I am not exactly sure what happened, but this store has gone down hill since their last manager…read moreleft. All the good employees left too. They are never open when I go there. No one to help with questions. Don't get me started about online orders!!! I will be looking for another Pet Store and it is too bad because I liked this store and the people that use to work there. I guess this is what happens when a company cares more about it's profit than the customers.

It is a lovely experience! New Team is awesome, still a work in progress but super friendly!read more

If I could put 0 stars I would. They promised me a good…read moredoggy haircut and left me with this! What even is this? They refused to give me a refund they said They wouldn't do anything about it.

I have never seen behavior like this before at any pet groomer they were very aggressive with my…read moredog and then started bashing his looks saying there was nothing they could do for him cause he's so "ugly" never again would not recommend.

I appreciate the cashier. I think his name may have been Deshawn, for taking the time to explain…read moresome questions that I had about the differences in food and treats. He was very helpful and friendly, and I felt like he provided great customer service. All the staff is always friendly and helpful hete!

I have been a loyal customer here for years--not only purchasing food, litter, and treats for my…read morepets, but also using your grooming services for my dog. Until today, I have never had any issues. When I arrived to drop off my dog, River, for his grooming appointment, I was told I needed to provide updated rabies vaccination records, which I would have to obtain from my vet. Unfortunately, the vet's office was closed. My groomer, Kayla, explained that she was legally unable to groom him without that information, which I completely understand. I went back to my car, searched my phone for any record, and returned to let them know I did not have it. I also explained that I had not been informed beforehand that his updated rabies information was missing from your records. At that point, another staff member chimed in from the back and very rudely stated that this information had been included in a text. The way she spoke was unprofessional and dismissive. If important information like rabies records is required, it should be clearly communicated in a separate, direct message--not hidden at the bottom of a general confirmation text. Instead of showing understanding or kindness, this employee was disrespectful and showed no sense of customer service. The entire encounter was unpleasant, and I left feeling frustrated. When I spoke with the manager, all I was told was that she would "speak to the employee." That is not enough to address the situation. This experience has completely changed my view of your company, and I will no longer be bringing my business here. It's disappointing to see a place I trusted for years show such a lack of professionalism, courtesy, and basic customer care. I will never return here to any location and I advise nobody else does either. Specifically this address is: 7601 Pineville-Matthews Rd Charlotte NC You've lost a loyal customer and left me with nothing good to share in support. As the rude lady said with a sarcastic rude tone as I left "have a good day" what a joke. If I could give zero stars, I would.

Worst place to buy fish fish are unhealthy and staff are limited in their knowledge…read more Go to Petco instead they know how to take care of their fish and offer knowledgeable advice

I was in the store getting my son a pet for his birthday he turning 3years old. he is very exited…read morehe scream looking at the fish,he loves fishes and only cuz he was be in loud normal of a kid. We got told by a PetSmart employee that there was multiple complains and that my kids are to loud. As a parent I am upset not because my kids are be in loud but because they are kids and is normal for a kid to be exited to see an animals. I will not be coming back to this IKEA store never again..let me be clear my kids where not making a mess they never trow or touch anything in the store they where just exited!

As usual, Angie did another wonderful job of grooming our Maltese, Zoie. She looks perfect and…read moresoooo pretty Angie listens, understands and is talented. In addition to all that, you can tell that she's a kind and caring person.

Great store with terrific staff. Super knowledgeable and is a great help for fixing problems…read morenaturally.

Great local pet store with a pet wash service located inside! Its $10 for one token which basically…read moregives you 10min. Plenty of time for a simple shower for your dog. They have everything to soap, rinse & flea prevention soap. All the employees are super friendly, efficient and very helpful. They also provide you with some towels. They sell a bunch of treats, foods, accessories, treats for animals. Cute little shop and will continue to come here especially for the self wash station.

Pet in the city is a fully stocked pet store! I dropped by a few weeks ago to just browse and there…read morewas a ton of natural and/or locally sourced food, treats, toys, and anything else you could need. I definitely walked away a little bit lighter but my picky foster pup loved everything that I got him so a win is a win!

I met Sara in grooming and it was immediate good vibes - she's incredibly welcoming and positive!…read moreBut it was my dog's reaction to Sara that won my heart. Sara cares, very obviously loves animals, and has that special touch! She did a great job grooming my angel, who rarely trusts anyone to grind her nails. Sara's an overall wonderful and lovely person, and I've already booked my next appointment with her!

Do not go there from grooming services. All of their groomers are not that experienced as I tried a…read morefew times. Plus customer service is very bare minimum

Robin and her team are top notch! Extremely customer…read morefriendly. LOVE Kat! She is awesome and my pups love her!

I took my 6 month old corgi puppy to Barks, Bones, & Biscuits Bakery for grooming, and I couldn't…read morebe happier! Kat did an amazing job--she hand-scissored the cutest little heart shape on his backside and was somehow able to file down his long nails (which I haven't managed before). My pup absolutely loved her, and it's clear she really cares about the dogs she works with. I'll definitely be back. Highly recommend!

I took my 15 year old toy poodle to be groomed a couple of weeks ago. The groomer said she was too…read morematted for her 20 inch blade. She said she'd try. I was halfway home when she called me saying she couldn't do it. I said I'd try and she told me I wouldn't be able to. She did have a couple places that looked matted on her hind quarters but hardly any. She had shaved 1/2 of my dog and said she wouldn't charge me but that it was PrtSmart policy not to groom a dog they deem too matted. I gave my dog a bath and low and behold, the so called matting was completely gone! I have a private groomer coming to my home because I want someone I can trust. I was appalled at the PetSmart groomer's handling of my pup. I also told her Bella had warts. I've never had a groomer say she couldn't groom my dog because of the warts, but this groomer said she couldn't see them. I am not the type of person to leave negative reviews, but I feel in this case people with small elderly pets should be forewarned before they take their pets to this grooming practice

I took my Havanese here today and this is truly the final time I will bring my dog to this…read morelocation. The groomer did a horrible job with my dog's face and body. The area around the mouth is completely uneven with one side longer than the other. His entire body is cut uneven as well. I was going to go back and have them fix it as soon as I noticed it but why bother? The customer service is decent but the grooming has always been inconsistent, there have been cuts on the ears and I've never left PetSmart thoroughly satisfied. This location is definitely a hard pass.

I've visited Waggles Charlotte in Ballantyne multiple times because I live nearby and often stop in…read morewith my children. At first, the staff seemed welcoming while my application was still pending. However, over time the experience has completely changed. Recently, I've felt treated differently each time I come in -- as if I'm being judged or assumed I'm not a serious customer. Staff members have limited which puppies we can see, imposed inconsistent rules, and communicated with an unnecessary attitude. Instead of feeling like a family-friendly environment, it feels like you are only treated well if you are ready to purchase immediately. Customer service should be consistent and respectful regardless of where someone is in the buying process. Unfortunately, I would not recommend this location based on how we've been treated.

DO NOT SUPPORT THIS BUSINESS! I am a veterinarian in the…read moreSouth Charlotte area that just saw a puppy that tested positive for the canine parvovirus. Mind you, this puppy was adopted less than a week ago. I am certain that all of the puppies they have there right now will be sick... if not already. This client came to me with medical records for the puppy that stated it was fully vaccinated prior to adoption. I don't know what this "puppy boutique" is doing, but they are most definitely NOT "committed to placing happy healthy puppies into loving homes." This place needs to SHUT DOWN.