Stopped in for the self wash pet station. It was a clean area. Plenty of towels. The only thing I…read morehad issue with was getting the blow dryer to work. The staff wasn't too attentive to the area for me to ask so I just dried my pup best I could and took him home to dry. Most likely will just return here for a quick self wash when needed.

Just left this place me and my dog and will not return…read more After the rude nasty service I got from the two ladies working there I guess I wasn't the right color they just ignored me but soon as two white men walked in they greeted them and rolled out the red carpet for them and it was the skinny tall mix chic / hi yellow tall and it's always them and your own race that give you there ass too kiss but this place will never see me spending money here this makes me sick only in Charlotte

Reviewing only the store, not grooming, which we haven't used: Smaller than the pet superstores, it…read morestill managed to have a surprisingly large array of cat food and toys, which tend to play second fiddle to dog supplies in similar mid-size shops. We picked up some fun toys I haven't seen endlessly elsewhere, including a nifty rubbery crawfish throw toy that I think will blow our kitty's mind. Also appreciated, staffers greeted us and paused their friendly chit-chat, unprompted, to ask if we needed help.

Always very nice, the prices and convenient. Can always find what I need for my dogs and cat.read more

My husband & I purchased a "baby" peach face lovebird. His coloring is beautiful, and he is so…read moreactive & friendly. This store was clean, and the employees were friendly, helpful and caring. Such a positive environment for the animals. Very impressed with this store. Phil & Dee Dee Smith Granite Falls, NC

Very rude And unconsiderate staff no joke …read more Lost my dog in here one time a person nextdoor let me know someone from the shop picked her up and i walk in there and they continued to refuse to know anything about it until the witness came and confirmed what he saw . Like seriously? All the owner said was " next time i wont promise she will be here i woll call the pound " Yeah OKAY lady . Terrible place in general stinks like cat litter .

The customer service is amazing. Everyone is super helpful and they are knowledgeable about the…read moredifferent types of fish they sell and the environments they should be in. The prices of the fish vary but super affordable. Fresh water and Salt water fish/eels/starfish. Colorful. Cozy store.

Best LFS (local fish store) in the area!…read more Albeit small this store packs a big punch into its cramped quarters. They have everything to outfit a basic beginner tank to high end CO2 Aquascape, freshwater tanks and high end coral or fish only saltwater set ups! If you've got a desire for monster South American cichlids, they got you covered there as well. Not into aggressive fish?... then they have high-quality betta fish and guppies in the back. C-Macs employees are very knowledgeable about every aspect of the hobby, and are willing to answer even the simplest questions and provide the best solution for your situation. They don't push sales, but try to fit the needs of every customer. I've been in there when it's super packed and there's barely any room to move and the employees are still positive and happy to share their knowledge and help with everyone. I even asked if they were going to move to a larger location and the owner mentioned, he's been looking, but hasn't found the right one yet. If you're old enough to remember the old Fintastic fish store that was the gold standard in Charlotte. This is basically the new version and to be honest it's even better!

Great local pet store with a pet wash service located inside! Its $10 for one token which basically…read moregives you 10min. Plenty of time for a simple shower for your dog. They have everything to soap, rinse & flea prevention soap. All the employees are super friendly, efficient and very helpful. They also provide you with some towels. They sell a bunch of treats, foods, accessories, treats for animals. Cute little shop and will continue to come here especially for the self wash station.

Pet in the city is a fully stocked pet store! I dropped by a few weeks ago to just browse and there…read morewas a ton of natural and/or locally sourced food, treats, toys, and anything else you could need. I definitely walked away a little bit lighter but my picky foster pup loved everything that I got him so a win is a win!

I can't say enough about the groomer's at Petco Charlotte! My Moyen Poodle puppy is going through…read morehis "fear stage" right now & scared of everyone & everything! When we got to Petco, I was worried. But then, there is Mrs Jessica! She is his groomer & the manager at this location. He was whimpering & like a kid, reaching up for love. Mrs Jessica reached right down to him and picked him up; and he's no Toy Poodle lol. She always does a great job but since it's his birthday, I feel he got an extra special big boy cut! I will also share that, under her leadership & team focus, I've noticed the same level of caring from all the staff. Now parking!!! Whew! It's a parking deck so that's a pain HOWEVER, it's a Target on the 3rd floor, some great shopping in walking distance and a Frutta Bowl right across the way! So you can make an appointment for you dog, fool around for a few hours then pick up your fur baby & go home; 1 RT Trip PERFECT! I recommend this location and drive 20 miles to go myself

