I was a loyal customer of The Social Pet for approximately 2 1/2 years, primarily at the Pineville location, where I generally had a positive experience. During the last six months, I used the Charlotte location after changing jobs. The care my dog received was generally good; however, my final customer-service experience was disappointing. After rehoming my dog and no longer owning a pet, I contacted The Social Pet regarding the remaining rewards balance on my account. Instead of addressing my specific circumstances, I received a generic explanation of how rewards points can be redeemed for future pet services, which obviously did not apply to my situation. After being a long-term customer and spending a significant amount of money on daycare, boarding, packages, and other services, I expected a more thoughtful and individualized response. My concern is not simply the monetary value of the remaining points; it is how a loyal customer was treated at the end of a 2 1/2-year relationship with the business. Customer service matters just as much at the end of a relationship as it does when a customer is actively spending money. read more

My pup loves this place and I feel so good leaving him there when I'm out of town! I get all the photos and report cards and I know he's having the time of his life. read more

We have been taking our dog to Social Pet Hotel in Pineville since 2015. Our first dog loved everyone there and would drag us to the entrance. Our second dog does the same thing. She has so much fun there. I love the photos and report cards they send. read more

I love Social Pet in Pineville. I have a special-needs dog, and they were the only daycare / boarding facility in the area that would take him because of his issues. I'm lucky to have them. All the staff are incredibly friendly, and Casey is a fantastic trainer. read more

I should have checked these reviews before I took my dog for her free orientation. I was checking the webcams quite often and NEVER saw my dog in any of them. Indeed, I rarely saw ANY dogs in the webcams..........WHAT????? I got a pretty mealy-mouth reply when I asked about it. My dog also bolted for a grassy place to pee when I picked her up, which suggests to me that she was in a crate, where she would never pee. Someone recommended this place to me, and maybe they have had a good experience; I will NOT be going back. Addendum: I'm from Charlotte, by the way, not San Francisco. To their credit, the managers called me the next day. While they were courteous and attentive to my feedback, I never got an explanation about why I never see the kinds of dogs playing in their webcams that I see on the website. If I were leaving my dog there all day, I can see why putting her in a kennel for some time would be useful. However, from the barking din I heard in the kennel area, it would hardly be restful for our dog. Perhaps this just isn't a good fit for us. read more

Walked in after being unhappy with another Doggie Daycare place. They welcomed me in and answered all my questions. They completed an online profile for me and scheduled an evaluation. I really appreciated their positive attitude and helpfulness. read more

My dachshunds LOVE Social Pet Hotel. I travel often and love knowing they are always in great hands. The facility is extremely clean ,efficiently run with great staff! The environment is very friendly and lots love is given to my boys. read more

The biggest scam I've ever encountered. WATCH THE WEBCAMS! Watch to see how long your dog is actually playing. This place (as I thought) stood out from other places and charge DOUBLE than most places because of the promise of agility, puzzles and games and special one on one time- a stress free environment (as they told me. ) The first problem was finding out after a day of my golden retriever puppy attending - (found out through friends) you have to specifically request these "enrichment" features (even though you're already paying for it.) Secondly, after asking again about my dog participating in these features - they told me "oh, well, leo just wasn't interested so we haven't been having him participate because hed rather play" Which is literally why I was paying extra for him to go here... The WORST part is that I started to watch the cameras on the webcam open at my desk all day- NOBODY is outside playing? So if my dog likes to play so much and you're catering towards his personal needs... why isn't he playing? I was told that there just wasn't enough staff trained to have all the dogs playing in different times because they go out in little groups at a time. You will notice that there are always empty play rooms even if the dogs are outside playing in their time slots. All day... maybe once in the morning for a half hour I saw my dog play and once in the afternoon for a half hour. I asked about this, and they gave me multiple excuses. the only other room he could have been in is the kennels... When I confronted them about this , Then I was told in the heat they don't usually leave dogs out to play (if you told me it was too hot for him to play all day and waste my money , I would have kept him home.) So I did a little experiment. I put him in the grey suite ( a room where they have cameras on your dogs) I watched my dog sit in this room ALONE FOR SIX AND A HALF HOURS. I took videos and photos of my dog changing sleeping positions all day. this was a daycare perk , not even boarding. My dog was trapped inside this tiny room ALL DAY that looked like a jail when I'm paying nearly 50$ for him at daycare. Not until I called (four times!!! until they picked up and demanded he go outside and play outside for the rest of the day did I watch someone take him out of that room to go play ) Another ironic part- they take pictures for their report cards right? So your dog looks so happy and energetic playing all day... I watched the group of girls in the 30 min my dog was actually outside interact with each other on the cameras, then quickly take pics holding the dogs and acting like they're having so much fun, then put them all right back in their crates! I was ALSO told he was sleeping so much because they are mimicking home life... (that's funny, I can do that for free if I left him at home all day with 0 human or other animal contact) My dog is VERY playful VERY full of energy he is a 5 month old puppy and plays in our dog park everyday about 4 times a day or more and loves to interact with other dogs. On top of that, I only had him go here for three days and all three times he SPRINTED to go outside when I picked him up because he had been neglected to go outside to use the bathroom. When I told him this, they said "oh well maybe he prioritized playing over peeing" My dog is potty trained and has NEVER had this problem especially when he is out playing all day with me in the same sort of setting, he will not have to pee that bad and poop unless confined for more than 5-6 hours which is exactly what I proved they were doing with him. He was full of energy and acted like he needed to sprint and run around as soon as he got home. After complaining multiple times and also hearing stories from other friends and families in the dog park that I frequently attend, I demanded a refund. It has been about 5 days and I have still not received the refund. do NOT enroll your dog in this place. Most unprofessional place I've ever been. I have never been so frustrated and appalled by any business before. read more

