Fourteen years and now in a house? Yes, time for an update…read more Four cats and a 70 pound dog go through a lot of food. Most of the time, we're buying it from Chewy who do a great job. Sometimes, they're spendier and so I am buying stuff from PetSmart. This one is closest to home and it's a good store. Organized, prices are clearly marked and there's almost always plenty of the specific food that my fur babies like. There's also usually a deal. The store is clean and bright. The staff here are kind and helpful. And you can bring your dog with you to shop. Not that I would - Phoebe is a handful outside the house! Join the rewards program and earn credits you can use on future purchases. [Review 182 of 2025 - 4089 in North Carolina - 23746 overall]

Grooming services= Negative stars. You get what you pay for. Pretty sure they allow anyone with no…read moretraining or dog knowledge whatsoever to groom. My own fault for trying to save some money this time and took my pup there for a full groom. Got very unlucky with the groomer that was available that day. First red flag-- they did not contact me to come pick my dog up for over 6 hours. If you don't have time to provide adequate service in adequate time, do not accept more appointments in the first place! When I came to pick said dog up, all groomers were standing outside on the sidewalk rippin a heater. So I had to wait for their smoke break to be over for several minutes before anyone came inside to assist. Cut was subpar-- could barely tell anything was done. Whatever, fine. I had already made up my mind that this was the last time coming here. Fast forward two days later and my dog is yelping the most high pitched scream I've ever heard her do as something brushed against her leg. When I tried to look at it more closely, she yelped more and proceeded to run away and hide in the closet. I knew something was really wrong. Vet visit next day + X-rays because the screams were so bad that I assumed something had to be broken. She had to be sedated as no one could come anywhere near her leg without her losing it. Scan showed some inflammation around joints and potential tears but could not be confirmed without more advanced equipment. Home with mild pain meds and ordered to rest. Few days later, meds seem to have kicked in enough to where dog is allowing me to more closely inspect her leg area. As I do, I'm able to feel down deeper into the fur with my fingertips. It's then that I notice bumps, scabs and lesions. Bring her back to vet next day for them to examine because I suspect that these skin irritations are actually the source of pain, NOT the inflammation or that there's potentially a ligament tear. They have to shave a big patch off her leg because the skin is infected so badly. She had a bad case of dermatitis/ hot spots that spread like wildfire. That leg area was the worst, but there were lesions and scabs all over her body. Do you know one of the main causes of this?? = Dogs becoming wet for long periods of time. As in when unskilled groomers wash a dog and leave them wet for hours without drying them which I'm betting money-- is what happened here in this long winded story!! Irresponsible. Cost me over $1k in vet bills and meds to treat this. And was obviously super painful for my dog. In summary if you're still reading lol--- DO NOT TAKE YOUR DOG TO THIS DUMP FOR GROOMING SERVICES. And no, I'm not going to name names because honestly like I said-- I think they just hire anyone. And that young woman couldn't care less nor does this store. She's probably working at dollar tree next door now (no shade I love that store). My point being, naming them is useless. And that concludes tonight's bedtime story. Sleep well, kids!

The customer service is amazing. Everyone is super helpful and they are knowledgeable about the…read moredifferent types of fish they sell and the environments they should be in. The prices of the fish vary but super affordable. Fresh water and Salt water fish/eels/starfish. Colorful. Cozy store.

Best LFS (local fish store) in the area!…read more Albeit small this store packs a big punch into its cramped quarters. They have everything to outfit a basic beginner tank to high end CO2 Aquascape, freshwater tanks and high end coral or fish only saltwater set ups! If you've got a desire for monster South American cichlids, they got you covered there as well. Not into aggressive fish?... then they have high-quality betta fish and guppies in the back. C-Macs employees are very knowledgeable about every aspect of the hobby, and are willing to answer even the simplest questions and provide the best solution for your situation. They don't push sales, but try to fit the needs of every customer. I've been in there when it's super packed and there's barely any room to move and the employees are still positive and happy to share their knowledge and help with everyone. I even asked if they were going to move to a larger location and the owner mentioned, he's been looking, but hasn't found the right one yet. If you're old enough to remember the old Fintastic fish store that was the gold standard in Charlotte. This is basically the new version and to be honest it's even better!

Great service Obviously under new manager…read moreFront desk help were excellent. The gal at Banfield was super kind Austin was very helpful with finding food for my Yorkie. Great experience overall Then when I was checking out the customer service was tremendous

I don't usually write a review but I felt like I needed to bring this attention to the higher ups…read more The girls like to stand around and talk to each other and scroll their phones instead of helping customers. You're left standing there for 20 minutes after waiting 20 minutes to flag someone down for help. When did the customer become an inconvenience and not number one priority? This team needs evaluated and trained again. Smh

Been here twice. The first time the store was dirty and the bags of food had bugs on them. The…read moresecond time I had an issue with a purchase to which they showed absolutely TERRIBLE customer service and the issue remained unresolved. Will not be back. STRONGLY do not recommend giving your business to this location.

We just went into this store for the first time since moving to Mount Holly, and we had an amazing…read moreexperience! Angel was such a kind, and hardworking person! He answered any questions we had, and helped us sign up to become a rewards member! Highly recommend this place and we will continue to support this business as long as we're here! Thank you again, Angel!

