I love cats and take any opportunity to say hi to one. I got to meet Dust Bunny with the cute pink collar at the counter and their sibling was Lint, taking a nap! I got some dog treats on sale (2/$10) and they have a huge selection of everything honestly. While I was there, a couple came in with a dog that I think was a stray that they were trying to help and the employee got them what they needed! read more

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I used to love shopping here when my dog was a puppy. The staff was friendly and knew us on a first name basis. Not anymore. I could give them a zero I would. They lost a 14+ year customer to Chewy because their policies are anything but customer centric. I joined the frequent buyer's club for Orijen dog and cat food. I was told three times that on my next visit, I was entitled to a free bag of dog food. Whenever I came to claim it, they said it was actually on my next visit. When it happened the second time, I took photos of my receipt and tracker to ensure no future problems. I just went for the third time to claim my bag. I was told the program was discontinued. No warning, no outreach, no consolation for a long standing customer. I bought a bag of Orijen and changed my mind, less than two minutes later. When I asked to return it, I was told no refunds. No written policy anywhere in sight of the cash register. Rather than fight, I decided it was my last visit there and I'd add Orijen to my next Chewy delivery. Do better for your customers, NYC Pet. We have choices, and I'll be exercising mine to shop elsewhere read more

Very solid pet store with a range of toys for cat toys. Bought a few toys that were reasonably priced - he loves the catnip infused toys in particular. A decent local pet store in the Williamsburg area to get some pet needs. read more

The staff walked me thru choosing items for my Chihuahua baby. Much appreciated. The store is pet friendly, as long as your pet likes cats. Wide variety of items for dogs - harnesses, dental health, food, treats and much more. read more

Not a pet friendly Pet store. I went to buy stuff with my dog and the manager (woman with glasses) had a fit that my dog marked. Other dogs were in the store, she came over to me with such an attitude, gave me paper and cleaner for 2 drops of mark. Didn't to anyone else with dogs. Huffing and puffing with such attitude. Needless to say I didn't buy anything. Never had a problem with anyone else. If you're having a bad day, don't take it out on customers. read more

I had a very disappointing experience with NYC Pet store. I bought dog food there, but unfortunately, my dog had a terrible reaction to it. When I tried to return it, they refused to take it back, which was frustrating. More recently, I purchased a Pupsicle toy that got damaged quickly, but they wouldn't replace it, despite the fact that it should be under warranty. Their lack of customer care and rigid return policy has left me very disappointed. What's worse is that their competitors have much better, more consumer-friendly policies. Other stores will allow exchanges or returns if a dog gets sick from food, and they also stand behind their products by offering replacements when things go wrong. I won't be shopping at NYC Pet store again--ever. read more

Looks like I've had a really similar issue with NYC Pet as others on Yelp. I was referred to NYC Pet after adopting a dog and our initial orders were perfect and so timely. I also really appreciate how they deliver locally. But in the last year, we've started having problems with orders, and specifically the store being unresponsive to emails when they used to respond. My most recent order included an incorrect item, and despite trying to contact them repeatedly to try and exchange it for the right item, the store has ignored all my emails. I think shopping in person would still be a great experience, but sadly I can't support their delivery service anymore. read more

Great local spot for pups! They've given us great recommendations for training for our new mini golden doodle, always friendly and great store, won't go anywhere else :) read more

Bought an automatic pet feeder for my cats. It didn't work at all. It wouldn't power on with AC power or batteries. It was clearly a faulty product. When I tried to return it, they would only do in-store credit. I can understand this policy for exchanging items you didn't like, or didn't fit, etc. But THEY SOLD ME A BROKEN PRODUCT, I think I deserve a monetary refund. The owner said this is store policy, he was very robotic and unsympathetic. This applies to both the manhattan ave and driggs ave locations, it's the same owner. read more

