I absolutely love Pet Central and have been a loyal customer since I've moved to the Upper West Side a little over a year ago. The employees are always so friendly and they even know my name! Now that's quality service. Not only that, the products they carry are high quality and they really care about the well-being of your pet! If you haven't come here, please do! You won't be disappointed. read more

Douglas is the best! A quick walk off the 1 train and it's by an amazing sushi spot too (sushi w) really great selection, air conditioning and gives treats to my Hedi baby every time read more

Jeremy is a fabulous mgr+ helps clients + theur dogs tremendously@ introduced me to great + helpful products when even vet refused to help! Strongly recommend him+ Pet Central. Client for many years read more

Pet central is like "Toys R Us" for animals. This place is very welcoming and very knowledgeable on products they have in the store. Martin whose there everyday always has a positive attitude in which you can tell he loves animals. Every time I come in he remembers my name and my 2dogs as well. This place is my go to whenever I need to buy treats , toys and food for my 2 dogs. If you're not a pet central member you need to apply its FREE! Plus once you reach a certain amount of points you get $10 off!!!!! - love it !! Thanks Pets Central ! read more

where is Martin? he hasnt been there for our last 2 visits and im already looking for online pet supply stores. the people who are there now are nice but not really helpful :(( read more

Walked in there with Frank and met two very pleasant employees. One is a even a fellow pug owner. They have a good selection of treats and toys for your four-legged family member. Frank even got a treat as we left, so he's all for going back there for future pet-related purchases. read more

Great experience. Very friendly and helpful. Good selection. They even offered me a free sample just for being a new customer.

Jeremy is an outstanding customer-centric and pet-centric "manager" - I think he is a manager because he does his best to be welcoming, helpful and friendly. Our dog loves to go to Pet Central every day to see Jeremy and get a treat. Please reward him for his commitment to excellence! read more

I used to go here all the time. Then they screwed up a delivery order three times in the same day, it was infuriating. I swore off them for a little over year, when I decided recently to give them another chance. Well, yep, three small delivery orders and they got them all wrong. 3 times in s row!!!! Yes, they're friendly and the guy on the phone likes sound all sweet and caring, but until they can get an order right, I'll go to PetCo where the prices are much better and it's much closer. These guys are bone heads. read more

Great local pet store - they have good prices, lots of selection, and friendly and knowledgable staff. My dog often comes in with me and I can't walk past this store without him giving me the sad eyes to go in. They have a few locations so if they don't have what you're looking for they'll check the other store and will even deliver it to you (free delivery). read more

One of the best pet stores I've been too! The staff itself is extremely friendly and helpful, they really care about the furbabies!!!! Their prices are decent. I can't walk by without my dogs begging to go in and say "hi". read more

My husband and I walked into Pet Central on a whim. We were almost instantly greeted by the Cashier. He was very pleasant and genuine. He definitely made us feel welcomed and comfortable. As we browsed their selection we took note of how clean & organized everything was. A small but a really good selection of those higher end kibbles and dog foods that maybe harder to find else where. We brought our items to the front. When paying for our dog products another customer decided to distract and call the attention of my husbands service dog. After being confronted by us both she proceeded to try to intimidate us for us not allowing her to call our dogs attention. The cashier proceeded to ring us up and kept his up beat attitude. He once again made us feel comfortable and attended too. We definitely appreciate the fact we felt comfortable while being served. We can't stress how Very lovely staff was And the great choices of foods as well raw pet products! Definitely will be returning! read more

The best. Plain and simple. Great customer service, supplies my cat's prescription cat food and delivers!

Really friendly, helpful staff. Martin is the nicest guy- always gives treats to our dogs, who can't wait to go to his store.