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Social Pet is great. It is a higher end more "boutique" type daycare facility. The actual facility is very up to date and well kept. Probably one of the cleanest and nicest I have seen and I have seen over 50 daycares between Chicago, Cincinnati and Charlotte. It always smells so good when you walk in. The staff is very very friendly. I don't know about other people but when I leave my child (dog) somewhere I want to get the warm and fuzzies from the staff. That they are nice and friendly and love dogs. The staff always is so friendly and nice. The play time there is paly for an amount of time and then rest. If you want a high volume daycare where they just play all day this isn't it. Nothing wrong with either one they are just different. My son Bobbi does well in both type. Sometimes he just needs to play all day with a bunch of dogs and other times he needs to play and some rest as he gets overstimulated. Either way I feel when he gets home from social pet he is tired so I know he gets good play time. I also like they have suites and other type of accommodations for your dog when they are resting. My son Bobbi has never been kenneled and a lot of daycares only provide kennels. I like that when he is eating or resting he is in more of a room. The best part is they have cameras. A lot of daycares don't. I am a stalker mo so I need this. If you are looking for a premium daycare, friendly staff, monitored play and rests where you can always watch your dog and a beautiful facility this is the daycare for you. The price is worth it to me. read more

This place is Horrible. I've tried twice to take our dog here. I should've known after the first time, that the second was not warranted. Our dog was never seen outside on their cameras either time . When i questioned why I never saw him on camera, the girl up front stated that he played outside by himself on and off. If he was out, great, but I don't take my dog to daycare, away from his 3 other fur siblings, to play alone. Let alone pay $40 for it. As I was in the lobby waiting for them to bring him up , all of the dogs (all of a total of 2 I should state) that actually got let out at that time were also just alone in their "play yards." There are multiple play areas. Why are only two of them utilized with only ONE dog total in each? To top it off, the girl at the front proceeded to tell me that maybe i should just continue taking him to club fetch (which i absolutely will) instead then and proceeded to say "have a good day," "bye," "have a good weekend," back to back as to taunt me walking out. Will NEVER be back and to all that want to try it, don't. Go to Club Fetch in Southend. They are amazing!!! read more

We LOVE Social Pet! They are fantastic with our young pup. We love the report cards we receive and the staff goes above and beyond to ensure our dog feels taken care of each visit. We use Social Pet for both daycare and boarding and can't recommend them enough to our friends. Your dog will love it here! read more

Social Pet - Pet Groomers Near Me - Charlotte, North Carolina

I've been taking my dog Amos to Social Pet for years now. He absolutely loves it and the staff is incredible. We turn down the street and his little tail starts wagging nonstop. I couldn't recommend Social Pet more. read more

Social Pet - Loving his furry and human friends - Pet Groomers Near Me - Charlotte, North Carolina

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We absolutely love Social Pet on Monroe road! The staff is absolutely amazing and our dog, Hattie B loves going to day care! What I love about Social Pet is they do a trial run to figure out what your dog needs in terms of socialization. That was a huge indicator for us in picking a day care spot because our dog does not do well in large groups. She has a specialized enrichment package where she gets extra attention and plays with 3-4 dogs total. The staff is super friendly and at the end of every day, you get a customized report card with photos and a small description of how your dogs day was! Truly amazing!!! Thank you Social Pet! read more