We recently adopted a dog and were referred to this local pet store for all our needs! At first they were incredibly quick in processing and delivering the initial order. Contactless delivery was great! Since then we've had an issue with missing items. I've called and asked to get the missing item included in the next order but every time I call no one is available to assist. I've been told that a manager would call me back. I've been given an email address that bounces back. I would say this is poor customer service. I'm just getting the run around now and it's exhausting. read more

The place is rad. The selection includes all sorts of pet diets & needs. The staff aren't there to entertain you. Never trust reviews from folks who write like 2 reviews here. read more

A little more air to breathe here, but more limited supplies compared to the one on Bedford - went here like three times within a month - and they still hadn't restocked my dog food. I had to go to Bedford. (except for Merrick's - they have tons stocked here) But like the one on Bedford - good customer service, pet friendly, free treats(though I question where it comes from), and various premium dog and cat food.(no Iams or supermarket brand food here) Toys and treats are expensive - I recommend coming here for dog/cat food only. read more

Nyc Pet.Com - Pet Stores Near Me - Brooklyn, New York

Very helpful staff! Came here for my pups engraved dog tag. They have an awesome machine that takes all of 5 minutes to engrave. Heck of a selection for tags as well! $20 later, Very pleased!! The women who helped me was very sweet and patient. Will definitely be returning! read more

So this place is LOVELY. We brought our Girl Scout troop in and they were so patient and accommodating, allowing us to observe, answering all our questions, and helping us discover how to take care of pets. In exploring, I saw an enormous variety of products for cats and dogs and watched the staff accommodate everyone who came in. Thank you! I highly recommend supporting businesses like this one which support the community! read more

They have possibly the biggest selection of cat food in the area. They also have tons of toys, beds, etc. the owners are very nice and always offer treats to the dogs that come in. read more

Overall, the company deserves a 1 star because they have such abysmal customer service. They consistently got my order incorrect, and flat out refused to redeliver because it wasn't 'worth it' and told me to make my way to the store. And if that weren't rude enough, I left multiple messages for the owner, contacted them online, and NOBODY EVERY GOT BACK TO ME. Get it together NYC Pet - you're not the only provider in town. read more

Needed a dog food delivery. They told me that because of a driver issue, it needed to be delivered to me BEFORE 6:00pm. I had to ask someone I hate to cover for me at work, and change my shift to accommodate their schedule. It's now 6:30. The food isn't here. And I'm late for work. These clowns need to get it together before Petco runs them out of Brooklyn. I'm trying to be nice and spend my money with local businesses, but this one can't seem to provide tolerable level of service. read more

They have a good selection of everything - food, toys, litter, etc. I also discovered that the brand of cat food that I get is much cheaper at this store than it is on Amazon, so I'll definitely be back. Employees are friendly. They also have a points reward system which is nice. read more

I stopped going to the one in Bedford location. Not just b/c I had one time bad experience of overpaying even though they actually called me to say sorry and gave me a refund, but this location is already overflooded with selections for my cats' needs. When first soft opened, the inventory used to be a bit low but it quickly filled up and now it is full in function and became a mini hipstery version of Saks for pets. Well I don't know about dog items but they do have a lot more for dogs in general which I always protest despite the fact no one ever listens but snorts, especially dog people. Puha~ jk I grew up with dogs. Anyways, this place is well stocked with holistic and natural food for pets more than they need - yes I meant it. B/c you can spoil them, which I already did and it is too late now. I like to rotate brands for balanced meals, and they have three full walls of holistic and natural cat food which I adore. Who knew you could be on a shopping spree with hundreds of cat food collection, all aisles guarded by their cats. I usually pick from where the cute one sits since they don't speak. But, you know action speaks better than words. My new found can faves, Abady (for good meats, but a bit pricey) and BFF or Dave (Tuna based for diet. These ones on cheaper side.. thank god).. my cats approved, by the noise level. The staffs are I guess very very friendly to me at this point since know me by now as a regular. They suggest alternatives and give out free trials and promotions quite often. Time to time, I get cans, bags and pouches of new products free. They deliver but I've never used the service since I drive and I like to shop in person so I can't say about the delivery service. But they are helpful and there is a pet talk - especially with the owner and one of the guys. In the end, I feel saved having this one around so close that I don't need to travel to somewhere else. In fact, other generic and big pet stores don't carry a lot of items that I like in this place, and sometimes are strangely more expensive. That being said, even though it is a gourmet store for pets, there are often sales and if you exercise your smart shopper's sense, you and your pet can both be happy. This sounds funny.. huh? Well I just want to say, I am quite happy with this NYC Pets around. To that, my cats said meow and even fake woof, too. P.S. Dr. E, my cats hate stella and chewys.. it is not only too expensive but also choking them. read more

