor burns and cuts. We will NEVER go here again and Rebekah should NEVER be allowed to touch a Goldendoodle or any dog. Worst grooming ever if you can even call it grooming. Rebekah even had the audacity to tell me that they recommend grooming every 6-8 weeks to avoid this from happening ... my dog saw you 5 weeks ago.

Hollywood Feed is my new go-to pet store! It's just a little further than the other pet supermarket…read moreI have been going to and the prices are better! The store is tucked away in a little shopping center with a massage place, a bakery, nail salon, and breakfast/brunch spot. The staff is super friendly and helpful. They carry the bougie brand of cat food my picky cat likes to eat and they let you return foods if your pet doesn't like it! I ordered a case of food online and picked it up and they applied a 10% rebate. Can't beat that! For all you dog people, there is a dog washing station and leashed animals are allowed in the store.

My doggie really likes these chews I bought the other day and while they're available on Amazon,…read morewhy not support a local shop since I'm already in the neighborhood. I spotted them immediately and they're on sale. Buy one, get half off the second. So I bought four for the price of three. Awesome. Great service in a very clean and well stocked shop. I'll be back! [Review 19081 overall - round number 3400 in North Carolina - 50 of 2023.]

As a semi new dog Mom I had never heard of this chain before. I lucked up on this specific location…read morewhen I was on this side of town to get a massage. I spoil my pup so I HAD to check it out!!! The store was so much bigger inside than I anticipated. There's a few aisles that go really far back and the shelves are super high. The young lady working inside was really nice and answered a few questions for me that really helped. She mentioned their other location offers an area that you can bring your dog in and wash him on your own and I thought that was really cool. Great customer service!! They had so much good stuff inside for fur babies. Of course I bought my good boy a healthy bone that he devoured. I 100% will be returning and can't wait to check out their other locations and services!!

Love this little shop!! They have cat and dog food, toys, treats, anything you would need for your…read morepet! They obviously allow dogs and the employee even had her dog behind the counter! The employee was SO helpful! They apparently have a policy where if you buy treats that your dog doesn't like, you can bring them back, switch them out for free and they would donate the ones you don't want. It's so clean and pretty inside! I will definitely be back.

I brought my son in for a grooming session today after attempting to cut his hair at home with…read moredisappointing results. As we had upcoming travel plans, I urgently needed his hair fixed. The staff accommodated me quickly, and Torie did an amazing job correcting the haircut. She was truly fantastic.

I would think 3 times before I ever took my pet here for grooming. They will mistreat your pet and…read moreso called female manager of grooming is the main problem and that quack ought to be fired because she represents the worst in petcare. My dog looked like a goat when she came out of that place and the excuse from them was that my pet didn't want them to trim her! Anywhere else I took her had no problem but that PetSmart Groomery is a joke!! To top it off she handed me a bill for $65 for itSo the next day I spoke to the store manager who refunded my money and offered me free treats to make up for the way me and my pet were treated. He said he would take care of the grooming manager too and I hope he fired her stupid azz.

Fourteen years and now in a house? Yes, time for an update…read more Four cats and a 70 pound dog go through a lot of food. Most of the time, we're buying it from Chewy who do a great job. Sometimes, they're spendier and so I am buying stuff from PetSmart. This one is closest to home and it's a good store. Organized, prices are clearly marked and there's almost always plenty of the specific food that my fur babies like. There's also usually a deal. The store is clean and bright. The staff here are kind and helpful. And you can bring your dog with you to shop. Not that I would - Phoebe is a handful outside the house! Join the rewards program and earn credits you can use on future purchases. [Review 182 of 2025 - 4089 in North Carolina - 23746 overall]

Grooming services= Negative stars. You get what you pay for. Pretty sure they allow anyone with no…read moretraining or dog knowledge whatsoever to groom. My own fault for trying to save some money this time and took my pup there for a full groom. Got very unlucky with the groomer that was available that day. First red flag-- they did not contact me to come pick my dog up for over 6 hours. If you don't have time to provide adequate service in adequate time, do not accept more appointments in the first place! When I came to pick said dog up, all groomers were standing outside on the sidewalk rippin a heater. So I had to wait for their smoke break to be over for several minutes before anyone came inside to assist. Cut was subpar-- could barely tell anything was done. Whatever, fine. I had already made up my mind that this was the last time coming here. Fast forward two days later and my dog is yelping the most high pitched scream I've ever heard her do as something brushed against her leg. When I tried to look at it more closely, she yelped more and proceeded to run away and hide in the closet. I knew something was really wrong. Vet visit next day + X-rays because the screams were so bad that I assumed something had to be broken. She had to be sedated as no one could come anywhere near her leg without her losing it. Scan showed some inflammation around joints and potential tears but could not be confirmed without more advanced equipment. Home with mild pain meds and ordered to rest. Few days later, meds seem to have kicked in enough to where dog is allowing me to more closely inspect her leg area. As I do, I'm able to feel down deeper into the fur with my fingertips. It's then that I notice bumps, scabs and lesions. Bring her back to vet next day for them to examine because I suspect that these skin irritations are actually the source of pain, NOT the inflammation or that there's potentially a ligament tear. They have to shave a big patch off her leg because the skin is infected so badly. She had a bad case of dermatitis/ hot spots that spread like wildfire. That leg area was the worst, but there were lesions and scabs all over her body. Do you know one of the main causes of this?? = Dogs becoming wet for long periods of time. As in when unskilled groomers wash a dog and leave them wet for hours without drying them which I'm betting money-- is what happened here in this long winded story!! Irresponsible. Cost me over $1k in vet bills and meds to treat this. And was obviously super painful for my dog. In summary if you're still reading lol--- DO NOT TAKE YOUR DOG TO THIS DUMP FOR GROOMING SERVICES. And no, I'm not going to name names because honestly like I said-- I think they just hire anyone. And that young woman couldn't care less nor does this store. She's probably working at dollar tree next door now (no shade I love that store). My point being, naming them is useless. And that concludes tonight's bedtime story. Sleep well, kids!

