Fourteen years and now in a house? Yes, time for an update…read more Four cats and a 70 pound dog go through a lot of food. Most of the time, we're buying it from Chewy who do a great job. Sometimes, they're spendier and so I am buying stuff from PetSmart. This one is closest to home and it's a good store. Organized, prices are clearly marked and there's almost always plenty of the specific food that my fur babies like. There's also usually a deal. The store is clean and bright. The staff here are kind and helpful. And you can bring your dog with you to shop. Not that I would - Phoebe is a handful outside the house! Join the rewards program and earn credits you can use on future purchases. [Review 182 of 2025 - 4089 in North Carolina - 23746 overall]

They gave me three different excuses as to why we couldn't meet a kitten that we were interested in…read moreadopting. First they said they don't do meet and greets after 6 (not posted anywhere), then they said they don't do them on days they get trucks delivered because they're too busy, they she said the animals got there too recently and they aren't ready (only after I said the other two fake excuses were bs). Won't be going back to PetSmart.

I've kept tropical fish for decades. It's a fun and peaceful hobby that I've enjoyed since I was a…read morechild. In all these years, I've never seen a shop like C-Macs. It's a local family owned place that is really into the hobby, not just profit margins. I had a Rafael Catfish that died after 31 years. Regular big retailers would have laughed, but Cindy actually cared ordered two new ones just for me, They're in my tank now, doing fine. In addition to maybe a hundred tanks of fish, they have every medicine, filter, and gizmo you could imagine, on shelves on the walls from floor to ceiling. They're also very nice people. If I could give more stars, I would.

The customer service is amazing. Everyone is super helpful and they are knowledgeable about the…read moredifferent types of fish they sell and the environments they should be in. The prices of the fish vary but super affordable. Fresh water and Salt water fish/eels/starfish. Colorful. Cozy store.

Visited Today - Saturday - 10 May 2025 @ Noon; The Cashier was Very Friendly and Polite; -…read moreSelection in the store was poor. This is the new normal. Very few employees available to assist you - other than the very friendly Cashier. I purchased 3 - Three Beta Fish; - Make sure you are part of the Discount Club.

They have the best $2 toys for cats. People are always nice when I go in and it actually smells…read morenice in there too, not like pee and stinky. We thank you for the awesome toys!

Been here twice. The first time the store was dirty and the bags of food had bugs on them. The…read moresecond time I had an issue with a purchase to which they showed absolutely TERRIBLE customer service and the issue remained unresolved. Will not be back. STRONGLY do not recommend giving your business to this location.

We just went into this store for the first time since moving to Mount Holly, and we had an amazing…read moreexperience! Angel was such a kind, and hardworking person! He answered any questions we had, and helped us sign up to become a rewards member! Highly recommend this place and we will continue to support this business as long as we're here! Thank you again, Angel!

I appreciate the cashier. I think his name may have been Deshawn, for taking the time to explain…read moresome questions that I had about the differences in food and treats. He was very helpful and friendly, and I felt like he provided great customer service. All the staff is always friendly and helpful hete!

I have been a loyal customer here for years--not only purchasing food, litter, and treats for my…read morepets, but also using your grooming services for my dog. Until today, I have never had any issues. When I arrived to drop off my dog, River, for his grooming appointment, I was told I needed to provide updated rabies vaccination records, which I would have to obtain from my vet. Unfortunately, the vet's office was closed. My groomer, Kayla, explained that she was legally unable to groom him without that information, which I completely understand. I went back to my car, searched my phone for any record, and returned to let them know I did not have it. I also explained that I had not been informed beforehand that his updated rabies information was missing from your records. At that point, another staff member chimed in from the back and very rudely stated that this information had been included in a text. The way she spoke was unprofessional and dismissive. If important information like rabies records is required, it should be clearly communicated in a separate, direct message--not hidden at the bottom of a general confirmation text. Instead of showing understanding or kindness, this employee was disrespectful and showed no sense of customer service. The entire encounter was unpleasant, and I left feeling frustrated. When I spoke with the manager, all I was told was that she would "speak to the employee." That is not enough to address the situation. This experience has completely changed my view of your company, and I will no longer be bringing my business here. It's disappointing to see a place I trusted for years show such a lack of professionalism, courtesy, and basic customer care. I will never return here to any location and I advise nobody else does either. Specifically this address is: 7601 Pineville-Matthews Rd Charlotte NC You've lost a loyal customer and left me with nothing good to share in support. As the rude lady said with a sarcastic rude tone as I left "have a good day" what a joke. If I could give zero stars, I would.

Great local pet store with a pet wash service located inside! Its $10 for one token which basically…read moregives you 10min. Plenty of time for a simple shower for your dog. They have everything to soap, rinse & flea prevention soap. All the employees are super friendly, efficient and very helpful. They also provide you with some towels. They sell a bunch of treats, foods, accessories, treats for animals. Cute little shop and will continue to come here especially for the self wash station.

Pet in the city is a fully stocked pet store! I dropped by a few weeks ago to just browse and there…read morewas a ton of natural and/or locally sourced food, treats, toys, and anything else you could need. I definitely walked away a little bit lighter but my picky foster pup loved everything that I got him so a win is a win!

I will NEVER again take my dogs back here! They've been a couple times before, and the groomer did…read morea decent job. But, about a month ago we dropped off our two dogs for grooming...only to notice once we'd gotten home deep cuts underneath our youngest dog! He could barely move around, because he was sore for awhile! We took pictures, and I called the store, but they never returned my call. I gave two stars because our older dog was okay! I have more pics!

Had appointment for 10 am grooming and bath for my pup. Had my toddler with me and was told as I…read morewalked in that they would not be able to get my girl in bc groomer and bath person not there. A call would have been nice. I then had to take my dog home before running our other errands. Inconvenient and inconsiderate.

Went there on a Saturday... they had six employees running around. There was absolutely no order or…read morereason to how they were assisting customers. There was no sense of courtesy from any employee and I, among others, waited over and an hour and a half before leaving out of frustration. When calling out names, the employees were not even being loud, with the dogs and cats barking, its no wonder how people cannot hear their names. Its like the girls were purposely trying to not have to interact with the customers. I noticed a lady asking the employees questions and she reported that the girl was giving her an attitude. It really did seem that way. I had gotten so anxious waiting and feeling unwelcomed that I had a panic attack and left before they even called my name. Got in at 2:25 and left at 3:55. It sucks to see the employees not care about others and the animals. I was there to adopt!! I hope they work on management amd customer servive because it was horrible. Ask anyone who went there today.

They have so many just beautiful animals looking for their forever home. Take a short drive over if…read moreyou're looking to make a difference in a life that will give you so much happiness in return. They offer a variety of options to help. Foster, Staycation, vaccination clinics & training programs online. Spay & neuter clinic. Volunteer.

I had a very disappointing experience with Aqua World…read more Before making the trip, I spoke with them over the phone and clearly explained the size of the fish I was bringing -- approximately one foot each. We agreed on a trade based on that information. I then drove about two hours to the shop. When I arrived, they placed the fish in their tank and then told me they were "too big" for their system. This was confusing because I had already been very clear about their size during our phone conversation. After driving such a long distance, it was frustrating to have them change their position. The fish were slightly stressed from transport, which is normal after a two-hour drive, but they were healthy. I was told they "weren't happy with the way they looked," and no trade was offered at all. Not even a partial trade. Overall, it felt like a waste of time and gas, especially after we had already discussed and agreed on the details beforehand. I just wish they had honored their word or at least tried to work something out. Very disappointing experience.

New store. The most amazing fish. Some that I had never seen. Great owner. Definitely worth a visit.read more