The customer service at this location is appalling. I went in looking for a cat toy and when I didn't see the one I was looking for I asked the guy at the counter if he knew if the Bedford location had different things or all the same. It was a casual question, but his response was "I don't know, but I'm not calling over there and asking them to go through every single item to see if they have the one you want." Okay, not that I was asking you do to anything, but isn't that kind of your job? Another employee standing nearby grabbed a package out of my hand to look at it after I asked a question about the item, scratching me with his jagged nails in the process, and then obviously lying about the materials of the item. The whole experience was repulsive. I'll never go back. Also, it smells really badly in there. read more

Bad customer service. I went to get dog food and when I got to the counter, there were 2 registers with 2 employees working on each. Neither of them even looked at me for few minutes. Finally one of them mumbled something, so I handed him my card. Then he mumbled couple times without looking away from the computer screen. FInally I understood what he was saying, which was the "credit card machine doesn't work." I wasn't even asking for help. I just wanted to pay. read more

I've never been to the one down on Bedford, so this review won't be like the other two, comparisons. Before NYC Pet, the only other neighborhood pet supply store was Petland, and well, that wasn't exactly the healthiest of places. NYC Pet have worked on their stocking and usually have the dog food in the size and flavor I need it in. They have a lot of great all natural selections to try and they also have a large selection of all natural dog treats, which is key. They also sell dog clothes and bags and also cater to some other animals such as birds, small critters, and cats. The bad part about them is that they are VERY expensive for a little old Brooklyn pet store. Any person is a fool to buy an outfit/jacket/bag for a dog more than 40 damn dollars. A fool. But I suppose that's what happens when most of Williamsburg are all non-New Yorkers and already expect to pay these prices. Smh. Overall they are good. The staff is always polite. They're on the phone a lot while customers are in the store which is inappropriate. You shouldn't be checking someone's items out and telling your friends how "messed up that bitch is". Ridiculous. They're very nice however and always offer my dog free treats when we're in the store. And free anything is enough to win my heart over. read more

The rudest people work in they store. Especially the brunette who wears her hair in a pony tail. She's nasty and rude and more concerned with stocking the shelves than actually helping people find an item they want to purchase. Don't go. There are plenty of other dog/cat supply stores in the area or order from Chewy.com and wait a day or 2 for delivery than subject yourself they the nasty rude attitude of the children that work in this store. read more

This Greenpoint pet shop has a great assortment of natural pet products! They carried all of the Halo Spots Stew cat food flavors, which is great because my cat enjoys the not so common crab, shrimp, and chicken. I knew what I was looking for so I didn't require much customer assistance, however the staff seemed nice. It's a small store that packs a lot of different pet products in a small area. I suggest perusing the aisles for a while to see everything they offer. They had a good assortment of cat toys for the most discriminating cat. They also had tons of different types of dog treats. If you have a pet and find yourself in the Greenpoint area it's worth a stop. read more