I have been a loyal customer here for years--not only purchasing food, litter, and treats for my…read morepets, but also using your grooming services for my dog. Until today, I have never had any issues. When I arrived to drop off my dog, River, for his grooming appointment, I was told I needed to provide updated rabies vaccination records, which I would have to obtain from my vet. Unfortunately, the vet's office was closed. My groomer, Kayla, explained that she was legally unable to groom him without that information, which I completely understand. I went back to my car, searched my phone for any record, and returned to let them know I did not have it. I also explained that I had not been informed beforehand that his updated rabies information was missing from your records. At that point, another staff member chimed in from the back and very rudely stated that this information had been included in a text. The way she spoke was unprofessional and dismissive. If important information like rabies records is required, it should be clearly communicated in a separate, direct message--not hidden at the bottom of a general confirmation text. Instead of showing understanding or kindness, this employee was disrespectful and showed no sense of customer service. The entire encounter was unpleasant, and I left feeling frustrated. When I spoke with the manager, all I was told was that she would "speak to the employee." That is not enough to address the situation. This experience has completely changed my view of your company, and I will no longer be bringing my business here. It's disappointing to see a place I trusted for years show such a lack of professionalism, courtesy, and basic customer care. I will never return here to any location and I advise nobody else does either. Specifically this address is: 7601 Pineville-Matthews Rd Charlotte NC You've lost a loyal customer and left me with nothing good to share in support. As the rude lady said with a sarcastic rude tone as I left "have a good day" what a joke. If I could give zero stars, I would.

My 3 year old Yorkie grandbabies went to the Pineville Mathews location for a grooming treatment…read more She developed a dry dark patch underneath her eyes, a deep cut on left ear. I noticed she kept tugging at her ear and this is where i noticed her ears were dry and with rough patches on the inside. My guess is that this location groomer used dirty tools or had my grandbaby in an infested area. I've never experienced this type of breakout and i am never returning back to this Store.

Stopped in for the self wash pet station. It was a clean area. Plenty of towels. The only thing I…read morehad issue with was getting the blow dryer to work. The staff wasn't too attentive to the area for me to ask so I just dried my pup best I could and took him home to dry. Most likely will just return here for a quick self wash when needed.

Just left this place me and my dog and will not return…read more After the rude nasty service I got from the two ladies working there I guess I wasn't the right color they just ignored me but soon as two white men walked in they greeted them and rolled out the red carpet for them and it was the skinny tall mix chic / hi yellow tall and it's always them and your own race that give you there ass too kiss but this place will never see me spending money here this makes me sick only in Charlotte

Great local pet store with a pet wash service located inside! Its $10 for one token which basically…read moregives you 10min. Plenty of time for a simple shower for your dog. They have everything to soap, rinse & flea prevention soap. All the employees are super friendly, efficient and very helpful. They also provide you with some towels. They sell a bunch of treats, foods, accessories, treats for animals. Cute little shop and will continue to come here especially for the self wash station.

Pet in the city is a fully stocked pet store! I dropped by a few weeks ago to just browse and there…read morewas a ton of natural and/or locally sourced food, treats, toys, and anything else you could need. I definitely walked away a little bit lighter but my picky foster pup loved everything that I got him so a win is a win!

Angela went above and beyond to help my son and I. She was very patient with all our questions…read moreabout the tortoises.

I am extremely disappointed with the customer service I received at this store today around 4:30…read morePM. I shop at this store regularly and spend a significant amount of money here, which makes the way I was treated today even more disappointing. As a loyal customer, I absolutely did not expect to be treated this way. I came in to return a fish that died, I tested my water at home and it was perfect so the fish came sick. The the cashier said you're supposed to bring the water separately and refused to assist us and called Natalia. Natalia then came over and also refused to help. I asked her to at least check the water I had in the cup, and she seemed upset that I even asked. She eventually came back and said she checked and it didn't pass, but the entire interaction was rude and unprofessional. She came back super quick so I know she didn't check. A water testing takes at least 5 minutes. Another employee that heard the conversation asked what was wrong. I explained exactly what happened and also explained that I live 30 minutes away and could not simply come back with the water. Her only response was "Oh." No apology. No attempt to resolve the situation. No acknowledgment that the way I was treated was unacceptable. To make matters worse, they kept my fish and I did not receive my refund as they refused. So I left without my merchandise, without my money, and feeling completely dismissed. I spend a lot of money at this store and have continued to support this business, so I expect to be treated with basic respect and professionalism. I understand that there may be policies regarding returns, but there is absolutely no excuse for being rude, dismissive, and unwilling to help a customer. I would like to be contacted by a District Manager or someone from Corporate regarding this experience. I would especially like an explanation as to why my merchandise was kept without my refund being issued and why this situation was handled so poorly. Loyal customers should not be treated this way.

I am not exactly sure what happened, but this store has gone down hill since their last manager…read moreleft. All the good employees left too. They are never open when I go there. No one to help with questions. Don't get me started about online orders!!! I will be looking for another Pet Store and it is too bad because I liked this store and the people that use to work there. I guess this is what happens when a company cares more about it's profit than the customers.

It is a lovely experience! New Team is awesome, still a work in progress but super friendly!read more