Social Pet - Pet Groomers Near Me - Charlotte, North Carolina

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After getting my dog in 2018, I had to find a place to bring him when we were going on vacation. I was very picky about where I was going to leave my brand new puppy, but when I stumbled upon Social Pet I was very eager to learn more about their services based on reviews I found online. They do a trial day to see and observe your dogs behavior and personality to make sure that he or she is not aggressive and will get along with the other dogs. It's a great way to see if Social Pet is a good fit for your dog and vise versa. After that first day, I knew that Social Pet was the place for Theo to go for daycare, boarding, and grooming services. He has gone back MANY times, and I don't have any complaints! The staff is friendly, they greet me and Theo every single time I come in with open arms and happy faces! I can definitely tell that they take great care of Theo when he's there. Every staff member takes time to understand the different personalities and needs of every dog. My dog has a special diet, therefore I send him with special food. The staff is understanding and patient of this and make sure that my dog gets what he needs every time he stays with them. It's the only place that I trust to leave my dog when I go away or when I'm out of town, or if I just need a day for him to run around, play, and get some energy out. I also love the grooming services they offer! The grooming staff is awesome with Theo and he looks so handsome every time I pick him up. The best part about Social Pet is that there are cameras so that you can watch your dogs play if you are nervous to leave them, and they send daily pictures of your dog whether he is there for boarding or just daycare. You can tell this isn't just a place to leave your dogs; it's a place where your pets will be cared for, played with, and loved. I can't recommend it enough! read more

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Social Pet is a great facility for daycare/boarding for my pup. When first looking for where to board him, we tried a few places around and he did not seem to like any of them except for Social Pet! Since then, he has been boarded there multiple times and they always send daily pictures of him thriving and having a great time with the staff and other dogs. They have cameras for you to check in on your pup during playtime and the staff is always very friendly with me and my pup. Can't recommend them enough! read more

We always love to bring our dog Rory here when we go out of town! We know he's well taken care of and gets tons of play time with his friends! The employees there are always very friendly and you can tell they enjoy their jobs. We also love that they have outdoor cameras so we can check in on our little guy and see him playing. They also send you daily photos with the cutest captions :) Highly recommend social pet! read more

I still haven't been contacted by management. No apology or explanation has been given. I have not sent my pet back here and I've steered all of my friends away from here. read more

This place is a joke. I watched the other day all day and even called to inquire as to why my dogs weren't out playing, and my dogs were never on the webcams. I think they were in crates all day. I want my dogs to come home from daycare exhausted. Don't send your dogs to this place. So disappointing! read more

I was first recommended Social Pet Charlotte by my dog trainer when I was looking for an occasional doggy daycare. What instead I found was a true home away from home for my dog. I have taken advantage of nearly everything that social pet has to offer -- from daycare to enrichment to grooming and boarding, i wish I could give them 5 stars over and over again. In each of those areas they have exceeded my expectations. The entire staff is so kind and loving and I cannot imagine leaving my dog with anyone else. To any dog owner looking to leave their dog in the best possible hands, Social Pet Charlotte is the place for you! read more

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We have a rescue Lab that has had trauma. Social Pets has helped her over come her fears.

This is the only place I will trust with my angels! I've tried a few other boarding/daycare facilities in Charlotte and no one else holds a candle to Social Pet. Every day your dogs are there (whether it be for daycare or boarding) you get photos sent to you. There are also cameras if you're missing your babies and want to see what they're up to! The staff are all so nice and seem to genuinely care about my pups. My dogs won't ever go anywhere else! read more

Social Pet - Pet Groomers Near Me - Charlotte, North Carolina

I really wanted to like this place. New to the area. I tried it twice and the second time I just went and picked my dog up mid-morning and said forget it. Both times, they claimed he was in some enrichment program for the day. The amusing part is you can actually go into the live web cams and see where they dogs are and both times, my dog was alone starring out wondering why he was there and where playmates might be. Nonsense. He can sit by himself at home and it doesn't cost $42. The other part that was most bizarre is they do not answer their phone!! It's totally unacceptable. If you are going to run a business, have a receptionist for heaven's sake. Moving on to somewhere new. I'm sorry to say this, but go elsewhere. read more

Social Pet is THE ABSOLUTELY BEST. The wonderful staff greet you and your doggie by name, they go over and beyond to accommodate my Goldendoodle. He gets so excited to go play with all his friends. They have several different groups plus they PLAY all day with just a little down time for rest. They also have cameras so you can check on your fur babies. The Groomer is absolutely fantastic as well!! Very clean, great social environment and the ONLY place I trust. It is Charlie's second Home read more