I always go to the NYC Pet on Bedford and they are ok in there, but the one on Driggs is probably the most unfriendly non-caring store I have ever been to. The first time I went in a few months ago, one of employees had his 3 year old son riding around the aisles in one of those little toy cars that you move with your feet. The kid was coming around corners like a crazy driver and being 3, was not conscious of anyone with their dogs in the store. His dad wasn't even watching him. I left before my dog was injured. I was turned off the first time but thought, ok maybe it's not like this everyday. The second time I went in, it was just to get some water for my dog. I peaked in and asked where their dog water bowl was and a guy at the counter said, "over here" in an extremely rude tone. So i walked down the 2 or 3 steps towards the counter and still didn't see the bowl. I told him i couldn't find it and he rolled his eyes and pointed to the ground in front of the counter. There was a cat litter sitting there with maybe an inch of water in it and filled with dirt and bits of mulch. I could not believe that this was in a pet store- I had just come from the dog park and the bowls looked better there and had cleaner water in them- and the people that took care of the dog park aren't even PAID TO DO IT. I just looked at the guy and told him he needed to change the water. All around a bad experience, I will not be going back. read more

These guys are so helpful! These negative reviews must be from wackos. They've given me free samples several times and always been overly helpful! Thanks NYC Pet! read more

Avoid this place like the plaugue. I have a small Pomeranian and at 11am I bought a toy for him, in 2 hours he was already able to rip the tissue from the stuffed toy. So I went back thinking to exchange it with two other toys and some treats. When I got to the cash register a very rude employee told me he could to exchange it as toys won't last forever, he proceeded to tell me the toy was not appropriate for my dog. I left very disappointed. Awful customer service. read more

They keep a single parakeet in a tiny cage at this store. This is not humane. Birds were meant to fly, and they are social creatures, if you are going to have a bird, at the very least keep it in a large cage with cagemates to keep it company. I emailed the business about this two times, and never heard back. This sort of treatment of an animal sets a bad example for other pet owners, and does not reflect well on the image of the store. If they were to address the problem, I would change my review. Also the people who work at the store are always being sullen and make you feel like your time spent purchasing something is getting in the way of their busy day. read more

This place is decidedly fine -- also not sure what the poor reviews are about. They stock plenty of different grain-free cat foods, so I never have an issue finding what I need. They will also deliver same-day to your apartment for LESS THAN $5, which is awesome. Are the staff overly helpful? Maybe not, but they've always been prompt and easy to deal with. Not sure what else people want out of a pet store... I'll keep coming back. read more

I'm very practical when it comes to the pros and cons of this pet store. I find I like this place a lot because it's very conveniently located for me. Plus, they carry Dave's cat food, which is hard to find, yet so far the most affordable high quality food for cats. One more thing that keeps me coming back is that I've noticed they will often discount my purchases (mostly cat food and litter) at the register, and a few times they have thrown in some random small cat item into my bag for free. I will warn that there has been a couple times where they have gone to overcharge me at the register. Don't really know if this is deliberate or not. But I have found that simply keeping your eye on it and the true price of your items, and saying something like "whoops....you got the price wrong", keeps you from getting ripped off. While I'll definitely admit this is annoying and in a perfect world one shouldn't have to put up with dishonesty, this isn't that hard to do, and I think the occasional discounts make it worth it. With my small budget, and because I love my cat, I'm looking for high quality items that are cheap, not store employees who pamper and please me. If they did though, I'd give this place 5 stars instead of the 4. read more

I love this place and their two cats, and I always come by at least once a week. If you're a regular they have a rewards program (though I have yet to see anything come from it). If the owner is reading this, please please update your hours across all online platforms; posting your new hours on the door isn't enough. read more

I have never had a problem with this place, though I used to buy my cat supplies from the deli on the corner, so I'm that breed of cat owner. I do regularly shop here now, though, and my kitty has been more than happy with the transition he's made from street cat to cheap food cat to perfectly spoiled holistic cat. I've never asked for assistance, so I can't comment on the dudes' attitudes here, but I do spend a good long amount of time perusing the aisles for new, happy, healthy snacks and toys for my kitty pal. He's happy, I'm happy. read more

