I had a very disappointing experience with Aqua World…read more Before making the trip, I spoke with them over the phone and clearly explained the size of the fish I was bringing -- approximately one foot each. We agreed on a trade based on that information. I then drove about two hours to the shop. When I arrived, they placed the fish in their tank and then told me they were "too big" for their system. This was confusing because I had already been very clear about their size during our phone conversation. After driving such a long distance, it was frustrating to have them change their position. The fish were slightly stressed from transport, which is normal after a two-hour drive, but they were healthy. I was told they "weren't happy with the way they looked," and no trade was offered at all. Not even a partial trade. Overall, it felt like a waste of time and gas, especially after we had already discussed and agreed on the details beforehand. I just wish they had honored their word or at least tried to work something out. Very disappointing experience.

New store. The most amazing fish. Some that I had never seen. Great owner. Definitely worth a visit.read more

I've been working on building an orchid terrarium and renovate my beta tank so I took a trip to…read moreAquatica to see what additions I could find. They have some awesome fish and coral you can purchase. The store is very inviting and the staff is friendly and helpful. I didn't explore the whole store but I did find what I needed. The prices were reasonable. I got some river rocks and wood to jazz up the tank and support the orchids in my terrarium. These items were priced by weight and the employees had to weigh them and calculate the price up front at the register. I spent about $20 on everything I got. If I continue my aquarium journey I will definitely be back to make more purchases. Aquatica 800 Clanton Rd Charlotte, NC 28217 May 21, 2021 11:45am (Review 505 overall, 49 of 2021)

The place is very nice and has a good selection of freshwater fish, saltwater fish, coral,…read morefreshwater plants, and equipment. I was in the store for about 15 minutes and had staff come up to me around 5 times to ask if I needed help (a bit excessive.. it made me feel very uncomfortable). The prices were a bit on the high side.

This store has aquarium supplies as well as saltwater and freshwater fish and plants. They offer…read moremany things you could not find at most other fish stores or general pet stores. They offer water tests and give helpful feedback about what you could do to achieve the appropriate water parameters suitable for your tank. They also have reverse osmosis water, which we have not found anywhere else! The owner is super nice and very knowledgeable and helpful. My boyfriend loves getting all of his aquarium supplies and new fish from this great quality store. Even though we don't live nearby, we make the drive because it is worth it!

Super helpful for this first time fish owner. Always willing to listen before giving advice.read more

I became acquainted with Hollywood Feed when I moved to Belmont, NC. They provide top quality…read morefoods and also DELIVER if at all possible! I LOVE that I ordered my dog's food online and it was at my front door in an hour and 15 mins!! Now THAT'S amazing service!! Tammy Cannon

This store has the best customer service I've ever experienced at a pet store. The staff is…read moreextremely knowledgeable and helpful. The amount of inventory is great! They have healthy options for ALL your pets a lot of name brand products on hand. You can bring in your dog for grooming. Come see for yourself.

Good fish store in Gastonia. It's not as it was a few years ago since the original owner passed…read moreaway but still a solid choice for your aquarium needs over any box store. This has been an established part of the area for decades and has been a great resource for the fish keeping community.

I bought several fish and snails from them. They're awesome . They're the only place I shop for my…read moreaquarium needs.

Visited Today - Saturday - 10 May 2025 @ Noon; The Cashier was Very Friendly and Polite; -…read moreSelection in the store was poor. This is the new normal. Very few employees available to assist you - other than the very friendly Cashier. I purchased 3 - Three Beta Fish; - Make sure you are part of the Discount Club.

They have the best $2 toys for cats. People are always nice when I go in and it actually smells…read morenice in there too, not like pee and stinky. We thank you for the awesome toys!

I have been a loyal customer here for years--not only purchasing food, litter, and treats for my…read morepets, but also using your grooming services for my dog. Until today, I have never had any issues. When I arrived to drop off my dog, River, for his grooming appointment, I was told I needed to provide updated rabies vaccination records, which I would have to obtain from my vet. Unfortunately, the vet's office was closed. My groomer, Kayla, explained that she was legally unable to groom him without that information, which I completely understand. I went back to my car, searched my phone for any record, and returned to let them know I did not have it. I also explained that I had not been informed beforehand that his updated rabies information was missing from your records. At that point, another staff member chimed in from the back and very rudely stated that this information had been included in a text. The way she spoke was unprofessional and dismissive. If important information like rabies records is required, it should be clearly communicated in a separate, direct message--not hidden at the bottom of a general confirmation text. Instead of showing understanding or kindness, this employee was disrespectful and showed no sense of customer service. The entire encounter was unpleasant, and I left feeling frustrated. When I spoke with the manager, all I was told was that she would "speak to the employee." That is not enough to address the situation. This experience has completely changed my view of your company, and I will no longer be bringing my business here. It's disappointing to see a place I trusted for years show such a lack of professionalism, courtesy, and basic customer care. I will never return here to any location and I advise nobody else does either. Specifically this address is: 7601 Pineville-Matthews Rd Charlotte NC You've lost a loyal customer and left me with nothing good to share in support. As the rude lady said with a sarcastic rude tone as I left "have a good day" what a joke. If I could give zero stars, I would.

I appreciate the cashier. I think his name may have been Deshawn, for taking the time to explain…read moresome questions that I had about the differences in food and treats. He was very helpful and friendly, and I felt like he provided great customer service. All the staff is always friendly and helpful hete!

Stopped in for the self wash pet station. It was a clean area. Plenty of towels. The only thing I…read morehad issue with was getting the blow dryer to work. The staff wasn't too attentive to the area for me to ask so I just dried my pup best I could and took him home to dry. Most likely will just return here for a quick self wash when needed.

Just left this place me and my dog and will not return…read more After the rude nasty service I got from the two ladies working there I guess I wasn't the right color they just ignored me but soon as two white men walked in they greeted them and rolled out the red carpet for them and it was the skinny tall mix chic / hi yellow tall and it's always them and your own race that give you there ass too kiss but this place will never see me spending money here this makes me sick only in Charlotte

C-Mac's is the best aquarium fish store in the area. They have a passion for what they do that…read moreoutshines any box store you've been too. Come in and just look at the amazing fish and aquatic specimens they have here. It's amazing what can be kept in your home or office. The owner Chris and his employees are great to talk to and will help you figure out the best fish for your situation. No it's not cheap but this isn't the point this is to provide the best service and living environment for your pet. The store is great and you'll have a hard time leaving without taking home a new pet friend.

From the owner: 30 Plus Year Hobbyist That Has Lots Of Experience To Share With The Fish Community.. Come See Us In…read moreGastonia!!

These folk are proud to be the sellers of diseased fish! I purchased a tank from them with 10…read morefish.. within a month most of the fish were dead... told the owner .. he said they can't "control life". Overcharged for the cost of 1 hour tank cleaning at $180 and tank was dirty the next week. This is the place to go to throw money away and purchase dead fish!!

From the owner: Fintastic started in 1992 as the Carolina's first full service aquatic retail and aquarium…read moremaintenance dealer with the largest and highest quality freshwater and saltwater species serving the Charlotte metro area. In 2015, our sole focus turned to designing and installing aquariums on a national and local level and providing the Charlotte Metro area with aquarium and pond service. We specialize in installing and/or servicing aquariums up to 10,000 gallons and ponds of unlimited size. Museum quality turtle habitats are a secondary focus as well. Contact us to begin your dream aquarium, pond or turtle habitat journey.