Great location! Good variety for both dogs and cats! Very friendly and knowledgeable staff! They…read morealso sometime do kitten pet adoption here

I have excellent service when I shop at this store the variety is so much more then most other…read moreshops, they are very respectful and knowledgeable

Not saying this is necessarily their fault be be careful shopping here. I opened a can of weruva…read morefood for my cat and it was covered in mold. Thank GOD. I looked inside the can before I gave it to her.

I shop here somewhat regularly only because the location is relatively convenient for me…read more Also they carry several brands of higher quality cat food and litter. My cat has gotten super picky about what he wants to eat, so I have to allow his highness to sample alllll the foods. (^-^)There are also many toys here for both cats and dogs. I like that they carry good quality merchandise, but have found the customer service to be lacking recently. I went in to pick up some Origen and Stella & Chewy's for my boy, and couldn't find the cat Origen. I searched for a while and finally asked the person at the register. She looked around a bit but couldn't find it either, concluding that they were out of stock. I needed it right away so looked a little further and found it. When I told the employee, so that others wouldn't have to repeat my experience, she looked at me blankly, seemingly not interested. The overall vibe was that I was creating an inconvenience by requesting assistance. There was no warmth, no presence, no sense that I was particularly welcome in the store. I have met with this kind of attitude on several previous occasions while shopping at this store. I may continue to go here from time to time *only* because of the convenient (for me)location, but I hope to find a store with better customer service. Also, there's a sense that dogs might be the favored species here (they must pull in more profit), and the register is surrounded by body parts like pig ears and whatnot.

Adopt yourself a new fuzzy furry best friend! They have cats and kittens for adoption. Friendly…read moreand knowledgeable staff. It's a small narrow store, but a great selection of pet products to choose from. I've bought some pet toys here which were well loved by the recipients. Looking to adopt a new little friend? A new cat or kittens? They have cat adoptions every Sunday from one o'clock to 4 o'clock, in their roomy backyard, through the door in the rear of the store. You can see all the cats/ kittens that are available, in wire cages with water and a litter box. The cats/ kittens available may vary from week to week. In colder weather, a tent is set up over the entire area. If you see a cat/ kittens you like, adopt as soon as possible, because some are adopted out pretty quickly. Fill out the online adoption form and someone will get back to you within a few days. There are many volunteers there, helping out, so if you have any questions, feel free to ask. If there is cat you like, you may get to touch and hold them, just ask. Finale note: this is a wonderful store because they work with cat rescue teams, who save kittens/ cats, to made this all happen. Having and playing with a cat, reduces stress! Get one of your own today!

Love this store, been here a few times and each time I walk in the ladies greet me and my pup. My…read morepup is already awaiting his treat that they give to each dog while you shop. They always ask about allergies and stuff before they give my dog the treat. They have great selection of foods, toys, clothes and many more items for animals. It is always a good to place for some toys and treats for my pup.

Mike knows his pigeons. He was extremely helpful with selecting the right feed for our pigeons, and…read moregave us some great information on taking care of them. If you raise pigeons this is the place to go. He also has an incredible selection of birds. He takes excellent care of them and has the cleanest coops I've seen.

Love this place. They always help me with health needs & advice, supplies, and kenneling my birds.read more

Amazing place, staff super friendly, love it…read morethere...................................................100 % recomendable

This place was an amazing spot to wash your pup. Mine was dirty after frolicking in the mud so we…read morecame by for a bath. Their hose has a setting for rinsing (just water) and for cleaning (water with soap already added), plus they provide conditioner if you want to use that! There is also a dryer inside the cleaning area, but it's very loud. They provide towels if your pup isn't good with loud noises. After a long bath, it was nice to grab a few bones (rawhide, pig ear, and bully stick) all of which were reasonably priced or cheaper than petco! We signed up for their frequent wash program and will definitely return. The only con is you can only wash one pup at a time, so you may have to wait a bit for a turn!