Good, standard, fully stocked pet supply store. I often stop here on my way home from work.. They're right off of the G train at Nassau. This is a no frills pet store part of the NYC Pet chain. Although it's not like one of those cute boutique pet stores, they serve all of my needs.They have lots of brands of dog food, treats, toys, shampoos, beds, etc etc. In terms of prices, I don't think they're any more or less expensive than any other NYC pet store. Pretty standard. The best thing about this store, and the NYC Pet chain in general, is that they're reliable. They're always open when they're supposed to be open. They are always fully stocked. I've never had an occasion when I've stopped there and they were out of what I needed. Another good thing is that they are cool about returns. I purchased a car harness for my dog that was too big. I brought it back and they give me a credit. They guy wasn't huffy about the return, and I was able to use the credit at any NYC Pet store in BK. No complaints about this store. It's reliable and I'm happy to have a petstore to stop in on my way home so I can pick up last minute food and my pug won't starve. :-) read more

Surprised to see bad reviews here. I've been using NYCPet since I got my kitties and they've always been wonderful. Once the owner himself brought me my cat litter even though I missed the last delivery. Can't beat great service! read more

My cats have it goooooood. They eat the best foods (recommended by their vet), play with the best toys, and get the best treats. All of their supplies (except for one - a super special gourmet catnip) come from this NYC Pet. I'm a regular there. I buy in bulk, which gets me better prices, and also gets me the occasional bag or two of treats thrown in for free. If you don't have a car or live right around the corner, they also deliver. They'll tell you when to expect the delivery when you order, and are usually very prompt. read more

I'm not sure what the bad reviews are about. I had a great experience there. The staff was very helpful, with one girl running to the back to look for and bring me a large dog crate, another guy talking me through all the necessities of first-time dog ownership without pushing anything on me (he did talk a lot, but I don't mind that!). I had to leave the stuff there without purchasing but left my address and when I called the next day, they rang me up over the phone, gave me a delivery window of between noon and 2pm, the delivery guy arrived exactly at noon and I was able to pay cash. Delivery charge was only $2 which was well worth me not having to haul a dog crate a mile. Also if you adopt a dog from Badass Animal Rescue, you get a 10% discount! They only get minus one star for their return policy. I think you should be able to get your money back for unused products. read more

I requested for a special item and the manager was able to get it in a week. They were also deliver able to deliver it with only $2 delivery charge. read more

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I ordered an article of clothing for my puppy from the online store. The price was better than other stores, and I received an online coupon for registering my email address. I was psyched about the $5 flat fee shipping from their physical store to anywhere in Manhattan or Brooklyn. HOWEVER... When I received my order, everything about it - my item, the copy of the invoice and the plain black plastic bag it came in - reeked like it came from a chain smoker's apartment! We live in a smoke-free household, so I was pretty disgusted. I had to put the bag into another bag and shove it under my cubicle because I couldn't take the smell radiating from my order if I left it on top of my desk. It made me wonder what kind of place these products are being stored at... Then I read another review on Yelp (which was filtered by Yelp for some reason) that stated his order came covered in rat poop and urine! EW!!! Gross, but not totally unbelievable at this point. I emailed the company, and they eventually emailed me back with an apology. They offered to order me a new one from the manufacturer since it was out of stock in their stores, but I declined since we already washed it in hopes that the smell would wash out... They did attempt to redeem themselves, which I appreciate. Maybe I will give the nearby Williamsburg store a try... eventually... read more

Huge fan of this shop They help out with Badass so Some good people here read more

Love NYC pet because it is conveniently located near the dog run. The staff is not great. But there are few exceptions like a guy named avi (I think that's his name). He goes above and beyond. They close early without notice which is not cool considering locals like me depend on them for our pets food. I will sadly stick to ordering everything my dog needs on amazon. Watching the staff inside with the doors locked before closing time for the 3rd time was the last straw. read more