I found this location due to a recommendation from Monroe Road Animal Hospital for A dog's best friend. We had been customers of Grateful Pet's at their Monroe Rd Elizabeth location (review posted for Elizabeth location with details of extremely poor service) and the last thing I wanted to do was use Grateful Pets again after our experiences at their other location. I had originally called this location thinking it was a dog's best friend and was shocked to learn that Grateful Pets had bought out the location and it was under new management. I explained to him that I was not happy with Grateful Pets and explained our last two visits and what had happened at their Elizabeth location. The manager was very apologetic and assured me that the staff they had at this location did not work at the Elizabeth location and vice versa. I made the decision to give this location a shot as the staff members were supposedly not associated with the other location. Upon arrival, I was speaking with the manager, who recognized my dogs immediately, upon arrival and we discussed the overbooking tendencies and poor service of the other location and the poor service both of my pups had received. This location has the grooming section divided from the front desk with a wooden wall to waist level and upper screen so that you can see into the grooming area. One of the groomers (Holly) overheard the experiences we had at the Elizabeth location and came out to greet us stating she was the one who had groomed one of my dogs and had spoken with me personally at our last grooming service assuring me both dogs would be taken care of. I explained to her that I was displeased with her service at our last visit and stated I did not think staff members were shared between both locations since I was assured on the phone that was not their practice. This was strike one for this location as I was lied to on the phone about their staff members. I explained in detail what I expected out of this grooming experience and stated I did not want the same issues that I have had the past two visits. Holly assured me that she would go above and beyond and apologized for our last visit. I received a call about 4 hours later that both dogs were ready to be picked up. I arrived to the location and before even going into the facility I could hear my youngest husky frantically screaming/yelping, which alarmed me.... I walked into the facility and the manager made a joke that my dog must have seen my car and knew it was me and was ready to go home. First of there is no way possible he could have seen my car since there was a wooden wall and secondly I had a rental car at this time that my dog would not have recognized as "my car". Both dogs appeared clean, trimmed, and were only slightly damp but they did not strongly smell of clean shampoo and were without bandana's. Both of my pups jetted for the door and especially my youngest, who I heard yelping previously, ran to the car and cowered down in the backseat - extremely unusual behavior for him. At this point I had no idea what had happened but obviously something had went wrong. I was assured that both dogs were great during their visit and they couldn't wait to see them again. We got home and I noticed my youngest rubbing his eye constantly......that is when I noticed his ENTIRE eye was BLOODY. They had cut his eye somehow and now my huskies eye was swollen and bloody. I immediately called the facility to ask if something had happened but no one answered. It took a week and a half for my poor pups eye to heal. Again this proves that Grateful Pets is a horrible grooming facility despite location. We will be going to a new groomer that is no way associated with this business. I do not recommend anyone using any of their locations. read more