Love this place! great kitty supplies in a city solely focused on dogs. For the worker that said my…read morecat would be "super weird" if she doesn't like the spring toys, she in fact is SUPER WEIRD and doesn't understand them. Despite that, will be back for a toy and treat selection that is way better than Petco at Union Square.

Great store! We loved that they had a dog AND cat store and they have everything we needed!!…read moreEveryone who we've met that works there is also sooo sweet and great with animals! Highly recommend

Came here to buy dog treats for my pup and when I gave him a trachea treat I bought and it had 100s…read moreof dead and some alive bugs that awere inside and went all over my house. I don't know if these were expired or something but should total take off the shelf or return to manufacturer

Beware!....... Little white spiders in dog jackets & sweaters smh... also overpriced smh can't even…read morerun up the block real quick .. Just order from Amazon or Chewy.com

This store is very convenient. If you need emergency dog food or cheap treats come here. I found…read morelittle snacks that my pups love. They also have toys , leases & harnesses. It's a simple store.

The lady at this pet shop is RACIST and was very rude to me. I went in this pet shop with my…read morehusband to buy pet food for my cat, they didn't have what I wanted. I was looking for the fancy feast shreds, tilted cat bowls and a box of purée cat treats. I usually shop at Petco due to the variety of food and supplies sections, but after a long day I was tired and my husband suggested that I shop there since Petco is further. My husband said asked me was I buying anything, I told him no that I was going to check on the car. I didn't want to say out loud that the store didn't have what I wanted. It's a new store so I'm sure they will get more supplies soon. The woman at the register told my husband "I hope your little friend didn't steal anything because you two will not be able to shop here again and I will call the police. When my husband came to the car and told me what she said I was upset because I was nice, I didn't give her any reason to believe I was going to steal. I just didn't see what I wanted, I have a picky cat with a sensitive stomach. I don't steal and I never experienced this in no other pet store. I've been to so many pet stores for my cat and dogs and none of the pet stores treated me like this pet shop did. The woman assumed I was stealing because I am a black woman who couldn't find what I wanted in the store. My husband shopped there a few times and thought I should give the store a try and the woman treated me horribly and I am a sweet person who would never steal, I have money I have no reason to steal. We went to another store and I found everything my cat needed. I don't recommend anyone shop here especially black and Hispanic people because she's going to accuse you of stealing.

Staff is very helpful. They do local deliveries for free, which is an amazing perk if you have a…read morelarge breed dog in the city. They always have a great selection of food and treats.

Staff is super rude - and they also open at 11 AM which is just mind boggling for a business to…read moreoperate

I love cats and take any opportunity to say hi to one. I got to meet Dust Bunny with the cute pink…read morecollar at the counter and their sibling was Lint, taking a nap! I got some dog treats on sale (2/$10) and they have a huge selection of everything honestly. While I was there, a couple came in with a dog that I think was a stray that they were trying to help and the employee got them what they needed!

I used to love shopping here when my dog was a puppy. The staff was friendly and knew us on a first…read morename basis. Not anymore. I could give them a zero I would. They lost a 14+ year customer to Chewy because their policies are anything but customer centric. I joined the frequent buyer's club for Orijen dog and cat food. I was told three times that on my next visit, I was entitled to a free bag of dog food. Whenever I came to claim it, they said it was actually on my next visit. When it happened the second time, I took photos of my receipt and tracker to ensure no future problems. I just went for the third time to claim my bag. I was told the program was discontinued. No warning, no outreach, no consolation for a long standing customer. I bought a bag of Orijen and changed my mind, less than two minutes later. When I asked to return it, I was told no refunds. No written policy anywhere in sight of the cash register. Rather than fight, I decided it was my last visit there and I'd add Orijen to my next Chewy delivery. Do better for your customers, NYC Pet. We have choices, and I'll be exercising mine to shop elsewhere