Having this shop just a few blocks away is a total godsend. They have a great selection of pet foods and products, including all the high-end brands like Stella & Chewy's, Wellness, etc., and they even carry frozen foods in the freezers in the back. Excellent selection of treats as well, and so many healthy/organic options for pets with special requirements. The prices are reasonable, and the shop is bright, well-organized, and spotlessly clean. Staff is super nice and very caring with my little pug puppy, even offering her a treat :) We love it here and will definitely keep returning to this gem. read more

For many years, I bought my dog food (Newman's Own) at Little Creatures, because they were one of the few who carried the brand on the UWS. But once I found my brand at Pet Central, I was completely hooked by: (1) their significantly lower prices; (2) the wonderful staff, who are welcoming, helpful, and immensely kind; and (3) the "ambience" of the store: spacious, uncluttered and clean. I can't say enough good things about this store: they make me and my dog very happy! read more

Martin is hands down the nicest guy. very professional andpatient knowledgable andhelpful. He remembers my name. Great high end healthy cat food. read more

PetCentral is an extremely popular and busy pet store, the two times I was there, there were half a dozen receipts rung up by the cash register waiting to be delivered, with customers coming every few seconds to have sales rung up, but there is no waiting to have the sales rung up, because Stefanos Tsartsalis, the General Manager, and his wonderful assistant Willliam, multi-task like there is no tomorrow! Also he offers the rewards system like Petco has. The telephone number of the store is 212-663-9160, but the best way to work with the store is by emailing Stefanos at stefanos@petcentralnyc.com. You can try calling the store, but he works in different stores til 8:00 or 8:30 PM every day, except Sundays, but if he is not there, ask the person who answers the phone to have Stefanos or William, who is also very helpful and knowledgable, call you right back. If they say he/they is/are off or out of town, just email Stefanos re your needs and you will have his response by return email! I became a customer of the store on off the corner of West 100th and Broadway, in the middle of April, 2013, because I was desperate for a slow-release feeder for my very young Himalayan kitten. Previously I had been a customer of Petco on Lexington off of E. 86th Street for many years, but their customer service on the phone is abyssmal, I tried calling them many times about the feeder, only to be told that the managers or people who worked in that department were always on break! The teenagers who answer the phone don't have a clue about anything that is sold in the store and don't want to be bothered to help callers. Stefanos was the only person on the Upper East or West Sides who could have it for me by the time I arrived at his store, one hour after I called. But first he emailed me photos of both the larger and smaller slow-release feeders. The smaller stores on the UES (on First between E. 87th and E. 88th said they were no longer made, and the store on First Avenue between East 81th and East 82nd Streets said they had them for $125 but they would not match Stefanos' price. (Also when I arrived at the store, they said I would have to wait a minimum of two hours for one to be delivered to the store to look at, after they told me they had them in stock!!) This slow-release feeder is only $99.99 (with five different fresh meals) and has been a life-saver as I work long hours and have a long commute. It beats paying someone to come in everyday to feed the kitten, or having the kitten cry which would alert the super and landlord that I have a new kitten. Since that time,I have ordered two sizeable deliveries from Stefanos by email, both came within minutes of the time he said they would come, no waiting for a big window of time. Also he arranged for them to be delivered later than they normally delivered, because of my difficult schedule.. Stefanos even sent me twocatnips (about 5 in each packet) on the house for my cats to try which they liked very much and which I will definitely purchase with my next order in about 10 days' time. His delivery man, even brought to the door of my apt a 14 lb bag of Fresh Step and a 5 lb bag of Wellness Core, along with many heavy cans of wet food. Two days ago, I emailed him about mice and cat balls, he promptly responded that he is awaiting a shipment any moment and will email me photos and prices as soon as they arrive. When I went to pick up the feeder, I asked Stefanos about prices of things I need for my cats: Wellness wet Chicken and Herring, 5.5 oz and 3 oz, cans, dental treats, and toys, everything was considerably cheaper than Petco and these smaller UES stores. Stefanos has such gifted customer service skills, he makes every email he sends or conversation that I sustain with him, such an enormous pleasure and always treats me like a Rockefeller even though I am the working poor. I very highly -- and without reservation -- recommend PetCentral and Stefanos Tsartsalis to all petowners on the UES or UWS, he may deliver to other greater distances. Also there are a numbef PetCentral stores in New York, which Stefanos also manages, and I would wager are every bit as good as the one with which I do business just off the corner of West 100th and Broaday, and for sure they must deliver at no charge, too. The only bad thing I can say about the store, is that I wanted to buy an ant deterrent for my slow-release feeder and Stefanos didn't carry them, so he "forced" me to go back to Petco near 86th and Lex to get one! But I emailed Stefanos the website of the outfit that makes these ant-deterrents, since it is "ant season," so now he knows how to get them for his customers! Very content and grateful catowner! read more