If you have a grooming appointment scheduled with Maria Saldana at Petco, I encourage you to…read moreexercise caution based on my personal experience. I had a grooming appointment scheduled for 4:30p. Due to heavy rush-hour traffic from the Steel Creek area, I realized I would be about 10 minutes late. While that was my responsibility, I called Petco ahead of time to let them know I expected to arrive around 4:40p and asked if my dog could still be seen. Maria told me she had sent a text at 3:11p asking if I could come at 4:00p instead because the store closes at 6:00p and grooming normally takes about two hours. I explained that a phone call and voicemail would have been much more appropriate for a time-sensitive appointment. Her response was simply, "Oh well, I tried to reach out." I then asked why Petco's website allows customers to book a 4:30p grooming appointment if a full groom takes two hours. Maria stated I could still arrive by 4:40p, but not any later. Because of her attitude, I asked to speak with a manager. Isaac confirmed the salon closes at 6:00p, acknowledged there is no disclaimer during online booking regarding appointment length or late arrivals, and agreed that if I arrived by 4:40p, my dog could still be groomed. He was courteous and even provided me with Petco Customer Service's number so I could report my concerns. I drove to the store as quickly as possible and arrived within the agreed timeframe. After I entered, another Petco associate (not a groomer) spent time greeting my dog, playing with him, and giving him a treat while Maria remained away from the front. When she finally came over, wearing AirPods, she refused to groom my dog because it was now just after 4:40p. I explained that had she checked us in promptly instead of delaying, we would have been checked in before the cutoff. She dismissed my concerns. I a manager. While waiting, Maria repeatedly talked over me despite my asking her several times to stop until management arrived. She then stated, "Regardless, I am not servicing him." Because of how confrontational she became, in disbelief I wanted to record the interaction. The moment she saw my phone, she immediately ran to the back and never returned. When Isaac came, I explained the interaction & filed an updated complaint with Petco Customer Service. During that time, staff told me Maria has a reputation for having a poor attitude and that she had been in the back, not actively grooming another dog. I was also told my dog's appointment likely could have been completed during the amount of time spent arguing and processing complaints.. I was there for over 40 minutes At that point, I no longer trusted her to care for my dog. Trust is everything when someone is working with your pet behind closed doors using sharp grooming tools. I completely understand employees wanting to leave on time. However, if Petco closes at 6:00p and grooming takes approximately two hours, 4:30p appointments should not be available for booking. If there is a strict late-arrival policy or grace period, it should be clearly disclosed during the scheduling process. This was my first experience using Petco Grooming, and unfortunately, it will also be my last. Isaac handled the situation professionally, but my interaction with Maria was one of the most unprofessional customer service experiences I've had. I hope Petco addresses its scheduling system, the professionalism expected from employees representing the company, and disciplinary action for Maria Saldana. Google doesn't allow you to put zero stars. However, thank you to Isaac, Dime, and Britany who showed genuine concern, love, and care to my pup Bruno! They are the ONLY reason I'd consider returning, Maria is NEVER to be around my dog.

Great customer service everyone there is super friendly and nice they have a good variety products…read morebut they're a little bit on the expensive side that I would 100% recommend Hollywood Feed

My first time visiting and I must say this location has EVERYTHING! From bedding, to food, to…read moresnacks, grooming essentials and toys. I also enjoyed the pet wash stations and the selection of treats. This location is convenient for anyone living in the area and those visiting with pets. I definitely will be coming back to visit with the boys.

I have been a loyal customer here for years--not only purchasing food, litter, and treats for my…read morepets, but also using your grooming services for my dog. Until today, I have never had any issues. When I arrived to drop off my dog, River, for his grooming appointment, I was told I needed to provide updated rabies vaccination records, which I would have to obtain from my vet. Unfortunately, the vet's office was closed. My groomer, Kayla, explained that she was legally unable to groom him without that information, which I completely understand. I went back to my car, searched my phone for any record, and returned to let them know I did not have it. I also explained that I had not been informed beforehand that his updated rabies information was missing from your records. At that point, another staff member chimed in from the back and very rudely stated that this information had been included in a text. The way she spoke was unprofessional and dismissive. If important information like rabies records is required, it should be clearly communicated in a separate, direct message--not hidden at the bottom of a general confirmation text. Instead of showing understanding or kindness, this employee was disrespectful and showed no sense of customer service. The entire encounter was unpleasant, and I left feeling frustrated. When I spoke with the manager, all I was told was that she would "speak to the employee." That is not enough to address the situation. This experience has completely changed my view of your company, and I will no longer be bringing my business here. It's disappointing to see a place I trusted for years show such a lack of professionalism, courtesy, and basic customer care. I will never return here to any location and I advise nobody else does either. Specifically this address is: 7601 Pineville-Matthews Rd Charlotte NC You've lost a loyal customer and left me with nothing good to share in support. As the rude lady said with a sarcastic rude tone as I left "have a good day" what a joke. If I could give zero stars, I would.

I appreciate the cashier. I think his name may have been Deshawn, for taking the time to explain…read moresome questions that I had about the differences in food and treats. He was very helpful and friendly, and I felt like he provided great customer service. All the staff is always friendly and helpful hete!