I have been a loyal customer here for years--not only purchasing food, litter, and treats for my…read morepets, but also using your grooming services for my dog. Until today, I have never had any issues. When I arrived to drop off my dog, River, for his grooming appointment, I was told I needed to provide updated rabies vaccination records, which I would have to obtain from my vet. Unfortunately, the vet's office was closed. My groomer, Kayla, explained that she was legally unable to groom him without that information, which I completely understand. I went back to my car, searched my phone for any record, and returned to let them know I did not have it. I also explained that I had not been informed beforehand that his updated rabies information was missing from your records. At that point, another staff member chimed in from the back and very rudely stated that this information had been included in a text. The way she spoke was unprofessional and dismissive. If important information like rabies records is required, it should be clearly communicated in a separate, direct message--not hidden at the bottom of a general confirmation text. Instead of showing understanding or kindness, this employee was disrespectful and showed no sense of customer service. The entire encounter was unpleasant, and I left feeling frustrated. When I spoke with the manager, all I was told was that she would "speak to the employee." That is not enough to address the situation. This experience has completely changed my view of your company, and I will no longer be bringing my business here. It's disappointing to see a place I trusted for years show such a lack of professionalism, courtesy, and basic customer care. I will never return here to any location and I advise nobody else does either. Specifically this address is: 7601 Pineville-Matthews Rd Charlotte NC You've lost a loyal customer and left me with nothing good to share in support. As the rude lady said with a sarcastic rude tone as I left "have a good day" what a joke. If I could give zero stars, I would.

My 3 year old Yorkie grandbabies went to the Pineville Mathews location for a grooming treatment…read more She developed a dry dark patch underneath her eyes, a deep cut on left ear. I noticed she kept tugging at her ear and this is where i noticed her ears were dry and with rough patches on the inside. My guess is that this location groomer used dirty tools or had my grandbaby in an infested area. I've never experienced this type of breakout and i am never returning back to this Store.

Great local pet store with a pet wash service located inside! Its $10 for one token which basically…read moregives you 10min. Plenty of time for a simple shower for your dog. They have everything to soap, rinse & flea prevention soap. All the employees are super friendly, efficient and very helpful. They also provide you with some towels. They sell a bunch of treats, foods, accessories, treats for animals. Cute little shop and will continue to come here especially for the self wash station.

Pet in the city is a fully stocked pet store! I dropped by a few weeks ago to just browse and there…read morewas a ton of natural and/or locally sourced food, treats, toys, and anything else you could need. I definitely walked away a little bit lighter but my picky foster pup loved everything that I got him so a win is a win!

I will NEVER again take my dogs back here! They've been a couple times before, and the groomer did…read morea decent job. But, about a month ago we dropped off our two dogs for grooming...only to notice once we'd gotten home deep cuts underneath our youngest dog! He could barely move around, because he was sore for awhile! We took pictures, and I called the store, but they never returned my call. I gave two stars because our older dog was okay! I have more pics!

Had appointment for 10 am grooming and bath for my pup. Had my toddler with me and was told as I…read morewalked in that they would not be able to get my girl in bc groomer and bath person not there. A call would have been nice. I then had to take my dog home before running our other errands. Inconvenient and inconsiderate.

Went there on a Saturday... they had six employees running around. There was absolutely no order or…read morereason to how they were assisting customers. There was no sense of courtesy from any employee and I, among others, waited over and an hour and a half before leaving out of frustration. When calling out names, the employees were not even being loud, with the dogs and cats barking, its no wonder how people cannot hear their names. Its like the girls were purposely trying to not have to interact with the customers. I noticed a lady asking the employees questions and she reported that the girl was giving her an attitude. It really did seem that way. I had gotten so anxious waiting and feeling unwelcomed that I had a panic attack and left before they even called my name. Got in at 2:25 and left at 3:55. It sucks to see the employees not care about others and the animals. I was there to adopt!! I hope they work on management amd customer servive because it was horrible. Ask anyone who went there today.

They have so many just beautiful animals looking for their forever home. Take a short drive over if…read moreyou're looking to make a difference in a life that will give you so much happiness in return. They offer a variety of options to help. Foster, Staycation, vaccination clinics & training programs online. Spay & neuter clinic. Volunteer.

This place is new, as far as live stock and prices there's no where that beats this place in…read moreCharlotte you not gonna get everything you need here but this is the place to go for the rare species of fish for true aquarists hobbiest at the best prices compared to anywhere without the shipping cost and not know what your gonna get while ordering fish online. Tell the guy what your looking for if he don't have it. He will get it. Everywhere else they over priced the fish and majority are juveniles at prices of adult fish. Here you can get really good sized show fish in addition to your display tanks. Glad to see a place that focuses more so on fish selection than just trying to sell your a bunch of marked up products you can buy on Amazon. As a serious aquarist I highly recommend this place

I had a very disappointing experience with Aqua World…read more Before making the trip, I spoke with them over the phone and clearly explained the size of the fish I was bringing -- approximately one foot each. We agreed on a trade based on that information. I then drove about two hours to the shop. When I arrived, they placed the fish in their tank and then told me they were "too big" for their system. This was confusing because I had already been very clear about their size during our phone conversation. After driving such a long distance, it was frustrating to have them change their position. The fish were slightly stressed from transport, which is normal after a two-hour drive, but they were healthy. I was told they "weren't happy with the way they looked," and no trade was offered at all. Not even a partial trade. Overall, it felt like a waste of time and gas, especially after we had already discussed and agreed on the details beforehand. I just wish they had honored their word or at least tried to work something out. Very disappointing experience.